Care2Home Ltd

282 Baldwins Lane, Hall Green, Birmingham B28 0XB
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9.8 41 Reviews
  • Care2Home Ltd, Birmingham
Care2Home Ltd provides expert care to clients in their own homes around the Solihull and surrounding areas. The services that they provided are tailored to an individual's needs, and they ensure that the care clients receive will continue to enable them to remain in the comfort of their own homes.

Services they provide include Personal Care, Dementia Care, Respite Care, End of Life Care, Domestic Care as well as Companionship support. Please see their website for more information, or contact the friendly team - they will be more than happy to help in any way that they can.

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Care Provided by Care2Home Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care2Home Ltd
  • Person in charge
  • Manjit Kaur (Manager)

Funding & Fees Guide for Care2Home Ltd

  • Prices

  • From £22.50

Care2Home Ltd Reviews (41)

Total of 41, showing 21-40
9.8

Care2Home Ltd has a Review Score of 9.8 (9.845) out of 10, based on 10 reviews in the last 2 years. Over all time Care2Home Ltd has 41 reviews.

Overall Experience

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Date Published

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Review from John R (Nephew of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care2Home was contracted to look after my Aunt in July 2021, taking over from another provider. I am really pleased with the whole package of care that the Management Team and their great team of care workers are providing. From excellent communication with me to their creative ways of sorting out very
challenging issues that my Aunt faces.
What really impresses me is the way The Managing Director, in particular, takes responsibility and gets things done. All this leaves my Aunt looking and feeling as well as is possible given her age, medical condition etc.
The caregivers that look after my Aunt are excellent, and her home is kept clean and tidy - to my mind, this is a good indication of really super overall care and provides me with the reassurance that she is in very good hands.

Reply from Sarg Singh, Director at Care2Home Ltd

John, thank you so much for this lovely review and the praise to all our team and individuals. We do really appreciate this and love providing this service to your Aunt.


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Review from Dawn W (Daughter of Client) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, checking taking tablets in the morning and bathing.
Evening tablets are left with her and not overseen them being taken recently - but she needs to be watched otherwise she won't be taking them.
All carers are very attentive and kind.
Previously, morning calls were too late but now it
is fine. Thank you.

Reply from Sarg Singh, Director at Care2Home Ltd

Many thanks for your review Dawn. It is great to see you are happy with the care we are providing. We are also happy to know that your mum gets on very well with her regular carer. I am pleased that we had also managed to alter the care plan to ensure the timings were as preferred and everything is working smoothly.


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Review from Kurt T (Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, always reliable and polite. Very professional and courteous. Helpful with all my requirements such as cleaning, cooking and shopping. This is a great company. I would definitely recommend them.

Reply from Sarg Singh, Recruitment at Care2Home Ltd

Many thanks for your review. We really appreciate your kind words and are very happy that you feel this way about our service.


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Review from Raymond H (Brother-in-law of Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care2Home are well managed and have great carers. All the carers showed care and compassion to my late brother-in-law who passed away and subsequently his widow. They were reliable and punctual throughout the day and night - often going the extra mile. They have supported the family brilliantly.

Reply from Sarg Singh, Recruitment at Care2Home Ltd

Many thanks for your review and kind words Raymond - it is much appreciated. We are glad to hear you are happy with the care we are providing.


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Review from J S (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been looking after my dad for the last couple of years. My dad has limited mobility and the manager has helped us as a family to put things in place to assist Dad in making his life easier.
We were especially touched when she visited him last year on his 90th birthday, he loved his
birthday cake and Christmas last year, he had a surprise visit from Father Christmas! We had a difficult year as a family last year and these visits put a smile on our Dad's face.
He looks forward to his various daily carers and he always has a tale to tell. Thank you all so much.

Reply from Sarg Singh, Recruitment at Care2Home Ltd

Many thanks for your really kind review. We are so happy we have been able to put a smile on your dad's face and we will continue to do this.


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Review from N J (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since being under the care of Care2Home, I've found the staff to be kind and understanding. Id I have any concerns, the management team are easy to get along with and willing to accommodate and changes per training my care. A wonderful company with excellent staff that I consider as friends.

Reply from Sarg Singh, Recruitment at Care2Home Ltd

Many thanks for your kind feedback! We are really happy to hear this.


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Review from Stephen G (Client) assisted by family/friend published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is excellent. We are more than happy.

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Review from J H (Daughter of Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Solihull Heritage. We are very pleased with this care agency. Kind, caring and considerate. All carers support me and my brother with efficiency - dignity for caring for our dad. They are fun too and bring a smile to Dad's face. They are compassionate and made Dad feel comfortable too. This makes us
feel very happy with confidence.

Reply from Sarg Singh at Care2Home Ltd

Many thanks for your kind words about our carers and our service. We are very proud that we make you as a family and your Dad very happy and bring a smile to his face. Thank you again; we really appreciate the feedback.


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Review from E H (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all carers, very kind and always helpful. My carer is very good. He does caring for me.

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Review from Maureen H (Wife of Client) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience having carers and I am very pleased with the care my husband has had and the all round attitude of the people that I have met. They are a credit to Heritage Healthcare (Solihull).

Reply from Sarg Singh at Care2Home Ltd

Thank you very much for your kind words. We really appreciate it, and it is great to hear that you are very happy with the carers and the care we are providing.


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Review from V J (Wife of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers seem pleasant. They are on time and helpful.

Reply from Sarg Singh at Care2Home Ltd

Thank you very much for your review. We appreciate your kind comments and are glad you are happy with the service we are providing.


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Review from Simon C (Son of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage and their staff are very good in the care they provide, the company are easy to talk to about any issues and will always try to change care plan if requested. Even though the turnover of staff in the care sector is high Heritage seem to have a settled team and the service currently provided
is very caring. We would not hesitate to recommend the company and have done on several occasions.

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Review from Manjit S (Son of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage Healthcare is caring for my mum. The carer cares. She is very good we are very happy with the service Punjabi specialist carer always communicates with my mother and we are very happy and gives so much respect to my mum. She has dementia and we are very happy with Heritage Healthcare.

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Review from Pam O (Daughter of Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Heritage Healthcare Services and their carers who help me with my mum who has dementia. They are very professional and help very much, it's very much appreciated. I am happy to be with Heritage Healthcare.

Reply from Anna McCormick, Marketing Assistant at Care2Home Ltd

Hi Pam, thank you so much for your review. We're really glad you're happy with the service we are providing for your mum.


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Review from Shelagh G (Wife of Client) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of this wonderful team since December 2016. The team of carers are professional, caring, easy to talk with and allow flexibility within my husband's care plan. This ensures his complex needs are met and continually assessed. I have cared for my husband for 12 years
and was reluctant to accept help. However, this is the best decision I have made.
Thanks to the whole Team and particularly, their Manager, for all your ongoing, personal efforts to ensure my husband is as peaceful and comfortable as possible.

Reply from Morgan McAllister, Marketing Assistant at Care2Home Ltd

Thank you so much for your lovely review - we're delighted to be able to help!


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Review from C P (Daughter of Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, we were concerned when allocated the above agency for SHS - end of life for dad, as it was new and had not been CQC assessed. However, our concerns were unjustified, as at all times they were professional - both management and staff. They were kind and treated dad at all times with respect
and dignity. They often went beyond and exceeded their requirements in time. No situation ever seemed too much for them. The Owner is very hands on and often got involved practically. They were a great support when dad passed away. We could not of managed without them.

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Review from Shabana H (Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare provided me with a brilliant service. I have the choice of my carer who speaks my own language. Carer treats me with dignity and respect and always gives me choice. Management team is very supportive as they keep an eye on the service checking it every month. I am very pleased with
this service I am getting.

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Review from John B (Husband of Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Health Care provides excellent care for my wife. My wife lives with dementia and challenging behaviour. Previously we had a difficult time to settle with carers, but this company, carers and management are very professional, excellent and talented and very helpful in every way. Whenever we
need them they are always there with open hands to help us.

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Review from Elsie S (Wife of Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend recently recommended Heritage Healthcare to us. My husband has bowel cancer. We recently started receiving care from Heritage Healthcare and it has been excellent. They are very kind and always on time, and the carers are brilliant with my husband.

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Review from Anu R (Daughter of Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia, a heart problem and stroke. Heritage Healthcare provide excellent care for my mom. Punjabi speaker carer always does different activities my mom. Always engages, we are very pleased with Heritage Healthcare. They are excellent. 10/10.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Care2Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Care2Home Ltd is calculated as follows: ( (49 Excellents x 5) + (9 Goods x 4) ) ÷ 58 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care2Home Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Manjit

Manjit Kaur

Job Title: Managing Director & Registered Care Manager

Joined: 2016

Director and Registered Care Manager of Care 2 Home LTD, Manjit Kaur is a hard-working and confident individual, with over 16 years of experience within Social Care.


Highly organised, efficient and reliable, Manjit consistently displays her commitment to her work and works with her clients to ensure the best possible outcomes for the individual and their loved ones. Manjit has excellent communication and interpersonal skills which enable her to lead and have positive working relationships with her care team


Manjit said, “I will use my skills and knowledge of the Social Care sector to develop Care 2 Home LTD as a trusted care provider of choice within our community. I will take a very hands-on approach to my role as Registered Care Manager and look forward to building relationships with all of our clients.”


Arjan

Arjan Singh

Job Title: Deputy Manager

Joined: 2016

As Senior Care Coordinator and Deputy Manager, Arjan’s experience within business administration and customer services has produced exceptional communication which resonates with both carers and clients. Continuing his growth within the care sector Arjan has an NCFE Level 3 Diploma in Management and is currently learning undertaking a Level 5 Leadership and Management Apprenticeship.


Constant contact with carers is pivotal to Arjan’s role, his excellent organisation and managing of staff rotas allow carers to have a work-life balance. Arjan’s overall proactive and friendly approach leads to alternative ways of accommodating the care assistant’s preferences. This assists carers in providing the best care and supports possible.


Arjan says “Wanting to make a positive impact on people’s lives, my duty is focused on the co-operation of visits, making sure certain carers are happy and safe, ultimately leading to gracious care for our clients. It is the committed carers on which I really rely on particularly with everchanging rotas, enabling the needs of our clients to be met.


Sarg

Sarg Singh

Job Title: Recruitment & Finance Manager

Joined: 2017

Sarg’s journey with Care2Home Ltd started in 2017, encompassing a broad area of business experience across various industries, his knowledge and talent acquisition has inserted growth within Care2Home. Sarg’s expertise identifies quality carers, this starts straight from the recruitment process to key training and development of carers, ultimately leading to the highest possible standard.


Sarg’s role also expands to financial planning, providing the monthly accounting for Care2Home, his outstanding communication with the NHS, CHC and Solihull Council ensures a first-rate relationship is maintained. Sarg’s development is ongoing through his progression he has recently gained an NCFE Level 3 Diploma in Management, following this up by a Level 5 Leadership and Management Apprenticeship.


Sarg said “I find it rewarding to know I have provided a thorough and safe recruitment process which can assure carers are comfortable with the care they carry out, moreover clients are being looked after to a high standard. The carers have a massive part to play in how the company is portrayed, therefore I always ensure the carers are carefully selected and meet the high standards and values I and Care2Home have set.”


Anil

Anil Singh

Job Title: Business Administrator

Joined: 2018

Anil Singh is the Business Administrator at Care2Home. Anil’s energetic and friendly approach assists the client family’s queries as well as providing support to carers. The collaboration Anil provides within the teams, allows information to flow clearly through team members.


Anil expresses “I always enjoy speaking with our clients, it gives me the most satisfaction when I know I have successfully helped or assisted with our client’s needs, making that difference brings a sense of pleasure. Keeping on top of compliance and completing checks confirms our continued determination for the best possible care.”


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