Nursing Direct

Galago House, 163 Brighton Road, Coulsdon CR5 2YH
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9.0 20 Reviews
  • Nursing Direct, Coulsdon
Nursing Direct offer care solutions to service users in their own home, to enable a person’s well-being and support them to live as independently as possible.

Their homecare services support clients led by a professional management team. They manage care packages for new-borns, children and young adults through to the elderly, with a wide range of health conditions and social care needs.

These include:

• Learning Disabilities
• Mental Health
• ASD (Transforming Care)
• Challenging Behaviour
• Complex Care – Adults
• Complex Care – Children
• Paediatric Care
• Respite Care
• Palliative Care
• Dementia Care
• Domiciliary Care
• Live In Care
• Post-Operative Care
• Overseas Care and Repatriation
• High-profile Care

Nursing Direct specialise in providing dedicated healthcare professionals within the home, including nurses, carers and support workers who are highly experienced and fully compliant. They identify the specific needs of all service users ensuring that they receive person-centred care and support, whilst following the legal guidelines specified by governing bodies.

The office consists of a team of clinical nurses who oversee the care packages with the support of care co-ordinators. The clinical lead team bring a diverse spectrum of knowledge from different nursing backgrounds. This ranges from mental health and learning disabilities to paediatric, emergency and general adult nursing.

The team work in close partnership with NHS England, the NHS Foundation Trusts, CCGs, Continuing Healthcare Teams, Local Authorities and private clients. They also support case management, solicitor and insurance companies in providing high quality staffing solutions and care provision.

Nursing Direct are governed by the Care Quality Commission (CQC). They encourage feedback from service users as this helps to continually improve care provision and maintain an inclusive and transparent service.

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Care Provided by Nursing Direct

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • HDU Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • ITU Nurse
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Neonatal Nurse
  • Older Person Care
  • Oncology Nurse
  • Paediatric Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nursing Direct Healthcare Ltd
  • Person in charge
  • Leanne Harris (Director of Nursing)

Funding & Fees Guide for Nursing Direct

  • Prices

  • Please get in touch with the team here at Nursing Direct to enquire about the service and the fees charged.

Nursing Direct Reviews (20)

9.0

Nursing Direct has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Nursing Direct has 20 reviews.

Overall Experience

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Date Published

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Review from Rob W (Father of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing Direct stepped in to provide desperately needed support at home for our son and the whole family in a very challenging situation. The Nursing Direct care team provided the safety, stability and breathing space that enabled us to think clearly about what the best path would be for our son. They
were professional, empathetic, responsive to feedback and flexible in the support provided as needed.
The impact of Nursing Direct's involvement was transformative - for our son and the whole family - taking us all from a path that would have resulted in bad outcomes for everyone to a path that is already much better. We really can't thank the Nursing Direct team enough - we are hugely grateful for the support the team provided to get us through a difficult time.

Reply from Francine Rogers, Clinical Assistant at Nursing Direct

Thank you for taking the time to leave Nursing Direct a review. We are pleased to hear about your experience with us and appreciate your comments regarding the care provision your loved one received at such short notice. I will share your comments with the Nursing Direct care team, as I am sure they will also appreciate your feedback. I wish you and your family all the best in the New Year. Take Care.


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Review from Peter V (Son of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when reliable reassuring help was needed fast, Nursing Direct were able to help putting in place 24 hour cover for a weekend at 3 hours notice.
The caliber of the office organisers and carers was exemplary.
Two member of staff were excellent; especially one in particular on the first day
when it was so new to us to have help in my parent's home.
Many thanks.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for taking the time to leave Nursing Direct a review. We are pleased to hear about your experience with us and appreciate your comments regarding the care provision your loved one received at such short notice. I will share your comments with the Nursing Direct care team, as I am sure they will also appreciate your feedback Wishing you and your family all the best in the New Year. Take Care.


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Review from C B (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing Direct stepped in when particular, specific issues with my father's medical health needs were not being attended to properly from the usual services. Their precision in timing, honouring their assurances, and providing excellent staff and professionalism were fantastic. I would recommend them
to anyone who wants difficult problems in the medical care world to be solved at a thoroughly competitive rate. Thank you to all the team for making all the issues with my father so much more bearable for him.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments regarding the care provision your loved one received. We will share your comments with the Nursing Direct care team. Wishing you and your family all the best.


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Review from Simon S (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had mixed experiences with my care so far. I have a team of five carers who are polite and mostly punctual. I am a very social person with my own vehicle, but unfortunately, I have just the one driver at the moment in the team. My level of injury requires my carers to have specific training to
effectively provide adequate care. Although this is not entirely the case at the moment with my team, I can see that my manager is working hard to improve things. I feel we are on the right track.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for your honest feedback. We understand the challenges and will continue to work closely with you to achieve the desired goals. Our team are dedicated to continuing to work collaboratively with you to provide a package of care that meets all of your needs.


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Review from Kemisha M (Mother of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve had no issues so far with my carer or any member of staff from Nursing Direct. The allocated carer is always on time, very supportive and helpful. The communication between myself and staff members have been good.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments regarding the care provision your loved one received. We will share your comments with the Nursing Direct care team.


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Review from Venessa F (Mother of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful, efficient, polite and caring. They are matched to my sons needs as he has very complex health needs, that involves personal care as well as using medical equipment and medication. They need to be able to fit in with his routine and not disrupt this. They have all been able
to do this, although it has taken some time to get the dream team together, I feel we have it now.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments regarding the care provision your loved one received. We will share your comments with the Nursing Direct care team.


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Review from Hadil A (Mother of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been experts and helpful. The office contact was very professional and handled difficult situations. There was one incident that needed more attention from one of the staff but overall, the staff are great and the service is really good.

Reply from Marc Stiff, Group Managing Director at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments regarding the care provision your loved one received. We will share your comments with the Nursing Direct care team.


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Review from Abdul (Father of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team is caring, listening and always try to help. Nursing Direct is working with my special needs son for the last 10 months. The team is supportive and very helpful. Most importantly, service quality was un-interrupted during Covid lockdown (April - August).

Reply from Jai Patel, Operations at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments regarding the care provision your loved one receives. We will share your comments with the Nursing Direct care team.


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Review from Georgina S (Mother of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing Direct care package took over from another provider 1 year ago.
My son has ASD, PDA, ADHD, Tourettes, PTSD.
When Nursing Direct took over he had 4 to 1 care package and was not in a good place, he was anxious, distressed and spending his day being restrained. Most of the time on the floor.
He was receiving no education and the care team had no guidance or structure. He barely had any life skills and needed assistance with everything. Staff were also wearing protective clothing like gladiators helmets, shin pads, gloves etc.... They now wear nothing.
Over the past year, through better management, my son's progress has been amazing.
He is now out of holds, going out into the community every day.
He has a quality of life now and is learning new life skills every day. He is a much happier boy now.
I will forever be thankful to Nursing Direct for everything they have done, all their hard work in giving us back our son.
I know things will just get better and better now.

Reply from Marc Stiff at Nursing Direct

Thank you for your positive feedback and kind words, Nursing Direct are very pleased to have been able to support your son over the past year and will continue support you and your family in every way that we can.


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Review from Angela (Wife of Client) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my husband's complex needs has been excellent and reliable. The management makes regular contact and operates very efficiently. What is very pleasing is the genuine passion and interest shown by some carers in improving our lives. I would have no hesitation in recommending Nursing Direct especially
as some carers are very skilled and have regular training.

Reply from Stuart Marchant at Nursing Direct

Thank you for your review. We are very pleased to hear about your positive experience and appreciate your comments of our service. We will share your comments with the care team.


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Review from V C (Wife of Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am sorry I have nothing nice to say because yet again this weekend we were let down by our carer who failed to turn up this Saturday - not good enough.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your feedback, unfortunately, this was due to an unforeseen personal injury to the carer. We are sorry for any inconvenience or disruption caused. We have taken your comments on board and endeavour to improve our service moving forward accordingly.


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Review from Lucinda R (Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 24-hour nursing care package provider! The Day Nurses and Night Nurses are excellent and we always get on well. My dignity is respected at all times. The nurses certainly brighten up my day! Thank you!

Reply from Stuart Marchant at Nursing Direct

Thank you for your review. We are very pleased to hear about your positive experience and appreciate your comments of our service. We will share your comments with the care team.


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Review from C J R (Mother of Client) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care and the management of my daughter's care is normally excellent. We have found the company highly responsive and feel that they are the best regular nursing care company that have ever looked after her. The leadership of the team is exceptional together with the support offered to my
daughter and our family.

Reply from Stuart Marchant at Nursing Direct

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our service. We will share your comments with the care team.


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Review from F B (Husband of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife a was cared for by very compassionate staff who are patient. They were well trained and use initiative. I had some problems with the timings at the beginning but once I spoke to the office they were sorted out. I am very grateful for the help they gave me and my wife. A big thank you.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our service. We will share your comments with the care team.


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Review from E H (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers were always polite, helpful and were able to give me assistance and care when required.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review, we will share your comments with the team.


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Review from Christine O (Wife of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to us are competent, caring, efficient and kind. What more can anyone ask? I appreciate the fact that they are always the same two ladies, one in the week and the other at weekends.

Reply from Leanne Harris, Director of Nursing at Nursing Direct

Thank you for your feedback, we will share your comments with the team.


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Review from D A (Grandson of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care that my grandfather receives. All of the carers are great and he looks forward to them coming in. He is very well cared for. I have no complaints. All of the staff are very helpful and polite in the office and have always dealt with any concerns I have promptly and professionally.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our service. We will share your comments with the care team.


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Review from Robert H (Son of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family was put quickly at ease from the time that we made the first call to the end of the care. Nursing Direct provided us with excellent carers on a rota that allowed my father to be comfortable and supported in his final days.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our service. We will share your comments with the care team.


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Review from G S (Wife of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Brilliant people, very caring.
The usual carers as above. The stand in (relief) are not too sure, so we are very happy with our regulars.

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review. We are pleased to hear about your experience and appreciate your comments about our service and will share your feedback with the care team.


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Review from James R (Son of Client) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being given good care by the nurses that visit every day. They are friendly and attentive!

Reply from Stuart Marchant, Operations Manager at Nursing Direct

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our service and will share your comments with the care team.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Nursing Direct is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nursing Direct is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nursing Direct is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Leanne

Leanne Harris

Job Title: Director of Nursing

As the Director of Nursing for Nursing Direct Healthcare Limited since 2016, my current role is to oversee the management of the homecare and clinical team who currently co-ordinate all areas of complex homecare and case manage packages of care for adults and children with varying complex specialist needs including ITU at home, spinal injury, brain injury, palliative and end of life care, and long term medical conditions.


Other clients include those with other special needs such as mental health, eating disorders, complex trauma, ASD learning disabilities, physical disability, and dual diagnosis. Nursing Direct provide live-in care, respite, or daily care. Ensuring that clinical governance and all aspects of the care needs are met to the highest standard.


Clare

Clare Meettook

Job Title: Clinical Nurse Manager

As the Clinical Nurse Manager for Nursing Direct Healthcare Limited, I am responsible for the clinical oversight of all packages within the department, and the training and supervision of our clinical lead staff.


I currently manage five clinical leads and two clinical supports, ensuring that the packages of care they are managing are compliant and that all the correct monitoring paperwork is in place and reviewed on a regular basis.


I manage any escalated concerns, complaints and safeguarding to ensure that continuing safety and best practice for candidates and service users.


In addition to the above, I oversee the Training Academy which has been developed to upskill our candidates and improve the standard of care delivered.


Lauren

Lauren Fitzgerald

Job Title: Homecare Manager

As the Homecare Manager for Nursing Direct Healthcare Limited, I am responsible for the management of six care consultant consultants who co-ordinate all packages of complex care for both adults, adolescents, and children. We specialise in providing nursing and care staff with complex health packages as well as ASD, LD, and mental health packages.


Nursing Direct pride itself on the successful management of all its healthcare packages and the positive outcomes achieved by our service users.


I have been working in the provision of complex home care services since 2012 and have achieved the Level 5 Diploma in Leadership for Health & Social Care and Children and Young People’s Services.


Katie

Katie Lawlor

Job Title: Homecare Manager

I have worked in the healthcare industry for 11 years and in May 2020, I joined the Nursing Direct team as a Homecare Consultant, before being promoted to Homecare Manager in September 2021.


As the Homecare Manager for Nursing Direct Healthcare Limited, my role involves managing a team of five Homecare Consultants and supporting and overseeing the management of various complex and challenging home care packages.


My team take pride in ensuring we deliver the highest quality care to our service users and their families, promoting person-centred care and independence at all times.


Adjani

Adjani Pennant

Job Title: Operations Manager

As the Operations Manager for Nursing Direct Healthcare Limited, I am responsible for overseeing the back-office operational activities within the business.


Within my day-to-day responsibilities, I manage the quality assurance programs and strategize any process improvements to ensure that everyone completes their tasks on schedule and that the business runs effectively from a contractual standpoint.


It is important that we build strong, positive client relationships whilst ensuring client compliance with our business code of conduct with the overall aim of being inclusive, transparent and working collaboratively.


Frequently Asked Questions about Nursing Direct

What Type of Services does Nursing Direct offer?

Nursing Direct offers Home Care & Nursing Care.

How many Carers does Nursing Direct employ?

Nursing Direct employs 500 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nursing Direct to verify any information. View our terms and conditions. Nursing Direct has an Enhanced Service – more info.