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Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.
Review from J V (Client) assisted by family/friend published on 18 March 2025
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Value for Money
Review from M P (Client) published on 18 March 2025
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Review from R Y (Husband of Client) published on 18 March 2025
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Review from S R (Daughter of Client) published on 14 March 2025
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Review from N R (Client) published on 13 March 2025
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Review from T W (Client) published on 13 March 2025
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Review from S S (Brother of Client) published on 10 March 2025
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Review from P P (Daughter of Client) published on 6 March 2025
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Review from D M (Client) published on 6 March 2025
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Review from S T (Daughter of Client) published on 27 February 2025
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Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry
Thank you for reviewing our service. We hope we can continue to care for all those who wish to use our services in the way you feel. Please don't hesitate to contact the care team for any requests.
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Review from P O (Client) published on 27 February 2025
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Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry
Firstly thank you for the time you have taken to right the review, this has also brighten our day. We will always work professionally to give the best care you deserve.
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Review from Baron S (Client) published on 24 February 2025
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Reply from Pete Beresford, Registered Manager at Esteemed Life Care Coventry
Thank you for your review. We are focused on providing the best service possible at all times and note your comments of excellence which we will pass on to the carers concerned.
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Review from P E (Wife of Client) published on 12 February 2025
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Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry
Thank you for your warm and kind words. It means a lot to ELC when we share your comments with the carers. If there is anything more we can do, please don't hesitate to inform the office or the carers who come.
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Review from John N (Son of Client) published on 23 January 2025
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Reply from Pete Beresford, Registered Manager at Esteemed Life Care Coventry
Many thanks for your review, we are please to see your are happy with our standard of service.
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Review from Terence F (Son of Client) published on 16 December 2024
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Review from C G (Client) assisted by family/friend published on 13 December 2024
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Review from Ryan T (Grandson of Client) published on 13 December 2024
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Review from D D (Client) published on 13 December 2024
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Review from Jane C (Daughter of Client) published on 12 December 2024
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Review from Robert E (Husband of Client) published on 12 December 2024
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The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2020
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