Focus Care Link - Waltham Forest Branch

Unit 1 Gateways Business Centre, 210 Church Road, London E10 7JQ
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8.5 5 Reviews
  • Focus Care Link - Waltham Forest Branch, London
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Care Provided by Focus Care Link - Waltham Forest Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Person in charge
  • Sherrie Noibi (Manager)
Are you the Owner/Manager of Focus Care Link - Waltham Forest Branch? View your Advertising Options

Focus Care Link - Waltham Forest Branch Reviews (5)

8.5

Focus Care Link - Waltham Forest Branch has a Review Score of 8.5 (8.450) out of 10, based on 5 reviews in the last 2 years. Over all time Focus Care Link - Waltham Forest Branch has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
0
4
5
0

Review from Jodie D (Daughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just under a year ago, my mum was discharged from the hospital with a care package with Focus Care. My mum is wheelchair-bound and bed-bound, so her needs can be quite complex. I was so worried about trusting anyone with my mum in her home that we had cameras put in, but all my worries disappeared very
quickly when we saw the level of care my mum was receiving. The care my mum receives is to a good professional standard. Not only is the personal care brilliant, but the respect and keeping my mum's dignity intact is second to none. The way the staff have gotten to build a relationship with her is irreplaceable. She trusts them wholeheartedly. I have found that if problems do arise, the company is very prompt at communicating and between us, we resolve any issues, even during out-of-hours. The carers really are caring and go above and beyond what they get paid to do.
I'm nothing but grateful for all the care my mum has so far received and continues to receive from focus care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very good, nice, friendly and hardworking. Staff do a great job in making life very pleasant and comfortable for me. They always help me with anything I need and their management has been very supportive.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanna R (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall impressed with the level of care and professionalism. My carer could manage my house if I wasn’t in it. Very trustworthy. The care I’m given is very professional and outstanding. Sometimes my carer can be the only person I see during the day.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is very good. The staff are very friendly and efficient. Very helpful with what I asked them to help me with.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne S (Granddaughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan was discharged from the hospital with many different health issues she is now unable to get out of bed unaided and requires the use of equipment. My family and I have now felt the need to put a camera up as they used over 12 packets of baby wipes in 6 days as well as over 3 months’ supply of
pads. I emailed the manager to file a formal complaint around many different issues we had noticed with their careers, this email took 5 hours to write out and has yet to be responded to 5 days later. Now don’t get me wrong I do understand if people are 'off sick' but considering one of our complaints was over oxygen misuse and another over cross-contamination there should have been someone able to help with our issues.
Instead, the way this company has dealt with these issues is to ignore them and serve notice on my nan instead which to me means they are unable to provide adequate care and not willing to try to improve. This company needs shutting down and we will be seeing them in court.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.450)

Overview of Review Score

The Review Score of 8.5 (8.450) out of 10 for Focus Care Link - Waltham Forest Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for Focus Care Link - Waltham Forest Branch is calculated as follows: ( (24 Excellents x 5) + (6 Very Poors x 1) ) ÷ 30 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Focus Care Link - Waltham Forest Branch is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Focus Care Link - Waltham Forest Branch

What Type of Services does Focus Care Link - Waltham Forest Branch offer?

Focus Care Link - Waltham Forest Branch offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Focus Care Link - Waltham Forest Branch to verify any information. View our terms and conditions. Focus Care Link - Waltham Forest Branch has a Basic Service – more info.