Heritage Care at Home Ltd

259 London Road South, Kirkley, Lowestoft NR33 0DS
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9.0 101 Reviews
  • Heritage Care at Home Ltd, Lowestoft
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Care Provided by Heritage Care at Home Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Heritage Care at Home Ltd
  • Person in charge
  • Karen Jefferson (Director)
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Heritage Care at Home Ltd Reviews (101)

Total of 101, showing 61-80
9.0

Heritage Care at Home Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Heritage Care at Home Ltd has 101 reviews.

Overall Experience

  • 92
  • 9
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Date Published

101
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98

Review from Doreen G (Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the work and care that I receive from the carer who cares very much.

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Review from Barbara G (Daughter of Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely and helpful ladies and I am so thankful for what they do for my mum.

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Review from Eileen K (Client) assisted by family/friend published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage provide me with very good care. The carers are all very polite and understanding of my issues/disabilities. If my carers have any delays due to traffic problems I am always informed.

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Review from T B (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had the same carer each morning for two years. The carer is always on time early in the morning and is very professional and efficient. We all get on well and she is practically part of the family now.

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Review from Lorraine B (Relative of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care. Staff all very friendly and helpful. Staff supportive of the families and most importantly incredibly caring towards my grandparent's.

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Review from Barbara C (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the girls who have come to assist me to be cheerful, friendly and have the ability to make me feel more comfortable, even embarrassing situations (for me). They go about their job very nicely indeed! I find the social side of the carer to be of more importance to them anything and they
mix the caring and social sides of their jobs with great success. I highly recommend this care provider.

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Review from J D (Daughter-in-law of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Heritage Care at Home Ltd enough. The carers treat mum so well. Not only with her personal care, they respect her and her needs. They are always cheerful and willing to do extra if necessary. The management and admin are always helpful and I know that they are there if I need help.
I
cannot recommend and thank all at Heritage Care at Home enough for all they do for mum and our family.
By looking after mum so well they have taken a big worry off our shoulders.
We left a previous care agency for Heritage the best move ever.

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Review from Angela H (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and dad are very happy with the carers and get on really well with them all. Nothing is any trouble.

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Review from C W (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a private client. At present, I do not need personal care as such. My two daughters live miles away one overseas and they want to reassure themselves that at 96 I have at least one caller every day. It would not be good value for money if the carers I have had had not been prepared to do anything
that I felt needed doing from filling up the water in the bird bath to cleaning the filter in my washing machine. These are the row things I find very difficult to do and mind about

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Review from Janet D (Wife of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Assitance and support the team have given is much more than we expected! Ten out of Ten. My wife and I call them The "A" Team

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Review from A F (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are doing a great job so keep it up. I wish you a happy new year and all your carers

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Review from Edwina W (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory had to change because of circumstances regretfully.

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Review from T M (Granddaughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Care at Home look after my grandmother, they always strive to give my grandmother anything she needs. They often go above and beyond to ensure she can stay in her home for as long as it is safe to do so. Such a wonderful care provider. As a family, we cannot thank them enough.

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Review from Margaret B (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault Heritage Care at Home. My care has been a high standard. I highly recommend this company to my family and friends.

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Review from T J H (Client) assisted by family/friend published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Heritage Care at Home to be, in a word, wonderful in every way. The liaison between the employers and their staff is excellent, each one speaks highly of the other and there is a great deal of respect between the two. We think this is important and shows in the standard of care that we
receive. We would recommend to our friends, neighbours and indeed anyone we knew was in need of help.

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Review from Gill V (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was privileged to be cared for at home by Heritage Care at Home Ltd for three years until she went into a nursing home for 24-hour care. Her carers were wonderful, loved professional and developed with her just the relationship she needed. Heritage Care at Home Ltd never let her down and the
company supported me too. They are simply fantastic and looked after my mother to the highest standard.

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Review from Greta C (Daughter-in-law of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all you did to enable my father-in-law to stay in his own home! This allowed me to step away from several tasks and needs leaving me to help in other ways. He looked forward to your visits and enjoyed chatting and could remember you all by name. We were always assured by the fact that
you are a local agency and local people being sourced for his care. This made us feel secure that the support we had 3 times daily was not too far away!

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Review from Beverley W (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the care my mother has received has been of the highest quality. All the girls are very kind and empathetic and have formed good relationships with my mother which is wonderful for her and very reassuring to us as a family. When my mother was poorly the girls were very professional and acted
quickly to ensure the best care.

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Review from Terence F (Husband of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the "services" of two other care companies in the past we feel we are qualified to have an opinion to compare.
The service we are now receiving from Heritage Care at Home is far superior. We also appreciate that from time to time our personal programmes have to change for various reasons
and Heritage Care at Home always try to be accommodating with our time changes/requirements.
One final point, Heritage Care at Home staff are always polite, courteous and obviously hand-picked - 1st class.

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Review from B S (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and satisfied with my treatment.
This agency has been excellent - no complaints.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Heritage Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heritage Care at Home Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Care at Home Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Care at Home Ltd to verify any information. View our terms and conditions. Heritage Care at Home Ltd has a Basic Service – more info.