Review from Gina A (Daughter of Client) published on 7 June 2017
Submitted via Website • Report

Overall Experience

I needed 24-hour care at home for one week for my aged mother as she did not want respite care whilst I was on holiday. I found the agency online, communication and meetings were good with the manager and a care package was put in place. Carers were introduced to my mother prior to placement. My mother

felt that she was "well looked after" throughout the week and enjoyed being taken out of the house on small visits to shops, lunch, friends, lunch club and meetings so that she felt in touch with friends and her normal activities were not interrupted. The care gave me 'peace of mind' to enjoy my holiday and a well-earned break. I would certainly (if required) use this service again and have no hesitation in recommending to others.

Reply from Amra Medic, Support Worker at Esteemed Life Care Coventry

Hello Gina
Thank you for your kind review Gina. It was a pleasure spending time with your mother and ensuring that she maintained her weekly routine. I really enjoyed spending time with her and especially looking through photos and DVD's of family celebrations, mum really enjoyed talking about them with fondness. Thank you for trusting Clarriots Care Coventry with your mothers care.

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Review from Teresa (Daughter of Client) published on 1 June 2017
Submitted via Website • Report

Overall Experience

I approached Clarriots Care as we needed emergency overnight care for our mother, I was extremely satisfied with their service provided. The carer arrived on time and was extremely polite and respectful to our mother.

Further care was needed at a later date and this was also provided with no fuss.

Reply from Eva Hamolova, Carer at Esteemed Life Care Coventry

Thank you for your kind review Teresa, It has been a pleasure to be entrusted to support your mother.

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Review from Gary H (Son of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience

After struggling with illness and being unable to care for herself in the short term, and work commitments not allowing me to spend more time with mother, I opted to employ the services of Clarriots Care to assist. Clarriots assessed mothers needs in her own home and environment before agreeing on a

plan that was geared around her needs. They provided care services with a dedicated member of staff who was a constant and familiar face, who was courteous, punctual and treated Mom with dignity and also encouraged her to help herself. This was paramount in the speedy rehabilitation. Clarriots have been nothing short of wonderful, the staff and management have been excellent in every way. Should I ever have the need to call on care services again Clarriots would be the only call to make.

Reply from Angela Bennett, Registered Manager at Esteemed Life Care Coventry

Thank you for your kind review. I am pleased that you were satisfied with the service provided to your mother and she is now back to full health. It was a pleasure to be of service and thank you for allowing us to care for your mother.

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Review from Caroline T (Niece of Client) published on 20 April 2017
Submitted via Website • Report

Overall Experience

Having worked with care agencies in my professional life, I am now in the position of needing to have care for my elderly aunt. I am impressed by the person-centred approach of Clarriots Care and the holistic way they deliver the care required. My aunt was very unsure about having carers but is now

very comfortable and happy with her carer. The care delivered is to a very high standard and the flexible approach of the agency is most welcoming. I recently needed extra care at short notice and this was undertaken smoothly and fitted in well with my needs. I highly recommend this agency.

Reply from Angela Bennett, Manager at Esteemed Life Care Coventry

Hello Caroline, thank you for your kind review. We pride ourselves on providing services that are person-centred and I am pleased that you feel that your aunt's service has a holistic approach and is flexible. I would like to thank you and your family for entrusting us with providing services for your aunt.

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Review from Marion R (Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience

My carer was with me for eight weeks and was a delight to have around - she took me shopping regularly and helped me with all the cleaning etc. I cannot speak too highly of her.

Reply from Amra Medic, Support Worker at Esteemed Life Care Coventry

Marion I would like to thank you for your kind review and to say that it has been a pleasure spending time with you. Amra - Support Worker

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Review from Caroline H (Daughter of Client) published on 19 April 2017
Submitted via Website • Report

Overall Experience

Things were getting difficult with mum with her short term memory and lack of ability to care for herself was failing. I was unable to manage my full time job and care for her every need. Clarriots Care were my blessing they took the pressure away from me and made mums final days joyful for us all as

mum was so well cared for that she no longer felt like a burden to us. I will be forever grateful to Clarriots Care for the kind carer that was with my mum from day one so she felt so comfortable and relaxed in her own environment. The Manager was so attentive and kept in touch and made everyone of us feel part of my mums days, she was a remarkable lady, she was so professional but also caring beyond her call of duty.

Reply from Angela Bennett, Registered Manager at Esteemed Life Care Coventry

Dear Caroiline , I am so glad that your expirience with Clarriots Care Coventry was a positive one and is has been a pleasure that we as a team have been able to support your mother and you as a family and would like to take the opportunity to thank you for allowing us to care for your mother .

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Review from M A (Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience

We were very happy with the service we received from the carer.

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Review from Chris K (Son of Client) published on 24 March 2017
Submitted via Website • Report

Overall Experience

We selected this Care Agency in 2016 after our Mum had been hospitalised following a fall. She was also suffering from early stages of vascular dementia but wanted to stay in her own home. The Agency took great trouble to professionally assess Mum's needs and provided carers who developed a consistent

and empathetic relationship with Mum which helped to build her confidence in the support that she needed and which was well delivered. Sadly we lost Mum in January 2017 but the carers always went "the extra mile" to ensure that Mum got as much support as possible, and although she was a proud lady who liked to maintain her independence we know that she did appreciate the service that she received. If you are looking for an Agency that offers personalised care that you can really rely on, look no further!

Reply from Amy, Carer at Esteemed Life Care Coventry

Chris, it was a pleasure and enjoyment to be there for your mum. I still remember and share great thoughts with the team of how proud she was and what she had achieved in her life. Thank you for entrusting Clarriots Care to be there for your mum. I can still remember when your mum asked me to join her to build the Christmas tree and the amount of enjoyment and fun we both had. I am happy I was able to be part of some of your mum's life.
Thank you.

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Review from Jayne A (Daughter of Client) published on 14 March 2017
Submitted via Website • Report

Overall Experience

I have been very impressed with the two carers for my father. They were lovely to him and he was very happy with them. They did a very professional job, nothing was too much trouble and they looked for any work that might need doing without having to ask. The girls were only with him for a short time

but I had peace of mind. Overall a very professional, caring service. Highly recommended. A tad expensive but you get what you pay for.

Reply from Angela Bennett, Manager at Esteemed Life Care Coventry

Thank you for your lovely comments. It has been a pleasure caring for dad and sharing jokes and memories. Thank you for being able to rely on and trust us with dad's well-being. He was great company and always made me laugh. I am glad my efforts are appreciated, thank you once again.

Amra (Carer)

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Review from Richard B (Son of Client) published on 2 March 2017
Submitted via Website • Report

Overall Experience

This agency and its staff provide a good service to my mother and have done so for the last 5 months.
Although there is more cost involved in having a minimum one-hour length of visit, which the agency is committed to, this works well and ensures that nothing is rushed.
Staff are all pleasant and

competent.

Reply from Petra Beshiri, Clarriots Care Support Worker at Esteemed Life Care Coventry

Dear Richard - Thank you for your kind comment and I speak on behalf of the whole team that we will continually strive in ensuring that your mother receives the highest standard of support. Thank you for allowing Clarriots Care Coventry to deliver services for your mother.

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Review from Stephanie R (Daughter of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience

We as a family are happy with how things are going with the care of my father. He seems happy with how things are going. They are always on time and if there are any problems, the carer will phone me. I would tell other people about Clarriots Care (Coventry) in fact, I have! They are a good company.

Reply from Christina, Support Worker at Esteemed Life Care Coventry

Hi Steph,
It's a pleasure to work with your father, all of us look forward to seeing him each week and we all say how happy he is when he sees us at the door. He is a cheerful gentleman and we're glad that you as his family have chosen to entrust his care with us!

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Review from Nigel R (Son of Client) published on 18 January 2017
Submitted via Website • Report

Overall Experience

The carer and the local manager could not have been more helpful nor more flexible in supporting my parents over the last couple of months. They have been reliable and nothing has been too big a problem. My parents have spoken very highly of them. I have no hesitation in recommending them.

Reply from Angela Bennett, Registered Manager at Esteemed Life Care Coventry

Thank you, Nigel, for your kind words it has been a pleasure for Clarriots Care Coventry to support your parents.

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Review from Michael C (Client) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

On leaving the hospital and living alone I needed care but didn't know where to go. I'd had poor service previously with social services so they were out. I called Clarriots and was impressed by their caring and prompt attitude e.g. they could start within 48 hours. Whereas other companies were quoting

7-10 days. The supervisor came with the carer on the first night and helped to show her where everything was. Afterwards, the carer was always on time and there were only 2 carers so they both knew the house layout and could easily prepare a nice meal. The fact that Clarriots is not a massive company certainly helps to create a personal situation, whereby the managers know clients individually. Excellent company.

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Review from Stephen (Friend of Client) published on 8 November 2016
Submitted via Website • Report

Overall Experience

I would like to express my sincere gratitude, thanks and appreciation for the attention of care given by your company to my friend before he sadly passed away. I wish to draw attention to one special carer. She went beyond her duties to ensure the level of care and comfort given to him was without compromise

even in the last few hours of his life, it was this carer that noticed his deterioration and made the necessary arrangements to have him assessed. I would definitely recommend your company to anybody looking for care for their loved ones.

Reply from Rafiq, Director at Esteemed Life Care Coventry

Thank you for your compassionate response. It was an honour and pleasure for Clarriots Care to have been part of your friend's life and we are sad to see him go. Clarriots Care thoughts and prayers are with you and his family.

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Review from Julie J (Daughter of Client) published on 30 September 2016
Submitted via Website • Report

Overall Experience

Initially, I involved Clarriots Care to visit my mother twice a week to do the tasks I would normally do (organising meals, emptying bins, having a chat, making a cup of tea etc) so it would free me from having to attend her every day. This was performed, by the same person, very well and it was nice

for my mother to see a familiar friendly face, particularly as too many new faces confuse her. As this was going well, I asked to up the visits to 3X a day, temporarily, so I could go away on holiday for a week and to know that my mother was being checked on regularly. To my relief, this went very well, with no hitches, and, again, the same person came in to see her on every occasion. It's a lovely feeling to realise that you can leave your aged relative and know they will be cared for when you involve such a reliable service. I'm looking forward to doing it again!

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Review from Maureen M (Daughter of Client) published on 16 August 2016
Submitted via Website • Report

Overall Experience

It has been nothing short, of a life changing experience having Clarriots Care as our new care provider, I have experienced problems with other providers so having your team come into our life is an amazing experience.

The manager understood the importance of pairing the right carer for my Mother,

and what a fantastic lady carer we have, Mothers carer is amazing, I say carer its like having a family member coming into our home, our gratitude can not be expressed enough, it can seem like an invasion having carers coming into your home (well that's what it was like with the previous provider) but Mother so looks forward to seeing her carer every day (yes every day the same carer which is so important for familiarity) If a new carer is assigned Clarriots discuss and introduce to you beforehand (this was a big problem with the previous provider no consistency no discussion)

We feel we are so lucky to have found Clarriots, Yes we are paying for this service.

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Review from Neil G (Son of Client) published on 9 August 2016
Submitted via Website • Report

Overall Experience

The service that Clarriots Coventry put in place for my mother, was done in a very sympathetic and professional manner, and the team put in place the arrangements very quickly, to meet our pressing requirements.

Clarriots resolved a slight concern over the contractual commitment, putting my mind

at ease that they have my mother's best interests at heart.

The carer who visits my mother daily is very reliable, trustworthy and has become a good companion for my mother. She administers medication, ensures that she has eaten properly, takes my mother to the shops and helps her around the house.

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Review from John G (Son of Client) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience

Friendly, reliable service. The care my mother is receiving is impeccable. The carers not only listen to my mothers requirements, they actually encourage her to improve her quality of life, in the short time we have been with our agency, we as a family are finally able to relax safe in the knowledge

our mum's in safe hands. Previous agencies that we have used have failed miserably in their efforts to care for our loved one. Our mum has not only got a superb care package in operation now she has found a new friend and I for one will be promoting Clarriots Care to anyone who needs proper and professional care for people in need!

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Review from Jade R (Granddaughter of Client) published on 31 May 2016
Submitted via Website • Report

Overall Experience

Clarriots have been amazing from start to finish since my Gran has been with them.

In a short space of time, I am finally comfortable knowing she is being looked after and has the company she craved.

Amazing people!!!!

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Review from Kate M (Granddaughter of Client) published on 27 May 2016
Submitted via Website • Report

Overall Experience

After a lot of stress and family upset trying to find my grandmother the perfect care, we can finally say we have found it.
The respect and duty of care my grandmother receives from the Clarriots care is excellent.
My grandmother has some very high demands of care and all are met with this care company.

I would highly recommend this company to anyone looking for family member support, your mind is always put at ease and everything is clearly documented so you are always aware of all care that has been given to your family member.
I would like to say a great thanks to all whom have taken care of my grandmother.

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Esteemed Life Care Coventry

Care Provided by Esteemed Life Care Coventry

Good to Know

Funding & Fees Guide for Esteemed Life Care Coventry