Destiny Health Care Services Ltd

Unit 18, Eckland, Desborough Road, Market Harborough LE16 8HB
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7.5 17 Reviews
  • Destiny Health Care Services Ltd, Market Harborough
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Care Provided by Destiny Health Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Destiny Health Care Services Ltd
  • Person in charge
  • Eunice Munjoma (Registered Manager)

Funding & Fees Guide for Destiny Health Care Services Ltd

  • Prices

  • £17.00 - £20.00 per hour

  • Our rates are very competitive and we will look at your needs before providing you with a full quote.
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Destiny Health Care Services Ltd Reviews (17)

7.5

Destiny Health Care Services Ltd has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Destiny Health Care Services Ltd has 17 reviews.

Overall Experience

  • 9
  • 7
  • 1
  • 0
  • 0

Date Published

17
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1
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16

Review from K L (Mother of Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has several carers who come to look after her. All are very kind and caring. Sometimes communication between the office, carers and mum could be better. They work very hard and deserve more recognition for what they do. Mum did not want carers when she came out of hospital but realises her life
has been more enriched because of them. We have all made lots of lovely friends. Overall we are very happy with the service and would recommend them to anyone.

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Review from N L (Nephew of Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Destiny has been fantastic for my aunt. They are reliable and have established a great rapport with her. They always arrive happily and have great enthusiasm. I know they will keep me up to date with her welfare, as they communicate often.

Reply from Greenfield, Manager at Destiny Health Care Services Ltd

Thank you very much for your kind words. We work really hard to ensure our service makes a positive difference in the lives of our service users. We will also ensure our staff will receive your feedback and well-deserved recognition for all their hard work!


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Review from S C (Daughter of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly. They do a satisfactory service. They are very nice and caring to Mum.

Reply from Greenfield, Business Manager at Destiny Health Care Services Ltd

Thank you so much for your very kind review. It has been an absolute pleasure to help your mum, and I know all our staff enjoy looking after her as well. We will definitely share your feedback with the whole team. Many thanks.


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Review from A H (Client) assisted by family/friend published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service provided by Destiny Health Care Services.
The carers are very helpful and they all get on very well.

Reply from Greenfield, Manager at Destiny Health Care Services Ltd

Thanks for the awesome review, we work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Thanks again.


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Review from Gyles T (Son of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are warm and friendly. They do a wonderful job of caring for my dad and always keep me up to date about his health and wellbeing. They are very reliable, I do not know what we would do without them. Thank you.

Reply from Greenfield Munjoma, Director at Destiny Health Care Services Ltd

Thank you so much for this kind review and for trusting us with the care and support of your father. I will share your review with the rest of the team who I know will be delighted to receive it. Thank you so much once again.


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Review from Tom N (Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with care and friendly respect. No complaints.

Reply from Greenfield Munjoma, Director at Destiny Health Care Services Ltd

Thank you so much for taking the time to write this review. I know the team are really enjoying working with you and are looking forward to many more visits in the future! Thank you for choosing Destiny Health Care.


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Review from S W (Wife of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care works out reasonably well, the carers have a tight schedule, and the timing of visits can be variable which can make life more complicated. Some carers are caring and do a good job. A few arrive and leave in the least possible time and sign they were here for longer.

Reply from Greenfield Munjoma, Director at Destiny Health Care Services Ltd

"Thank you for letting us know about this. Your feedback helps us for better. We are looking into this issue and hope to resolve it promptly and accurately."


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Review from Sally B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old mum has been using your services since last year. She was apprehensive about needing care, but I was no longer able to provide all the help she needed. From the first meeting with the Manger, both she and I felt confident. The carers mum has had have been great. She loves them, nothing
seems to be too much trouble, and she feels she 'matters'. In turn, I am confident she is receiving the best care from lovely people. Thank you, Destiny Health Care Services, for enabling me to become a 'daughter' again not mums carer.

Reply from Greenfield Munjoma, Director at Destiny Health Care Services Ltd

Thank you very much for your excellent feedback. Our staff value your opinion, and we are very pleased that every effort is making a positive difference in the lives of our service users.


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Review from Mary S (Wife of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first contact with the care system. I have found all of the staff allocated to us, very friendly and helpful. My husband is always happy to see them and I am always happy to see them too. All the staff cope well with our situation, as our house is not the easiest to move about in, but they
find a way around most things.

Reply from Greenfield Munjoma, Director at Destiny Health Care Services Ltd

Thank you for your kind words, we really appreciate you taking the time to leave us a review. Its great to hear that the carers are being received well and have made a positive impact.


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Review from J B (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good and dependable. Very occasional scheduling issues. Staff vary a bit from excellent to satisfactory.

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Review from Frederick M (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my carers very helpful and will do anything I ask them to do. I would recommend Destiny to anybody.

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Review from J W (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff that come to me were friendly and professional. I would recommend them to anyone. Very kind and caring.

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Review from B H (Wife of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find these carers very friendly and caring. They look after my husband very well. He is very happy with them. They are all very conscientious. If they are going to be late they will ring me to let me know. We would definitely recommend them. Cannot fault them in any way.

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Review from B G (Husband of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has used the service of care companies for over 10 years and without doubt, Destiny Health Care Services has proved to be the best one. The staff are very friendly and professional - nothing is too much trouble - always smiling - even on a bad weather day. I would certainly recommend them to
others.

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Review from Kathryn C (Daughter of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in all areas; attention to detail, recording of care, kindness, compassion and professionalism. Very good communication with relatives.

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Review from Pramila A (Daughter of Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was kind and approachable and saw to my mums needs and treated her with dignity.

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Review from Marcia R (Wife of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time and we have the same person attending as not to cause confusion with my husband's dementia. You can tell they want to attain the same care plan with very good training. This has been instilled in the staff with an aim to reduce the stress with myself and the carer. Also very polite to
myself and husband. Their training is very clear to see in their abilities covering all aspects.

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Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Destiny Health Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Destiny Health Care Services Ltd is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Destiny Health Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Destiny Health Care Services Ltd

What Type of Services does Destiny Health Care Services Ltd offer?

Destiny Health Care Services Ltd offers Home Care.

How many Carers does Destiny Health Care Services Ltd employ?

Destiny Health Care Services Ltd employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Destiny Health Care Services Ltd to verify any information. View our terms and conditions. Destiny Health Care Services Ltd has a Basic Service – more info.