What Type of Services does Bluebird Care Andover & Stockbridge offer?

Bluebird Care Andover & Stockbridge offers Home Care.

How many Carers does Bluebird Care Andover & Stockbridge employ?

Bluebird Care Andover & Stockbridge employs 40 carers.

Bluebird Care Andover & Stockbridge, 4 London Street, Andover, Hampshire SP10 2PA

Review from Michael R (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

I have found the Bluebird Care experience to be entirely positive. The assessment process was very thorough and the care itself has met my needs fully. My various carers have been friendly, helpful and very sympathetic to my needs. I would recommend Bluebird to anyone requiring at- home care.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sending us your feedback. We are delighted to hear you have found your experience with Bluebird Care entirely positive, and we really appreciate your kind recommendation. We will share your review with our team, who will be extremely pleased to hear of your satisfaction.

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Review from D W (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

We arranged for Bluebird to provide "Live - In" Care for my Mother following a Stroke she had back in November last year and are very pleased with the quality of Care they are providing. This has enabled my Mother to make a good progress in her recovery and to continue living in her own home where she

has lived for 40 years.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sharing your experience. We're delighted our live-in care service has been a positive support for your mother after her stroke, and it's amazing to see the progress she's making in her beloved home. We wish you and your mother continued health and are here to support if you need further assistance.

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Review from Penny T (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience

Bluebird have looked after my dad for over 3 years until he passed away in December. They called in twice a day and the care and support he received was first class the whole time. Not only did they provide physical care but also emotional support as my dad missed his wife (my mum) since she passed

away 5 years ago.
As the years went on dads health deteriorated and they would flag this with their managers and within a day they had notified my dad's GP who would ensure then come out and asses my dad. If they were not happy they would again take this up with the GP, they definitely went above and beyond every time with his care.
My dad passed away after spending 2 weeks in hospital and when it was his funeral his carer came to the funeral and you could see how much she genuinely missed my dad.
I recommend Bluebird 100% and will always be grateful for the care and love you showed my dad.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sharing your experience with Bluebird Care and for trusting us to support your dad. We are sorry for your loss and will always remember him fondly. We are grateful for having the opportunity to make a difference in his life and really appreciate your recommendation, thank you.

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Review from S B (Stepdaughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience

I cannot thank the team enough for the care and service they have provided.
They have gone out of their way to accommodate our needs and had a kind approach to what has been an unsettling, stressful time.
Thanks again.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely review. It's a pleasure to support you and we will share your kind comments with the team.

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Review from Joshua D (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience

It went well and I am satisfied that we covered things that I needed to discuss. The care is very good and the carers that come with service are very professional and provide good support.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We are delighted you are so satisfied with our care services and will share your feedback with our team.

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Review from Alison L (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience

The carers from Bluebird Care are absolutely excellent. They are great with Mum (who has Alzheimer's), kind and professional throughout. We initially had a few teething problems with the admin, communication and organisation of timings, hence the four-star rather than five-star review. However, Bluebird

has always responded/resolved any questions/queries or changes/amendments quickly. I would highly recommend them to look after your family.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to submit a review. It's a pleasure to support you and we're delighted to receive your lovely feedback. We will share this with our team.

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Review from Rachel S (Daughter of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience

Excellent service of companionship making mum feel special with an extra visitor, Continuity which helps with mums needs, thank you.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback. We're delighted to hear you are satisfied with our service as it's a pleasure to support you and your mum. We will share your lovely review with the team.

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Review from M G (Son of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience

Overall our experience with Bluebird has been very positive. It wasn't easy to convince my mother that she needed some help, but your service really made it possible for her to stay at home a little longer. From our perspective, Bluebird has always been very communicative and easy to contact, and flexible

with care scheduling. Your carers have provided a reliable and kind service to my mother, who wasn't always an easy customer.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely feedback. It was a pleasure to support you and your mother and we are delighted to hear you were satisfied with our service.

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Review from Richard W (Son of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience

Bluebird Care set the benchmark others have to reach. The carers are always smart, polite and professional. It's always a pleasure to welcome them into your home. Bluebird are always ready to help.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback. We are delighted you are so satisfied with our service and will share your kind comments with our team.

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Review from D L (Wife of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience

All the carers are pleasant and helpful. Some of the more experienced ones do chat with my husband more which is good.
Office staff are also helpful and try and accommodate my request for carers at other times.
A little more standardisation of timing for the morning visits would be helpful.
Overall,

a very good service.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your review. We are delighted you are pleased with our service and will share your feedback with our team.

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Review from Philip H (Husband of Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience

All very good.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We are delighted to receive this five-star feedback.

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Review from Norman B (Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience

I have been a customer of Bluebird Care Andover since October 2021, they are and have always been so helpful from office staff to my daily carers my treatment has been awesome.
Over the last few weeks, my physical problems have been more challenging due to increased pain in my lower back (Spondylitis)

and trapped nerves. All my carers have been awesome and I would like to thank them all for their help.
With a special thank you to all the staff members for helping me so much and going above and beyond. All my other carers are also awesome I just didn't have them on my Rota for this period. Finally, a huge thank you to all the office staff for their professionalism and support. Thank you so much.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback. It is our pleasure to support you and we are delighted to read such a glowing review of our service. We will share your kind words with the team.

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Review from Ian M (Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience

Recovering from new hip op. I (85) and my wife (83) decided we needed help as we live in an awkward, listed, property. We contacted Bluebird (Andover) who moved very quickly to meet us, identify our needs - showering, dressing, and hands-on care - and fast to arrange a package to start the following

day, morning, and evening. We were sent carers who understood what we required and, without exception were confident, conscientious, and always cheerful, and as we had about 15 different carers coming, this made their visits very productive. They supervised the exercises I had been given by the physios and they (the physios) were always complimentary about my progress.
I will always be grateful for the efficient way that Bluebird got me through those two difficult weeks.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sending us such amazing feedback. We are delighted that your experience with Bluebird Care was so positive, and we are pleased you are feeling much better. We will share your lovely feedback with the team.

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Review from Sarah W (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience

Our carer has been absolutely wonderful - provided as an emergency to look after my mother, who went into the hospice an hour after the carer arrived. She then kept house for my father for sixteen days. My mother was at home from the hospice for three, intense days when the carer coped admirably, although

she needed my assistance to move my mother. Mum died on the third day and the carer has continued to act as housekeeper for my father and leaves us today.
We cannot fault the carer in any way, she has been marvellous.
We were a little surprised to discover that for all of the four weeks she has been with us, we were charged the emergency respite rate, despite the carer only working at a respite level for three days; the remainder of the time she has been pottering about the house preparing light meals - no serious cooking - washing, tidying and washing up for my father.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send us your feedback. We really appreciate your positive comments about our care assistant and the service provided. I have passed your review to our senior manager who will be in touch to discuss any concerns you have. Thank you again for sending your feedback and if there’s anything else we can do, please call us on 01264 310 888.

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Review from S M (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience

Bluebird have been supporting my father for a while and I can't express how impressed I am with their services. Every carer has treated my father with the utmost respect, they are friendly, considerate and efficient. Everyone is well-presented and relates well to both my father and myself.
The communication

with the company is excellent and any queries I have had, such as needing short-term cover for a holiday or additional tasks are dealt with swiftly and with minimum fuss.
I can highly recommend them.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for leaving such a lovely review. It's a pleasure to be supporting you and your father, and we are very grateful for your recommendation.

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Review from Chris G (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience

It is the time of year to reflect and it has also been a full calendar year of care since Bluebird started looking after my father and supporting my stepmother.
From the off, we thought the engagement, the nature of the two-way set up and planning under the leadership was spot on making the start of

our journey more straightforward and less stressful for all of us.
Ongoing, with the leadership's help, in my view finding the best carer that fits/works with my father's needs has been key, and for that of my stepmother too. We can't sing enough praise for the carer who is that person, always going one step beyond, always with grace and patience. We are indebted to her!
Huge credit to the rest of the team too, the carers who visit less frequently but have to fit into a dynamic they are less regular or familiar with, and the support teams who are always attentive and professional when delivering their services too. Thank you all!

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting such a detailed and complimentary review of Bluebird Care. We take great pride from your glowing feedback, and it's a pleasure to be supporting you, your father and your stepmother.

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Review from Andrew M (Son of Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

We are delighted with your service and professional care. The carer has been exceptional and we are very grateful to have her looking after my mother so well.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting a review. It's lovely to hear that you are delighted with our care service and we will pass your feedback to the team.

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Review from S A (Wife of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience

Bluebird cared for my husband for the last two years of his life. He was an independent man who wasn't keen to have help, but he realised that he needed it and that the help provided made his life better. The office help and advice were invaluable. When you start the care journey you are not sure what

is available and what the future holds. Everything was explained, the options to choose from and how to solve future problems, if and when they arose.
The care team were all friendly and kind. They were clean, respectful and supportive and I have no hesitation in recommending Bluebird. Thank you all.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

We really appreciate you taking the time to submit such lovely feedback. It was our pleasure to support you and your father, and we are happy to have helped on your care journey. We will send your kind comments to our team, thank you.

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Review from Brian C (Friend of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience

Bluebird took the time to understand the specific needs of a client who was fiercely independent, quite challenging and who did not particularly see the value or importance of the care that she needed. Through the patience of the management team and the wonderful engagement and interpersonal skills

of the care team, this client is now living a much more fulfilled and independent life without making challenging demands of her friends and neighbours. Without being patronising or officious, the Bluebird team was able to demonstrate that they were there to support independent living, not to take the right to decide away from the client or to prevent her from doing the things that she wanted to do when she wanted to do them. A difficult balance with someone requiring significant physical support, but Bluebird achieved it with gentle and caring efficiency. Highly recommended - thank you!

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Brian. It's a delight to read your wonderful feedback, and we are happy to have supported you. Thank you for taking the time to submit such a lovely review.

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Review from Richard O (Client) assisted by family/friend published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

I am very pleased with Bluebird's Care. They have enabled me to stay in my own home and to enjoy family and village life. My live-in carer is wonderful, so caring and kind and she is also a good cook!

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting your feedback. We're very pleased to hear how happy you are with our live-in care service, and we'll be sure to share your review with our live-in team.

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