Esteemed Life Care Coventry

30A Binley Road, Coventry CV3 1JA
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Top 20 award
10 201 Reviews
  • Esteemed Life Care Coventry, Coventry
Esteemed Life Care a truly personalised home grown experienced care provider with over 30 years of experience tackling and delivering exceptional quality care for the people of Coventry and the surrounding towns and villages.

Numerous care services are provided, with specialisms in domiciliary, dementia care for the elderly – and other vulnerable individuals who require assistance.

Esteemed Life Care prides itself in providing a range of best possible care, from providing Live in Care support 24 hours a day. Support bringing you home from hospital, hospice and help covering all aspects of day-to-day housework, companionship, and also commercial and domestic cleaning, ranging from short one-hour visits to round-the-clock support.

Esteemed Life Care are a recognised Top 20 Homecare provider, second year running, voted by its clients within the West Midlands for health and social care.

They are committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day try their utmost best to make a real difference to hundreds of people throughout the region who choose to readily trust them.

Esteemed Life Care offers:

•       Free care assessment within 24 hours of an inquiry

•       The Care Match system is designed to find the client's perfect care companion

•       An outstanding 99 per cent care visit attendance rating

•       All Esteemed Care staff are fully-trained, highly-qualified expert care companions

•       Diverse range of services to cater for clients every need

•       Clients receive a truly personalised care plan that they create, with help from their care companions.

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

Show Esteemed Life Care Coventry on the Map

Care Provided by Esteemed Life Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Beresford (Registered Manager)

Funding & Fees Guide for Esteemed Life Care Coventry

  • Prices

  • Our Private care fees start from £27.00 an hour
    Our Live In care Rates start from £1,500 a week
    Our Wake In Night daily rate starts from £210.00 a night

  • Call to book a free no-obligation care assessment

Esteemed Life Care Coventry Reviews (201)

Total of 201, showing 141-160
10

Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.

Overall Experience

  • 183
  • 17
  • 1
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Date Published

201
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Review from Brian P (Husband of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and needs a stable relationship with a dependable person. This she has developed with the carer who comes weekly and is prepared to help in any way possible.

Reply from Sylvie Honnore at Esteemed Life Care Coventry

It is a great pleasure to support your wife and thank you for taking the time to review Esteemed Life Care.


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Review from Ian W (Son of Client) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was quite particular about when she needed somebody to help her get up in the morning and the carers have been very punctual and Mum's really happy with the care she's receiving. They help give her a good wash and she has skin issues they have been great at helping with. She feels well looked
after and I've met a couple of the ladies who were lovely. Also with a minimum hourly service, it means the carer has proper time with Mum, not just a 15 min flit in and out, it's so much better.

Reply from Emma Opoku at Esteemed Life Care Coventry

Hello Ian, it is a great pleasure to visit your mum and support her with her daily needs and wishes. I too, like your mum, feel that I have a good amount of time to be able to deliver a service that is person-centred and allows me to meet all your mother's requests. It is a pleasure and thank you for taking the time to review Esteemed Life Care.


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Review from S H (Daughter of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in despair until we were told about Clarriots Care. They have totally saved our lives. All the staff are wonderful, caring and kind. The management totally took over when we didn't know where to turn e.g organising O.T, District Nurse, Continence Nurse. Nothing is too much trouble for them.
I
can now have my first holiday in 4 years, knowing my mum is cared for and dad is supported.

Reply from Angela Bennett at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry. It is always great to receive feedback that our team of carers are making a difference to our service users! It has been our pleasure setting up a personalised service that meets your Mum's needs. We are thrilled that our referrals to external services have been successful and will hopefully make Mum's life easier in the future. Thank you once again for your kind review.


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Review from Geoffrey H (Husband of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As time has gone by, my wife's health has deteriorated to such an extent that I have found the need to seek help in managing her needs. Luckily, I found Clarriots Care and am both surprised and pleased that for the past month both our lives have been a whole lot easier and better. Thank you.

Reply from Tracey Hutchinson at Esteemed Life Care Coventry

Thank you for your kind words. We are proud that we are able to support and give you and your wife peace of mind in managing your care requirements. We look forward to supporting you in the near future!


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Review from Daxa K (Daughter of Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express the excellent service we received by Clarriots Care (Coventry). This was my first time away and I was easily put at ease that my mother would be well looked after. I was so impressed that I was already thinking that their service will definitely be used again and again and wouldn't
hesitate to recommend them to anyone.

Reply from Christina Law at Esteemed Life Care Coventry

Clarriots would like to say thank you for your review. It was a pleasure to support your mother. I am so pleased that you felt you could enjoy some time away. I am looking forward to the next time you require my services.


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Review from V S (Son-in-law of Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers seemed to be in tune with what care we required. Seemed willing to help and more. Gave me a peace of mind.

Reply from Christina Law at Esteemed Life Care Coventry

Thank you for your lovely review. I have really enjoyed supporting your mother in law and thank you for entrusting me with her care.


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Review from Olwynne F (Daughter of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having struggled to get my father to accept help with personal care for my mother he finally, and somewhat reluctantly, made a decision to "give it a go".
From the first meeting with Clarriots Care, we were all impressed with the caring attitude of the manager and the care coordinator. They understood
the concerns and fears of handing over personal care to a stranger. They understood that Mum was not very receptive or keen on the idea. They understood that Mum's dementia meant that every time a carer went in that it would be a new experience for Mum.
They instilled confidence in us, the family, and always carried through with their promises. The care coordinator brought the carer to meet Mum and Dad prior to starting with her personal care and that was very successful. She was kind, empathetic and friendly.
Despite last minute worries by Dad the personal care was a huge success and gave Dad a lot of confidence in the service. We highly recommend Clarriots Care to anyone.

Reply from Sylvie Honnore at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry. We at Clarriots are thrilled that my service delivery has been a success for your mother and father, and for me, this is a foundation for a relationship to blossom.


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Review from P S (Granddaughter of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan originally took a long time agreeing to having help and care in her home. She is now questioning as to why she didn't have care sooner! This company send her the kindest of people and we as a family could not ask for more. Would not hesitate to recommend Clarriots Care to anyone wishing to find
a reliable care team.

Reply from Jade Edmondson, Support Worker at Esteemed Life Care Coventry

It's a pleasure to be of service for your Nan. Thank you for allowing Clarriots Care to come into your Nan's home and to support her. Clarriots Care Coventry have become who they are through the kind reviews and words of encouragement.
Thank you.


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Review from Sara S (Friend of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend hasn't stopped talking about the lovely service from this company, I am delighted that she is so happy and able get on with life again, thank you all.

Reply from Tracey Hutchinson, Care Coordinator at Esteemed Life Care Coventry

It is great to hear such positive feedback - Thank you for taking the time to tell others about Clarriots Care.


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Review from Malcolm T (Husband of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All home help assistants are cordial and good at their vocation.

Reply from Agata Amara, Support Worker at Esteemed Life Care Coventry

Clarriots Care would like to thank you for the kind review, I am required to attend training on a regular basis which allows me to ensure that your family member receives the best possible support.


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Review from Hazel T (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought this experience would be embarrassing for me but I found these carers put me at my ease and I can thankfully say they were wonderfully helpful.

Reply from Agata Amara, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review the service I provide for you. I am always happy to help and I will ensure the service you receive is as good as it can be.


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Review from N N (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my Mum has received since she started receiving care recently.
The carer has been carefully chosen and matched to my Mum's needs, personality and interests.
This is helping immensely with the process of her accepting that she now requires help.
The standard of service
provided throughout the whole process has been outstanding.
I have no hesitation in recommending Clarriots Care (Coventry) to potential clients.

Reply from Sylvie Honnore, Support Worker at Esteemed Life Care Coventry

It is a delight to visit your mother every week, we get on really well and I believe she trusts me to help her with various aspects of her personal care. I feel you as a family are being very helpful and we all work as a team to support your mother.


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Review from Cath (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all at Clarriots care for making my mothers stay work and run so smoothly. I was impressed with your help and support and the interest you took in her care - even though it was a fairly short stay.
The carer who came to look after mum was the same every time, which means a lot to an older
person, she came on time and helped her with everything she needed.
The bathroom and bedroom were left tidy and clean after every visit, and the bin was emptied every time!
Thank you again, we will definitely call you again when we need a carer.

Reply from Christina Law, Support Worker at Esteemed Life Care Coventry

Thank you for your kind response. It has been a pleasure working with you and your mum. You made me very welcome and I enjoyed the short time we spent together. I hope to work with you again soon.


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Review from Carol B (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Spain and the care that was given to my Mother whilst I was visiting her in the UK was second to none. I can return home knowing she is in good, capable and caring hands.

Reply from Agata Amara, Support Worker at Esteemed Life Care Coventry

Thank you for your great review, it is always a pleasure to support individuals like your mother and I am pleased that you have confidence in the service I am providing.


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Review from Adrienne G (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Clarriots Care for my mother after having used another care company which we found unsatisfactory. I firstly had a meeting at my parents' house to discuss what we, as a family, wanted to gain from having care for my mum and what could be done to help her. Having Clarriots Care has
given me peace of mind that my mum is being well cared for but most importantly, you are there for companionship and not just routine care.
My mum is very happy with the care and has commented that she really likes the fact that it is the same lady visiting and feels more relaxed.

Reply from Emma Opoku, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, I really enjoy supporting your mother and I am so happy that I am able to make a difference to her day.


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Review from Nicola B (Daughter of Client) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely lady come in to care for dad on a temporary cover as he was staying at my sister's. She came along with another lady to meet dad prior to calls starting to introduce herself. Dad got along great with her, she cared for him more than we expected. She was very caring, compassionate and
always on time. Thank you very much to all the team for the organisation of dads care and a big thank you also to our carer for doing a fantastic job helping dad. We will definitely be using Clarriots Care again in the future.

Reply from Christina Law, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, it has been a pleasure to support your father and will be happy to do so in the future.


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Review from G C (Son-in-law of Client) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, professional service. We couldn't have asked for a better service for my mother-in-law.

Reply from Christina Law, Support Worker at Esteemed Life Care Coventry

Thank you for your kind words and taking the time to review Clarriots care, Coventry. It was a great pleasure supporting your family member.


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Review from P C (Son of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and considerate. Nothing is too much trouble. The office staff are on the ball!

Reply from Emma Opoku, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, it is a great pleasure to support you.


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Review from Marion P (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care and help to allow me to live in my home. The carers come when planned and provide the care as required. They are always cheerful and helpful. The management of the care is very good and I'm always told if there are to be any changes well in advance.

Reply from Sylvie Honnore, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, I enjoy our outings each week, thank you for your company.


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Review from Fiz D (Granddaughter of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarriots Care (Coventry) has been looking after my grandmother when I first choose them and it had been a fantastic experience as they provided a bespoke personal service which really allowed my grandma to enjoy her life.
I came back to Clarriots Care late last year for some respite care for my parents
as I live far away from them and I cannot always visit my parents each week. They have always phoned and kept me up to date with any issues or concerns. They also matched a carer to relate to my parents through age, lifestyle which really enhanced the experience and bonds, other care companies don't really care about this matter.
Now my parents have asked for more care time as they are enjoying the visit and support.
Thank you Clarriots.

Reply from Angela Bennett, Manager at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, we pride ourselves on providing an individualised service and it is wonderful to hear that you are happy with the service that your parents receive. Thank you for choosing Clarriots Care and entrusting us to provide a service for your parents.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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