Right at Home (Colchester & District)

Unit 6 Chancers Farm, Fossetts Lane, Fordham, Colchester CO6 3NY
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10 84 Reviews
  • Right at Home (Colchester & District), Colchester
Right at Home (Colchester & District) provide care and support to people living in their own homes or in a place they choose.

Their team of Caregivers support service users with full-time live-in care, dementia care, and general housekeeping or company on days out and shopping trips.

Staff members complete intensive training before they start work at Right at Home and training continues throughout their career.

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Care Provided by Right at Home (Colchester & District)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gina Emmins (Registered Manager)

Funding & Fees Guide for Right at Home (Colchester & District)

  • Prices

  • From £35.00 per hour

  • Please call us for any further information about our pricing.

Right at Home (Colchester & District) Reviews (84)

Total of 84, showing 41-60
10

Right at Home (Colchester & District) has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Colchester & District) has 84 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Malcolm C (Husband of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer has provided excellent and sympathetic service, exactly as required. She has made very valuable suggestions (e.g. purchasing a commode, storage of incontinence pods, etc.)and is tactful in her approach. We requested that only this particular carer be sent to us. And the management have been
very good in complying with all that we asked for.

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Review from M B (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, caring and comforting.

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Review from Viv O (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with carers who are kind and helpful - look forward to their visits. Very thoughtful and you don't know how we put up with his tales.

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Review from Christine B (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thrilled with our regular and really appreciate being able to request the carer who suits my husband best. It is also very important that carers offer to do things like post letters, return parcels apart from washing and dressing the client.

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Review from Liza M (Client) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the professionalism yet friendly and caring service from Right at Home. All go the extra mile to make my home clean and comfortable, I have animal too, and they are looked after. Very happy client, I am truly, thanks, everyone.

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Review from R F (Son of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Right at Home carers have been very helpful in difficult circumstances. They treated my mum with care and respect. They became her friends and she looked forward to their visits.

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Review from Colin A (Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the care and kindness received from all the staff. I will miss all of them.

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Review from B S (Son of Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have restarted care following 'lockdown'. We are very happy with the safety measure Right at Home have put in place to protect her. This is of great importance to us. The carers are kind and efficient. They often communicate with us regarding any issues that may arise during visits and often take
the initiative, which is a real strength. Sometimes things get overlooked when a new carer starts, but communications with management are good, and issues get sorted out quickly.

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Review from D N (Power of Attorney of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management responded quickly to the needs of the service user, even at short notice.
Caregivers were committed to the job, which could be very demanding.
Caregivers also showed dignity and respect.
I was kept informed of any changes or issues at all times.

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Review from S B (Client) assisted by family/friend published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally good, they look after my needs.
Care varies amongst the carers.
Thank you for your support.

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Review from D G (Husband of Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A satisfactory conscientious service from the carers attending my wife.

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Review from Susan E (Daughter of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has served both my father and mother for the past 2 years. They are professional and friendly, both managers and care staff. Nothing is too much trouble and everything is taken care of. Leaving my parents in their care gives me peace of mind - I know they are in safe hands!

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Review from W H (Client) assisted by family/friend published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care I receive and staff are always polite, respectful and caring towards me. Reliable and trustworthy. Management are organised and thoughtful (sending me a birthday card). I understand times cannot be guaranteed but sometimes my care can be quite late in the mornings when I need
to take medication. Also, recent price increase means I will not be wanting care on bank holidays due to double time.

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Review from John H (Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service at all times.

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Review from K A (Niece of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle was a very independent man looking after himself until he was 98 years old. It started slowly but as time went on and regular carers visited he gradually accepted the much-needed help. Carers were always happy to chat with him and us helping us all to work together to ensure he has well looked
after. He spoke about his main carer until the day he died, quite an impression must have been made. Thank you all.

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Review from A B (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the carers have always greeted me with a cheery greeting. Always have a chat and made my day. I am now in a care home.

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Review from C H (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers competent and friendly and would recommend the organisation that employs them.

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Review from R H (Son of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service provided - my dad has got to know the carer and gets on well with her. We appreciate that she may spot other things that he may need help with and will hopefully feed this back to us.

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Review from Simon N (Son of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of service. Great, friendly and reliable care team.
Out of hours service also top notch.
Excellent. Happy with Right at Home.

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Review from N H (Son of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very pleased with the care he has received. It has greatly helped him, being able to to be as independent as possible and to be able to stay in his bungalow.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Right at Home (Colchester & District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Right at Home (Colchester & District) is calculated as follows: ( (128 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Colchester & District) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Peter

Peter Flannery

Job Title: Owner Operator

Joined: 2016

Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference in people’s lives every day.


Peter is married to Katy and together they have three grown-up children, Ben, Joe and Charlotte. Peter and Katy have lived in the Colchester/Dedham Vale area since 1990.


Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at the board level for more than 14 years running market-leading staffing businesses in the education sector.


Following his father being diagnosis of Dementia, Peter realised that he could apply his background and experience to the local provision of high-quality home care services.


“High-quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day, ” Peter explains, “and nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.


“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality CareGivers, investing in their continuous professional development, providing them with a great environment to work in and ensuring we match their personality and skills closely to our clients’ needs.”


Peter is particularly passionate about the areas of Stroke support and Dementia and is a Dementia Champion. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.


Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference in people’s lives every day and it is a privilege to work with such a committed team of CareGivers and our fantastic clients and their families.


“A key member of the Right at Home team is Gina Emmins, my highly experienced Registered Manager. We are both looking forward to helping you, your family and friends with whatever your needs or queries maybe.”


Gina

Gina Emmins

Job Title: Registered Manager

Joined: 2019

I started working in care when I was studying in college at the age of 17.
In 2011, I was given an opportunity to join a local Homecare provider as a Caregiver. While working for them I also made up my hours by working in local residential homes. I quickly made my way up the business being promoted to Senior Caregiver, Weekend Service Provider, Assistant Care Manager and Manual Handling Trainer. Then in 2015, I was promoted to Care Manager.


I worked there until 2018 when sadly I was made redundant. After working at a couple of other domiciliary companies but not quite fitting in, I received a message from Orla at Right at Home who told me about the Registered Manager opportunity here. The vision and mission of Right at Home is everything that I strive for when supporting my team and clients. I joined in May 2019 and I am loving every moment. My role is always changing and it throws many challenges on a daily basis but that’s why I love it so much.


My nan worked in care for many years before she was diagnosed with Alzheimer’s. Nan lived in her own home until she was too unsafe and went into residential care. Even though she needed care herself, she would still try to support other residents in the home because she cared so much for other people. Mum and I still cared for her even when she moved there and up until her death. I wanted to honour her and her memory by continuing to support people to live as independently as possible and to live their life in the way they want to.


I have always been brought up to treat others how I would like to be treated and being in care enables me to do this and to support my team to do this. Making a difference in people’s lives makes me so happy and that is what I live for and provides my motivation every day!


Ben

Ben

Job Title: Recruitment / Marketing

Joined: 2018

Hello, Hi, I'm Ben!


I am the Recruitment Executive/Social Media guru here at Right at Home, if you're looking to work with us then get in touch with me, I'd love to hear from you!


An interesting fact about me: As a child, I once faked a limp for 2 days, until eventually being taken to hospital by my parents. I then proceeded to walk across the room perfectly normally when asked to by the Doctor - whoops, sorry Ma!!


Kath

Kath Wright

Job Title: Quality & Compliance Coordinator

Joined: 2021

Hey! I'm Kath.


I have been in care since 2017, I started out as a Caregiver for the elderly then moved to Colchester where I had my first Care job working with people with learning disabilities which I loved, No two days were ever the same.


Since then I have worked hard to expand my knowledge into all different aspects of care including clinical care. I have now moved into Business Administration within Right At Home Colchester! This way I am still involved with the job I love!


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