From £35.00 per hour
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Right at Home (Colchester & District) has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Colchester & District) has 84 reviews.
Review from Michael S (Brother-in-law of Client) published on 26 July 2023
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for your kind review. Assuring you of our continued commitment to providing support of the highest quality. Best Regards.
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Review from J B (Client) published on 12 April 2023
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Review from N S (Son of Client) published on 7 March 2023
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your kind feedback. We really appreciate it and will relay it to the team.
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Value for Money
Review from Diana W (Niece of Client) published on 21 October 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. It means such a lot to the team.
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Review from Carol S (Client) assisted by family/friend published on 7 June 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
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Review from Ian G (Client) published on 25 May 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your valuable feedback Ian. It is very much appreciated. Best Regards.
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Review from G J (Client) assisted by family/friend published on 10 May 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your valuable feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
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Value for Money
Review from P H (Client) assisted by family/friend published on 9 May 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
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Treated with Dignity
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Review from Graham C (Husband of Client) published on 28 April 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for your valuable and kind feedback. We will be sure to let the team know.
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Review from A M (Client) assisted by family/friend published on 21 April 2022
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Review from A B (Husband of Client) published on 16 March 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thankyou for your kind feedback. We will pass this on to the team.
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Value for Money
Review from P B (Client) published on 3 March 2022
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Review from S M (Daughter of Client) published on 25 February 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. Much appreciated.
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Review from Lyn Y (Daughter of Client) published on 18 February 2022
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I was concerned about the time of the morning call being too late. This has been rectified for me, which is great. I also asked about a change in carers, as my father does not get on with all
The care supplied by his three carers is great because they enable rather than dictate, which is what is needed.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Hi Lyn, thank you for taking the time to provide us with this feedback. I am pleased that we responded to your queries and concerns and were able to resolve them to your satisfaction in a timely manner. Right at Home are always committed to providing the highest standards of care and support for our clients, and rest assured that we will continue to strive to provide an outstanding service for your parents.
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Review from G B (Daughter of Client) published on 31 January 2022
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. It really means alot to know that we are continuing to provide excellent care to your mother. We will continue to ensure that we keep our standards to the highest quality. The team will be so pleased to read your positive comments. I really appreciate you taking the time to let us know.
Warm Regards.
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Review from C P (Daughter of Client) published on 14 July 2021
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Review from Anneka T (Client) published on 21 June 2021
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Hi Anneka,
Thank you so much for your kind feedback. I will be sure to share your review with the team. Rest assured we will make every effort to maintain our quality of service. Best regards.
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Review from Renata E (Daughter of Client) published on 26 April 2021
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Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your feedback. We are really pleased that everything went well. We will always do our best to assist in any way we can.
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Review from A B (Client) published on 24 March 2021
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Review from Vanessa M (Daughter of Client) published on 24 March 2021
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The Review Score of 10 (9.962) out of 10 for Right at Home (Colchester & District) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.962 for Right at Home (Colchester & District) is calculated as follows: ( (128 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.962
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Colchester & District) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2020
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Job Title: Owner Operator
Joined: 2016
Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference in people’s lives every day.
Peter is married to Katy and together they have three grown-up children, Ben, Joe and Charlotte. Peter and Katy have lived in the Colchester/Dedham Vale area since 1990.
Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at the board level for more than 14 years running market-leading staffing businesses in the education sector.
Following his father being diagnosis of Dementia, Peter realised that he could apply his background and experience to the local provision of high-quality home care services.
“High-quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day, ” Peter explains, “and nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.
“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality CareGivers, investing in their continuous professional development, providing them with a great environment to work in and ensuring we match their personality and skills closely to our clients’ needs.”
Peter is particularly passionate about the areas of Stroke support and Dementia and is a Dementia Champion. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.
Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference in people’s lives every day and it is a privilege to work with such a committed team of CareGivers and our fantastic clients and their families.
“A key member of the Right at Home team is Gina Emmins, my highly experienced Registered Manager. We are both looking forward to helping you, your family and friends with whatever your needs or queries maybe.”
Job Title: Registered Manager
Joined: 2019
I started working in care when I was studying in college at the age of 17.
In 2011, I was given an opportunity to join a local Homecare provider as a Caregiver. While working for them I also made up my hours by working in local residential homes. I quickly made my way up the business being promoted to Senior Caregiver, Weekend Service Provider, Assistant Care Manager and Manual Handling Trainer. Then in 2015, I was promoted to Care Manager.
I worked there until 2018 when sadly I was made redundant. After working at a couple of other domiciliary companies but not quite fitting in, I received a message from Orla at Right at Home who told me about the Registered Manager opportunity here. The vision and mission of Right at Home is everything that I strive for when supporting my team and clients. I joined in May 2019 and I am loving every moment. My role is always changing and it throws many challenges on a daily basis but that’s why I love it so much.
My nan worked in care for many years before she was diagnosed with Alzheimer’s. Nan lived in her own home until she was too unsafe and went into residential care. Even though she needed care herself, she would still try to support other residents in the home because she cared so much for other people. Mum and I still cared for her even when she moved there and up until her death. I wanted to honour her and her memory by continuing to support people to live as independently as possible and to live their life in the way they want to.
I have always been brought up to treat others how I would like to be treated and being in care enables me to do this and to support my team to do this. Making a difference in people’s lives makes me so happy and that is what I live for and provides my motivation every day!
Job Title: Recruitment / Marketing
Joined: 2018
Hello, Hi, I'm Ben!
I am the Recruitment Executive/Social Media guru here at Right at Home, if you're looking to work with us then get in touch with me, I'd love to hear from you!
An interesting fact about me: As a child, I once faked a limp for 2 days, until eventually being taken to hospital by my parents. I then proceeded to walk across the room perfectly normally when asked to by the Doctor - whoops, sorry Ma!!
Job Title: Quality & Compliance Coordinator
Joined: 2021
Hey! I'm Kath.
I have been in care since 2017, I started out as a Caregiver for the elderly then moved to Colchester where I had my first Care job working with people with learning disabilities which I loved, No two days were ever the same.
Since then I have worked hard to expand my knowledge into all different aspects of care including clinical care. I have now moved into Business Administration within Right At Home Colchester! This way I am still involved with the job I love!
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