Aceso Home Care

4B Hightown, Sandbach, Cheshire, CW11 1AB
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9.2 33 Reviews
  • Aceso Home Care, Sandbach
Aceso Home Care provides a service that promotes the independence of elderly, disabled or home-bound individuals by providing assistance with day-to-day activities that enable clients to stay in their own homes and their personal surroundings, as opposed to having to seek care from a care home. They are a client-centred company.

The Aceso Home Care office is ideally located to deliver professional home care services across Cheshire.

Staff deliver a wide range of care services to many different individuals who require assistance due to age, mental health or disability.

The personalised care and support offered will help individuals live independently, in their own home, for as long as possible.

Aceso Home Care genuinely care about clients, employees and their community.

Visits can be as long or as short as required and offer personal care, domestic care, social care, end of life care, night care and live in care tailored to individual needs and to let clients live the life in the way they choose.

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Care Provided by Aceso Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aceso HomeCare
  • Person in charge
  • Nicole Griffths (Registered Manager)

Funding & Fees Guide for Aceso Home Care

  • Prices

  • From £25 per hour

  • Please call our team for our latest care fees

Aceso Home Care Reviews (33)

Total of 33, showing 1-20
9.2

Aceso Home Care has a Review Score of 9.2 (9.205) out of 10, based on 4 reviews in the last 2 years. Over all time Aceso Home Care has 33 reviews.

Overall Experience

  • 30
  • 3
  • 0
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  • 0

Date Published

33
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29

Review from C T (Wife of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gradually got to know carers. Now fully trusted in situations where previously very anxious and unsure. Always clean and dressed, carers are very patient and encouraging when encountering intermittent and unpredictable problems. Exercise routine fun and productive, improving arm and leg strength.

Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, it is a pleasure to be trusted in caring for your husband.


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Review from H P (Daughter of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly when you ring the office. Carers are punctual and always polite friendly and efficient. Lovely with Dad.
Only had Aceso for a few weeks but very happy so far. Thank you.

Reply from Paul Best, Director at Aceso Home Care

Thank you so much for the lovely review, it is a pleasure to care for your Dad.


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Review from Alexander Nelson C (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been an Aceso user for about 5 years, several with live in 24 hour carers and for the last 2 years I have had 2 and 3 calls daily. Overall I have had excellent care from very helpful staff. Thank you to everyone.

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Review from Emma C (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has daily support from Aceso carers who provide personal care, assistance around the home and with shopping, as well as very welcome company. Aceso have been wonderful, providing care for him for several years now including live in carers for a couple of years as he was quite unwell. A lot of
really great staff whose company Dad enjoys a lot!

Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, every day it really is a pleasure to be able to support your dad!


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Review from Mark L (Cousin of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aceso have been looking after my cousin for the last 2 years after suffering a mental breakdown during lockdown. The carers are fantastic and he sees them more as friends than carers, which is a great compliment in itself. Recently, it was thanks to the carers noticing a change in his behaviour that
we realised he hadn’t been taking his medication properly, and with the help of Aceso's Registered Manager, we managed to get him the hospital treatment he needed. The registered manager came out on a Sunday afternoon to assess him herself and then sat with him in A&E for 8 hours before he was admitted. The next few days were very stressful, but she was there, to not only assist my cousin but also to support me in dealing with the situation, she also arranged extra care for when he was discharged. My experience with all the Aceso team has been excellent, and I would have no issues recommending them. A big thank you to you all!

Reply from Paul Best, Director at Aceso Home Care

Thank you for your positive review, the team work so hard to make sure that the best care is provided, we will pass on your comments to the team.


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Review from Jen W (Daughter-in-law of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault anything the carers do. Extremely helpful and willing and kind. We know my mother-in-law is in safe hands with all the carers.

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Review from Ian B (Son of Client) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care provided to my mum and they look after her needs, especially with how poorly she has been lately.

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Review from Lindsay N (Daughter of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wasnt easy to hand over the care of my Dad to others but I soon felt reassured that he was in good hands. I met five of the carers and all were friendly and kind to Dad.

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Review from Janeanne W (Daughter-in-law of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother-in-law came to stay with us for a break she had never had care before and was very resistant but it really worked out, better than we ever imagined. Everything was set up to suit and fit in with us, even though it was a temporary arrangement. I wouldn’t hesitate to recommend Aceso
Home Care and will be definitely using them again when my mother-in-law comes again in a couple of months. The carer we had was amazing, so much so my mother-in-law looked forward to her coming and really enjoyed her visits, which was something we would never have imagined at the beginning.

Reply from Paul Best, Director at Aceso Home Care

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care to all our clients.


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Review from Michael W (Son of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aceso was responsible for the home care of my elderly mother when she was diagnosed with terminal cancer. Due to the advanced nature of her illness, she sadly only required assistance for 12 days. During that time Aceso provided morning and early evening care initially, but as her condition worsened,
they provided two additional daily visits. Several carers attended to my mother and each and every one of them was kind, compassionate and friendly, whilst still remaining professional throughout. We were present at all these visits and we couldn’t have asked for anyone better. In such a short space of time, we felt like we knew each one of them personally.
With regard to the management of the company, we spoke with the registered manager on a few occasions and were impressed with the professional manner in which she dealt with all our needs.
The whole family wish to express our heartfelt thanks and gratitude for taking such excellent care of her and making her last days comfortable.

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Review from B Y (Wife of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely kind and gentle with my husband but at the same time very efficient. They were also very friendly and cheerful. We both looked forward to your girls coming as we knew we would receive kindness, cheerfulness and compassion. The family would like to give you all our grateful
thanks.

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Review from M S (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most carers are wonderful with my mum, they pay attention to details, hold conversations with my mum and make her feel the most important person in the world. What more could I ask for?

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Review from Geoff D (Son of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aceso has been helping out my Dad since early 2019. The carers prepare his breakfast and lunch in the morning and his dinner in the evening. My Dad asked me to say he is very happy with the quality of the service he receives and to mention that the carers are friendly and capable. On the odd occasion
we’ve had to contact head office, they have been responsive and helpful.

Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, your Dad is an absolute pleasure to spend time with. We pride ourselves on the quality of care that we provide and will pass on your comments to the team.


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Review from Patricia Y (Daughter-in-law of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving help from Aceso since the beginning of this year. Although originally hostile to the idea of having carers, she is now accepting of them and is mostly enjoying their visits. As she has Alzheimer's, her moods can vary, and she sometimes refuses to co-operate, but they
are always kind to her, and sometimes manage to persuade her to get up and get on. The carers have been a real asset during the lockdown period, supporting me and my husband as we face the difficulties of this awful disease.

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Review from Arthur G (Son of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all staff very professional and caring, the very best care agency we have ever used.

Reply from Paul Best, Director at Aceso Home Care

Thank you for your valued feedback, our team work hard to ensure that the very best care is provided to our clients.


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Review from Janet M (Daughter-in-law of Client) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was cared for by Aceso in the last 5 months of her life during treatment for cancer. All the carers were so kind and obviously loved what they did. Without their help, my mother in law couldn't have stayed at home and would have had to go into a nursing home. They were also a big support
to me, both mentally and physically, in my caring role for which I am so grateful.

Reply from Paul Best at Aceso Home Care

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care and it is good to hear your positive feedback.


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Review from Robert S (Son of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period you have looked after my father. The service you have provided has been exceptional and has been of great comfort to my father and family at this difficult time. The care and dedication your whole team has provided has been very thorough and of an exceptionally high standard enabling
my father to keep his dignity. Knowing your team will be there for my father as his needs are growing is very reassuring. May we just say a big thank you.

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Review from Michael W (Husband of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very friendly so good with my wife talking to her, reassuring her, making her feel safe when hoisting, keep everywhere tidy, only one incident with a male carer, she didn't trust, we now have no male carers. It is so intrusive letting people in our home but glad we have found a good care
service and happily, they will be able to spread out visits.

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Review from David W (Son of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the company has been excellent. My father has palliative dementia but has at all times been treated as an individual with both care and respect. I personally trust Aceso Home Care which is considerably more than I can say for the predecessors who I was VERY happy to part company with. Had I
known Aceso Home Care prior, I would have insisted on the change to them much sooner.

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Review from Ann G (Wife of Client) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using the service for a short time and this was unexpected. My husband has been treated very well and all the staff do their utmost to make him comfortable and care for him. They have been supportive to me during his life-changing situation. They have worked very hard to help us come
to terms with a very stressful period in our lives. Their experience has been very reassuring.

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Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Aceso Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Aceso Home Care is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aceso Home Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Nicole

Nicole Griffiths

Job Title: Registered Manager

Joined: 2022

Nicole Griffith is the Registered Manager for Aceso Homecare and brings to the team a wealth of experience in health and social care services.


Nicole is passionate about heading an outstanding team of Care workers and a first-class management team to back them. With ongoing high-quality training and support the skills of each member of our team, develop and grow, therefore ensuring that we offer an outstanding Person-Centred care service to all our clients.


Frequently Asked Questions about Aceso Home Care

What Type of Services does Aceso Home Care offer?

Aceso Home Care offers Home Care.

How many Carers does Aceso Home Care employ?

Aceso Home Care employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aceso Home Care to verify any information. View our terms and conditions. Aceso Home Care has an Enhanced Service – more info.