Review from Matthew M (Grandson of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience

The level of care and patience they give my grandmother cannot be faulted. It has exceeded everything that I had ever expected and our family appreciate everything they do for her.

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Review from S T (Daughter of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother received wonderful care from the team for years. The carers became friends, and I had total confidence in them all. They were unfailingly cheerful and reassuring. Their professionalism shone through every contact.
Though my mother was admitted to hospital, I went to the house having been

told on the phone of their concern and found my dear old mum warm, clean and cosy in bed, with a drink beside her. The carer has already informed the GP. Unfortunately, my mother never came out of hospital/nursing home, but I will always be so grateful to all at Heritage Care at Home Ltd.

Reply from Pat Smith at Heritage Care at Home Ltd

Thank you so much. We would like to say that both your parents were a pleasure to care for. They will be missed by all of us.

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Review from Alfred S (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

I have no complaints about the service, in fact, I am completely satisfied.

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Review from Karen A (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

I have found all the Heritage care team to be very helpful, polite and understanding. My Mum has many serious medical conditions and we find the support from Heritage very good. My Mum likes her space and it is good to know that she is treated with respect and dignity as she does not like to be bossed

around, which is certainly not the case with Heritage. It is good to know that my Mum is well looked after when I cannot be there for her. Thanks to all the staff at Heritage.

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Review from Frances L (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

I had heard Heritage Care at Home were the best care company and fought to have them care for my mum who is dying. They treated her with compassion and dignity and professionalism. Any concerns I had were sorted immediately, nothing was too much trouble. We the family were also made to feel involved.
I

cannot praise them enough. The manager stayed with us until her body was removed.

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Review from I W (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Everyone who has been in contact with my mum has treated her so nicely. She has been treated like a family member. They have always accommodated changes at short notice, they have handled emergency situations extremely well and kept me informed of any developments. Their log book is particularly helpful

to me. They've always been there when mum needed a doctors visit and liaised well with Social Services. I couldn't have wished for a better service.

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Review from Angela B (Wife of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

My husband and I are extremely satisfied with all the care, support and overall standard we have received from Heritage Care at Home. The carers are always very professional and treat my husband with care and dignity. They are always punctual and cannot do enough for him. They listen to me if I am at

all worried about my husband and give me good advice on what to do. I would readily recommend them highly to anyone who needs care at home.

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Review from J F (Son of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

Thank you so much for the wonderful care you provided for my mother. Your dedicated and utterly reliable staff not only enabled her to stay safely at home but also provided thoughtful and cheerful daily companionship, which in several cases developed into a genuine friendship. She will miss you.

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Review from M T (Sister of Client) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience

We have carers from Heritage Care at Home Ltd to assist our "live in" carer. They work well together, are pleasant and kind at all times to the client. We look forward to and enjoy their visits. They are well trained, competent and caring, treating each client as special.

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Review from Colin G (Son of Client) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my Mum has from heritage care at home. The carers are excellent in the way they treat my Mum as though it was their own mother or grandma. They instantly call me if they feel there is a problem, or I need to call a Doctor. My Mum thinks those who care for her are friends.

This has been the best type of care of rmy Mum at her home. The main reason for her care was to do with her taking her medication at the right time, which has been resolved by the loving care of those who go.

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Review from Edward P (Brother of Client) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience

The review for my sister was very good and the carers very good and go above their duty on some tasks.

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Review from J C (Daughter of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

Thankfully we have a regular carer which, as mum has dementia, makes our lives easier.
That was one request we asked for and thankfully Heritage agreed to this. Having the same carers (where possible) means both the cared for and carer know each other's requirements.

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Review from Mollie W (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

Heritage Care at Home provides an excellent service especially to the housebound.

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Review from C T (Daughter of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

I would like to say a big thank you for a good team.
I am very happy with Heritage Care at Home Ltd. I just don't know how we would have managed if we didn't have all the good carers mum has. I must say they all have so much patience.
Every single carer is so friendly and helpful. It will be 4 years

in December. Mum was so pleased her face lit up. I would really recommend you.

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Review from Peter H (Husband of Client) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

The end of life care provided by your staff for my wife was beyond praise. Thank you.

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Review from Norman S (Husband of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience

The service provided was of the highest order throughout my wife's ordeal. The team had good medical know-how which is essential. I would like to extend my thanks to all the medical staff involved great teamwork does work.

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Review from Rose T (Friend of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

I have met a few of the carers and found them very fr8iendly and very helpful. Often there was a miscommunication of starting times which the client wasn't told of so it affected her mood, so it is very helpful to have an open communication so the client is well informed. Also, client likes to see the

same carer if possible. I see that it makes them feel safe and happy, less effort to see same carer all the time. Overall positive feedback to all the carers, thay have been fantastic. Well done all.

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Review from Maria M (Wife of Client) published on 27 December 2018
Submitted via Website • Report

Overall Experience

I would like to thank you all for the wonderful care you gave my husband, who was receiving end of life care. You were so compassionate and treated my husband with such dignity. Also, the support you gave to myself and family, we wouldn't have got through those final days without you.

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Review from Ann G (Daughter of Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

Heritage Care at Home are excellent! From the moment I picked up the phone to speak to the team, I felt an enormous wave of relief as they thought the same way as me about caring for my mother. Their attention and care is superb - nothing is too much trouble for them. They not only provide care, but

they will do shopping, cleaning and many other services too. The staff love their job and they look after my mother as if she were their mother. It feels like a family.

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Review from Russell C (Nephew of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

I cannot thank the Director and her care team enough. The way that they cared for my uncle was truely amazing. Also they supported myself with words of assurance, and support that gave me the strength to see me through a very bad and emotional time, For me personally, it made all the difference, between

being able to get through or not. My sincere heart felt thanks and best wishes to them all.

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Heritage Care at Home Ltd

Care Provided by Heritage Care at Home Ltd

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