Share The Care

Reply from Memory Nyazika, Manager at Share The Care

Firstly we would like to send our condolence to your family on your mothers passing. We are sorry you felt that our service was useless and lacked common sense. We would have liked you to have made contact with us so as to raise these issues but during the four weeks, we looked after your mum none of these issues was brought to our attention. Your mum did have a fall after the last call of the day and the fall was put down to progression of her illness at the time of which after that it was agreed she will not be getting out to the commode. We are grateful that she was found as we would have no way of knowing what happens between calls until the next visit. I have gone through her notes and I can see that the carers stated how they left your mum in terms of remote, commode, frame position after each call but there was an odd occasion when the remote was out of reach. Condolences were passed on the phone the morning of her passing with her granddaughter.