Bridgewater Home Care (Warrington)

Portal Business Centre, Dallam Court, Dallam Lane, Warrington WA2 7LT
Submit a Review
9.6 26 Reviews
  • Bridgewater Home Care (Warrington), Warrington
Bridgewater Home Care is a leading provider of non-medical, relationship focussed, care at home for vulnerable adults in Warrington and pride themselves in the exceptional quality of the care they deliver through a skilled team.

Bridgewater Home Care are specialists in the care of those living with Alzheimer’s and other forms of dementia.

They believe that everyone should have access to high quality care and support in the comfort of their own home and offer everything from simple companionship visits to 24-hour and live-in care.

Their services include:   

• Companionship   
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!

Bridgewater Home Care is built on the understanding that searching for the right care for a loved one can be a challenging time for the whole family. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service.

Bridgewater Home Care has a dedicated team of professionals in Warrington to support and guide you through your journey with them who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.

The Bridgewater Home Care ethos is built on achieving the highest standards at all times, starting with the individual. They get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support that is completely suited to the client’s needs and requirements.

The goal for Bridgewater Home Care in Warrington is to provide an exceptional service built on the brand values of quality, reliability, trust and exceeding expectations.

Show Bridgewater Home Care (Warrington) on the Map

Care Provided by Bridgewater Home Care (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Crawshaw (Registered Care Manager)

Funding & Fees Guide for Bridgewater Home Care (Warrington)

  • Prices

  • £18.00 - £25.00 per hour

  • Price is dependant on service provided

Bridgewater Home Care (Warrington) Reviews (26)

Total of 26, showing 1-20
9.6

Bridgewater Home Care (Warrington) has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Bridgewater Home Care (Warrington) has 26 reviews.

Overall Experience

  • 20
  • 6
  • 0
  • 0
  • 0

Date Published

26
0
3
8
18

Review from C G (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had visits over the past 3 months from Bridgewater and have been very happy and satisfied with the service and care I have received for which I have been very grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian F (Son-in-law of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the high level of care my mother-in-law has received from Bridgewater Home Care. The carers have always been understanding, sensitive and professional demonstrating a very high level of conduct and competence. Our regular carer has always arrived on time and displayed a cheerfulness
which has lifted all our spirits.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for this very kind review, we always strive to provide a high standard of care and I'm glad this is clear in the care you receive for your mother-in-law.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H P (Granddaughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved my gran's care over to Bridgewater after reading the good reviews and having a couple of personal recommendations too. Everything, right from the first contact with them, has been positive. The care coordinator came out to do a thorough needs assessment and completed all the paperwork
to get the care arranged. From the wonderful care staff that come out to Gran's visits, we cannot fault the service and experience we have had so far. Gran has advanced Alzheimer's and the carers that visit treat her with dignity and show compassion whilst providing the personal care and administering the medication that she needs. I wouldn't hesitate to recommend Bridgewater to others.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to write this lovely review! We are very lucky to have a team of great care specialists; they all look forward to Gran's visits. I will pass on your kind words to her team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Daughter of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took my mum to the Christmas Party you arranged. Just wanted to say we thoroughly enjoyed it. It is the first time Mum has actually been to one and was a bit hesitant at first to go, but once coaxed by my husband and I she was really happy she went! Thank you to all the staff who kept everyone entertained
with quizzes etc and especially for the wonderful choir - the children from the school - they made it ever more delightful!

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to leave this lovely review! We are happy to hear that you all enjoyed the party; it was wonderful to see everyone having a good time. We hope to see you all at the next one!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and prompt. They treat my dad with the greatest dignity and are kind and tolerant of my mum, even when she is not happy with them there.
I feel overall, the service is good value for money. Dad enjoys the two ladies that he has been able to have consistently with their visits.
This has helped Mum too, rather than having different people each evening.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for your feedback, we greatly appreciate your input. Ensuring continuity is very important when providing person-centred care and it is something we strive for. I will pass on your kind words to our Care Specialists.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn C (Daughter of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care that my mother receives. Communication with the team and office staff is simple and always efficient. Notes are left for my family when we need to know something i.e wet bed, or Mum needing new toiletries. Thank you for your hard work.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to write this kind review - it's lovely to hear you are happy with the care we provide, we always strive to ensure good communication between the care team and families. The carers always enjoy attending Mum's visits!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) assisted by family/friend published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service up to now has been excellent but I would have appreciated a text or phone call to advise me when a new carer was attending, as it is daunting when a complete stranger is carrying out intimate and personal procedures.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann F (Friend of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the wonderful group of carers who look after an elderly friend of our family. He is an 83-year-old bachelor who was fit and well until suffering a major stroke. With the support of your services he has returned home and is living independently in his own home again and recovering
fantastically. You have give him back his pride and independence and do it in a lovely manner. I never thought he would adjust to carers coming in but he looks forward to all his visits and can’t praise his small team of carers enough, he loves having a joke with you all.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to write these kind words, I will pass them on to his team of care specialists. It is great to hear about the positive impact the team have had on ensuring he can remain independent in his own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie S (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The support provided by Bridgewater, enabled my mum to continue living in her own home. We found the service to be flexible and the carers we met were always very helpful and kind and sometimes, went the extra mile to help. My mother has now moved to be closer to where I live, but we would happily use
the service again.

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Warrington)

Thank you for your positive review of our service. We have noticed that your ratings are not as high as we have come to expect at Bridgewater Home Care and would like to speak with you to see if there are areas we can improve? Although your comments are very positive, the ratings seem relatively low in comparison. Please feel free to contact me directly to discuss at your own convenience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Power of Attorney of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have been immensely grateful for the flexible and friendly support of Bridgewater carers. Their regular visits have enabled our father to remain at home, as he wished. They have brought kindness and company, as well as carrying out the tasks required, showing understanding of his needs. The
carers and office staff have been quick to alert the family to potential concerns. The introduction of the app has been invaluable to keep family members informed of day-to-day activity, even though they live some distance away, enabling decisions about his future needs to be made and implemented quickly. Thank you to all the team for their kindness and consideration.

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Warrington)

Thank you very much for your kind words. We are delighted that you are happy with the service we provide and it is great to hear you have found the app helpful. Best wishes from all the Bridgewater team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S F (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely depend on the staff at Bridgewater Care to look after my mum. My life before their intervention was chaotic and I wasn't able to live with my family who are in a different part of the country. Social services initially placed us with an interim care provider and whilst the staff were lovely
they never had enough time to care for Mum. Our lives changed once we were switched to Bridgewater. The care staff are unfailingly kind and patient and treat Mum with dignity. This kindness also extends to the staff in the office who will always try and help in whatever way they can. I am now able to live back at home with my family knowing that the Bridgewater team are always reliable and that my mum is receiving the best possible care. I am so grateful for everything they do and for the better quality of life my mum is able to have in her own home. Thank you.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you so much for taking the time to leave such a lovely review! I will pass on your kind comments to our care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen W (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 175 miles away it can be hard to keep a constant check on my frail elderly parents but the carers make daily notes for which I have secure online access. These provide complete peace of mind, noting any health or behavioural concerns, even their mood on visits, so I can gauge how both parents are
both physically and mentally.
The dedication of the carers is clear. They know my parents well and individually, are always willing to help whether this is personal care, helping in the home or any other tasks which crop up. They arrive on time, are thoughtful and considerate, nothing is ever too much trouble and all offers of help are provided with a friendly smile. This support has visibly transformed their lives enabling them to remain together at home while also maintaining their independence. As their needs increase, I have complete confidence that Bridgewater will be there at their side continuing to support them through the coming years.

Reply from Rebecca Crawshaw, Registered Care Manager at Bridgewater Home Care (Warrington)

Thank you for your very kind words - it is our absolute pleasure supporting your parents and we're glad the service has allowed you to worry a little less. It would be our privilege to continue supporting them to remain independent at home together. Thanks so much for taking the time to review us, it means so much to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to our neighbour for recommending Bridgewater overnight waking care. I can now have a few good nights sleep at home and enjoy an evening out, knowing that my mum is in the capable and caring hands of our wonderful carer. Mum can continue living in her own home, which means so much
and my life has resumed some normality. Huge thanks.

Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to leave us such a lovely review! We are happy to hear you are able to get some well deserved rest knowing your mum is well looked after!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda B (Daughter of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the service provided by Bridgewater Home Care. My mum is at home on palliative care. The staff from Bridgewater are so gentle and caring towards Mum in delivering care. They continually chat to Mum and pressure her constantly as they care for her. Without them, Mum would not have
been able to spend her last few weeks at home. We are forever grateful to Bridgewater.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for taking the time to review our service and leaving such a wonderful review. Bridgewater Home Care's ethos is to go 'above and beyond' for the clients we care for, and our care specialist's really live up to that. I know mum's team will be happy to receive such a positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Daughter of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I met a lady at my mothers home to discuss care and your company. Very impressed. Then the lady met my failing mother who loved her followed by your team. We only had help for one week as my mother went into hospital. Every member of your team, night shift and day shift were fabulous. Thank you to all.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for leaving a lovely review. It is pleasing to know that you were happy with each stage of the process when setting up care for your mum. We hope we made the decision to have care easier for your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service is very good and can't get any better. Especially my carer she is very helpful and looks after me well do not move her away from me.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

We are really pleased you are happy with the service we provide, your care specialist will be pleased to know that you feel that she looks after you well. Continuity for you and your care specialist is paramount to us as a service as you get to know your carer well and she knows your needs. Thank you for leaving a review it really helps us to improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley M (Wife of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking after my husband night and day, I was exhausted. Then I had Bridgewater carers (after trying another care company), had carers twice a day and a wonderful night sitter. Between them, they gave me back my sanity. Well done Bridgewater, and thanks.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

We are happy to hear that our care specialists were able to provide you with some respite when they attended your home to care for your husband. Thank you for leaving such a positive review, I will pass on your comments to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E M (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service and kindness and how lovely the staff are. Nothing is too much trouble if need to change times.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for leaving a review. We are happy to know we are providing a service that meets the needs of your husband when his visit times need to change. I will pass on your comments to the team who will be pleased to know the care and support they are providing is done with kindness.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bridgewater Home Care was very good indeed. The employees were respectful of my wife and our property. Very courteous and helpful. The cost of the service was very competitive indeed. We were notified ahead of time if there had to be a change of staff at the last minute. Young
ladies were very helpful indeed. I would recommend then at a moments notice.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for leaving a review. It is lovely to hear that the care specialists attending the visits were respectful, courteous and helpful while delivering care to your wife. I am happy that you were communicated with by our office team if there was a change to the member of staff attending the visits. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Daughter of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgwater were only coming to our home for ten and a half days in all to help with the care for my mother who sadly did pass away. However, we could not believe how helpful, caring and professional the office staff and caregivers were. Exceptionally good company and would definitely recommend their
services. Thank you.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for leaving such a lovely review. I am really pleased that our care specialists and office team met all the needs to help your mum receive the care she needed at home. I will pass on this review to the team who helped care for mum as I know they would be happy to know how much you appreciated the service they provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Bridgewater Home Care (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bridgewater Home Care (Warrington) is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Warrington) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Rebecca

Rebecca Crawshaw

Job Title: Registered Care Manager

Joined: 2014

I have been with Bridgewater Home Care since 2014, working in various different roles in the Warrington office. The whole team have always supported and encouraged me in each role.


I began my role as Registered Care Manager in 2021 and I look forward to supporting my own team with their own progression at Bridgewater Home Care, supporting my team and our valued clients.


Helen

Helen Houghton

Job Title: Care Coordinator

Joined: 2019

Helen has been a part of the Bridgewater Family for many years, beginning as a Care Specialist, working as a Senior Care Specialist and now is part of our office team as Care Coordinator.


Milli

Milli Bray

Job Title: Recruitment & Training Manager

Joined: 2021

Milli joined our team in 2021 and has become an invaluable member of our team at Bridgewater Home Care Warrington.


Phil

Phil Eckersley

Job Title: Managing Director

Joined: 2010

As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home care service for vulnerable adults in the area, that treated people with dignity and worked around what they wanted as well as their immediate needs.


We are here to change the way in which care is provided and make a real positive impact on the quality of life of local people in the area.


I am extremely happy and appreciative that I have the opportunity to work in the local community, meeting some fantastic people and helping vulnerable adults in the community to maintain their independence with personalised and holistic care in their own homes.


We have a great team of enthusiastic, compassionate and nurturing Care Specialists who encourage, stimulate and assist our clients with an array of varied activities, from companionship and home help to personal care and live-in care.


You can feel confident that will be supported by our friendly and professional team throughout your journey – we are always here to help.


Olivia

Olivia Crawford

Job Title: Marketing Manager

Joined: 2020

I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.


Frequently Asked Questions about Bridgewater Home Care (Warrington)

What Type of Services does Bridgewater Home Care (Warrington) offer?

Bridgewater Home Care (Warrington) offers Home Care.

How many Carers does Bridgewater Home Care (Warrington) employ?

Bridgewater Home Care (Warrington) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Home Care (Warrington) to verify any information. View our terms and conditions. Bridgewater Home Care (Warrington) has a Platinum Service – more info.