What Type of Services does Home Instead (Salford) offer?

Home Instead (Salford) offers Home Care.

How many Carers does Home Instead (Salford) employ?

Home Instead (Salford) employs 50 carers.

Home Instead (Salford), 457 Chorley Road, Swinton, Manchester, Greater Manchester M27 9LQ

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Review from Sarah M (Daughter of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience

My dad has recently started using Home Instead and he and the family are so pleased with the service and the care providers. From making initial enquiries to care providers being put in place, every step of the process was delivered in such a friendly yet professional way. The co-ordinator put a great

deal of time and effort into getting to know my dad, his interests and his background to provide well-matched car providers.
From an admin perspective, the onboarding and billing process was clearly communicated.
My dad is already getting so much out of his twice weekly visits and it gives me and my brother so much peace of mind. You can't put a price on that!

Reply from Susan Robinson, Director at Home Instead (Salford)

What a wonderful review. We have visited this week to check that all is well. Two weeks have flown by. We are delighted to report that dad is very happy with our service and he loves his Care Professionals. Early days, I know, but from experience our Clients enjoy visits more and more. Support, care and companionship with familiar faces at regular times is one of the best medicines to keep spirits up. A trip out, when the sun is shining, with a professional friend is a wonderful tonic. Many thanks once again.

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Review from Michele C (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

I was having major surgery and needed someone reliable to care of my mum and dad whilst I was in hospital and for the recovery period. I am my parents main carer and as such I needed to be sure that they were in good hands. I had seen home instead advertised on TV. I called in to see them and I was

not disappointed with the process from the start. Care has been phenomenal and the carers are really nice. The piece of mind knowing my parents are safe, happy and well taken care of has aided my recovery. Thank you to all involved. As this was short term care only I would have no hesitation of using them again should the need arise. I would also recommend them to my friends too.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for such a wonderful review. We always try and exceed expectations in every way and we are delighted that the support we offered your parents aided your recovery too. Everyone from Home Instead thoroughly enjoyed visiting your parents and of course you too! Now that you have had a taste of what we offer - we can carry on where we left off, should you require our support once again. Delighted that you are making such a good recovery and make sure to take it easy! Thank you once again.

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Review from P F (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience

The overall experience is extremely good. Ive been very much made at home - part of a good team + always with dignity.
The staff are always ready to help. I've found it to be just what I needed + I definitely think it's value for money.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for your lovely comments. Our ladies enjoy their time with you and are always happy to help and support in any way needed. Companionship, chat and shopping are always popular activities. All our Care Professionals look forward to seeing you and enjoy sharing many varied stories. Thank you once again for taking the time to write such a positive a review.

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Review from Joanne A (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience

We have been using Home Instead for over a year now. The ladies who visit Mum show exceptional kindness, patience, and professionalism. They not only provided excellent care but also formed a genuine bond with Mum, making her feel valued, comfortable, and safe.
Knowing Mum was in such capable and

caring hands gave us peace of mind whilst we were away. I cannot recommend Home Instead highly enough.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for your very positive review. We are always happy to supply holiday cover and respite so that families can go away with peace of mind. Once families have tried holiday cover with Home Instead, time away becomes something to look forward to. Often feelings of guilt and/or worry spoil the holiday experience. All our ladies and gentlemen are wonderful people who genuinely want to give outstanding care and support. We aim to make all our clients feel valued, comfortable and safe. It is always good to have this confirmed in a review. Thank you.

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Review from J A (Client) assisted by family/friend published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience

Care professionals are attentive, friendly, caring, efficient and cheerful. We enjoy cooking together! Staff in the office deal promptly with any problems and keep us well informed. Good communication with my daughter by text and email and with my by phone.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for this wonderful review. We are delighted that our Care Professionals are cheerful souls and they do enjoy cooking! Our recruitment process is strict and we are always searching for people passionate about delivering excellent care. Chatting, making friends and completing fun activities are integral to our client support. The office team try hard to support everyone, clients, client family members, our care professional team and of course each other. It is good to hear that communication with your daughter is good and that any problems are dealt with promptly. Thank you for putting your trust in Home Instead Salford and this review is appreciated.

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Review from Susan S (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience

Our journey started with Home Instead because of the poor service my parents had experienced from other providers.
From the first contact, I had the impression of professional, efficient staff with a warm, caring attitude.
They very quickly picked up on my parents' needs and how to support our family

in enabling Mum and Dad to stay in their own home.
We had provided care as a family for nearly 10 years but Mum and Dad's needs were now at a level where we needed that extra support.
All the staff from office to care providers simply go above and beyond every day. It's very clear this is not just a job for them, they truly care about the people they are involved with.
The staff quickly blended into the family unit and we became a very strong team. There was support from them for all of us, not just Mum and Dad.
I honestly cannot praise everyone enough for the many things they do.
They are very special people making difficult situations workable. We were so lucky to find them.

Reply from Susan Robinson, Director at Home Instead (Salford)

What a wonderful review - thank you. Our care professionals have thoroughly enjoyed supporting your parents, and in turn you and your family. Caring for you all has been an absolute pleasure. Our recruitment and training program is thorough and robust. A small percentage of care professional applicants succeed in commencing work with us. This is because we are extremely fussy! All our carers are different, different personalities, different experiences, different backgrounds. The one thing they all have in common is their determination to make every day the very best day for all our clients and to exceed expectations. We are proud of our team and we are proud of the difference we make to our amazing clients and their families. Thank you once again for your lovely review. We will make sure that everyone at Home Instead Salford sees it!

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Review from Theresa C (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

The service is used to prevent me from falling while in the shower and being dressed. I'm limited in my movements due to arthritis. I had had a recent fall culminating in me having 4 broken ribs and a head wound. This necessitated a stay in the hospital. These issues have now been addressed.

Reply from Susan Robinson, Director at Home Instead (Salford)

We are extremely sorry that this accident happened and we hope that you make a swift recovery. We understand that your confidence has been knocked because of this upsetting experience. Our care professional who was with you at the time is deeply upset, as you would expect. We have put all actions in place as you have requested and we hope that together we can build your trust once more. Thank you for staying with us.

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Review from C T (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

I love that Mum has the same carers and that she is able to build up a relationship with them. The relationship Mum has with them has helped her feel comfortable about asking for help or agreeing to help which without this friendship, she would not accept.
Both myself and brother are able to have

a proper visit with Mum which wouldn't be possible without Home Instead doing the day-to-day stuff which would have fallen to us. Since Home Instead started, Mum's health and mental health have improved due to the extra interaction.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for this fabulous review. We try exceptionally hard to make our clients feel comfortable with their Care Professionals and we put lots of effort into matching personalities. If we are successful with this matching our clients are happy, our Care Professionals are happy and in turn family and friends are happy and relieved. This review confirms that our methods are successful - thank you once again.

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Review from E B (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience

The service is excellent. The carers are pleasant, respectful and always caring. I have no complaints at all about the service they offer. In emergencies, the office staff do their very best to help and are always a pleasure to deal with.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for taking the time to write this wonderful review. The feeling is mutual, you and your husband are always a pleasure to support. We have been visiting you for several years and you have always been a very popular client. You are a full-time carer for her husband and always remain positive and cheerful. We help with household tasks to relieve the pressure on you. Thank you for putting your trust in us to support you both.

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Review from Christine K (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience

Home Instead have been caring for my parents for over four years. I cannot praise all the team highly enough. They go above and beyond anything that is expected. I would love to name individuals, but that would include every single member of staff in the office, as well as the wonderful ladies who do

the day-to-day care. When we have needed emergency visits, they have never let us down. They treat my parents with respect, maintaining their dignity with loving care. I can not adequately describe our gratitude for the care Home Instead provides.
Thank you.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for this wonderful review. We can say that it has been a pleasure over the years to support your parents. All our care professionals enjoy their company. Thank you for mentioning the office team too. The care and support we supply is a total team effort. Every member of our team enjoys their jobs - as was borne out in our recent independent survey - PEAQ - pursuing excellence - advancing quality. This report is available to all to see and it gives us great pleasure to know that both Clients and Care Professionals are happy. We had a client advocacy rate of 95%. Thank you once again for taking the time to write this review. Very, very much appreciated.

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Review from Donna F (Friend of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience

Can highly recommend Home Instead, total peace of mind and they do a wonderful job. The carers are lovely and friendly and as a company, they are very thorough and do regular reviews and checks to ensure that everyone is happy and all going to plan.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for such a lovely review. We are delighted that our Client is happy and that the care and support we are providing is working well. When we have a happy Client we have happy family members, friends, neighbours and of course happy Care Professionals. Thank you for making the initial phone call and making time to leave such a wonderful review.

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Review from Peter M (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience

My mum has been using Home Instead (Salford) since the start of the year and they have been fantastic. She loves the ladies that come to see her, and they have become real friends; the service from the office is fantastic and they are always happy to accommodate changes as needed. We are very grateful

to Home Instead and couldn't recommend them highly enough - thank you!

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Review from Peter H (Son of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience

Home Instead has been fabulous in setting up a care package for my mum. We thought the process was going to be quite daunting but a particular member of staff and the team made it really easy. The carers who look after my mum are brilliant and my mum is really happy with them from day one. It has really

helped my mum and taken a lot of pressure off the family.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for this lovely review. Thank you for calling in our office recently to give an update on your mum. Often, our loved ones do not want or think they need support at home. This is very common and I am sure when my time comes, I will be the same. Your mum was no exception. A rocky start but very quickly developed into a smooth and enjoyable experience for everyone involved. Once a client is settled with their dedicated Care Professionals the relief for all is tangible. Thank you once again for sparing the time to write a review.

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Review from Colette H (Granddaughter of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience

We can’t thank Home Instead (Salford) enough for taking care of our 96-year-old grandmother during the difficult lockdown period and subsequently two years following.
Her direct care giver was exceptional and a real lifesaver. Their friendship and companionship is held in very high regard from both

my grandmother and the whole family.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you so much for such a fabulous review. Your grandmother and her dedicated Care Professional have a wonderful relationship and I know that our Care Professional has enjoyed their many conversations. The book your grandmother has written is inspirational and such an interesting, informative read. Your grandmother is an amazing woman and it is a true honour to be able to support her in her own home. Thank you once again for taking the time to submit such a glowing review.

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Review from Helen P (Daughter of Client) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum and myself have been using the Home Instead (Salford) ladies for the last month to come and shower Mum each morning.
We are both very impressed at their care, professionalism and being totally wonderful.
Always on time, reliable which puts your mind at rest that Mum is being properly looked

after.
We would recommend their services 100%.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for such a lovely review. We have not been supporting your mother for very long but it is wonderful how relationships can form quite quickly - positive and rewarding for all involved. Our care professionals enjoy visiting you and your mum and we hope that you are enjoying a bit of time to yourself in the morning. Thank you for putting your trust in us and taking time out to write this review.

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Review from R S (Wife of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

Continues to meet all our expectations of care support and value for money. Carers are extremely skilled and their attention to detail is second to none. The selection process of carers and their ongoing training and development equips them to deal with all my husband's needs and the willingness to

interact with the NHS occupational therapists and physiotherapists had forged an equal relationship based on expertise and professionalism. The recent increase in hourly rates, the third over two years, has made us consider other options.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for your considered review. All the Care Professionals who support and care for your husband thoroughly enjoy their visits and also enjoy chatting to you and other family members. I am delighted that we are able to work as a team - Client, Care Professionals and other experts in their fields. This is imperative to achieve the best care and best positive results possible. I am sorry that the cost is high and that we have increased our rates three times over two years. This is not something we do lightly. Pre-Covid finding the exceptional Care Professionals we demand was hard - post-Covid extremely difficult. We have now employed a full-time recruiter to address this and we are always thinking 'out of the box' on how to attract more Care Professionals who deliver care because they want to - care is part of their DNA. We thoroughly enjoy supporting you and thank you for putting your tust in us.

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Review from Jude R (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience

The care professionals and management team have and continued to support my parents and brother in a truly empathetic, caring and professional way. As I live a long way from the family home it is reassuring to know that my family is being looked after so well. The team provides personal and companionship

care with timely communications.
Recently my mother became very frail but was determined to stay in her own home and Home Instead enabled that to happen. An amazing carer was with her when she ‘went to sleep’ and held her hand. I will be forever grateful to her and Home Instead for helping our family in a true hour of need.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for such a wonderful review. We enjoy supporting your family members, and our Care Professionals talk fondly about their visits. Solid relationships have been made over time and our Care Professional considered it a privilege to be with your Mum when she 'went to sleep'. It is an honour to be able to support people in their own home and share good times and sometimes upsetting times. Your father now has the full attention of our Care Professionals which we are sure he will be enjoying. Thanks again for such a lovely review. We will also make sure that your lovely brother is supported during this difficult time.

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Review from Christine S (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience

The service provided by Home Instead has been excellent throughout. The care and professionalism shown by the carers through to the office staff have been exemplary. Any difficult issues are communicated and dealt with sensitively and with compassion. As I don't live close by, knowing my father is well

cared for by genuinely kind and understanding carers is so comforting. I can't praise the team enough.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for taking the time to write such a fantastic review. All your father's Care Professionals thoroughly enjoy visiting him and spending time with him. We are looking forward to sunnier days to enable us to take him out for a change of scenery and some fresh air. It is good to see that he still enjoys his evening crossword with our Care Professionals. We are all very fond of him. Thank you once again for writing such a lovely review.

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Review from P K (Brother of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience

The caregivers at Home Instead have been looking after our sister for the last seven months. We got in touch with them when it was clear that she required help with daily living. Her dementia had increased to a point where she was no longer able to perform many of the tasks needed to remain on her own,

including meal preparation and taking medication, but she wasn’t yet ready to move into a care situation.
Since the visits started, carers have turned up, as agreed, twice a day, faithfully, and on time. All of them have been cheerful and encouraging of her, providing much-needed company as well as preparing meals, tidying up and cleaning the kitchen.
As her dementia has worsened, the care team performed the vital function of reassuring her, chatting with her, and providing social engagement, something that has really brightened her days.
We are most grateful to the caregivers; they have meant much to all of us, and we have appreciated their professionalism.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for submitting such a wonderful review. We try very hard to match our Clients' personalities with our Care Professionals. In this case, we were lucky that we had a retired nurse supporting your sister and they had nursing and Salford Royal in common. Music is also a great bonding tool and I think Neil Diamond and singing in general was another common denominator. Supporting with personal care, meal preparation and medication is all part of our support but common interests and hobbies go a long way to make our clients feel comfortable and happy in their own homes.

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Review from M C (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience

You have very reliable, helpful and friendly teams that service the support needs of my mother.
All team members deliver what Mum needs.
Very flexible when Mum goes on holiday or with doctors appointments.

Reply from Susan Robinson, Director at Home Instead (Salford)

Thank you for taking the time to write such a lovely review. Our care professionals always look forward to visiting and supporting your Mum, and they are impressed that your Mum shows a genuine interest in them and their families. Your mum is a pleasure to support whether at home or with shopping and Church visits. Thank you for putting your trust in our Home Instead family! Your words are very much appreciated.

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Meet the Team (12)

Susan Robinson

Job Title: Director - Co Founder

Joined: 2016

My name is Susan Robinson and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life and I am immensely proud to be part of this vibrant and ever-changing city.

Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between school, families and the wider community. My passion for community development grew very quickly and I had no intention of changing my career path.

However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Nicky Leack

Job Title: Director/Registered Care Manager

Joined: 2018

Meet the team

Nicky Leack, Registered Care Manager

Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.

He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.

Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.

Outside work, he enjoys spending time with his partner and three beautiful children.

Madison Greenhalgh

Job Title: Office Co-Ordinator

Joined: 2018

Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.

Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.

“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.

I also enjoy time out of work – holidays, socialising, spending time with friends and family!”

Gemma Brookes

Job Title: Trainer & Quality Lead

Joined: 2019

Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.

Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.

Gemma also excels in training our new Care Professionals and takes this role very seriously always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share bringing training to life.

“No day is ever the same. I really enjoy delivering training to our new recruits and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”

Gemma is loved by her Care Professionals, Support Team and Clients alike!

Amy Gowland

Job Title: Head of Compliance

Joined: 2020

Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education aiming to complete level 4 ‘Lead Practitioner in Adult Care.’

Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.

“I love my job here at Home Instead and I have already learned a great deal. I was leading recruitment and all associated activities but have now moved to the role of Care Coordinator. This role includes scheduling which can be very stressful at times but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed and I enjoy this too. Liaising with Care Professionals, Clients and family members is always interesting and each day is different. There is no time to be bored here at Home Instead!

At home, I love spending time with my friends and family, cooking and gardening.”

Amy is an asset to Home Instead Salford and she has a great eye for detail which is essential for this role.

Ebony Heywood

Job Title: Care Co-ordinator/Scheduler

Joined: 2023

Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full time job, Ebony now manages the scheduling of all care visits and remains attentive to the needs of both Clients and Care Professionals.

Jemaine Horwood

Job Title: Field Supervisor

Joined: 2023

Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. Jemaine is a valued team member.

Tegan Fermoyle

Job Title: Recruitment Support

Joined: 2024

Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.

Mia Chandler

Job Title: Business Administrator Apprentice

Joined: 2024

Mia joined Home Instead in October 2024 after earning six GCSEs. Mia sought a career path and applied for a Business Administration Apprenticeship. Excited to join the team, Mia enjoys learning new tasks and looks forward to starting her NVQ.

Joanne Robinson

Job Title: Community Engagement Champion

Joined: 2016

Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022 she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!

Bobbi B

Job Title: Security Champion

Joined: 2022

Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!

Lucy Drake

Job Title: Team Leader

Joined: 2023

Lucy joined us in 2023 as a Care Professional and has since progressed to a Team Leader role. She now supports our Care Pros in the community, carrying out observations and support visits to ensure they feel confident and empowered in their roles. Lucy is passionate about providing guidance and reassurance, helping to maintain the high-quality care we deliver.

Home Instead (Salford)

Care Provided by Home Instead (Salford)

Good to Know

Funding & Fees Guide for Home Instead (Salford)

Home Instead (Salford) Reviews (74)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Outstanding

Awards / Recognitions (9)