Bluebird Care Portsmouth

70 London Road, North End, Portsmouth PO2 0LN
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9.8 44 Reviews
  • Bluebird Care Portsmouth, Portsmouth
Bluebird Care (Portsmouth) provides care to people in their own home, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care.

They can provide anything from short, daily visits to 24-hour care, providing assistance with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication.

Bluebird Care (Portsmouth) offers overnight care as well as live-in care for those who require support full-time. Respite care is also available to give a person’s usual carer a break.

The teams will provide person-centred care, according to your daily routine.

If your family lives afar, they can monitor your daily care notes from their mobile phones. With the Passystem, you can see whether the carer has come and what they did for your beloved. The teams will ensure that certain problems get spotted and reported back to the family and/or other care professionals. The team will advise when they think that the person is deteriorating and advise accordingly the next step.

They deliver more complex care as well. They support people with dementia, Parkinson's, Huntington's disease and people who suffer with long term illnesses or conditions.

They can manage most cases all the way to the end if that is the wish. The live in care team are people who will move in with the customer and stay with them for certain periods at the time to ensure a safe and secure environment.

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Care Provided by Bluebird Care Portsmouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Emmess (Registered Care Manager)

Bluebird Care Portsmouth Reviews (44)

Total of 44, showing 1-20
9.8

Bluebird Care Portsmouth has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Portsmouth has 44 reviews.

Overall Experience

  • 36
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Date Published

44
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29

Review from L D (Daughter-in-law of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been looking after my father-in-law for two/three years now.
The staff are always helpful when we need any changes or extra care.
Dad loves seeing his carers. They are extremely supportive with his needs.
They are kind and caring and treat him like a family member.
They encourage
him to do tasks as independently as he can. He is treated with respect and compassion.
The family are extremely grateful for the help Bluebird support us with.
Brilliant caring company.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind feedback. Our team works well with you and your family to support on this care journey.


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Review from F J (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that Mum receives from all your staff.
She has no complaints and says all the carers are lovely!
My only comment would be that I observed a member of your team "talking down" to her as if she was a child. I felt this was a bit demeaning Mum is hard of hearing without
her hearing aids but perfectly lucid.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your feedback. We are going to address the issue with our care team. However, our care supervisors do regular reviews and this sort of issue can be raised so we can immediately take action.


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Review from Maggie W (Wife of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Bluebird Care for about eight years and the experience has been overwhelmingly positive.
The caregivers are compassionate, attentive and always go the extra mile to ensure my husband's comfort and well-being.
We have had many positive experiences. The most recent was when we had
part of our kitchen ceiling came down. The carer set to and helped me clear the mess. Each carer has their own individual way to enhance my husband's care. This kind of personalised attention is what sets this agency apart.
There have been a few small hiccups but the team has always been responsive and eager to improve.
Overall, I can highly recommend Bluebird for anyone seeking a top-quality care agency.
We are truly grateful for the support they provide.

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Review from Sue G (Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very fortunate and happy to have the best carers on a regular basis.
They provide a high standard of person-centred care and are very reliable, often going above and beyond to help with daily tasks and covering calls when needed to provide outstanding continuity.
The office staff are always
polite and willing to help if changes need to be made to the usual routine.
Thank you to everyone.

Reply from Sophie Emmess, Registered Care Manager at Bluebird Care Portsmouth

Thank you for taking the time to provide us with your feedback. We are really pleased to hear that our service meets your expectations and look forward to sharing your feedback with your team.


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Review from Nick P (Husband of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care means so much to a dependent client and the care provided by Bluebird Care staff, support team and management is exemplary.
Staff that arrive with a smile, looking pleased to be there and enjoy what they do makes all the difference and their professional care delivered in such
a kind and pleasant way is massively appreciated.
Being disabled and needing care is hard and I cannot thank Bluebird enough for the difference that their kind and professional service means to the family and for the world of difference that it makes to my wife.
This goes for the care team, support staff and management alike. Thank you Bluebird.

Reply from Sophie Emmess, Registered Care Manager at Bluebird Care Portsmouth

We are delighted to hear that you are pleased with the support we provide and will ensure all staff are aware of this feedback.


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Review from Ally P (Niece of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Bluebird have been truly amazing at supporting us (from a distance!) to support our aunt in staying at home and more recently keeping her out of hospital during a period of ill health. We are incredibly grateful for their kindness, patience and expertise in caring for our aunt and working
with us. They go above and beyond and we feel incredibly lucky.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for the kind words, it is always appreciated the feedback on our staff.


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Review from Trevor J (Husband of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service and all of the carers who attended my wife were excellent. We only had to leave Bluebird care as it became clear as my wife's condition deteriorated that she needed full nursing care 24/7 in a nursing home.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

We are sorry to see you leave. We wish you all the best in the future.


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Review from Valerie H (Client) assisted by family/friend published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, down-to-earth experience. I'm very happy with my care and caregivers. They are always happy, cheerful and chatty with me, very caring and thorough approach. They do all I ask and they never talk over me with each other, always chatting with me and telling me what they are doing.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for this kind uplifting review. The team works hard to go above and beyond.


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Review from R H (Son of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super office staff and carers - a wonderful, caring team. They have made a real difference in supporting my mother, who has Alzheimer's. There is good two-way communication between Bluebird and me.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

thank you for this kind review. I will pass the credit to the team.


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Review from P S (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the level of care excellent. Always advising on any changes and making sure I was looked after.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your feedback, pleased to see that our team has been supportive towards you.


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Review from H J (Client) assisted by family/friend published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers help me daily with day-to-day tasks which, without their help, would prove difficult for me. They allow me to enjoy life as close to being normal as possible. When I'm down, they put a smile on my face, we have great laughs and fun together.
Social visits are the best. Such a great company
with great, friendly carers.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

It has been a journey and you know we are there to support you. Thank you for your kind comments.


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Review from Sue D (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has helped my mum in a professional and caring way. The staff have been great at organising things and been flexible to her needs and changing circumstances.
I would recommend Bluebird to help your family member.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for these kind words, we hope to continue with supporting your mum on her care journey.


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Review from Deborah P (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When a family member has a health crisis, it is an extremely stressful time. From the moment I contacted the Bluebird team, they listened closely to our situation and immediately started coming up with ways they could work with us to secure my dad's well-being. Being listened to and offered solutions
meant the world to me, as I live five hours away from my father.
Dad received a comprehensive care assessment on Monday, and the team were able to start making daily visits on Thursday.
Everything's worked like clockwork.
Bluebird's Care Supervisor is the embodiment of professionalism and a tremendous asset to the organisation. I literally entrusted my dad's well-being into her hands, safe in the knowledge nothing would get overlooked. I am so grateful for your wonderful service.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for this enormous great feedback. We know this team will support you in this care journey so you feel your father is in trusted hands.


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Review from Sheila B (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed extra help at home, as at 92, he has started to struggle. One lady was nominated to be our (dad, my sister and myself) link care supervisor and advisor. We met during August to discuss a care package and start date. My dad liked her straight away, and very quickly, a humorous banter was
taking place. Everything was explained in detail about Bluebird Carers. Therefore, a date of start of care was set for September. Today, Dad had his visit with our nominated carer and her partner - very kind, thoughtful and patient, plus very professional. Dad was pleased to see her again and struck up a conversation with the other carer. He really appreciated the help and care he was given, and I noticed he looked less stressed and breathless. Even Dad's old companion cat introduced himself to the nominated carer. Thank you, and very pleased to have Bluebird on board for Dad's care.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

The biggest caveat to get it right is to get this connection with whoever we look after. I am pleased our team is even taking a shine to the cat! Hopefully, you will feel comfortable with our service.


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Review from Paula I (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been providing support to our family for a good few years; first of all for Dad and now for Mum. The managers are very responsive to Mum's various needs and also act in a proactive way to help her, which boosts her confidence and which in turn helps the family. They choose their staff
carefully, who are trained to a high standard, work very hard and are always very kind. Our family has full confidence in Bluebird! Thank you!

Reply from Bluebird Care, Marketing at Bluebird Care Portsmouth

It is great to hear you are happy with our care services. We hope to continue to support you satisfactorily.


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Review from Lucy T (Daughter of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for Bluebird Care to provide support for my dad a couple of months ago. He has had other agencies in the past and always complained they were rushing around and leaving early. This has never been an issue with Bluebird Care.
Bluebird Care has been brilliant, really responsive to my dad's
needs and has taken the time to make my dad see the benefit of them coming around. I highly recommend them.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind review. We hope to continue to deliver a high-care quality service.


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Review from J C (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Very nice to deal with a local company which meets my needs.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

It is great to hear you are happy with our live-in care services. We hope to continue to support you satisfactorily.


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Review from Elizabeth C (Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be able to say that I have been very satisfied with the care provided so far. The carers have been professional, respectful and friendly. This has allowed us to build a positive and successful relationship which has inspired confidence in the service provided.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

It is always great to get such positive feedback, the manager and her team go beyond their call of duty to ensure that we execute what we promise.


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Review from Monica C (Client) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Might I suggest that when a man is coming in, we could be advised? Friday was a very different day as I had two policemen here, but all was well. They did ask me if I was expecting a man to call, and I said no. They went outside to meet him - I'm sure he was surprised.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Portsmouth

In general, the teams do call if it is a change in the roster. We do send all our customer rosters, and you can check yourself if there is someone you do not know.


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Review from D P (Client) assisted by family/friend published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always pleasant, cheerful and well-attired.
Consideration to details of need are excellent as is an appropriate and effective level of support in terms of advice.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for these kind words. Our teams often go above and beyond, and we hope to keep people longer in their own homes.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Bluebird Care Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Bluebird Care Portsmouth is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Portsmouth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Sophie

Sophie Emmess

Job Title: Registered Care Manager

Joined: 2017

Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers' needs are the number one priority.


Having been in the care industry for more than 10 years, by working in residential homes and support houses, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.

Sophie is a prime example of a Care Manager who has worked her way through the ranks. Originally a care coordinator, Care supervisor and then a business development officer, Sophie knows the care sector ins and outs. She is well respected by her staff and will ensure that your interest in care will be taken into account and respected. Sophie has QCF Level3 in Social health care and is now studying to complete her QCF level 5 in Health Care management.


In her spare time, Sophie enjoys running and challenging herself, completing courses like Tough Mudder. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer.


Jade

Jade House

Job Title: Care Supervisor

Joined: 2016

Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.


Mihaela

Mihaela Popescu

Job Title: Care Supervisor

Joined: 2019

Mihaela is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Mihaela has worked for Bluebird Care Portsmouth since 2019 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Mihaela is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When not working hard in our Portsmouth office, Mihaela likes to keep fit through walking and cycling.


Laura

Laura Ewen

Job Title: Home Care Coordinator

Joined: 2021

Laura is in charge of the organising of rostering. Whilst we all will have a preference for certain time slots, we do not want to over-promise and not deliver. When a new customer makes an enquiry, Laura will try to get it in at the specified time if possible looking at our staff availability and our current customer base.


She will endeavour to ensure that our customers will get it as close as within a half hour in front or after if there is no option. Otherwise, we will make a suggestion of time and make a proposal on what one can accept or decline.
Laura is a seasoned care coordinator and will try to make everyone happy, ie our customers as well as our care assistants. Whilst we know that sometimes people prefer a certain carer, unfortunately, we cannot guarantee the person at all times. You will need to accept several care assistants to your team.


Frequently Asked Questions about Bluebird Care Portsmouth

What Type of Services does Bluebird Care Portsmouth offer?

Bluebird Care Portsmouth offers Home Care.

How many Carers does Bluebird Care Portsmouth employ?

Bluebird Care Portsmouth employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Portsmouth to verify any information. View our terms and conditions. Bluebird Care Portsmouth has a Platinum Service – more info.