Home Instead (West Leicestershire & Market Bosworth)

46 Boston Road, Beaumont Business Centre, Beaumont Leys, Leicester LE4 1AA
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9.8 77 Reviews
  • Home Instead (West Leicestershire & Market Bosworth), Leicester
Home Instead (West Leicestershire & Market Bosworth) specialises in the care of older adults in their own home, providing a welcoming alternative to life in a care home.

The service is built around the individual needs of each client and is delivered by a handpicked team of Care Professionals – carefully selected for their empathy, compassion, reliability and integrity.

The service is personalised around the wishes of each individual client and covers various areas ranging from companionship, home help or round-the-clock support involving personal care and dementia care.

Home Instead invests heavily in training Care Professionals to give them the skills to meet the changing needs of clients.

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Care Provided by Home Instead (West Leicestershire & Market Bosworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nisha Chandarana (Managing Director)

Funding & Fees Guide for Home Instead (West Leicestershire & Market Bosworth)

  • Prices

  • From £35.00 per hour
    From £215 to £260 for overnight care (10 hr fixed rate)
    From £1850 per week for live-in care

Home Instead (West Leicestershire & Market Bosworth) Reviews (77)

Total of 77, showing 1-20
9.8

Home Instead (West Leicestershire & Market Bosworth) has a Review Score of 9.8 (9.787) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (West Leicestershire & Market Bosworth) has 77 reviews.

Overall Experience

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Date Published

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Review from Alison H (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed and reassured by the care given by Home Instead - both by the carers and the office team. It is good to know that I can approach them at short notice and be accorded a quick response.
It is especially pleasing that the same regular carers are in attendance - but with a few additional
ones now and again to keep things interesting! They have got to know my parents very well and can deal with all aspects of their care in an adaptable and versatile manner so that all their needs are considered.
My parents look forward to seeing them everyday and it is a relief to me and my family to know they are being well cared for.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful feedback! We are delighted to hear that our team has provided care that brings comfort to both you and your parents. Consistency and adaptability are so important, and we are glad our Care professionals have made a positive impact. We truly appreciate your trust.


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Review from J E (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and well organised service. Good focus on detail for individual clients and regular follow up for quality insurance. A thoroughly recommended service for those wanting to stay in their own home.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind words! We are delighted that you appreciate our attention to detail and commitment to quality care. your recommendation means so much to us.


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Review from C B (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With heartfelt thanks to all the carers and staff at Home Instead, I want to emphasise that I could not do this without them. The endless patience and willingness to support my father with his daily challenges has been so supportive and necessary. The support is not just of the client, but for the whole
family and network of those involved in making my father's days feel better. I have confidence that the future we face will be OK.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind words. Knowing our carers have made a difference for your father and family means so much. Providing compassionate support is at the heart of what we do, and we're grateful for your trust. We'll continue to be here for you every step of the way.


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Review from Lorraine J (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging care for my father was so simple - care was tailored to his needs. We weren't sure how he would feel about strangers visiting him but he loves their visits. The carers are always on time and we get a report from every visit on our app. Choosing outside care for a family member is difficult
but we are extremely happy with Home Instead.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful review Lorraine. It is so rewarding for us to hear that Dad, loves his visits.


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Review from Beverley m (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been an amazing care provider for my mum who has vascular dementia. They go above and beyond to help patients and families. Most importantly they try to send the same carers and are understanding of how important this is! There is one particular carer who has worked so hard with my
mum. She is extremely experienced with dementia and has helped my mum into a routine that is so important to a dementia patient. Thanks to her and all her support my mum no longer suffers the anxiety she used to suffer so often, she is calm and is happy and comfortable. For my mum to totally accept and trust someone other than me and my sister is amazing! Thank you for being an outstanding carer, we couldn't have done it without you! And well done Home Instead for helping us make mum happy!

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you so much for your kind words! It means the world to us to know that we have made a positive difference in your mum's life.


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Review from M M (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After having a fairly traumatic hip revision, I felt that I needed some extra help. I was recommended Home Instead by a friend. I have now been given the choice of some really lovely carers who are kind caring and discreet. I would have no hesitation in recommending Home Instead to anyone needing some
good professional personal care.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review, we are glad that with our support you were able to recover at home and we really appreciate your recommendation.


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Review from Chris K (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality continues into another year for Mum under Home Instead. The team always provide superb and consistent care to assist Mum daily. Not only this but they also provide wonderful help to myself as a family member and caregiver to Mum. To be without them would be a significant downfall in the
way life has since become easier. Thank you!

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

A lovely review, thank you! A pleasure to have both you and mum as part of our Home Instead family and offer you both the support you need.


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Review from Sharon H (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call I made to Home Instead, I felt reassured. All the office staff I’ve spoken to have been helpful, friendly and approachable. The carers have provided excellent help and support to both my parents, following the care plan put in place. I like being able to use the app to see
what has been done in the most recent visit. The carers were there when there was a power outage, and came to the rescue making phone calls to get the power back on. Home Instead has given me peace of mind, when I can’t make the 150-mile round trip.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your wonderful review, we really appreciate your feedback! It is a pleasure supporting your parents to remain living safely at home.


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Review from N F (Friend of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care package being provided and more importantly, the client is happy. The carers are friendly and adaptable. The supervisors are easy to contact. The app allowing me to view visit notes is also convenient.

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Review from E B (Husband of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided was prompt and on time. It all came together very quickly and was carried out in an efficient manner. My wife felt comfortable and the staff made her feel better.

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Review from Paul H (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following an initial needs assessment, which was sensitively undertaken by the deputy care manager, Home Instead [West Leics and Market Bosworth] has proved to be nothing short of helpful, reliable, supportive, and reassuring in terms of the care provided for my elderly and frail parents. That reassurance,
not to mention the 'peace of mind' which flows from it, has been much valued given that I live some distance away from my parents.
To summarise, Home Instead [West Leics and Market Bosworth] 'does exactly what it says on the tin'. Its staff have certainly helped my parents to achieve their objective of living, independently, in their own home, for as long as they possibly can. For that reason, I am most grateful to the staff at Home Instead [West Leics and Market Bosworth]. Thank you.

Reply from Beth Hart, Deputy Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review Paul, we are really grateful for your feedback.


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Review from H S (Brother of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After only a short period of time, the care providers have been excellent in looking after my sister and not only organising for a doctor's home visit but putting in place suitable aids to improve her general mobility. My sister is much happier having ladies to chat to which is an added bonus. So much
has been achieved in such a short space of time. Our grateful thanks go to the field care supervisor and her team.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review. We are so glad that care for your sister has supported her in living safely at home!


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Review from L P (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been nothing but impressed with Home Instead from my very first phone call when my family didn't know where to turn. Everyone has given their time so freely and works in a very professional manner. The speed with which care for my mother was arranged was also very much appreciated. Home Instead
has given us back some control in an ever-changing situation - a lady living with dementia, who doesn't feel she needs care. The ladies who are caring for my mum are doing a splendid job in attending to her daily needs and restoring order and a routine to the house. From what I have seen, they are very friendly and are willing to chat with her as well as complete the list of tasks which they have to do, this is so important as she lives alone. Thank you, Home Instead, for the peace of mind that you have given us and the kind and efficient care, which you are giving to our Mum.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your lovely review! It's so positive to hear of the changes made to both your and Mum's living since having our support. I will pass on your kind words to Mum's team, thank you.


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Review from Gordan L (Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring, and thoughtful. Our experience has been that the individuals have been willing to assist any way they can, they are all very lovely people that we have had. They are all easy to get on with and get on well with us.

Reply from Beth Hart, Deputy Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your review, we really appreciate your feedback! It is so lovely to hear that you are happy with the care provided to you


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Review from Sue A (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided care for both my parents over the past two years. I am very pleased with the quality and continuity of the care provided. Every effort is made to ensure the caregivers are a good match, communication is excellent and when unforeseen circumstances arise there is flexibility
around visits.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

We really appreciate your kind review, thank you for taking the time to feedback to us, it is really appreciated! It is always a pleasure to care for mum.


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Review from Wendy B (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the family, and especially me, the eldest daughter could not manage without Home Instead. As dad has got older and needs more help it has been easy to increase the visits and the care levels. The care and carers are superb. Dad likes and feels comfortable with all the members of staff that he has
met. Communication between Home Instead and myself is easy and efficient. Taking dad to appointments, and also outings is especially helpful. I would definitely recommend Home Instead.

Reply from Beth Hart, Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you so much for your review. It's always a pleasure caring for dad and glad to hear it has made a difference to your life also!


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Review from Kathryn M (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough just how amazing Home Instead are. From supporting me to obtain the best help for my mum to the two incredible kind, caring ladies who deliver her daily care. They truly have been a shining light to me in a very dark place. The ongoing support for myself too is something that
I take comfort from. Mum is happy, settled and so well cared for, I couldn't wish for anything more. I cannot recommend Home Instead enough!

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Review from Paul P (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been excellent providers of care for my mother. All members of the team; office staff, management and the carers who visit, have been genuinely kind, helpful and supportive. I would highly recommend them.

Reply from Nisha Chandarana, Managing Director at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind review, it is greatly appreciated.


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Review from Debbie H (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home instead are outstanding and I have found them super supportive when establishing a care schedule for my mum. The team put in a huge amount of effort when meeting Mum in the first instance to find out about her and her life /likes and dislikes to match Mum with a suitable choice of carers.
The hardest part of finding care for your parent is making sure that the person entering your loved one's home is somebody they will like and get on with, feel safe with and most of all - enjoy the visits. The first step is the hardest but two years on Mum is like a different person as the companionship, meal provision and cleaning have made such a difference to her days! Great interaction is paramount to a healthy mind whilst ensuring that nutrition, hydration, and cleanliness in the home supports my mum in staying in her own home to keep her independence. The ladies that look after Mum are fabulous! Great choice of personalities do genuinely care. Thanks to all!

Reply from Beth Hart, Deputy Care Manager at Home Instead (West Leicestershire & Market Bosworth)

Thank you for your kind review. It has been a pleasure caring for Mum over the past two years and working so closely with you also, to keep Mum safe and happy at home.


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Review from H D (Niece of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (West Leicestershire & Market Bosworth) have been a breath of fresh air for my family. They really do look after my uncle who has dementia and nothing is too much for them. They always keep in touch with us and advise when a new carer is visiting. Would recommend them to anyone!

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Home Instead (West Leicestershire & Market Bosworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Home Instead (West Leicestershire & Market Bosworth) is calculated as follows: ( (120 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Leicestershire & Market Bosworth) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (5)

Nisha

Nisha Chandarana

Job Title: Managing Director

Joined: 2016

Nisha qualified as a Dispensing Optician and worked as a General Manager for Vision Express. In her six years at Vision Express, she was involved in the growth of the organization, leading the set-up and the operation of new stores.


After a career break to focus on her two daughters, Nisha joined Leicester, Leicestershire and Rutland Community Foundation as a Consultant, advancing Philanthropy within Leicestershire and Rutland.


Nisha was attracted to Home Instead after experiencing poor care for her own mother and realizing how high-quality care can make a real difference to people’s lives and lives of their families.


Bhavesh

Bhavesh Chandarana

Job Title: Co-owner

Joined: 2016

Bhavesh has a Degree in Business Management and has run a Textiles Business in Leicester for 30 years. He shares the same sentiments about good quality care for seniors as his wife Nisha, whom he has been married to for 30 years. He will be supporting Nisha with his business experience in fulfilling her mission in providing premium quality care in the local area.


Bhavesh enjoys the gym and most sports but is passionate about Golf and Leicester City Football Club.


Steve

Steve Jackman

Job Title: Operations Manager

Joined: 2024

As operations Manager, Steve brings over 10 years of experience in optimising and enhancing operational efficiency. Dedicated to creating a supportive and compassionate environment, Steve ensures our team consistently meets the highest standards of care and service that our clients deserve.


Hannah

Hannah Cowles

Job Title: Care Professional Experience and Training Officer

Joined: 2023

From a diverse range of adult care roles after leaving school to developing strong management skills at BT, Hannah’s journey has been shaped by a deep commitment to care. She began her career at Home Instead as a Field Care Supervisor, progressed to Care Professional Lead, and now serves as Care Manager. Hannah is passionate about delivering the highest standard of care to clients while supporting the Care Professionals who make it possible.


Sam

Sam Saunders

Job Title: Client Experience Lead

Joined: 2016

After taking a career break to raise her two children, Sam embarked on a new path in care. Motivated by a strong desire to grow and progress, she advanced from a Care Professional to Care Coordinator, and now serves as Client Experience Lead. It was Home Instead’s exceptional care and values that initially inspired Sam to pursue a career in the care sector.


Frequently Asked Questions about Home Instead (West Leicestershire & Market Bosworth)

What Type of Services does Home Instead (West Leicestershire & Market Bosworth) offer?

Home Instead (West Leicestershire & Market Bosworth) offers Home Care.

How many Carers does Home Instead (West Leicestershire & Market Bosworth) employ?

Home Instead (West Leicestershire & Market Bosworth) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Leicestershire & Market Bosworth) to verify any information. View our terms and conditions. Home Instead (West Leicestershire & Market Bosworth) has a Platinum Service – more info.