Platinum Care Cheshire Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Platinum Care Cheshire Ltd has 5 reviews.
Overall Experience
5
0
0
0
0
Date Published
5
0
1
1
4
Reviewer Connection to Platinum Care Cheshire Ltd
3
1
1
Overall Experience
5
0
0
0
0
Date Published
5
0
1
1
4
Review from Victoria R (Daughter of Client) published on 11 July 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Just want to let you all know how fantastic you have been with Mum.
Things have progressed relating to her disease and is now in residential care. Although Mum was quite complex, fussy, and challenging at times, you have surpassed all expectations in your care.
Your flexible and caring approach has
been second to none. Communication was always made simple and responsive.
Each carer working hard to achieve another's independence, and I thank you all from the bottom of my heart.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracy E (Daughter of Client) published on 16 July 2019
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
This agency supported my mum in the last couple of months of her life.
We didn't have carers visiting we had angels. The care staff were amazing not only did they support my mum, they also supported us as a family. Nothing was ever too much trouble and the communication between the agency was 1st
class.
Carers were always on time and we, as family, were involved in all decision making. It got to a point that we knew mum's carers well as she always had regular care staff, funny to say this but we looked forward to their visits as it felt like family were visiting. Carers always treated my mum with the utmost respect. I cannot thank this agency enough for the support that we received. Forever grateful this agency deserves a rating of 10 stars.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Claire A (Daughter of Client) published on 14 May 2018
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum has used the services of Platinum Care for some time now. The carers are thoughtful, considerate, conscientious and kind. Mum is wholly comfortable with them and there seems to be a small core of team members who regularly attend Mum's needs. This continuity is reassuring for both Mum and the family,
especially as Mum has memory problems. The care team will inform us if medications have not been delivered, or if Mum is running short of personal toiletries etc. As a family, this reassures us, especially as we don't live local to Mum. The only criticism we have is that Platinum Care were unable to provide care where Mum-In -law resides; following recent hospital stay, they were our first choice to facilitate her care needs post-discharge. We have no hesitation in recommending Platinum Care and their care team to anyone and hope their high standards of care provision/communication continue.
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Care / Support
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Treated with Dignity
Value for Money
Review from Barbara W (Client) assisted by family/friend published on 15 May 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The service received has been very good and made me feel more confident to remain safe within my own home. Over the last 2-3 years, I have come to know many of the carers personally and built up a good level of trust and support, particularly important to me as I am registered blind.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dennis H (Husband of Client) published on 25 August 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We found all the carers kind, considerate and professional in their duties, and can highly recommend them.
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Care / Support
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Treated with Dignity
Value for Money
Current Review Score: 8.0 (8.000)
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Platinum Care Cheshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Platinum Care Cheshire Ltd is calculated as follows:
(
(6 Excellents x 5)
)
÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Platinum Care Cheshire Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows:
3
= 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 26 Jun 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Platinum Care Cheshire Ltd has an Enhanced Service – more info.
