Esteemed Life Care Coventry

30A Binley Road, Coventry CV3 1JA
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Top 20 award
10 201 Reviews
  • Esteemed Life Care Coventry, Coventry
Esteemed Life Care a truly personalised home grown experienced care provider with over 30 years of experience tackling and delivering exceptional quality care for the people of Coventry and the surrounding towns and villages.

Numerous care services are provided, with specialisms in domiciliary, dementia care for the elderly – and other vulnerable individuals who require assistance.

Esteemed Life Care prides itself in providing a range of best possible care, from providing Live in Care support 24 hours a day. Support bringing you home from hospital, hospice and help covering all aspects of day-to-day housework, companionship, and also commercial and domestic cleaning, ranging from short one-hour visits to round-the-clock support.

Esteemed Life Care are a recognised Top 20 Homecare provider, second year running, voted by its clients within the West Midlands for health and social care.

They are committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day try their utmost best to make a real difference to hundreds of people throughout the region who choose to readily trust them.

Esteemed Life Care offers:

•       Free care assessment within 24 hours of an inquiry

•       The Care Match system is designed to find the client's perfect care companion

•       An outstanding 99 per cent care visit attendance rating

•       All Esteemed Care staff are fully-trained, highly-qualified expert care companions

•       Diverse range of services to cater for clients every need

•       Clients receive a truly personalised care plan that they create, with help from their care companions.

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

Show Esteemed Life Care Coventry on the Map

Care Provided by Esteemed Life Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Beresford (Registered Manager)

Funding & Fees Guide for Esteemed Life Care Coventry

  • Prices

  • Our Private care fees start from £27.00 an hour
    Our Live In care Rates start from £1,500 a week
    Our Wake In Night daily rate starts from £210.00 a night

  • Call to book a free no-obligation care assessment

Esteemed Life Care Coventry Reviews (201)

Total of 201, showing 101-120
10

Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.

Overall Experience

  • 183
  • 17
  • 1
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Date Published

201
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Review from David W (Son of Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are pleasant and very friendly towards my mother. They are very professional and always very helpful as well.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Hi David, It was great to meet you at the Review and see how mum has developed in support and what more we can do. Thank you for your kind review. Our care delivery is at the heart of making sure your mum is happy, on all our visits.
Thank you.


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Review from Michelle M (Daughter of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care are professional and contactable at all times. Their standards are high and if we have any issues they are dealt with promptly. The personal assistants are enthusiastic and friendly. My dad is encouraged to make his own choices and live independently but with support.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Thank you for your review and kind words in how you feel Esteemed Life Care provides a bespoke care service to your father. We will continue to provide a high quality of care which you have entrusted us to do so.


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Review from Ken H (Son of Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have previously requested a rota so my mother knows who is attending. This was agreed upon but did not materialise. I have asked for the attendance times to remain constant so my mother does not panic when someone is not there. I was assured I would be called back by the end of the day. This did not
happen. The original times have been changed, causing distress on occasion and duplication when my brother or I are present, we are present daily to cook dinner for 1pm.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Thank you for your feedback. We apologise at the request time we were not able to send over your Mother's rota. Due to the pandemic pressures has caused delays in requests from clients and families. We have now solved this with our online app which informs you of who is coming. A call will be made shortly to invite you. In regards to call times, I can see odd days we were not able to be consistent. I am sorry about this but again with pandemic pressures has not allowed us to be consistent, however, I can see the majority of the other calls have always been consistent. We will always strive to provide the same carer at the same time.


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Review from Colin M (Son of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with the carers who are attending her three times a day. Everyone is very kind and willing. Mother has been receiving care from this provider since 14 July and there has only been one instance, when the call had to be early, that has not been in accordance with the arrangements
made.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Thank you for providing a review for your mother. At Esteemed Life Care we always work hard to make sure all our clients receive their call times on time every time.


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Review from Adam M (Son of Client) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Very professional, understanding, caring and competent. We are very happy with the service and care my dad is receiving. It has taken a lot of the day to day pressures off our family and given our dad back some of his independence.

Reply from Sally Copson, Care Coordinator at Esteemed Life Care Coventry

Hi Adam, thank you for taking the time to share your views on how Esteemed Life Care are providing care for your father. I know the two main PAs are enjoying taking out your father to access the community allowing him to live a fulfilling life. Thank you.


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Review from Nadia Z (Mother of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my son started with Esteemed Life Care he's been happy and satisfied with the care he has been receiving, and hasn’t complained about the service. He also seems more satisfied (in comparison with the previous care company) because the carers are skilled and they know how best to handle a
disabled person and providing the person with the required assistance. I am happy with Esteemed Life Care and would highly recommend the care company.

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Review from Amine B (Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care Coventry has provided me with a service level that is marvellous and on point. One can feel that the staff that this company sends out is trained adequately and they know what one needs without telling the carer. The carers can help with whatever personal needs/chores I require, and
even if one carer doesn't feel comfortable to do a task, she/he will definitely notify one of the other more skilled carers to perform the task on the next shift. All carers are kind and sweet, they treat me nicely and we get along with one another. One thing to point out is that the carers are mostly on time, and if they are running late the carer or the office, will let me know. The manager is also involved in the care, just to check if everything is going well and general stuff and it's easy to get along with him too. Overall this company provides a service that is excellent and can be relied on.

Reply from Sally Copson, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Esteemed Life Care. It is really important to us that we access training and feel confident in our role and there is always something new to learn.


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Review from Mouloud (Father of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare is the caregiver for my son studying at Warwick University. They are excellent on the way they communicate and on the ground they are very professional. From our side, we rely on them to help our son and they do it excellently. We are really happy with the support they give our son in helping
him with his food, well being washing his clothes and cleaning his room. We are really happy and we recommend them to anyone looking for an excellent service.

Reply from Hattie Pennant, Support Worker at Esteemed Life Care Coventry

It is a pleasure to spend time with your son and I have been able to build a relationship that ensures your son has access to support in all areas he wishes. Thank you for taking the time to write a lovely review.


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Review from Neil D (Son of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life cared for my dad when his condition deteriorated as a result of a stroke.
Dad built up a nice relationship with his carers who treated him with kindness and compassion.
They also spoke to the district nurses quickly if they had any concerns about dad's health.
As a company they are
very understanding and nothing is too much trouble.
I would not hesitate to recommend them.
Keep up the good work.

Reply from Vicki Rand / Sally Copson, Support Workers at Esteemed Life Care Coventry

Thank you for your kind words and taking the time to review us as carers and Esteemed Life care. We pride ourselves on delivering the best possible care for the individuals we support, thank you for allowing us to take care of your father, it has been a pleasure.


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Review from Jacqui J (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care, the carers are all so nice and really look after Mum well. They are very reliable and spend the whole hour with Mum, they have a chat and a cup of tea with her. The company is very supportive to me and Mum, they keep an eye on her health and they speak to me regularly.

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Review from David S (Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care.

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Review from Sandy P (Daughter-in-law of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the Esteemed carers very reliable and good.
Only used them for a short time, but I was very happy with the care and communication from the company.

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Review from Deena (Daughter of Client) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Care provided care for my father in October 2019. We were very pleased with the carer who supported my father, who has dementia and mobility issues. We were very grateful to Esteemed Care who stepped in to provide immediate care as my dad suddenly became very unwell and needed urgent care and
support. They also contacted the District Nurses on our behalf to provide extended support. The carer was professional, caring and supportive in her approach. They were also very flexible in suspending his care whilst he was hospitalised for a period of time. They have been very professional, supportive and caring and as a family, we would recommend them.

Reply from Angela Bennett at Esteemed Life Care Coventry

Thank you, Deena, for taking the time to review Esteemed Life Care. The need for a care service may not always be a planned event and we are happy that we were able to assist you with your father's care.


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Review from S C (Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring.

Reply from Olivia at Esteemed Life Care Coventry

Thank you for writing about us. It's great to see how you're happier and upbeat each time we take you out.


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Review from Gillian W (Client) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant.

Reply from Vicki Rand at Esteemed Life Care Coventry

Thank you for taking the time to review Esteemed Life Care. We are delighted that you are happy with the service you receive from us. Thank you, Vicki and Tracey,


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Review from Emma H (Daughter of Client) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care my dad has received from Esteemed Life Care. The ladies are very good at following his care plan and take on any other requests we may have.

Reply from Sylvie Honnore at Esteemed Life Care Coventry

Thank you Emma for taking the time to review Esteemed Life Care, it is a great pleasure to be supporting your father and I look forward to our laughs each day.


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Review from Steve W (Son of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What does one look for from a care provider? Three things. First, good quality, reliable care - doing what you say you are going to do and delivering good care is the most important thing. Second, flexibility. When problems arise (such as other people unable to help and a short-term request for extra
support) we look for the care provider to move quickly and be responsive. And third, ease of doing business. Clients are happy to pay a fair price but the billing and other admin needs to be accurate and friendly. Well, I have to say that Esteemed Life does well on all three of these things.

Reply from Sally Copson at Esteemed Life Care Coventry

Thank you for your review. We always aim and it is always our pleasure to provide care and additional care to your mum to help support you and your family to be reassured your mum is in safe hands.


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Review from W A (Client) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care being provided is first-rate, I cannot fault it.

Reply from Christina Ward at Esteemed Life Care Coventry

Thank you for taking the time to review the service that I deliver for you, it is a pleasure visiting you each day, great conversation and great fun. Thank you.


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Review from Eva H (Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, I’ve been using Esteemed Life Care, I've had no issues at all and everybody’s been really helpful all round.
There is a definite willingness there and an eagerness to add new skills sets, I couldn’t be happier.

Reply from Sally Copson at Esteemed Life Care Coventry

Thank you for your review Eva. It is our great pleasure to be of assistance. Welcome to the Esteemed Life Care family.


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Review from Kate P (Daughter-in-law of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first call to Esteemed Life Care was answered promptly, I immediately felt that my phone call mattered and I was able to speak to the manager that same day. The empathy and understanding I received confirmed my initial positive feelings.
An introductory visit was arranged within days, to suit myself
and my mother-in-law and despite my mother-in-law initially feeling anxious about accepting help, she soon relaxed during the warm, caring chat we experienced.
The focus on the individual rather than the 'task' is exemplary.
The manager ensured my mother-in-law was introduced to all of the staff who would be visiting (with herself present to provide a familiar face).
After more than a month, we are incredibly grateful for the marvellous service Esteemed Life Care provide. We, as a family, feel totally reassured our Mum is in safe hands and our Mum is clearly calmer, brighter and more relaxed. They really have improved the quality of our Mum's life.

Reply from Charley Bowden at Esteemed Life Care Coventry

Hi, Kate thank you for taking the time to review Esteemed Life Care, I am pleased that our support is seen as person-centered and we value this as a company. Thank you for your kind words.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Esteemed Life Care Coventry to verify any information. View our terms and conditions. Esteemed Life Care Coventry has a Platinum Service – more info.