Bridgewater Home Care (Warrington)

Portal Business Centre, Dallam Court, Dallam Lane, Warrington WA2 7LT
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9.6 26 Reviews
  • Bridgewater Home Care (Warrington), Warrington
Bridgewater Home Care is a leading provider of non-medical, relationship focussed, care at home for vulnerable adults in Warrington and pride themselves in the exceptional quality of the care they deliver through a skilled team.

Bridgewater Home Care are specialists in the care of those living with Alzheimer’s and other forms of dementia.

They believe that everyone should have access to high quality care and support in the comfort of their own home and offer everything from simple companionship visits to 24-hour and live-in care.

Their services include:   

• Companionship   
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!

Bridgewater Home Care is built on the understanding that searching for the right care for a loved one can be a challenging time for the whole family. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service.

Bridgewater Home Care has a dedicated team of professionals in Warrington to support and guide you through your journey with them who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.

The Bridgewater Home Care ethos is built on achieving the highest standards at all times, starting with the individual. They get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support that is completely suited to the client’s needs and requirements.

The goal for Bridgewater Home Care in Warrington is to provide an exceptional service built on the brand values of quality, reliability, trust and exceeding expectations.

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Care Provided by Bridgewater Home Care (Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Crawshaw (Registered Care Manager)

Funding & Fees Guide for Bridgewater Home Care (Warrington)

  • Prices

  • £18.00 - £25.00 per hour

  • Price is dependant on service provided

Bridgewater Home Care (Warrington) Reviews (26)

Total of 26, showing 21-26
9.6

Bridgewater Home Care (Warrington) has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Bridgewater Home Care (Warrington) has 26 reviews.

Overall Experience

  • 20
  • 6
  • 0
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  • 0

Date Published

26
0
3
8
18

Review from S C (Husband of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife only had the services of Bridgewater Home Care for the last few days of her end of life care, the carers that attended my wife were very attentive, caring and respective and very punctual. A real credit to Bridgewater Home Care.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you for leaving such a lovely review. We are really pleased that the service our care specialists provided in your wife's final days of her life, made an impact that you were kind enough to review. We hope that you and your family are keeping well.


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Review from Valerie B (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced dementia and is able to continue living at home as she always wanted to do, largely due to the excellent care she has received from the carers at Bridgewater. Bridgewater Home Care has looked after my mum for more than four years. The ladies are conscientious, caring and compassionate
and frequently go the extra mile to make sure Mum is comfortable and well looked after. The safe working practices and procedures put in place by Bridgewater mean that I can feel confident Mum is in good hands.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you so much for this lovely review which I know the team will be so happy to read. It is our privilege to help your wonderful mum remain independently in the home that she loves.


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Review from Clare B (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bridgewater Home Care (Warrington) have looked after my mum for the last two years during which time she has received very good care. The carers are all really friendly and very caring. Those who become her regular carers, get to know my mum (and family) well, picking up quickly on any concerns they
may have regarding both my mum's health and well being, keeping the family informed of any concerns.
They also try to accommodate care around medical appointments and special events, where possible, which I much appreciated.
Any concerns (very few) we have had as a family are taken on board and rectified by the office/staff.
My mum has nothing but praise for the care she is given and looks forward to their visits. Overall really pleased with the service. Thank you.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you so much for your lovely review. I am pleased to hear that you are happy with the service that we provide to your mum and that you feel that she is well cared for by our care team. I will pass on your lovely comments to her Care Specialists who I am sure will be delighted to know that your mum looks forward to their visits, I know they look forward to seeing her too.


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Review from Bernadette B (Daughter of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had Bridgewater Home Care for about four years now to care for my mum. The care my mum has received has been fantastic. The girls are always pleasant and professional attending to all of Mum's needs. I know it says don't mention names but have to give a mention to one particular lady and her daughter
whose positive attitude is just what Mum needs.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you so much for this lovely review. It means so much to our care team to receive feedback from their clients and loved ones. We are delighted to be able to support your mum and it makes me proud to know that my team are meeting her individual care needs and that you are happy with the service that we provide.


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Review from I C (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well cared for. Some carers do a lot more than others but they are mostly very helpful. Some carers are better than others, putting the washer or dryer on. Generally, most people are very helpful and three particular female carers are exceptional.

Reply from Joanne Swindells, Registered Manager at Bridgewater Home Care (Warrington)

Thank you so much for taking the time to leave us this kind review. I am so pleased to hear that you are happy with the service that you are receiving and that you have found the carers to be helpful and that some carers are exceptional. I will pass on your comments to all the staff and lead carer. I would be happy to discuss any aspect of our care service that you find to be less helpful as we really do want to learn from all comments that we receive.


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Review from L H (Daughter of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would not be able to function without the "night sitters" provided.
Dad has been in hospital 15 times this year and when he is in hospital, mum (who has terminal cancer) cannot be left on her own. We barely get through covering the days without having to do nights also. So with this
wonderful services, we can continue to work. Thank you.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Bridgewater Home Care (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bridgewater Home Care (Warrington) is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Warrington) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Workplace Well-being Champion

Recipient: Bridgewater Home Care (Warrington)

Date: Monday 06 Dec 2021 More details

The Game Changer Entrepreneur of the Year

Recipient: Bridgewater Home Care

Date: Wednesday 03 Nov 2021 More details

2020/21 Employer of the Year Winner

Recipient: Bridgewater Home Care

Date: Friday 18 Dec 2020 More details

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Meet the Team (5)

Rebecca

Rebecca Crawshaw

Job Title: Registered Care Manager

Joined: 2014

I have been with Bridgewater Home Care since 2014, working in various different roles in the Warrington office. The whole team have always supported and encouraged me in each role.


I began my role as Registered Care Manager in 2021 and I look forward to supporting my own team with their own progression at Bridgewater Home Care, supporting my team and our valued clients.


Helen

Helen Houghton

Job Title: Care Coordinator

Joined: 2019

Helen has been a part of the Bridgewater Family for many years, beginning as a Care Specialist, working as a Senior Care Specialist and now is part of our office team as Care Coordinator.


Milli

Milli Bray

Job Title: Recruitment & Training Manager

Joined: 2021

Milli joined our team in 2021 and has become an invaluable member of our team at Bridgewater Home Care Warrington.


Phil

Phil Eckersley

Job Title: Managing Director

Joined: 2010

As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home care service for vulnerable adults in the area, that treated people with dignity and worked around what they wanted as well as their immediate needs.


We are here to change the way in which care is provided and make a real positive impact on the quality of life of local people in the area.


I am extremely happy and appreciative that I have the opportunity to work in the local community, meeting some fantastic people and helping vulnerable adults in the community to maintain their independence with personalised and holistic care in their own homes.


We have a great team of enthusiastic, compassionate and nurturing Care Specialists who encourage, stimulate and assist our clients with an array of varied activities, from companionship and home help to personal care and live-in care.


You can feel confident that will be supported by our friendly and professional team throughout your journey – we are always here to help.


Olivia

Olivia Crawford

Job Title: Marketing Manager

Joined: 2020

I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.


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