Aceso Home Care

4B Hightown, Sandbach, Cheshire, CW11 1AB
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9.2 33 Reviews
  • Aceso Home Care, Sandbach
Aceso Home Care provides a service that promotes the independence of elderly, disabled or home-bound individuals by providing assistance with day-to-day activities that enable clients to stay in their own homes and their personal surroundings, as opposed to having to seek care from a care home. They are a client-centred company.

The Aceso Home Care office is ideally located to deliver professional home care services across Cheshire.

Staff deliver a wide range of care services to many different individuals who require assistance due to age, mental health or disability.

The personalised care and support offered will help individuals live independently, in their own home, for as long as possible.

Aceso Home Care genuinely care about clients, employees and their community.

Visits can be as long or as short as required and offer personal care, domestic care, social care, end of life care, night care and live in care tailored to individual needs and to let clients live the life in the way they choose.

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Care Provided by Aceso Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aceso HomeCare
  • Person in charge
  • Nicole Griffths (Registered Manager)

Funding & Fees Guide for Aceso Home Care

  • Prices

  • From £25 per hour

  • Please call our team for our latest care fees

Aceso Home Care Reviews (33)

Total of 33, showing 21-33
9.2

Aceso Home Care has a Review Score of 9.2 (9.205) out of 10, based on 4 reviews in the last 2 years. Over all time Aceso Home Care has 33 reviews.

Overall Experience

  • 30
  • 3
  • 0
  • 0
  • 0

Date Published

33
2
4
4
29

Review from J B (Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well organised and efficient service.
The staff at all levels seem well chosen and the carers very well trained and friendly without being intrusive.

Reply from Paul Best, Director at Aceso Home Care

Thank you for your positive review and kind words.


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Review from David B (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company have got very dedicated staff. They are polite and very thorough in their duties. From start to finish I have had no problems being a client and I would definately recommend them to people like myself. Everyone of these staff is a team player when they leave the household you feel relaxed
and totally satisfied. A job well done and excellent service.

Reply from Paul Best, Director at Aceso Home Care

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care and its good to hear your positive feedback.


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Review from Pauline H (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarriots took over my care several months ago. All our family find their care efficient, gentle and kindly. They feel like friends and do their very best to arrive on time and when expected. I and all my family are grateful.

Reply from Paul Best, Director at Aceso Home Care

Thank you for your thoughtful and kind feedback!


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Review from D C (Daughter of Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my mother receives from Clarriots Care. She is treated with dignity and compassion
The carer is aware of my mother's needs and carries out her duties in a friendly and professional manner. As my mother has dementia and is unable to cope with "change" the Clarriots Care team
try as much as is practicable to ensure that she has the same carer in attendance. I feel confident that the arere has my mother's best interests at heart. The carer is always cheerful and friendly and my mother is comfortable with her presence in her home.

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Review from Rosemary B (Wife of Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring and thoughtful staff. Nothing is too much trouble in their helping with the care of my husband. Also been very helpful with other issues connected with my husband's wellbeing. Very pleased we chose Clarriots.

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Review from Deborah L (Daughter of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Highly professional. Very kind and caring staff. Lovely and warm individuals that we would highly recommend to others. Very helpful and looks after my Dad with compassion and dignity at all times. Thank you.

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Review from Tina W (Daughter-in-law of Client) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, consideration and support given to my mother-in-law and the family by all staff members has been of a really high level right from the initial visit. Nothing is ever too much trouble and the understanding shown with the ever changing requirements is greatly appreciated.

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Review from Susan S (Wife of Client) published on 11 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a change of manager, administration staff and carers while my husband has been a user of this service. The transition has been quite good and now everything seems to be very settled and well organised.
My husband's needs are always taken into account in areas such as providing continuity
of care and the carers with whom he is most comfortable. It always feels as though we receive a personal service.

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Review from M D (Wife of Client) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the cares who help me to look after my husband at home and hopefully will do so for a long time yet. They are polite and helpful, cheerful and respect my husband's dignity and not only care for my husband but also make sure that I am ok too.

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Review from Sadie J (Granddaughter of Client) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Clarriots Care Cheshire East enough. My Grandad is very reliant upon my Mum since we lost my Grandma in February, but even still, he was reluctant to have carers when we went away for a fortnight last month. We organised for Clarriots Care (Cheshire East) to visit him a few nights a
week, but weren't sure how it was going to go down - Luckily, it was a success. Thanks to Clarriots for changing my Grandad's mind on having a carer! The Registered Manager could not help enough; when it came to discussing not only his current needs but explaining that anything she felt needed doing whilst we were abroad, could be sorted without hesitation, this was great peace of mind for us. The carer came to visit my Grandad prior to us going away & were there whenever he needed them throughout our absence. They even offered phone calls to keep him company on the nights we hadn't booked for them to visit. Brilliant service, huge thanks to the Manager for sorting it all. Will definitely be using again.

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Review from Ian R (Son of Client) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very pleased with the support that she received from the whole team at Clarriots Care. It gave the confidence and support she needed whilst I was away on holiday. It was great how that any new member of the team was introduced by someone my mother had already meet, and she then knew who
would be visiting her the next day. Knowing that the team were also able to be called on out of hours was also a big plus. Thanks go to the whole team!

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Review from E S (Daughter of Client) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care/support provided for my 96 year old father is excellent. The carers are considerate, attentive and follow care plans which are individual to my father. They are very respectful especially when providing personal care i.e showering. The company ensure that there is no swapping and changing of
staff and that there is consistency. The manager is very competent, empathetic and very committed to providing tailor-made service for individuals.

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Review from Liz D (Daughter of Client) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarriots Care have been extremely professional providing care service to my father. They offer a tailor made package to suit the individual need and provide the same carers each time, so there is a continuity of care. The standard of care is superb and if there have been any problem it is communicated
to the relevant parties in an efficient manner. My experience with Clarriots Care has been brilliant and would highly recommend their services.

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Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Aceso Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Aceso Home Care is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aceso Home Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Nicole

Nicole Griffiths

Job Title: Registered Manager

Joined: 2022

Nicole Griffith is the Registered Manager for Aceso Homecare and brings to the team a wealth of experience in health and social care services.


Nicole is passionate about heading an outstanding team of Care workers and a first-class management team to back them. With ongoing high-quality training and support the skills of each member of our team, develop and grow, therefore ensuring that we offer an outstanding Person-Centred care service to all our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aceso Home Care to verify any information. View our terms and conditions. Aceso Home Care has an Enhanced Service – more info.