Caremark Chiltern & Three Rivers

5 Greenway Parade, Chesham HP5 2DA
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9.7 45 Reviews
  • Caremark Chiltern & Three Rivers, Chesham
Caremark Three Rivers & Chiltern provides high-quality home care and live-in care to adults throughout Three Rivers, Chiltern, Amersham, Rickmansworth and Chesham.

Fully trained staff provide anything from a few hours care a week to full-time live-in care.

They provide support to adults of any age or children who need some assistance to continue living at home safely and comfortably. This could include older adults, individuals with dementia, physical disabilities, learning disabilities, those requiring support after a stay in hospital or those requiring end-of-life care.

It can provide anything from a few hours home care a week to full-time, live-in care.

Support could include help getting up and dressed, help with personal hygiene, assistance with medication, meal preparation, housework, shopping, assistance getting to appointments (such as to the GP or hospital) and companionship.

A field care supervisor will monitor your care package to ensure the highest standards are maintained, and provide a 24-hour emergency on-call service for customers.

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Care Provided by Caremark Chiltern & Three Rivers

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gabriela Lar (Registered Manager)

Funding & Fees Guide for Caremark Chiltern & Three Rivers

  • Prices

  • Price to be confirmed after a full individual assessment has been completed.

Caremark Chiltern & Three Rivers Reviews (45)

Total of 45, showing 21-40
9.7

Caremark Chiltern & Three Rivers has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Chiltern & Three Rivers has 45 reviews.

Overall Experience

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Review from John G (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from Roy H (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from your company of the very best I can imagine. I cannot fault anything and am very pleased with the pleasant attitude of the staff. Thank you.

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Review from Ivan W (Husband of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Caremark for three years and have not had any problems so we are very happy.

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Review from Dorothy B (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with the help I am getting.

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Review from Betty B (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers are very kind and caring and also most cheerful. When I have any kind of worry about anything, the office staff are very kind and helpful in many ways.

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Review from Sheila W (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from June M (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Caremark, all the staff and carers are brilliant.

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Review from Rachel B (Granddaughter of Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we did was move to Caremark with Nan. Would recommend your services to everyone who needs care as you treat Nan with such dignity and don't think she is old like other companies. You treat her as if she was part of your family.

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Review from Michael W (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care from the start has been very good, the office and care workers are very good and helpful.

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Review from R W (Wife of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using this care provider for one month. So far, we have found the carers to be kind and considerate and helpful.

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Review from Betty W (Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all care given in my home.

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Review from S S (Wife of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with Caremark. The Carers are so polite and caring and have my husbands best interest at heart. The Duty Manager is always responsive when we need help or have any questions.

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Review from Sushma D (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided by Caremark is a welcome relief after two years nightmarish experience of care for mother (who has an age-related dementia) with another care agency. On the initial visit, the field administrator noted in detail the needs of my mother. The next day the team coordinator introduced herself
and one of the carers who will work with mother. The main carer is brilliant. She is very professional, softly spoken and punctual. She has been dealing with mother compassionately and with lots of patience. I have nothing but praise for the company and their carers. They have relieved me of great stress and anxiety of not knowing who was coming and at what time.

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Review from Patricia E (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Can be contacted any time.

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Review from C B (Wife of Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the kind, helpful and caring people who have come in to help my husband and myself. These people have made our lives much easier and enjoyable in every way.

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Review from Shirley S (Client) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

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Review from Peggy D (Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

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Review from Chandiben R (Client) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service! Carers are really enthusiastic and caring and we will really miss them when we move.

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Review from Michael S (Son of Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer not only makes mum happy she makes me very happy. If you are feeling not happy she is a ray of sunshine. She is very thorough in everything she does, we give her 14 out 10, perfect, caring, very lovely lady indeed.

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Review from Geoffrey D (Client) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in highly recommending Caremark. I am very pleased with the service I get. All the carers show that extra degree of care and concern which can be very comforting. They quickly adapted to meet my particular times and needs.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Caremark Chiltern & Three Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Caremark Chiltern & Three Rivers is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Chiltern & Three Rivers is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Nirmal

Nirmal Patel

Job Title: Managing Director

Joined: 2021

Nirmal is an MBA-qualified Management Consultant, with over 25 years experience in Banking and Finance prior to joining Caremark. He oversees Finance, Corporate Governance, and Business Strategy.


Gabriela

Gabriela Lar

Job Title: Care Manager

Joined: 2017

As a Care Manager, Gabby is passionate about delivering high-quality care. Gabby has successfully completed NVQ Level 2 and Level 3 and is currently working towards her NVQ Level 5 in Leadership and Management in Health and Social Care.


Gabby joined Caremark in 2017 as a Care Support Worker and worked her way up to become a Care Quality Leader, Field care supervisor and later a Care Manager in March 2024.


Gabby thrives on providing high-quality service to our customers and feels honoured to be part of a company which shares the same values and passion for care that she has.


Louise

Louise Swift

Job Title: Field Care Supervisor

Joined: 2018

Louise began her career in the care industry as a Care assistant, quickly demonstrating her dedication and skill. Her hard work and commitment led to her promotion to Field Care Supervisor.


In November 2018, Louise joined Caremark, where she continues to excel in her role.


Louise holds NVQ levels 2 and 3 in Health and Social Care, reflecting her extensive knowledge and expertise. Outside of work, she enjoys spending quality time with her family, exploring new places, and going on holidays.


Florin

Florin Simbotin

Job Title: Field Care Supervisor

Joined: 2021

Florin began his career as a Military Police Officer in the Army before transitioning to the care sector in 2017 as a Care Assistant with another company.


In 2021, he joined Caremark as a Care Assistant and was quickly promoted to Care Quality Leader and then to Field Care Supervisor.


Florin enjoys working with both adults and children, and his sense of humour helps him build strong relationships with clients and carers alike.


Melissa

Melissa Hewette

Job Title: Care Coordinator

Joined: 2018

Melissa joined Caremark in late 2018 as a Care Assistant.


She left in 2019 due to personal reasons but always maintained a soft spot for the organisation.


While working with another agency, Melissa successfully completed her NVQ Level 3. In March 2024, she re-joined Caremark as a Care Coordinator.


Melissa enjoys collaborating with both the office team and the care team. Outside of work, she loves socializing and has a passion for horse riding.


Sophie

Sophie Hutton

Job Title: Care Coordinator

Joined: 2024

Sophie, our dedicated care Coordinator brings a wealth of experience and compassion to our team.


Starting her career as a child care practitioner, Sophie developed a strong foundation in understanding the unique needs of children and families.


With a keen eye for detail and a heart for service, Sophie has seamlessly transitioned into the role of Care Coordinator, where she continues to make a significant impact.


Sophie works tirelessly to ensure that every individual receives personalised attention and care to meet their specific needs.


Indi

Indi Panagoda

Job Title: HR & Marketing Assistant

Joined: 2019

Indi, our Hr & Marketing Assistant, whose journey in the care industry began in 2011. Starting as a Care Assistant with another company.


Indi joined Caremark in 2019 bringing her expertise and passion for caregiving to our team. Her hard work and commitment led to her progression into office roles and to becoming an HR & Marketing Assistant at Caremark.


Indi plays a crucial role in recruiting and supporting staff, ensuring the highest standards of care. With a comprehensive understanding of both frontline care and the inner workings of the office, Indi brings a unique and valuable perspective to her current role.


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