Esteemed Life Care Coventry

30A Binley Road, Coventry CV3 1JA
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Top 20 award
10 201 Reviews
  • Esteemed Life Care Coventry, Coventry
Esteemed Life Care a truly personalised home grown experienced care provider with over 30 years of experience tackling and delivering exceptional quality care for the people of Coventry and the surrounding towns and villages.

Numerous care services are provided, with specialisms in domiciliary, dementia care for the elderly – and other vulnerable individuals who require assistance.

Esteemed Life Care prides itself in providing a range of best possible care, from providing Live in Care support 24 hours a day. Support bringing you home from hospital, hospice and help covering all aspects of day-to-day housework, companionship, and also commercial and domestic cleaning, ranging from short one-hour visits to round-the-clock support.

Esteemed Life Care are a recognised Top 20 Homecare provider, second year running, voted by its clients within the West Midlands for health and social care.

They are committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and every day try their utmost best to make a real difference to hundreds of people throughout the region who choose to readily trust them.

Esteemed Life Care offers:

•       Free care assessment within 24 hours of an inquiry

•       The Care Match system is designed to find the client's perfect care companion

•       An outstanding 99 per cent care visit attendance rating

•       All Esteemed Care staff are fully-trained, highly-qualified expert care companions

•       Diverse range of services to cater for clients every need

•       Clients receive a truly personalised care plan that they create, with help from their care companions.

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

Show Esteemed Life Care Coventry on the Map

Care Provided by Esteemed Life Care Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Beresford (Registered Manager)

Funding & Fees Guide for Esteemed Life Care Coventry

  • Prices

  • Our Private care fees start from £27.00 an hour
    Our Live In care Rates start from £1,500 a week
    Our Wake In Night daily rate starts from £210.00 a night

  • Call to book a free no-obligation care assessment

Esteemed Life Care Coventry Reviews (201)

Total of 201, showing 161-180
10

Esteemed Life Care Coventry has a Review Score of 10 (9.982) out of 10, based on 74 reviews in the last 2 years. Over all time Esteemed Life Care Coventry has 201 reviews.

Overall Experience

  • 183
  • 17
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Date Published

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Review from Fiona (Daughter of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After having previous carers I realised how good Clarriots Care was. The carers were happy to spend as long as was needed to deal with a variety of scenarios, only leaving when everything had been done. They had an excellent manner with both me and my mother, very eager to please and also take on board
our wishes and ideas. Communication from the office was very prompt and factual, which helped as the distance was an issue. If there were any minor problems they were dealt with punctually and to a high standard.

Reply from Maureen Spall, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review our services, it is important to us that we deliver support for an individual in a person-centred manner which allows time to achieve the best possible outcome, it was a pleasure to support your mother and being part of her day.


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Review from Catherine (Daughter of Client) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the carers for helping my mum regain her confidence and her independence. Nothing is too much trouble for them. The carers are thoughtful and kind and take all the time that is necessary to undertake whatever tasks my mum asks of them. The office staff are always very helpful and
work with me to meet my mum's needs.

Reply from Christina Law, Support worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry. It is a great pleasure to assist your mother and lovely to hear that she is benefitting from the service that we are delivering.


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Review from Freda J (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are exceptional and very caring. When I am not well they stay with me making sure I am alright before leaving. I feel very safe in my own home and couldn't ask for a better group of carers looking after me!

Reply from Agata Amara, Support Worker at Esteemed Life Care Coventry

It is a pleasure visiting you each day, thank you for taking the time to review Clarriots Care Coventry.


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Review from Margaret (Daughter of Client) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent service from Clarriots Care (Coventry) - the quality of care and service is very good. My mum has hugely benefited from the wide range of services that are offered and the quality of care has ensured mum has started to regain her independence.

Reply from Angela Bennett, Registered Manager at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, we pride ourselves on ensuring that quality of service is second to none and I am delighted to hear that your mother is doing so well.


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Review from K W (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought that the carers handled a somewhat difficult client (my husband) very well. There was one morning in particular when the carer concerned managed the situation calmly and effectively. They were all very pleasant and showed initiative.

Reply from Christina Law, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review Clarriots Care Coventry, it is a pleasure to be part of your family.


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Review from Heather V (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is having excellent service and care. The nurses from Clarriots Care are very dedicated, courteous, polite and are very understanding and put everything into the time my mother has with them. I can't thank them enough! My mother is 93 years.

Reply from Sylvie Honnore, Support Worker at Esteemed Life Care Coventry

Thank you Heather for your lovely review, it is a pleasure visiting your mother each week.


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Review from Albert G (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarriots Carers all of your staff to me are pleasant and cheerful personable. No problems with any tasks or duties they are what carers should be.

Reply from Sylvie Honnore, Support Worker at Esteemed Life Care Coventry

Thank you for your great feedback. It is an absolute pleasure to call on you each week and spend time in your company. We look forward to many more visits with you!


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Review from Shelly M (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We decided to contact Clarriots Care (Coventry) after the recommendation from one of my friends. My mother has always expressed a desire to stay in her own home for as long as she is able to. My mum has a number of health issues that now require extra care, along with my sisters we have managed to care
for mum, but we also felt that it was important to maintain the daughter/mother relationship and we wanted quality time with mum, this was also mum's desire too.
We contacted Clarriotts Care (Coventry) and arranged a meeting at mum's house with the manager and team coordinator - We had an open discussion about mum's care needs and what she was important to her- Clarriots Care (Coventry) are very mindful of all aspects of care not only physical but mental as well.


It was difficult to let go initially but I can reassure anyone reading this that by choosing Clarriots Care (Coventry) you will have peace of mind knowing your relative will be very well looked after and cared for in a very professional manner.


Reply from Maureen Spall, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review our service provided for your mother, it is a pleasure to visit each day and we are glad to hear that you are pleased with our service.


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Review from Marc I (Husband of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, reliable service with very pleasant staff showing care and compassion when dealing with my wife.

Reply from Agata Amara, Support Worker at Esteemed Life Care Coventry

Thank you for entrusting Clarriots care with your wife's service, it is a pleasure to visit her each week.


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Review from Tess M (Sister of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is pleased with the service provided by Clarriots Care (Coventry). We find them to be a good reliable service.

Reply from Christina Law, Support Worker at Esteemed Life Care Coventry

Thank you for taking the time to review the service provided for your brother it is a pleasure to spend time with him each day.


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Review from Julie Q (Daughter of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've experienced a difficult and high pressured time trying to care for my mum for the last 4 years between myself and my sisters. Upon recommendation from a friend we contacted Clarriots Care and from our first point of contact my sisters, my mother and I were treated with the utmost respect and our
worries began to lift. The preparations to put together a package of care for my mum was extremely thorough, individualised and a comfort to my family. My sisters and I feel as though the team were looking after us, just as much as my mum by liasing with all of us to ensure the best care is provided for my mum. Since the carers have been visiting my mum, the pressure has lifted from us and mum very much enjoys the support and company of her new carers. Thank you Clarriots!

Reply from Emma Opoku, Support Worker at Esteemed Life Care Coventry

Thank you Julie for your review and it is a great pleasure to support your mother and you all as a family, I always look forward to spending time with her.


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Review from Pauline S (Client) assisted by family/friend published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, nothing is too much trouble. Good company.

Reply from Emma Opoku, Support worker at Esteemed Life Care Coventry

Thank you for your kind review, it is a great pleasure to see you each week and thank you for choosing Clarriots Care Coventry and entrusting me to support you.


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Review from Naomi Q (Granddaughter of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarriots Care have been a huge support to my mum and aunties since providing excellent care to my nan in January. My nan is 88 years old and my mum and aunties have been caring for her for the last 4 years since her health has slowly deteriorated. Clarriots Care was recommended to our family by a friend
and it is such a comfort and reassurance to know my lovely nan is being cared for by people where nothing is too much trouble. I know my nan is enjoying seeing new faces and having trained professionals to support her isn't only great for my nan but also a huge worry relieved for my family. My nan has been independent for as long as she can be and I know keeping her privacy was a concern for her, however, the carers are so kind and compassionate and they adapt themselves to fit my nan's routine ensuring complete person-centred care. I couldn't recommend them enough!

Reply from Sylvie Honore, Support Worker at Esteemed Life Care Coventry

Thank you Naomi, we constantly strive to ensure that services are delivered in a person - centred manner and it is a great pleasure to support your nan.


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Review from Jay H (Brother of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the services provided to a very good standard, I have no complaints we would welcome your services again in the future.

Reply from Emma Opoku, Support Worker at Esteemed Life Care Coventry

It has been very enjoyable spending time with your sister. Thank you for welcoming Clarriots Care Coventry into your family.


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Review from J C (Client) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had such tender loving care. Nurses are so helpful and understanding I could not have wished for a better service that has been provided by Clarriots Care (Coventry)

Reply from Sylvie Honore, Support Worker at Esteemed Life Care Coventry

At Clarriots Care Coventry we pride ourselves to ensure that you receive your service in a person-centred manner and it is a pleasure to visit you and support you. Thank you for taking the time to review your service and entrusting us with your support.


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Review from V H (Daughter of Client) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are so warm, friendly and helpful. No problems at all always willing to do little things which I can't do.

Reply from Maurren Spall, Support Worker at Esteemed Life Care Coventry

I am delighted that you are happy with the service you receive it is a pleasure to support you.


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Review from Shirley S (Daughter-in-law of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Compassionate and friendly staff providing a personal service to the client in all aspects of their needs and care.

Reply from Emma Opoku, Support Worker at Esteemed Life Care Coventry

Thank you for your positive feedback, it is a great pleasure to support your mother's service and thank you for entrusting us with her care.


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Review from Katie H (Daughter of Client) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable service with friendly staff and management. A helpful team who are easily contactable in times of need.


When Mum was hospitalised they kept in touch weekly which we passed onto Mum. Trustworthy team.


Reply from Angela Bennett, Manager at Esteemed Life Care Coventry

Thank you for your lovely comments, it has been a great pleasure to support your mother and get to know you all as a family and we all would like to thank you for entrusting us with the care of your mother.


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Review from Martin S (Son of Client) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent ages reading the reviews of other care organisations. I looked at charges, everything I could as I wanted the best for Mom. From the start, the service has been professional and very friendly. The induction sessions were really helpful in allaying any fears. Now that the carers are in place
we are all very pleased with how things are progressing. Thanks.

Reply from Tracey, Care Co Ordinator at Esteemed Life Care Coventry

Thank you for providing Clarriots with such positive feedback - We are thrilled that Mom's care package has settled in so well, that she is happy with her carers and that you and Mom are happy with the care service being provided. Thank you for allowing Clarriots to provide your mom with care. We can assure you that Clarriots will continue to provide you and mom with the highest levels of companionship, care and support!


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Review from J M O (Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great tailor-made service from carers who really do care. It was everything I had hoped for, perfect post-operative care.

Reply from Angela Bennett, Manager at Esteemed Life Care Coventry

Thank you for your lovely words regarding your carers, it has been a pleasure to support you and I know all the carers looked forward to seeing you. Thank you for entrusting Clarriots Care Coventry with your service.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Esteemed Life Care Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Esteemed Life Care Coventry is calculated as follows: ( (434 Excellents x 5) + (8 Goods x 4) ) ÷ 442 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Coventry is based on 74 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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