Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
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9.8 44 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Andover & Stockbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Broad (Registered Manager)

Funding & Fees Guide for Bluebird Care Andover & Stockbridge

  • Prices

  • £39.99 per hour.

Bluebird Care Andover & Stockbridge Reviews (44)

Total of 44, showing 41-44
9.8

Bluebird Care Andover & Stockbridge has a Review Score of 9.8 (9.793) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care Andover & Stockbridge has 44 reviews.

Overall Experience

  • 35
  • 9
  • 0
  • 0
  • 0

Date Published

44
12
18
28
16

Review from Louise C (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. Bluebirds were extremely helpful to my neighbour, kind caring and most of all professional.
The care manager was excellent at assisting in her needs. Treating her with utmost dignity at all times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your review, Louise. Happy to have helped.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are kind and helpful. They are all welcome in our home.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us this review. I will pass your kind comments on to our team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from A K (Husband of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carers have all been highly professional, dedicated and well trained in caring for my wife. They are a credit to their profession and to Bluebird in particular.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for taking the time to leave such a nice review. It's great to hear how happy you are with our Live-in Care team - I will pass your comments onto the team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Daughter-in-law of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, we have used Bluebird for several years, we couldn't have survived without them. Not only did they care for Mum, but they also cared about us. I don't think we ever had cause to complain.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi S L - thank you for taking the time to leave such a nice review. We always aim to provide outstanding service, so it's great to hear how happy you are with us. I will pass your kind comments onto our care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (144 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager

Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


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