AQS Homecare Hampshire East

5 The Potteries, Wickham Road, Fareham PO16 7ET
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1.0 4 Reviews
  • AQS Homecare Hampshire East, Fareham
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Care Provided by AQS Homecare Hampshire East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Jones (Registered Manager )

Funding & Fees Guide for AQS Homecare Hampshire East

  • Prices

  • Monday to Friday - £23.75 per hour / Saturday and Sunday £27.31 Per hour

  • We are able to offer visits ranging from 15 minutes upwards, please contact our local branch for a full list of rates
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AQS Homecare Hampshire East Reviews (4)

1.0

AQS Homecare Hampshire East has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time AQS Homecare Hampshire East has 4 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 2

Date Published

4
1
1
1
3

Review from Elaine G (Daughter of Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some spots
in the ceiling. I had to tell her she wasn't here for that, she is here to observe the carer who is treating my mom rough in the bathroom when showering my mom.
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.

Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East

Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victoria B (Next of Kin) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team
are supportive and always friendly on the phone. I would happily recommend this team to anyone.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Stuart M (Son of Client) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor S (Client) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule unlike
many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for AQS Homecare Hampshire East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for AQS Homecare Hampshire East is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AQS Homecare Hampshire East is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about AQS Homecare Hampshire East

What Type of Services does AQS Homecare Hampshire East offer?

AQS Homecare Hampshire East offers Home Care.

How many Carers does AQS Homecare Hampshire East employ?

AQS Homecare Hampshire East employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AQS Homecare Hampshire East to verify any information. View our terms and conditions. AQS Homecare Hampshire East has a Basic Service – more info.