Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
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9.8 39 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Andover & Stockbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Broad (Registered Manager)

Funding & Fees Guide for Bluebird Care Andover & Stockbridge

  • Prices

  • £39.99 per hour.

Bluebird Care Andover & Stockbridge Reviews (39)

Total of 39, showing 21-39
9.8

Bluebird Care Andover & Stockbridge has a Review Score of 9.8 (9.806) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Andover & Stockbridge has 39 reviews.

Overall Experience

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Date Published

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Review from William P (Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a bit of a sticky start with my first two short-term carers, I have been wholly satisfied with my next three carers. They have shown professionalism and willingness to help at all times. The HQ and office staff have also been very good and helpful and have sorted out problems and difficulties
quickly and efficiently.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Hello William, we really appreciate you taking the time to send us your feedback, so thank you. We're very happy to hear you are wholly satisfied with our live-in care service, and we have shared your review with the live-in team.


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Review from Deborah L (Daughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Andover have provided an excellent ongoing visiting service for over 3 years, firstly for my stepfather, and more recently for my mother, both with different needs. After an initial consultation, the office understood and interpreted the care requirements with tact and kindness. Their
local knowledge of the doctors' surgeries and wrap-around care teams is excellent, which allows us the best advice. Carers' visits are punctual, reliable, and scheduled with mum's daily requirements. Mum's carers are professional, cheerful, interested in and mindful of Mum's disposition and health, and always happy to deal with any shopping or task as asked. Respectful friendships have been formed over time. The daily reporting on the phone app allows me and the family an instant sense of how Mum is on any given day before we even speak to her - a great asset.
Grateful thanks to all the Bluebird team.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you Deborah for leaving such a lovely and in-depth review of our service. We're honoured to read such high praise and we're delighted that you and your family have more peace of mind. We will be sure to pass your kind comments on to the team.


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Review from J P (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The local Bluebird Care team (Andover) have been fantastic. It’s been a difficult few months as our mum’s health and mental capacity has rapidly declined. There have been many twists and turns but each time Bluebird has kindly worked with us when we’ve needed to dial up or down on the number of care
contacts each week.
The carers always bring a smile to Mum’s face and she enjoys the conversation and care they provide. They are a very knowledgeable and professional team and have shown Mum genuine kindness and dignity. I cannot praise them enough.
The office team are approachable and always ready to answer questions or find solutions. I feel that they know and care about us as a family and I have appreciated the personal response. I have never felt like I’ve been working with a large corporate care agency.
I like the online portal that allows me to keep track of visit schedules and visit notes.
So thank you all. You do an amazing job and I would highly recommend your service.

Reply from Natasha Cool, Senior Manager at Bluebird Care Andover & Stockbridge

It's our pleasure to support you and your mum and we are incredibly grateful to you for leaving such a lovely review about our team and care service. Thank you.


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Review from H M (Wife of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided great care to my husband during his last days. The care assistants were amazing, the office staff were very efficient and I was impressed with their service. Before we had Bluebird, I was my husband’s main carer, so when they came in, it really took the pressure off me. Their support
was not just for my husband, but for me too. Thank you Bluebird Care.

Reply from Natasha Cool, Senior Manager at Bluebird Care Andover & Stockbridge

Thank you for leaving such a lovely review. It was our pleasure to have supported both your husband and yourself.


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Review from Leonora B (Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has served both my husband and me very well indeed. The carers give help with thoughtful kindness, courtesy and respect. Excellent sleep-in team with chats on many topics.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us a review - we're happy to help and it's great to hear about your positive experience!


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Review from Jim P (Son of Client) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care provided care for my father for over 18 months. It started off as once a day, but then grew and we were looking at additional input when a fall and a long hospital stay resulted in him needing full-time care elsewhere.
Our experience was wholly positive - from the first assessment
visit (very thorough) through to the tremendous help and support from the office whilst my father was in hospital. The carers were great and my father formed real attachments to several of them - they were his friends at a time when COVID and failing mental and physical health made things difficult. He had fun with them - chats, exercises and the Bee Gees!
The office was always quick to let us know what was going on and we felt as though we were working in partnership, with my father's best interests at heart. A great feeling. Thank you to all of the team, and to one staff member who he still talks about (positively!) now.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Jim, thank you for leaving such nice feedback about your experience. We will pass it on to our team!


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Review from D B (Son of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the whole service which Bluebird provide and in particular the app which makes life so much more convenient and useful by providing the family with instant peace of mind knowing instantly the results of the visits made.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to review us! We're glad to hear you're happy with our service and also the app!


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Review from C P (Wife of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You were all brilliant, friendly, fun and all so helpful to us both, finding it hard now you have all gone.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

It was our pleasure to help you! Thank you for submitting a review.


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Review from P M (Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My live-in carer (two weeks) was limited, e.g. cooked Thai style food for herself and spent much time in her own room - seemed depressed.
The carers - two hours daily - were cheerful and helpful, seemed very busy but never complained, shopped cooked simple snacks. I looked forward to their arrival
each day.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback, we are happy to help.


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Review from S H (Daughter of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was very kind and patient. My father found her great company and she was a joy to have around. We would definitely be happy to use Bluebird again. We had complete peace of mind with her looking after my Dad.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for leaving your review. We were very happy to help you and your dad.


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Review from Andrew G (Son of Client) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are an essential part of my parent's day-to-day living. They do a fantastic job, providing support and everything required to get my parents going each morning. Always on time, always with a smile.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Andrew, what a lovely review for my team and me to read! Thank you for taking the time to submit it - very happy to be supporting you and your family.


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Review from Emily D (Solicitor of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Andover were caring, dependable, professional and thorough in their support provided to my elderly client. They took time to ensure that they knew him and fully understood his needs. I was impressed by their teamwork, the support given to their staff and sense of humour. I would recommend
this agency to others.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely review. We were happy to help you and your client.


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Review from C A (Client) assisted by family/friend published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, efficient, caring staff. Excellent response from management.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your kind words. We will share them with the team!


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Review from Sara D (Daughter of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Bluebird Carers for over a year for Dad and as his Alzheimers got worse we were able to increase the care package accordingly. We started at 2 visits a day and finished with a live-in carer. This enabled us to keep Dad safe at home for as long as we could. At all times he was treated kindly
and compassionately. Bluebird listened to us when we needed changes and the live-in Carers were matched as close as possible to our wishes. Listening to music with Dad, taking time to chat, laugh and engage are as important as the physical care and we got that in bucket loads which was so reassuring as a family. There were some outstanding Carers and even during stressful times (that there always will be with dementia) there was always understanding and best intentions. As a family, we will remain always grateful for the professionalism and help we received from Bluebird Care through the most difficult of times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us a review, Sara. It's great to read your lovely comments about both our home care and live-in service, and it was a pleasure to help you.


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Review from Sue H (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been having care visits from Bluebird over the last year, due to having vascular dementia. They have made a huge difference to her day to day living and enabled her to remain in her own home for much longer than would have been possible without them. They have kept her company, had a sense
of fun, which Mum enjoyed and cared for her well-being.
They have afforded us all peace of mind, when we were unable to be there ourselves.
Would definitely recommend, should you be considering care.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Sue - thanks for your kind recommendation. We really appreciate it and are very happy to help you, your mum and your family.


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Review from Louise C (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. Bluebirds were extremely helpful to my neighbour, kind caring and most of all professional.
The care manager was excellent at assisting in her needs. Treating her with utmost dignity at all times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your review, Louise. Happy to have helped.


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Review from M B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are kind and helpful. They are all welcome in our home.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us this review. I will pass your kind comments on to our team.


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Review from A K (Husband of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carers have all been highly professional, dedicated and well trained in caring for my wife. They are a credit to their profession and to Bluebird in particular.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for taking the time to leave such a nice review. It's great to hear how happy you are with our Live-in Care team - I will pass your comments onto the team.


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Review from S L (Daughter-in-law of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, we have used Bluebird for several years, we couldn't have survived without them. Not only did they care for Mum, but they also cared about us. I don't think we ever had cause to complain.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi S L - thank you for taking the time to leave such a nice review. We always aim to provide outstanding service, so it's great to hear how happy you are with us. I will pass your kind comments onto our care team.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (120 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager

Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


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