Sans Soucie Home Care Ltd

Unit 5, Paris,, Parklands Business Park, Railtion Road, Guildford GU2 9JX
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8.3 7 Reviews
  • Sans Soucie Home Care Ltd, Guildford
Sans Soucie Home Care gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.

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Care Provided by Sans Soucie Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sans Soucie Home Care Ltd

Sans Soucie Home Care Ltd Reviews (7)

8.3

Sans Soucie Home Care Ltd has a Review Score of 8.3 (8.300) out of 10, based on 2 reviews in the last 2 years. Over all time Sans Soucie Home Care Ltd has 7 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 1

Date Published

7
2
2
2
5

Review from A B (Mother of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter receives 24/7 support from Sans Soucie. I cannot praise the care workers and senior management team enough. They are very approachable, they listen and take action swiftly where needed. The senior management team are hands-on meaning they know my daughter well so really are able to provide
person-centred support. They are constantly looking to improve and actively seek feedback from clients and their families. My daughter enjoys the many activities, day trips and holidays that Sans Soucie organises and the social interaction they encourage between the houses they support. I am extremely happy with the support my daughter receives and the interaction they encourage from parents.

Reply from Daniel Thomas, Registered Manager at Sans Soucie Home Care Ltd

Thank you for your positive feedback. Providing person-centred care to the people we support is our priority, and it's wonderful to know this is evident to their family members. I look forward to our continued support for your daughter, working closely within a multidisciplinary approach. I will share your kind words with the team members who oversee your daughter's support. Best wishes.


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Treated with Dignity

Value for Money

Review from E R (Mother of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sans Soucie is committed to providing quality personalised care. Their style at present is collaborative and inclusive. Staff retention has improved a lot and continuity of care is very good. Management and staff strive to understand individual needs and action-highlighted issues in reasonable timeframes.
Staff training has become an important focus and communication between staff, family and service users has improved. It is becoming clear that management and staff care about the best outcomes and are approachable for discussion. They are open to receiving constructive and helpful advice if the need arises. This organisation continues to make improvements across the board and I feel my daughter is in good hands.

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Review from Simon T (Son of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken ill rather suddenly. His cancer was non-operable and, therefore, my father had to accept end-of-life, and within a few days of diagnosis. Dad lived for seven weeks - the care that he received from Sans Soucis couldn't have been bettered. For seven weeks, the carers arrived on time,
stayed as long as required and could not have been more attentive to my father - making him laugh daily. A huge thank you to all of our carers for making the best of a horrendous situation. We are so very grateful. Thank you.

Reply from , Registered Care Manager at Sans Soucie Home Care Ltd

We are very sorry for your loss. It has been a pleasure to look after your dad. We appreciate the compliments, and they will be shared with all staff.


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Review from T M (Mother of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor provider at management level and in their support for service users. Communication and staff accountability very poor. Implementing of care plan, not up to any sort of standard. Easy to respect choice of service users which is vital but dealing with choice that is detrimental to the service
users' welfare is not addressed. Very poor experience.

Reply from Michelle Moniz, Registered Care Manager at Sans Soucie Home Care Ltd

It is very sad that the writer has made the same allegations and called the police but her allegations were unsubstantiated after investigation. We were also disappointed to note the level of malice which seems to only target foreign or ethnic minority staff. We have reported our concerns which are being investigated accordingly.


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Review from P E (Mother of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Very supportive of my needs. Kind and considerate.

Reply from Helen, Administrator at Sans Soucie Home Care Ltd

Very Happy to Support this young Lady. Our third year in Supporting Her.


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Review from Sylvana B (Mother of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is always happy to go to Sans Soucie, the support is adequate for his special needs. Overall, Excellent.

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Review from Clive H (Son of Client) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sans Soucie Home Care Ltd supported my Mother for the past 2+ years. My mother had early onset of dementia and needed assistance with getting up, washing and getting ready for the day. The team at Sans Soucie were at all time extremely supportive of both myself and mother. Great service, highly recommended.

Reply from Padner Kupakuwana, Registered Care Manager at Sans Soucie Home Care Ltd

Thank you very much for your positive review. Our staff enjoyed to work with your mum and family. We wish her her and your family all the best


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Current Review Score: 8.3 (8.300)

Overview of Review Score

The Review Score of 8.3 (8.300) out of 10 for Sans Soucie Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Sans Soucie Home Care Ltd is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) ) ÷ 10 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sans Soucie Home Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Sans Soucie Home Care Ltd

What Type of Services does Sans Soucie Home Care Ltd offer?

Sans Soucie Home Care Ltd offers Home Care.

How many Carers does Sans Soucie Home Care Ltd employ?

Sans Soucie Home Care Ltd employs 64 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sans Soucie Home Care Ltd to verify any information. View our terms and conditions. Sans Soucie Home Care Ltd has an Enhanced Service – more info.