Home Instead (Salford)

My name is Susan Robinson and I am the owner of Home Instead Salford and Worsley. I have lived and worked in Salford all my life and I am immensely proud to be part of this vibrant and ever-changing city.

Although I have owned and managed two exciting businesses in the past, more recently I have volunteered and worked in several primary schools in Salford. A large proportion of my time involved developing relationships between school, families and the wider community. My passion for community development grew very quickly and I had no intention of changing my career path.

However, I needed some support from my mum when we were going on holiday in August 2015. It was at this time that I was introduced to Home Instead Senior Care. I was amazed at the culture and ethos of the company. Love, care and compassion are at the heart of the Home Instead philosophy. When I realised that there was an opportunity in Salford to support individuals in their own homes, where they are most happy and comfortable, I grabbed it with both hands.

Meet the team

Nicky Leack, Registered Care Manager

Nicky has worked in the care sector since 2004 in various settings and started his career as a carer, progressing quickly into the management of services.

He gained NVQ level 5 in Leadership and Management of care services. He is delighted to be the Registered Care Manager at Home Instead, Salford and Worsley - an office that has recently achieved an 'outstanding' CQC rating.

Giving back is a big part of Nicky's personal philosophy and he is dedicated and passionate about making sure that people are provided with the highest quality service.

Outside work, he enjoys spending time with his partner and three beautiful children.

Madison joined Home Instead Salford in March 2018 to commence a Business Administration Apprenticeship. Madison’s thirst for knowledge continues as she studies for level 4 in business studies.

Madison has enjoyed many job roles and is now the linchpin of the office environment. Madison is a vital link between Care Professionals, Clients, family members and all Key Players.

“I love my job role. Meeting our amazing Care Professionals, speaking to our Clients and their family members and supporting Susan, Nicky and the office team is hard work, enjoyable and very rewarding. I wake up each morning and wonder what the day will bring! I work with a fabulous group of Care Professionals.

I also enjoy time out of work – holidays, socialising, spending time with friends and family!”

Gemma joined Home Instead Salford in April 2019 and has proved to be a vital member of the Home Instead Salford & Worsley team.

Gemma does not want to lose touch with visiting Clients and delivering care when needed. She is often seen out and about visiting Clients and Care Professionals during visits. Gemma is our quality lead out in the community.

Gemma also excels in training our new Care Professionals and takes this role very seriously always delivering training in a professional, knowledgeable and interesting way. Gemma has spent all her working life in care and has many stories to share bringing training to life.

“No day is ever the same. I really enjoy delivering training to our new recruits and I enjoy watching them flourish - delivering care ‘The Home Instead Way! I equally love delivering our City and Guilds accredited Dementia and End of Life Care. I consider myself privileged and very lucky to work with such a fantastic team of Care Professionals. The support team within the office is also a fantastic group of human beings. We all support each other! I love visiting Clients and supporting our Care Professionals in the community.”

Gemma is loved by her Care Professionals, Support Team and Clients alike!

Amy joined Home Instead Salford & Worsley in June 2020 and has a degree in occupational therapy, gained at York University. She is continuing with her education aiming to complete level 4 ‘Lead Practitioner in Adult Care.’

Amy’s Mum was employed at The Woodlands Memory Clinic in Salford for twelve years as a ward administrator. Amy remembers, as a child, helping her mum at summer fairs, Christmas fairs and general fundraising events at The Woodlands and says that it was because of these experiences that she decided to pursue a career in health and social care.

“I love my job here at Home Instead and I have already learned a great deal. I was leading recruitment and all associated activities but have now moved to the role of Care Coordinator. This role includes scheduling which can be very stressful at times but it also keeps me on my toes. I am always up for a challenge. I deliver care when needed and I enjoy this too. Liaising with Care Professionals, Clients and family members is always interesting and each day is different. There is no time to be bored here at Home Instead!

At home, I love spending time with my friends and family, cooking and gardening.”

Amy is an asset to Home Instead Salford and she has a great eye for detail which is essential for this role.

Ebony joined as a part-time Care Professional in January 2023 and quickly grew to value Home Instead. After applying for a full time job, Ebony now manages the scheduling of all care visits and remains attentive to the needs of both Clients and Care Professionals.

Jemaine joined Home Instead as a part-time Care Professional in February 2023 and quickly embraced the organisation's ethos and culture. She secured a full-time role in February 2024, conducting care consultations, service reviews, and more. Jemaine is a valued team member.

Tegan joined Home Instead in June 2024 to recruit top-quality Care Professionals for our Clients. Tegan also assists with social media and regularly participates in care visits to deliver exceptional service.

Mia joined Home Instead in October 2024 after earning six GCSEs. Mia sought a career path and applied for a Business Administration Apprenticeship. Excited to join the team, Mia enjoys learning new tasks and looks forward to starting her NVQ.

Jo joined Home Instead as a Care Professional in 2016 and consistently provided exceptional care to our Clients. In 2022 she was offered a new role as Community Engagement Champion (CEC). Jo is a great ambassador for Home Instead and is always out and about in Salford!

Bobbi B joined Home Instead Salford in February 2023. Bobbi is always ready to offer a listening ear to anybody who needs to chat. All visitors to the office enjoy Bobbi’s welcoming wag. Everyone loves Bobbi!

Lucy joined us in 2023 as a Care Professional and has since progressed to a Team Leader role. She now supports our Care Pros in the community, carrying out observations and support visits to ensure they feel confident and empowered in their roles. Lucy is passionate about providing guidance and reassurance, helping to maintain the high-quality care we deliver.