Esteemed Life Care Coventry

30A Binley Road, Coventry CV3 1JA
Submit a Review
Top 20 award
10 201 Reviews
  • Esteemed Life Care Coventry, Coventry
Esteemed Life Care a truly personalised home grown experienced care provider with over 30 years of experience tackling and delivering exceptional quality care for the people of Coventry and the surrounding towns and villages.

Numerous care services are provided, with specialisms in domiciliary, dementia care for the elderly – and other vulnerable individuals who require assistance.

Esteemed Life Care prides itself in providing a range of best possible care, from providing Live in Care support 24 hours a day. Support bringing you home from hospital, hospice and help covering all aspects of day-to-day housework, companionship, and also commercial and domestic cleaning, ranging from short one-hour visits to round-the-clock support.

Esteemed Life Care are a recognised Top 20 Homecare provider, second year running, voted by its clients within the West Midlands for health and social care.

They are committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day try their utmost best to make a real difference to hundreds of people throughout the region who choose to readily trust them.

Esteemed Life Care offers:

•       Free care assessment within 24 hours of an inquiry

•       The Care Match system is designed to find the client's perfect care companion

•       An outstanding 99 per cent care visit attendance rating

•       All Esteemed Care staff are fully-trained, highly-qualified expert care companions

•       Diverse range of services to cater for clients every need

•       Clients receive a truly personalised care plan that they create, with help from their care companions.

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

Show Esteemed Life Care Coventry on the Map

Care Provided by Esteemed Life Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Beresford (Registered Manager)

Funding & Fees Guide for Esteemed Life Care Coventry

  • Prices

  • Our Private care fees start from £27.00 an hour
    Our Live In care Rates start from £1,500 a week
    Our Wake In Night daily rate starts from £210.00 a night

  • Call to book a free no-obligation care assessment

Esteemed Life Care Coventry Reviews (201)

Total of 201, showing 81-100
10

Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.

Overall Experience

  • 183
  • 17
  • 1
  • 0
  • 0

Date Published

201
24
53
74
127

Review from P L (Wife of Client) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all carers really considerate and helpful. He was a joy to have in our home and would recommend him to anyone wishing to use your service.

Reply from Piyush Piyush, Care Coordinator at Esteemed Life Care Coventry

Thank you for leaving us a review, we really appreciate your warm comments and hope all our clients feel the same way as we continue to work hard in these difficult times.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than pleased with the service he has given me. Nothing was too much trouble. He was always happy. I have been very happy with him, he was always very obliging to me.

Reply from Piyush, Care Coordinator at Esteemed Life Care Coventry

Dear Joan, thank you for your lovely kind review. We know your regular carer loves to visit you each day. If there is anything more you would like us to do, please let us know. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff were on time on most of the days. All of the staff were polite and professional and treated the patient with dignity. Overall I was happy with the service and most of the staff.

Reply from Piyush Piyush, Care Coordinator at Esteemed Life Care Coventry

Hi,
Thank you for your kind review, we ensure we try to keep our carers trained to provide the right care for each of our clients. We enjoy seeing your loved one and look forward to caring as long as we can.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia C (Client) assisted by family/friend published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timing of visits often running late. Standard of care/concern good.

Reply from Gemma, Registered Manager at Esteemed Life Care Coventry

Thank you for your feedback, we will continue to work hard to perfect times for your care calls. I am sorry at times we have run late and we don't envisage to always run late but at times unprecedented circumstances such as road traffic, previous clients needing further emergency support etc.
We are working on having stand-by carers to stand in on emergencies for when we can't send carers on time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F Z (Son of Client) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

3 members of staff in particular made my mum's care extremely comfortable and they provided outstanding care. I greatly appreciate this and I would highly recommend their support. Thank you. I will be forever grateful.

Reply from Piyush, Care Coordinator at Esteemed Life Care Coventry

Thank you for taking the time to share your review with us. We extremely love seeing your loved one. If there is anything else we can do, please do let us know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Client) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are usually good. I am happy with them.

Reply from Piyush, Care Coordinator at Esteemed Life Care Coventry

Thank you for taking the time to review Esteemed Life Care. We hope if there is anything else you would like us to do, please don't hesitate to inform me.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David T (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for better care and support. All of Esteemed staff were wonderfully easy to deal with and very considerate of our needs and situation. The carers themselves were excellent, provided real friendship to my father over the last few months of his life. I would not hesitate to recommend
Esteemed.

Reply from Tiffany Jones, Care Coordinator at Esteemed Life Care Coventry

Your father will be truly missed. The Live-In carers thoroughly enjoyed his sense of humour and enjoyed being around supporting him for his days in his lovely home.
Thank you for choosing Esteemed Life Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda G (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Esteemed Life Care to provide live-in care for my father since October 2021. We have been delighted with the service provided, everyone from the carers, to the rota team and the accounts department have been excellent to deal with. We have been kept well informed at
all times. The standard of the carers has been extremely high. They are well trained and very kind.

Reply from Tiffany Jones, Care Coordinator at Esteemed Life Care Coventry

We were privileged to be able to provide care for such a lovely man!
Thank you for your kind words and compliments! We will make sure these are passed on to our amazing carers!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rick T (Son of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. Helpful, do anything I ask them to do and most important very friendly towards my Dad and very chatty with him.

Reply from Gemma Taylor, Care Coordinator at Esteemed Life Care Coventry

Hi,
Thank you for your review, we really appreciate your feedback to allow us to do more for your loved one.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane M (Wife of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, kind and caring to him and look after his needs.

Reply from Gemma Taylor, Care Coordinator at Esteemed Life Care Coventry

Thank you for your lovely review.
The carers thoroughly enjoy seeing your loved one. Thank you for allowing Esteemed Life Care Coventry to care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Relative of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend this care provider and their excellent staff. I have experienced only competent, pleasant carers throughout, who somehow manage to remain cheerful when tackling sometimes the most unpleasant of tasks. They are to be congratulated on their patience.

Reply from Gemma Taylor, Care Coordinator at Esteemed Life Care Coventry

Thank you for your lovely review. We are so grateful we are looking after your loved one. All the carers thoroughly enjoy the humour and his companionship.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret S (Wife of Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have two particular carers to care for my husband. They take all the worry off my shoulders. I am on oxygen 24/7 myself, and they are brilliant. There are things I can't do myself; they take the guilt away. I am privileged.

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

Thank you for reviewing EST. I know the two carers who have been the only carers to see your loved one have enjoyed and loved working with you to settle your loved one's package of care.
Thank you


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Daughter of Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two particular carers have been main caregivers for my father (who was very reluctant) and have been excellent in making him feel comfortable.

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

Dear Ann, thank you for sharing your review of how Esteemed Life Care has worked to make your loved one enjoy receiving care.
Thank you.
Esteemed Life Care Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard J (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Esteemed Life Care (ELC) have been providing live-in care and support to my parents for five months. April 2021 is still fairly early in our relationship and represents the point where a steady-state has been achieved after a complex settling-in period. We are very pleased how ELC have worked with the
family to provide regular support for both of my parents; including live-in, night-time and visiting carers. All of the care staff really want to look after their clients which is great. My parents benefit from continuing to live in their own home, having round-the-clock care and being able to see family visitors. At times we would have welcomed a little more upfront communication from ELC's office support team, but are aware of how they have had to build their care team to cover this complex situation. Overall we have reached a very good situation and look forward to this continuing. Thank you to ELC!

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

Firstly thank you for allowing EST to take on this complex package for your loved ones. It has been a package of care which we have loved to adapt and change until both clients are receiving the best possible care. With the challenges we have faced due to Covid 19, we will always look to improve our communication and hope your loved ones will continue to receive the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A L (Client) assisted by family/friend published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a selection of carers, female and male and I have found them all extremely efficient, friendly and reliable.

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

Hi Austin, thank you for taking the time to review Esteemed Life Care Coventry. The carers certainly enjoy coming in to see you. We hope we can continue to care for you the way you would like.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter-in-law of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very helpful, polite, courteous and very understanding to my mother-in-law's needs. Covid-19 has been difficult but all the carers have been first-rate, extremely diligent, hard-working and cheerful. Everything has been very professional and I am very impressed with the service
provided.

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

It certainly is very difficult times. I am glad Esteemed Life Care Coventry carers and management have been supportive of your mother-in-law's care needs.
If you need anything further, don't hesitate to contact Esteemed Life Care Coventry.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Niki H (Niece of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is only our third day of care provided by Esteemed Life Care but already I feel they are the right company for my Aunt's care. Communication with the office setting up the contract has been first class with polite, friendly staff who respond quickly to any queries. It's been wonderful to have the
same lovely carer each day so far who is building up a trusting relationship with my Aunt. I would definitely recommend Esteemed Life Care.

Reply from Rafiq Chati, Business Manager at Esteemed Life Care Coventry

It's wonderful to care for your aunty. I know from speaking with the carer she is thoroughly enjoying being with your Aunty and supporting her with her own independence. It's a pleasure to work with you closely and anything more I can do, please let me know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Juliet C (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are wonderful, most compassionate and very dedicated. They take their job very seriously and are totally professional. They are always punctual and seem to be genuinely fond of my mother and care about her.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Thank you for considering EST. It is a pleasure to work with you to provide the best care for your mother. The carers love caring for her overnight to give her peace and mind.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith P (Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Hey Keith,


I hope you are well, thank you so much for enjoying the care we deliver.
Take Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomas D (Son of Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very good and kind to my dad. They appreciate his condition and take time to be with him.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Hi Thomas,
Thank you for your review in regards to your loved one.
It's great to see your father and the carers thoroughly enjoy seeing him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Esteemed Life Care Coventry to verify any information. View our terms and conditions. Esteemed Life Care Coventry has a Platinum Service – more info.