Right at Home (Colchester & District)

Unit 6 Chancers Farm, Fossetts Lane, Fordham, Colchester CO6 3NY
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10 84 Reviews
  • Right at Home (Colchester & District), Colchester
Right at Home (Colchester & District) provide care and support to people living in their own homes or in a place they choose.

Their team of Caregivers support service users with full-time live-in care, dementia care, and general housekeeping or company on days out and shopping trips.

Staff members complete intensive training before they start work at Right at Home and training continues throughout their career.

Care Provided by Right at Home (Colchester & District)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gina Emmins (Registered Manager)

Funding & Fees Guide for Right at Home (Colchester & District)

  • Prices
  • From £35.00 per hour


  • Please call us for any further information about our pricing.


Right at Home (Colchester & District) Reviews (84)

Total of 84, showing 21-40
10

Right at Home (Colchester & District) has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Colchester & District) has 84 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Just used the carers for the first week or so and my sister-in-law is very happy with the carers and their attitude to hard work. Her house now feels clean and tidy. She will need increasing amounts of care and hopefully, these carers will be there for her.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for your kind review. Assuring you of our continued commitment to providing support of the highest quality. Best Regards.


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Overall Experience  Overall Experience 5.0 out of 5

I have recently been unwell. My carers have been there for me and even managed to make me smile. I really appreciate what they do for me I couldn’t manage without them. I'd like to say a big thank you to them all.

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Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better or more professional company to meet my mum's needs. The care staff are extremely hard-working and treat my mum with love and dignity at all times. They also go above and beyond to ensure that all her needs are met. Mum thinks of them as family. The management too are always
professional, friendly and quick to put in place any new actions required. Mum and I could not be happier with the service.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your kind feedback. We really appreciate it and will relay it to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the amazing team of girls that come in every day to my aunt. Their compassion and care for her is gold standard and I feel every visit they go way beyond their remit.
I work for the local hospice and understand how amazing these girls are. I cannot express my gratitude enough for their
care and I know my aunt's day is brightened up every time they walk through her door. I know they have had to deal with some difficult situations, for that I thank them.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for your kind feedback. It means such a lot to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very good company, caring and cover all our needs. Good Girls.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.


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Overall Experience  Overall Experience 5.0 out of 5

This care company is a very good company. Always on time and very efficient for all our needs 10/10.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your valuable feedback Ian. It is very much appreciated. Best Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Very good, caring, efficient service. Friendly staff and office staff.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your valuable feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provide attentive and reliable carers and excellent service. Very happy with all they provide, always kept informed of any delays etc.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.


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Overall Experience  Overall Experience 5.0 out of 5

We took on Right at Home as carers for my wife and from day one they provided a first-class service to my wife. All the carers were very professional in their services to my wife who was at times unable to help herself. Over the time had have used them there were different carers on a rota basis and
all were very professional in their work and very kind to my wife. We did not know about Right at Home at the start but from the start have provided a first-class service and I would recommend them to others who require any care services. Thank you.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for your valuable and kind feedback. We will be sure to let the team know.


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Overall Experience  Overall Experience 5.0 out of 5

I could not fault the service. All staff are very helpful and pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

Good support, courteous carers, professional conduct. treating my wife with dignity and respect.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thankyou for your kind feedback. We will pass this on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The service provided meets my requirements and the carers are very proficient. The one annoyance is that their office fails to advise me of significant changes to the carer's times of arrival. Before my wife died 4 months ago the carers couldn't have been more kind and understanding and on occasions
went way past what was expected of them in carrying out their duties.

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Overall Experience  Overall Experience 5.0 out of 5

I have always found Right at Home to be very good. All the carers are kind and good at their jobs. They are very supportive to mum but they are always supporting me too as without their help I couldn't look after my mum.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for your kind feedback. Much appreciated.


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Overall Experience  Overall Experience 4.0 out of 5

I raised some queries and concerns I had regarding the care being supplied to my parents, in Bradfield.


I was concerned about the time of the morning call being too late. This has been rectified for me, which is great. I also asked about a change in carers, as my father does not get on with all

carers. This is due to him being set in his ways. He had his legs amputated at 17, so has worn artificial legs for 70years and gets agitated when a carer tries to get him to put his legs on the way they want, not what he wants and knows which is understandable.


The care supplied by his three carers is great because they enable rather than dictate, which is what is needed.


Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Hi Lyn, thank you for taking the time to provide us with this feedback. I am pleased that we responded to your queries and concerns and were able to resolve them to your satisfaction in a timely manner. Right at Home are always committed to providing the highest standards of care and support for our clients, and rest assured that we will continue to strive to provide an outstanding service for your parents.


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Overall Experience  Overall Experience 5.0 out of 5

Colchester Right at Home have been providing excellent care to my elderly mother in her own home for several years. The carers are punctual, conscientious, friendly, and kind and my mother has always looked forward to their visits. The office has always been responsive to any changes in my mother's
needs and helpful in implementing them. The app that is in use is really great as I can check beforehand to see that the next visit has been scheduled and I can read the notes as soon as each visit has been completed. I would not hesitate to recommend the Colchester Right at Home team.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for your kind feedback. It really means alot to know that we are continuing to provide excellent care to your mother. We will continue to ensure that we keep our standards to the highest quality. The team will be so pleased to read your positive comments. I really appreciate you taking the time to let us know.
Warm Regards.


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home since April 2016. Since my father passed away they have provided live-in carers for Mum and the care she receives from both our lovely team of live-in's and the other carers who come in to help is excellent. They have all become part of Mum's family and treat her with
such love and dignity. There have been just a couple of occasions when communication by the management team could have been a bit better, but it has been a trying time.

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Overall Experience  Overall Experience 5.0 out of 5

I have been using this service for about two and a half years now. As a young lady who has a physical disability but also likes to live as full and independent a life as possible. The Right at Home team is brilliant at helping me achieve this by being understanding that things may change at the last
minute e.g. I may be going out etc. they are flexible and realise that things can't be set in stone.
My boyfriend and I appreciate this so much as it enables us to live life as a normal couple.
The girls that support me are fantastic and are always happy to help and can't do enough for you this applies to the office team too.
Communication is brilliant too always made aware if they are running late. Which is very important to me as a service user.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Hi Anneka,
Thank you so much for your kind feedback. I will be sure to share your review with the team. Rest assured we will make every effort to maintain our quality of service. Best regards.


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Overall Experience  Overall Experience 5.0 out of 5

The service and support to organise care at very short notice for my mother were outstanding. I was extremely apprehensive as it was the first time I had left my mother with a live in carer. Having met the carer allocated to us I soon realised I didn't have any worries, the dementia care, engagement
and activities my mother undertook made such an amazing difference. The carer also kept me updated on my mother's progress throughout the time she spent with her. I would 100% recommend using Right at Home and will definitely be using again.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your feedback. We are really pleased that everything went well. We will always do our best to assist in any way we can.


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Overall Experience  Overall Experience 4.0 out of 5

Right at Home appear to find lovely carers, everyone is so lovely.

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Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care Right at Home have extended to my 94 year old mother who is bed bound. The dedication and compassion of the staff has been much appreciated. All the staff appear to have been well trained with the more experienced staff noticing and feeding back to me any problems
or issues with my mother's ongoing health. They have always arrived on time and are friendly and polite.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Right at Home (Colchester & District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Right at Home (Colchester & District) is calculated as follows: ( (128 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Colchester & District) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Peter

Peter Flannery

Job Title: Owner Operator

Joined: 2016

Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference in people’s lives every day.


Peter is married to Katy and together they have three grown-up children, Ben, Joe and Charlotte. Peter and Katy have lived in the Colchester/Dedham Vale area since 1990.


Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at the board level for more than 14 years running market-leading staffing businesses in the education sector.


Following his father being diagnosis of Dementia, Peter realised that he could apply his background and experience to the local provision of high-quality home care services.


“High-quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day, ” Peter explains, “and nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.


“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality CareGivers, investing in their continuous professional development, providing them with a great environment to work in and ensuring we match their personality and skills closely to our clients’ needs.”


Peter is particularly passionate about the areas of Stroke support and Dementia and is a Dementia Champion. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.


Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference in people’s lives every day and it is a privilege to work with such a committed team of CareGivers and our fantastic clients and their families.


“A key member of the Right at Home team is Gina Emmins, my highly experienced Registered Manager. We are both looking forward to helping you, your family and friends with whatever your needs or queries maybe.”


Gina

Gina Emmins

Job Title: Registered Manager

Joined: 2019

I started working in care when I was studying in college at the age of 17.
In 2011, I was given an opportunity to join a local Homecare provider as a Caregiver. While working for them I also made up my hours by working in local residential homes. I quickly made my way up the business being promoted to Senior Caregiver, Weekend Service Provider, Assistant Care Manager and Manual Handling Trainer. Then in 2015, I was promoted to Care Manager.


I worked there until 2018 when sadly I was made redundant. After working at a couple of other domiciliary companies but not quite fitting in, I received a message from Orla at Right at Home who told me about the Registered Manager opportunity here. The vision and mission of Right at Home is everything that I strive for when supporting my team and clients. I joined in May 2019 and I am loving every moment. My role is always changing and it throws many challenges on a daily basis but that’s why I love it so much.


My nan worked in care for many years before she was diagnosed with Alzheimer’s. Nan lived in her own home until she was too unsafe and went into residential care. Even though she needed care herself, she would still try to support other residents in the home because she cared so much for other people. Mum and I still cared for her even when she moved there and up until her death. I wanted to honour her and her memory by continuing to support people to live as independently as possible and to live their life in the way they want to.


I have always been brought up to treat others how I would like to be treated and being in care enables me to do this and to support my team to do this. Making a difference in people’s lives makes me so happy and that is what I live for and provides my motivation every day!


Ben

Ben

Job Title: Recruitment / Marketing

Joined: 2018

Hello, Hi, I'm Ben!


I am the Recruitment Executive/Social Media guru here at Right at Home, if you're looking to work with us then get in touch with me, I'd love to hear from you!


An interesting fact about me: As a child, I once faked a limp for 2 days, until eventually being taken to hospital by my parents. I then proceeded to walk across the room perfectly normally when asked to by the Doctor - whoops, sorry Ma!!


Kath

Kath Wright

Job Title: Quality & Compliance Coordinator

Joined: 2021

Hey! I'm Kath.


I have been in care since 2017, I started out as a Caregiver for the elderly then moved to Colchester where I had my first Care job working with people with learning disabilities which I loved, No two days were ever the same.


Since then I have worked hard to expand my knowledge into all different aspects of care including clinical care. I have now moved into Business Administration within Right At Home Colchester! This way I am still involved with the job I love!