Arbour Companions & Care

Library Chambers, 63 High Street, Bagshot GU19 5AH
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9.8 37 Reviews
  • Arbour Companions & Care, Bagshot
Arbour Companions & Care are specialist providers of 24-hour live-in care in Surrey and surrounding counties. The business is family-owned, backed by more than 30 years' experience in the health and social care sector. CQC Regulated as Good in all 5 domains (July 2023).

Experienced carers provide care for a wide range of complex care needs, such as stroke rehabilitation. Offering support to those living with long-term conditions such as Multiple Sclerosis, Parkinson’s, Dementia and Epilepsy. Specialists in Palliative care.

Organising everything such as personal care, medication, shopping, cooking, housework, social interaction, trips out and accompanying to medical and personal appointments.

Flexible packages from short term respite care of 2-4 weeks to long-term contracts. A trial period of 4 weeks is offered, so that clients can see whether the service works for them and can just give 7 days’ notice.

Working with people’s strengths rather than focusing on what they can’t do. A comprehensive care needs assessment is carried out to create a bespoke care plan.

Services are managed, each contract is supervised, all carers work is quality assured, accurate records are monitored to provide an all-round safety-net. Highly trained Field Care Supervisors support carers and carry out supervisions, observations, and medication competencies. An on-call service is available 24/7 for emergency support and peace of mind.

Carers live in, but are not expected to be under the client’s feet all day – carers are available for the whole of the 24-hour period (but do not work more than 10 hours, over the whole day).

Clients and their family members, with permissions, can see exactly what care is being given throughout the day via a system called Pass. It stores important documents such as care plans, risk assessments, daily record notes, medication administration records and any other relevant care information.

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Care Provided by Arbour Companions & Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Christina & Robert Sell
  • Person in charge
  • Christina Sell (Managing Director)

Funding & Fees Guide for Arbour Companions & Care

  • Prices

  • Our standard live-in care daily rate from £205 - £217.
    Couples care daily rate from £230-£250.
    Short-term respite care daily rate £250.

  • Fees are based on the individuals' needs and will be agreed upon following a free assessment.

Arbour Companions & Care Reviews (37)

Total of 37, showing 1-20
9.8

Arbour Companions & Care has a Review Score of 9.8 (9.781) out of 10, based on 11 reviews in the last 2 years. Over all time Arbour Companions & Care has 37 reviews.

Overall Experience

  • 33
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Date Published

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Review from J B (Friend of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has received continuous live in care for the last three years from Arbour Care. All the carers they have provided have been very good and the last two carers, who have worked back to back, have been excellent in every way. They have always accompanied her to church and church activities which
has been a real blessing. They have become very fond of my friend and she of them. The owner was very helpful in coming to see my friend and assessing her needs before we decided that live in care was appropriate and this was much appreciated as it gave my friend confidence that this was the right thing for her at that particular phase of her life. The staff are extremely friendly and have always been very co-operative. If I have had any queries they have always been extremely helpful and assisted me in every way. I have no hesitation in recommending their services.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Arbour would like to thank you for your review. It is always a pleasure to support clients with activities out in the community, allowing them to remain independent and live the life that they choose.


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Review from Fiona M (Niece of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my sisters, we would like to thank the whole Arbour team that helped care for our Aunty on and off for the last 2 years. Without their help and support, she would not have been able to stay in her home which she loved. The team's communication was superb and all were professional,
caring and helpful. We would highly recommend them.

Reply from Sadie Gray, Business Manager at Arbour Companions & Care

Thank you on behalf of all at Arbour Companions and Care for your kind comments. It has been a pleasure to support your Aunt.


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Review from A O (Daughter-in-law of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Arbour Care has been incredibly helpful since our first meeting with them in early 2022. We like the holistic approach that Arbour Care takes, assessing the needs of individual clients and understanding the broader family context. We are confident in the dedicated and empathetic services
of the carer my in-laws have had for 2 ½ years now, and appreciate the professional, responsive and kind support from the office staff, as well as the flexible and effective cover they provide during the carer's holidays. Despite my father-in-law's physical frailty and my mother-in-law's Alzheimer's, the successful result with Arbour Care enabled them to stay in their home together, which is what they most wanted. They were particularly supportive during the challenging time when my father-in-law passed away five months ago and continue to provide outstanding care to my mother-in-law today. We would recommend them highly to anyone considering hiring home care.

Reply from Sadie Gray, Business Manager at Arbour Companions & Care

Arbour Care is very proud to hear that we provide outstanding care. Thank you.


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Review from Anne B (Wife of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour Companions & Care's support over the last 20 months has been amazing. They found a wonderful carer to look after my husband who has a physical disability, with additional support provided by her supervisor.
As his medical conditions have become more complicated, they have supported the carer
and me, finding solutions to keep him living at home.
Separately, the conversations that I had with members of their office team have been helpful and professional.
I would happily recommend their services.

Reply from Sadie Gray, Business Manager at Arbour Companions & Care

It's lovely to hear that you are happy with our services and you would recommend us. Thank you.


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Review from D S (Mother of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been receiving care from Arbour Companions & Care for the last 2 years with the agency providing live-in 24-hour care. The communication with family and clients is outstanding and I am always kept up to date. The company provides high-quality, professional carers who are well trained
and monitored and this was very important to me as my daughter has acquired brain injury and can't always alert us to any concerns. The company listened carefully to our concerns when setting up the care package and matching carers to my daughter so that her care package was truly bespoke. The rates are competitive and there is a genuine impression that this company really cares about each individual. The owners themselves spent a long time visiting and getting to know my daughter in the initial stages. I have great trust in the company and would recommend them unreservedly.

Reply from Sadie Gray, Business Manager at Arbour Companions & Care

It is heart warming to receive this 5-star review, thank you. It is a pleasure to support your daughter.


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Review from Clare H (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Arbour Care to provide care for our parents while we were on holiday. Our parents were originally reluctant to have someone living in their home but eventually agreed that it was the best option.
The care they received was so good, the carer cooked delicious meals (I need some recipe ideas
!) she was company for Dad and made it possible for us to enjoy our holiday knowing there was someone available if anything was to happen.
We would have no hesitation in recommending Arbour Care to anyone looking for care providers.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Thank you for your lovely feedback, it's greatly appreciated and we look forward to supporting you again with respite care in the future.


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Review from R M (Husband of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the six month period to mid Feb this year when my wife died, Arbour have provided two carers
for most of that time, covering both day and night and working in shifts. Their care has not only been professional but kind and thoughtful. My wife could not have had better treatment anywhere, and
I
would have no hesitation in recommending them.

Reply from Julie Thomas, Manager at Arbour Companions & Care

From all the team at Arbour, thank you so much for your feedback it was a pleasure to care for your wife. We wish you all the best for the future


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Review from Steve B (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact to the present day Arbour Care have been outstanding in caring for my mother who has Alzheimer’s. The carers are so good and the supporting office staff so quick to implement additional requirements. I would have no hesitation in recommending them to anyone. First-class Arbour
Care!

Reply from Julie Thomas, Manager at Arbour Companions & Care

All at Arbour Care thank you for your lovely feedback, we cannot thank you enough


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Review from Geoffrey A (Husband of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour provided live-in carers for my wife for six years from 2017 to 2023 which included the Covid pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave
equal attention to statutory requirements, care plans and staff training and never cut any corners. They are well aware of the difference between carers who are just there to do a job and those who identify with the client. Their fees are a fair reflection of the service they give, the staff are all very pleasant to deal with and I would recommend them to anyone in need of assistance.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Thank you for your feedback. It's been an absolute pleasure to support you over the last six years. We are a small company and work by word-of-mouth recommendations.


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Review from F A (Daughter of Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have had carers from Arbour Care for over five years. They are excellent and I have not hesitation in recommending to others.

Reply from Julie Thomas, Manager at Arbour Companions & Care

Thank you so much for your feedback it is very much appreciated. We have enjoyed caring for both your parents and the later years of your dad, and look forward to many more.


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Review from C H (Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good with all carers and relief carers.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Arbour Companions & Care is committed to providing high-quality tailored live-in care. We are pleased that our care staff and relief staff have been good. Thank you for your review.


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Review from Helen M (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies at Arbour have been absolutely amazing. In addition, the owner was wonderful to myself and my sister in the kindness, guidance and in the support that she gave to us. I know that without this I would have cracked at the beginning of this year. The lead carer was especially wonderful, kind,
patient and loving to my father. She was unbelievably supportive as firstly his physical abilities declined and then also as Alzheimer's kicked in she aided the further delivery of support aids from the social services and got him to use them despite an initial resistance. Thus, enabling a better quality of life for my father in the last few months of his life. She did all of this whilst also managing his wife who had very different issues of her own (verbally aggressive at times due to her own dementia). My father and our lives would have been so so different had we not used Arbour. I will recommend the company without hesitation.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

It is always a pleasure to receive a fabulous review, your compliments will be shared with the care team. Hearing your father had a better quality of life with our carers is fantastic. Thank you for choosing Arbour Companions & Care, specialists in live-in care for the proudly independent.


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Review from Robert W (Husband of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The live-in carer was brilliant. Having made herself at home over daycare previously, she was at ease and fitted in without any hassle. She made life interesting for my wife and took her out. Those who came in to assist early mornings, were efficient and respectful.

Reply from Julie Thomas, Manager at Arbour Companions & Care

We at Arbour would like to thank you for your kind words and it means a lot to us that the service we provide is always welcomed in providing support in your home. We will pass on the positive feedback to the live-in care worker who will be pleased to know that her work was appreciated.


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Review from Sally L (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few weeks, before my dad passed away, I was so impressed with the support, care, and compassion offered by Dad's carer. Prior to this in the months leading up to his death, he was happy, secure, and grateful for the care provided and all his carers looked after him with professionalism,
efficiency, and empathy. This live-in care allowed him to stay in his own home (to die) rather than him having no choice but to go to a care home which he did not want. As a family, we would definitely recommend and always use Arbour Companions & Care. We cannot speak highly enough of the carers, their dedication, and the work they do. Thank you to all the carers and the team you were brilliant!

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Thank you Sally for your feedback, your personal recommendation means so much to us.


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Review from Liz B (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour has been looking after my mother in her own home for the past four years and I have been very happy with their service. Mum is not easy to look after - she finds it hard to accept she has any limitations and so is reluctant to accept help or lose any of her independence, but Arbour's carers have
been endlessly patient and helpful as well as sympathetic and caring. It has been nice that despite her dementia and increasing mobility problems, she has been able to stay at home for as long as she has.

Reply from Sadie Gray, Executive Assistant at Arbour Companions & Care

Thanks for your review, as you know they are very important to us and for others looking into finding a carer. We wish you and your mum all the very best.


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Review from C R (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care at home live-in service. The carer is kind, caring, and diligent to needs and wellbeing. Very experienced carer in place which gives peace of mind to know we're in safe hands.

Reply from Julie Thomas, Manager at Arbour Companions & Care

Thank you so much for your kind words. Feedback is so important to us to ensure we provide the best service we can.


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Review from Graham A (Son-in-law of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your girls have been so attentive knowledgeable, kind, and caring. We are so pleased we chose your company. It gave mum the best possible care in her home and yourself as a top dog so to speak; you have been so approachable and accommodating. We felt you really wanted the best for us. We loved your
gentle respectful manner and felt so comfortable in your knowledge of all that was happening and felt that we could trust you completely.

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Review from Linda (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Managing Director was very professional and efficient from the get-go when I enquired about live-in care. Within a week of correspondence, we met her and two members of staff. One of whom was obviously very experienced in dealing with Dementia sufferers and was amazing from the minute she stepped
through the door and made a fantastic bond with my Mum - describing her as a Grandma figure. She always made sure my Mum was clean, comfortable and happy, ensuring Mum was always the priority. True assets to Arbour. I can and will only speak highly of Arbour Care and over the moon with the support they have shown myself and my late mother. Thank you so much, Arbour.

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Review from Wendy R (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are diligent in assessing client needs and providing high-quality care in the home. A manager visited my parents' home and spent a long time getting a detailed background, assessing their personalities and interests, preferences and expectations. This was done in a friendly, reassuring manner
to be able to match them with a suitable carer and an individualised care plan.
The live-in carers (there have been two over the last few months) have been hard-working, dedicated and have provided a high standard of care. Without this service, my parents would not have been able to remain in their home.
It has given my brothers and myself immense peace of mind to know our parents are safe and cared for 24/7.

Reply from Julie Thomas, Manager at Arbour Companions & Care

Thank you so much for the positive feedback, I will pass on your review and look forward to seeing you all soon.


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Review from Sue F (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour Care has consistently provided high levels of care to my mum. All carers are professional, efficient and highly skilled, and they have also all been sympathetic and caring. Whenever issues have arisen they have been handled compassionately and efficiently. The management team respond to us in
a timely manner and in a caring manner. I cannot praise the whole team highly enough.

Reply from Julie Thomas, Manager at Arbour Companions & Care

I would like to thank you from all the team at Arbour Care for your very kind words. We are very proud of the care team that deliver care and we could not have a better team to represent us as a company.
I will be sure to send your comments directly to the staff member looking after Mum. Once again, thank you.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Arbour Companions & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Arbour Companions & Care is calculated as follows: ( (51 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 64 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Arbour Companions & Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Christina Sell

Job Title: Registered Manager

Managing the day-to-day operations is Christina Sell. Christina oversees all care packages and works closely with the carers, supervising and sharing the expertise that she has gathered throughout her years of working in care.


Christina will also coordinate with all statutory services including Domiciliary care agencies and the Multi-Disciplinary Team, to ensure a well-rounded care provision is being accessed; always having the best interests of our clients in mind.


As a whole, we work with the NHS and know our way around the minefield of services available, including how to apply for an attendance allowance, and in some cases how to apply for health and social care funding. It is these types of information that we gladly share with our clients as ensuring your peace of mind is our first priority.



Specialisms


- Day-to-day operations. - Oversees all care packages. - Works closely with the carers, supervising and sharing expertise. - Coordinates with all statutory services.


Other languages


Spanish


Frequently Asked Questions about Arbour Companions & Care

What Type of Services does Arbour Companions & Care offer?

Arbour Companions & Care offers Home Care.

How many Carers does Arbour Companions & Care employ?

Arbour Companions & Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Arbour Companions & Care to verify any information. View our terms and conditions. Arbour Companions & Care has a Platinum Service – more info.