Review from V M (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

The complete team from management to carers are well mannered, keen to please and be of assistance. They really care for their client.

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Review from R C (Husband of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

The carer was able to get my wife to wash, shower and clean her teeth. I found them kind and very helpful.

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Review from J M (Son of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

For the two years before his death, my father was looked after in his home very competently with care and dignity by this company. There was good communication between the company and family.

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Review from Pamela M (Wife of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

Very efficiently run. Carers are kind and patient. We always look forward to his or her visits, most helpful and polite.

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Review from J P (Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience

The service is regular and considerate and most importantly flexible.

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Review from J D (Daughter of Client) assisted by family/friend published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience

I first had Heritage home care in April 2017 to assist me with taking medication. In October 2017 I was rushed to hospital with an Abdominal Aortic Aneurysm, (at 98 years old this was not good) on my return home I needed a lot more care four times a day.
The care I received was first class the carers

were always pleasant and could not do enough for me. I looked forward to the visits.
When my daughter-in-law rang the office with any queries they were friendly and very supportive.
Unfortunately, in early January my frailty worsened and I had to have 24hr care. The whole organisation is friendly and very well run.

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Review from Stu B (Son of Client) published on 15 January 2018
Submitted via Website • Report

Overall Experience

1st class care for my mother who has dementia amongst other things. Her carers are more like friends which is essential for Mum. Always treated with respect and dignity but also willing to chat and laugh. Management is always on hand to talk about any problems or for advice and are friendly but professional.

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Review from Janice S (Daughter of Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

Heritage Care at Home provided an excellent level of personal care for my mum. Herigate endeavour to send the same few carers where possible and mum was treated with dignity and understanding at all times by all the carers.

If unusually the carer was going to be late my mum was informed by phone

and if as on one occasion, the carer couldn't come because she was waiting for an ambulance with a lady who had fallen in the night, another carer was sent. It gave me great confidence to know that if my mum was found in a similar situation, she would not be abandoned.

I would not hesitate to recommend this care provider.

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Review from Agathoniki F (Client) assisted by family/friend published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

Day and night is the difference between Heritage Care at Home Ltd and the previous caring company which we assumed were "run of the mill standard care". We are just so thankful that you were recommended to us. Your people are first class carers in every sense of the word. Many thanks.

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Review from F P (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

The two carers my parents have had have been polite, professional, friendly and most efficient.
They understand the need to be discreet where necessary and have earned my parent's trust where washing is concerned.
The carers are always prompt and very smart.
Meals are always either cooked or heated

up according to my parent's wishes and the kitchen left clean and tidy.
I am extremely grateful to the carers and office staff at Heritage Care at Home.
This is our first experience of care in the home and I cannot fault it.

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Review from K B (Client) assisted by family/friend published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience

It would be difficult to live at home without my carers. They look after me very well and I look forward to seeing them. Nothing is too much trouble.

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Review from Sue H (Daughter of Client) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience

Heritage Care got to know mum very well. They communicated very well with us, frequently went the 'extra mile' and supported us too through difficult times. They couldn't have tried any harder to make things work and keep her at home with her pets as she wanted. A very good personal service and kind

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Review from J H (Daughter of Client) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience

Extremely helpful and very efficient. Heritage Care is run by lovely people with carers who have boundless patience and kindness. They helped give dignity to my Mother at the end of her life.

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Review from Flossie B (Client) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience

I found all of the care team extremely good and kind. They all listened to me when I told them my worries. The people on the phone understood me and were very kind. I had help when I was in need of it. They understood when friends came to stay or to take me out. One could not wish for a better team.

When I fell they all understood me going to another home for 3 weeks. Also when I was told I'd be better in another home. I can't thank every one, as I don't know where they all live but thanks to you all.

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Review from Liz G (Client) assisted by family/friend published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings,

meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.

Reply from Karen Jefferson, Director at Heritage Care at Home Ltd

At HCH we try to be as flexible as possible this is due to the fantastic team of care assistants we have working.

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Review from Joan A (Client) assisted by family/friend published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.

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Review from Tony S (Son of Client) published on 20 July 2016
Submitted via Website • Report

Overall Experience

My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties

of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.

Reply from Pat Smith, Manager at Heritage Care at Home Ltd

It was a pleasure to care for Mrs S albeit challenging. Her family were a great support to both her and us it was great to work as a team. She is talked of often and greatly missed.

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Review from Mary S (Daughter of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother has dementia and her care plan is tailored to meet her needs and choices. The carers are always patient and give her time allowing her to be independent.

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Review from Joan B (Client) published on 11 July 2016
Submitted via Website • Report

Overall Experience

The carers are first class and always prepared to go the extra mile. I always feel I am being treated with dignity and respect. They are more like friends than carers! Management are careful to listen to my requirements and supply the right level of care.

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Review from V C (Client) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience

I think the care is very good. I have a good relationship with all my carers. Always ready to help with anything, always ask if there is anything else I want or can help with before they go.

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Heritage Care at Home Ltd

Care Provided by Heritage Care at Home Ltd

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