Home Instead (Solihull)

5 Hockley Court, 2401 Stratford Road, Solihull B94 6NW
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9.9 39 Reviews
  • Home Instead (Solihull), Solihull
Home Instead takes pride in offering compassionate, high-quality home care services tailored to meet the unique needs of each individual. Specialising in non-medical assistance and dementia care, the dedicated team provides a wide range of services designed to enhance the quality of life for clients.

Services include:

Companionship: Providing meaningful companionship to combat loneliness and enhance emotional well-being.
Personal Care: Assisting with daily living activities to ensure comfort and dignity.
Home Help: Offering support with household tasks to maintain a clean and safe environment.
Dementia Care: Specialised care to support individuals with dementia, ensuring they live safely and comfortably in their own homes.

Home Instead's commitment:

Every service offered is tailored to the specific needs and wishes of each client. Whether you need assistance for just an hour a week or more extensive support, compassionate Care Professionals are there to help. With Home Instead, you can trust that your or your loved one is receiving the best care possible, delivered with love, respect, and professionalism.

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Care Provided by Home Instead (Solihull)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Aimee Facer (Operations Manager / Registered Manager)

Funding & Fees Guide for Home Instead (Solihull)

  • Prices

  • Available on request

Home Instead (Solihull) Reviews (39)

Total of 39, showing 1-20
9.9

Home Instead (Solihull) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Solihull) has 39 reviews.

Overall Experience

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Review from Judith D (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have cared for my mother for over 5 years and helped with end-of-life care before my dad passed away. We have had consistent carers who have got to know the whole of our family and have cared for my mum adapting as her needs changed. Nothing was too much trouble, they were punctual, efficient,
kind and compassionate and treated both my parents with great respect. All of the staff including carers and office staff were involved in organising my mum's care and communication was excellent at all times.
We are only sorry that we could not continue as my mother's mobility deteriorated significantly and we were unable to afford 24/7 care.
Over the years Mum's carers have become like a family celebrating birthdays and special occasions and I always joked that Mum loved them more than me! They brightened her at each and every contact and cared for my mum in a way that I could not replicate.
Thank you so much for being there not only for my mum and dad but all our family.

Reply from Siobhan Stote, Registered Care Manager at Home Instead (Solihull)

Thank you so much for your kind words. We will miss her terribly and it was our absolute pleasure to support Mum to remain at home.


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Review from Joseph S (Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend too highly the wonderful service provided by Home Instead for people while still enjoying life in their own homes. I was totally impressed by the standards set by Home Instead's professional carers in carrying out their tasks in the most friendly and highly competent manner. My needs
were met at all times during the calls they made. They showed a willingness to help in every way possible often asking if there was anything more they could do before leaving.

Reply from Victoria Johnson, Head of Client Experience Manager at Home Instead (Solihull)

It has been our utmost pleasure to provide care for you.


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Review from Alison T (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing. Everyone who has cared for, supported, and been involved with Mom, Dad, and myself during the past months.
I cannot express enough how grateful I am that my parents had the best care and companionship from such amazing individuals, many of whom went over and above in
many ways, showing love, compassion, and comfort in some very difficult times.

Reply from Victoria Johnson, Head of Client Experience Manager at Home Instead (Solihull)

We were honoured to care for Mom and Dad and to be able to support you.


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Review from Dawn S (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the team at Hockley Heath to be very Professional and helpful and the carers were friendly and efficient. We were always kept well informed and having access to the app to let me know how the carer's visits went, was very useful. I have no hesitations in recommending this company.

Reply from Victoria Johnson, Head of Client Experience Manager at Home Instead (Solihull)

Thank you for your feedback. It was our pleasure to care for your mum and dad.


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Review from A B (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and hospital admission in February 2024, we finally had to move my Mother into a residential nursing home. For over 4 years Home instead enabled my Mother to be kept at home even with her deteriorating health and mobility issues. Everyone from the staff in the office to the individual care
providers has all been excellent and gone beyond their duty to make my Mother's life generally happy. Whenever there was a problem it was dealt with by the team immediately to resolve any issues professionally. I would recommend Home Instead without reservation.

Reply from Victoria Johnson, Head of Client Experience Manager at Home Instead (Solihull)

Thank you for your kind words, it was our pleasure to care for Mum.


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Review from Michael H (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother finally had to move into a residential nursing home in February 2024. However, until this point, Home Instead has enabled my mother to lead an independent life in her own home since May 2020.
Everyone from the staff in the office to the individual care providers have provided an excellent
level of care to my mother's physical and mental needs.
I would like to give a special thank you to one of the staff members in the office, and two carer professionals in particular.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your kind words, it was our pleasure looking after for mum.


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Review from Nikki R (Daughter of Client) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care professionals are the gold standard of carers. I have used other care providers before, and the difference is like night and day. Home Instead training really shows. These care professionals use common sense, ensure safeguarding, clock in and clock out, are meticulous about administering
medication, are willing to stay with my mum if she is vulnerable or struggling to stand or get to bed. I find it hard to trust as I have been let down a lot, but everyone from the office staff to the community care professionals are brilliant. Two ladies really stand out. They really care and are just wonderful with my mum in the Winter of her life.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your feedback; it was a pleasure caring for your mum.


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Review from Sue E (Wife of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the whole experience friendly, professional and efficient. All staff and carers were wonderful with my husband who is now in a care home. I would recommend it to everyone looking for a care agency.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your feedback, it was a pleasure caring for your husband.


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Review from Elizabeth F (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult for Mum to accept that she needed care, however, Home Instead made the transition easy for Mum. The care professionals were always supportive and treated Mum with great care as if she was one of their own family members. The admin/contact team were always available and offered advice
and support throughout. I would strongly recommend Home Instead. The app was also really useful to keep track of Mum's activities as with her dementia she was not sure where she had been or what she had done!

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your kind words. It fills our hearts with happiness providing care and knowing that the care we deliver also supports families too.


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Review from Matt A (Son of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we decided that we needed help to manage our elderly Mothers situation at home as she suffers from Dementia.
We chose Home Instead and from our very first meeting with staff, we were happy and confident that we had made the right choice of provider.
She thoroughly explained how the service
works and the full range of services that the organisation can provide for my mother.
She answered every question we asked in an honest and detailed way and we felt reassured that my mother will be getting the best level of service possible.
She took time to understand my mother's background and her current medical situation and provided useful insights and advice.
The lady who came weekly to visit my mother really went out of her way to comfort my mother and listen to her and involve her in interesting conversation.
I would often hear them both laughing and having a little sing song and my Mother really enjoyed the visits and benefitted greatly from the experience.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your kind words. It fills our hearts with happiness providing care and knowing that the care we deliver also supports families too.


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Review from D M (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provides the same carer each time. This is very helpful.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your review. It makes us happy to know you are happy that we are able to provide continuity.


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Review from C B (Husband of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Home Instead for almost 2 years to help me look after my wife, who has Alzheimer's as we do not have family living locally. I have found the help provided by Home Instead to be invaluable, especially with the carers having knowledge and experience in dealing with dementia
patients. I have found the carers conscientious and very helpful.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your comments, it is our pleasure to care for your wife.


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Review from Nicola H (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 2016 my mother has been receiving exceptional care from Home Instead. Throughout Covid they kept her and my father safe. When my father passed away Home Instead not only cared for and supported Mother, they also supported us as a family too. To provide such excellent and consistent service for
so many years is an achievement for any company but for a care company, who have to deal with ever changing situations and sometimes daily, it is truly remarkable and testament to the amazing team and carers who always go above and beyond. We can't recommend them enough. Thank you Home Instead.

Reply from Vicky Swanwick, Recruiter at Home Instead (Solihull)

Thank you for your kind words. It fills our hearts with happiness providing care and knowing that the care we deliver also supports families too.


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Review from Mary M (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of setting up and putting in place my care has been a very positive experience. All the team from Home Instead have been brilliant. From the client field supervisor who listened and book on board my requirements in a respectful and caring manner. To the lovely team of carers who are
a delight to have around.

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Review from D T (Wife of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead set up a care package for my husband quickly and efficiently to my extreme relief at the time. The care received from the carers (all of them without exception) was friendly, kind and professional. My husband is now much improved and able to undertake his personal care without assistance
but without those first few weeks I would have been exhausted and in despair. If ever the need arises for either of us to be in need of care we would have no hesitation in getting in touch.

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Review from Karen T (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the caregivers and staff at Home Instead extremely good at what they do. The carers are efficient, dedicated and most importantly are wonderful, very caring and always went the extra mile when looking after my mum with dementia in her own home.

Reply from David Dunn, Director at Home Instead (Solihull)

Thank you for your kind words, I will pass this on to the caregivers who all loved looking after your mum.


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Review from Patricia B (Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who looked after me were unbelievably professional, caring, kind and just about as helpful as anyone could be. Nothing was too much trouble, I couldn’t have gotten through my first weeks at home after my operation without their help.

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Review from Mark H (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have had to arrange care, and I have to say, I was helped through the process from start to finish. The team provided guidance and did not push any services that I did not need. The ladies that visited on a daily basis were kind and considerate to my mother initially, and subsequently,
my father after Mom went into care.
I cannot fault the service provided and would definitely recommend this company for support in the home environment.


Thank you, Home Instead.


Reply from David Dunn, Director at Home Instead (Solihull)

Thank you so much for your kind words, it’s been an absolute pleasure to support both your parents.


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Review from Chris W (Son of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had cancer and as this progressed she started to need more help with bathing and getting dressed and agreed to have some help in her home. The process for obtaining that help was simple and the woman who arranged it was kind and friendly and spoke to my mother to get her views and what was
needed. The carers were introduced to her before they started and she had the same 2 carers - this was really important to her. They both quickly established a great rapport with her and she quickly started to look forward to them coming. Both were incredibly kind and patient and took the time to ensure she was getting what she needed and was not tired out. They went the extra mile staying longer with her when she became unwell one day and making sure she was OK before they left her with a family member. It gave my sister and I confidence that she was well and safe on the occasions when we were not there. They were caring, professional and kind and took the time to attend her funeral too.

Reply from David Dunn, Director at Home Instead (Solihull)

Thank you for your kind words. We always do our best to create a bespoke plan tailored to the needs of each client and also to ensure continuity, which as you mention is so very important.


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Review from Carolyne C (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my mum since last April. After a series of falls, a diagnosis of congestive heart failure and general decline, we approached Home Instead for their support. In some very difficult situations, every caregiver has shown compassion, professionalism, patience and overwhelming
care and understanding. They have all been invaluable in assisting mum to continue to live in her own home and their support to myself has been much appreciated. An excellent care provider in every respect. Thank you all.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Solihull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Solihull) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Solihull) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (7)

Aimee

Aimee Facer

Job Title: Registered Manager / Operations Manager

Joined: 2015

Hello, I am Aimee, the Registered Manager and Head of Operations at Home Instead Solihull. I joined the company in 2015, seeking a fulfilling role that fit well with my family life. I started as a part-time Care Professional, gaining first hand experience in the role. When the Solihull branch opened in 2016, I transitioned to this team and have been here since its inception.


My journey with Home Instead has been incredibly rewarding. I progressed from Care Professional to Senior, Deputy Care Manager, and Care Manager. In 2020, I achieved my CQC registration and now serve as the Registered Manager and Head of Operations.


In my role, I oversee the daily operations of the office, ensure compliance, conduct care consultations, and prioritise the well-being of both clients and Care Professionals.


Vicki

Vicki Johnson

Job Title: Client Experience and Deputy Care Manager

Joined: 2018

Hello, I am Vicki, the Head of Client Experience and Deputy Care Manager at Home Instead Solihull. My journey with Home Instead Solihull began as a part-time Care Professional. Over time, I have progressed through various roles, including Office Administrator, Head of Care Professionals, and Trainer, before stepping into my current role in 2023.


I oversee the day-to-day operations of the office, conduct care consultations, ensure compliance, and make certain that our clients receive high-quality care. I am proud to be a part of the Home Instead Solihull team.


Kerry

Kerry Pitcher

Job Title: Training and Development Officer

Joined: 2018

Hi, I’m Kerry, the Training and Development Officer at Home Instead.


I joined Home Instead in May 2018 as a Care Professional. Over time, I began delivering our Dementia Care training to Care Professionals seeking more in-depth knowledge about dementia. I then moved on to provide induction training for new Care Professionals and recently started offering Parkinson's training as well.


You will often see me out in the field, supporting our Care Professionals to ensure they deliver the highest standard of care to our wonderful clients.


In my spare time, I enjoy reading, playing the electronic keyboard, and competing as an adult figure skater.


Jill

Jill Wragg

Job Title: Head of People

Joined: 2020

Hi, I am Jill, the Head of People at Home Instead Solihull.


I started with Home Instead in 2020 as a Care Professional. After some time, I transitioned into the scheduler's role, and in 2023, I became the Head of People. I love the ethos and values of this company and how it genuinely cares for both clients and staff.


In my role, I focus on ensuring that our team is supported, valued, and equipped to provide the best care possible. I am proud to be part of an organisation that prioritises compassion and quality in every aspect of our work.


Rachael

Rachael Rollinson

Job Title: Head of Clients

Joined: 2021

Hi, I’m Rachael, the Head of Clients at Home Instead.


I joined the team in October 2021. My journey in the care sector began at the age of 18 when I worked in a nursing home while attending college to obtain my Level 2 and 3 Health and Social Care qualifications. Recently, I completed my final year at Open University, achieving an Honours degree in Health and Social Care.


I feel privileged to be part of a passionate company that provides high-quality care for our clients.


Vicky

Vicky Swanwick

Job Title: Recruiter

Joined: 2021

Hi, I’m Vicky, the Regional Recruiter at Home Instead Solihull.


I joined the Solihull office in October 2021. My career in home care began when I was 18, and I have since transitioned to the recruitment side of the role. In my current position, I interview and recruit new Care Professionals, ensuring they feel comfortable and enjoy their job. I love working with and meeting new people, using my caring nature to support them throughout their journey with us.


I look forward to meeting you!


Danielle

Danielle Aston

Job Title: Care Coordinator

Joined: 2022

Hi I am Danielle, as the Care Coordinator at Home Instead Solihull, I oversee the scheduling of visits to ensure that all clients receive care at their preferred times and are matched with Care Professionals who share similar interests.


My journey with Home Instead began in 2022 as a Care Professional, and I transitioned to my current role in 2023. I take pride in communicating with clients and their families, building rapport, and ensuring their needs are met with compassion and understanding.


Frequently Asked Questions about Home Instead (Solihull)

What Type of Services does Home Instead (Solihull) offer?

Home Instead (Solihull) offers Home Care.

How many Carers does Home Instead (Solihull) employ?

Home Instead (Solihull) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Solihull) to verify any information. View our terms and conditions. Home Instead (Solihull) has a Platinum Service – more info.