Esteemed Life Care Coventry

30A Binley Road, Coventry CV3 1JA
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Top 20 award
10 201 Reviews
  • Esteemed Life Care Coventry, Coventry
Esteemed Life Care a truly personalised home grown experienced care provider with over 30 years of experience tackling and delivering exceptional quality care for the people of Coventry and the surrounding towns and villages.

Numerous care services are provided, with specialisms in domiciliary, dementia care for the elderly – and other vulnerable individuals who require assistance.

Esteemed Life Care prides itself in providing a range of best possible care, from providing Live in Care support 24 hours a day. Support bringing you home from hospital, hospice and help covering all aspects of day-to-day housework, companionship, and also commercial and domestic cleaning, ranging from short one-hour visits to round-the-clock support.

Esteemed Life Care are a recognised Top 20 Homecare provider, second year running, voted by its clients within the West Midlands for health and social care.

They are committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day try their utmost best to make a real difference to hundreds of people throughout the region who choose to readily trust them.

Esteemed Life Care offers:

•       Free care assessment within 24 hours of an inquiry

•       The Care Match system is designed to find the client's perfect care companion

•       An outstanding 99 per cent care visit attendance rating

•       All Esteemed Care staff are fully-trained, highly-qualified expert care companions

•       Diverse range of services to cater for clients every need

•       Clients receive a truly personalised care plan that they create, with help from their care companions.

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

Show Esteemed Life Care Coventry on the Map

Care Provided by Esteemed Life Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Beresford (Registered Manager)

Funding & Fees Guide for Esteemed Life Care Coventry

  • Prices

  • Our Private care fees start from £27.00 an hour
    Our Live In care Rates start from £1,500 a week
    Our Wake In Night daily rate starts from £210.00 a night

  • Call to book a free no-obligation care assessment

Esteemed Life Care Coventry Reviews (201)

Total of 201, showing 121-140
10

Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.

Overall Experience

  • 183
  • 17
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Date Published

201
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Review from Linda W (Client) assisted by family/friend published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care are a totally professional caring team. Nothing is too much trouble. On call at any time. I'm very happy to have chosen this company. They give everything and do anything they possibly can.

Reply from Sally Copson at Esteemed Life Care Coventry

Thank you, Linda, for choosing Esteemed life care for all your care needs. It is always a pleasure to come and see you and help in any way we possibly can.


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Review from Ann F (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful with shopping and odd jobs and always nice to see a friendly face coming in.

Reply from Sally Copson at Esteemed Life Care Coventry

It is always a pleasure to come and help you and your husband.


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Review from Linda C (Civil Partner of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a carer, I have found this company not only caring and extremely supportive to my partner but they support me. I found their care for my partner to be very professional, very caring and thoughtful but they go that extra mile and support me as a carer and I am truly grateful for that.

Reply from Sally Copson at Esteemed Life Care Coventry

Thank you for taking the time to review your service, it is a great pleasure to come and see you each day.
We pride ourselves on ensuring that our support has a holistic approach where we can all work together and ensure that the service we deliver is the best it can be for all members of the family.


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Review from Zena R (Wife of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no hesitation in recommending Esteemed Life Care to others. As my husband requires a fair amount of manual handling assistance (including hoisting) to get him out of bed and ready for the day, our routine weekday carer is an extremely capable, experienced and helpful young man with a very pleasant,
cheerful manner. He very quickly established a good relationship with my husband and makes short work of all the tasks I find most difficult and is a pleasure to have around. All of the other carers who have stood in on the weekends have also been very pleasant, caring and capable.

Reply from Adam Ruddell at Esteemed Life Care Coventry

Thank you for your kind words. It is a great pleasure visiting you both each day and I am pleased to hear that you find my service delivery is meeting your expectations. Thank you for taking the time to review the service I deliver for your husband.


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Review from Nicola T (Daughter of Client) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and dementia and required night time care at home. My mother and I were recommended, Esteemed Life Care. We were delighted with their prompt response and their advice, care and support in putting together a care plan for Dad. The lady who looked after my father was lovely and
Dad was happy for her to look after him. I would have no hesitation in recommending this company for care at home.

Reply from Jillian Harding at Esteemed Life Care Coventry

Thank you for the lovely review, it was a pleasure working with Dad.


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Review from Peter C (Client) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care have been so supportive of my needs, my regular carer knows my needs so well and is so helpful.

Reply from Nicola Winterburn at Esteemed Life Care Coventry

Thank you for reviewing the service that I deliver for you. Knowing your needs, wishes and preferences are important to me to ensure that I support you the best I can.


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Review from Jenny M (Daughter-in-law of Client) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Esteemed Life Care, when we went away to New Zealand in January, to look after my mother-in-law, who’s 93. We were thrilled with the care and attention she received and know now we can go away knowing she is in safe hands. The carers were amazing!

Reply from Christina Ward at Esteemed Life Care Coventry

Thank you for your kind review. Our service users and their loved ones are very important to us and pride ourselves on ensuring quality services are delivered in line with their wishes and preferences which give confidence to loved ones and allows for much-needed respite to be taken.


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Review from M T (Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always having the same carers we are now friends. My new friends are always most polite and will always make time to sit and talk. When asked to perform any task they always do it cheerfully. When asked, they always do it and generally answer "It's a pleasure".
They quickly remember my routine. They
do their best to solve any problems.

Reply from Samantha Bastock at Esteemed Life Care Coventry

Thank you for taking the time to review the service you receive, it's always nice to see that my customers not only see me as a vital part of their day but also as a friend. Thank you for using Esteemed life Care


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Review from Jean R (Wife of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers very supportive. They go out of their way to make sure everything is completed to the best of their ability.

Reply from Adam Ruddell at Esteemed Life Care Coventry

It is always a pleasure coming to see you and you always make me feel welcome. It is an honour that you entrust me with the care of your husband and yourself.


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Review from S W (Son of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every member of the team has looked after my mother to be caring, flexible, friendly and most importantly, engaging with Mum. Her care and the flexibility around it has been first class.

Reply from Simone Sealey at Esteemed Life Care Coventry

Thank you for your kind review. It is a pleasure that you entrust me with your mothers care and at Esteemed Life, we believe giving our time is an important part of our role.


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Review from Jeannette A (Wife of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with service provided, thank you so much. What would I do without Esteemed Life Care?
I would highly recommend to any looking for homecare.

Reply from Nicky at Esteemed Life Care Coventry

It's a pleasure to come and care for your husband for her personal care needs and his sit-in service, I really enjoy the conversations around the interests we share. Thank you so much for making me feel welcome in your home.


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Review from Helen K (Daughter of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After we were informed, at the very last moment, by another agency that they could not provide a care package for my mother on her return home from a care home, we contacted Esteemed Life Care. Within two working days, they put the most fantastic carers in place and we have been delighted with the wonderful
service they have given us so far.
The two carers, who are coming in four times a day, are punctual, extremely kind, very well trained and are rapidly becoming good friends.
We are now very glad that the other agency let us down, as we have found a brilliant company that we would not hesitate to recommend to another family needing care at home.
Thank you, Esteemed Life Care, we are very impressed with you so far!

Reply from Samantha Bastock at Esteemed Life Care Coventry

Thank you for the lovely words Helen. It is always a pleasure looking after your mum she always makes me smile when I visit. I am so happy you decided to use our care company, it's like going to see a friend when I visit.


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Review from Bev A (Daughter of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has started to take my elderly father out on trips from his care home each week. She is kind, creative and just brilliant with him. We are so pleased with the service she is providing. My Dad thinks the world of her.

Reply from Jessica Kitchen at Esteemed Life Care Coventry

It's an honour to take your dad out every week! I love our walks around Stratford - upon -Avon town centre, we always try to find a new route when we go. Thank you for using our services to help dad.


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Review from Joan C (Client) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all my care, always look after me and go above and beyond the care I need. They always have a smile on their faces and always give me an ear to talk to.

Reply from Simone Sealey at Esteemed Life Care Coventry

Thank you, I really enjoy visiting you and it is always a pleasure. I'm so pleased that you are happy with the service I deliver and that you feel my support is not just about achieving the task, but one that supports you in all areas.


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Review from Roy B (Son-in-law of Client) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took us ages to find a really caring care company and we are really glad that we persevered and found Esteemed Life Care.
From the initial contact to meeting with them and planning a care plan for my father-in-law, to the actual care visits, everything went so smoothly that I can highly recommend
this company to anyone thinking of making the very difficult decision in arranging home care for a loved one.

Reply from Sally Copson at Esteemed Life Care Coventry

Thank you Roy for your kind words, seeking the right home care for a loved one can be difficult and I am thrilled that you found Esteemed Life Care met your needs as a family. Thank you for choosing Esteemed Life Care.


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Review from June B (Wife of Client) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care provided and my husband gets on really well with all the girls who have come to see us.

Reply from Nicola Warburton at Esteemed Life Care Coventry

Thank you for taking the time to review the service that I deliver for your husband. It is a pleasure to visit you and be welcomed into your home. Thank you for entrusting me with the care of your husband.


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Review from J B (Son of Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given was very good with the carers always treating my mother with dignity, talking to her all the time and being when they move her. They arrive on time and are courteous to both me and my mother and any guests who visit my mother. Overall, the service provided has been excellent.

Reply from Rosie Briscoe at Esteemed Life Care Coventry

Thank you for choosing Esteemed Life Care and taking the time to review the service that your mother receives. It is a pleasure to support Mum and thank you for welcoming us into your home.


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Review from Beryl K (Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the carer here, it's so good and she puts a smile on my face.

Reply from Ellie Briscoe at Esteemed Life Care Coventry

Hello Beryl, thank you for taking the time to review Esteemed Life Care. It is a pleasure seeing you every day.


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Review from Rosemarie H (Daughter of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very happy with the care my mum has received from Esteemed Life Care. My mum loves the carers coming to see her daily and having a chat, this makes me feel happy and taken some of the responsibility of mum's care off my shoulders. If mum is happy then I am.
Any teething problems were
quickly dealt with, I look forward to continued to support from Esteemed Life looking after mum in her own home, as this is mum's wish.
A great job from Esteemed Life.

Reply from Sylvie Honnore at Esteemed Life Care Coventry

It is a great pleasure for Esteemed Life Care to be part of your mothers support network and I have built a lovely relationship with her. Thank you for taking the time to write such kind words about us.


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Review from Linda B (Daughter of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care staff have been amazing working with our mother. She looks forward to their daily visits. They have been fully supportive of our mum's needs, it was very difficult at first to arrange carers but we are so glad we have support now.

Reply from Rosie at Esteemed Life Care Coventry

Hi Linda, thank you for reviewing the service I provide for your mother. It's a pleasure and delight I have been selected to serve and support your mother. For me it's just not a job and a routine but more like I am going to meet my friend who I love to care for. Thank you


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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