Bluebird Care Portsmouth

70 London Road, North End, Portsmouth PO2 0LN
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9.8 44 Reviews
  • Bluebird Care Portsmouth, Portsmouth
Bluebird Care (Portsmouth) provides care to people in their own home, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care.

They can provide anything from short, daily visits to 24-hour care, providing assistance with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication.

Bluebird Care (Portsmouth) offers overnight care as well as live-in care for those who require support full-time. Respite care is also available to give a person’s usual carer a break.

The teams will provide person-centred care, according to your daily routine.

If your family lives afar, they can monitor your daily care notes from their mobile phones. With the Passystem, you can see whether the carer has come and what they did for your beloved. The teams will ensure that certain problems get spotted and reported back to the family and/or other care professionals. The team will advise when they think that the person is deteriorating and advise accordingly the next step.

They deliver more complex care as well. They support people with dementia, Parkinson's, Huntington's disease and people who suffer with long term illnesses or conditions.

They can manage most cases all the way to the end if that is the wish. The live in care team are people who will move in with the customer and stay with them for certain periods at the time to ensure a safe and secure environment.

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Care Provided by Bluebird Care Portsmouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Emmess (Registered Care Manager)

Bluebird Care Portsmouth Reviews (44)

Total of 44, showing 21-40
9.8

Bluebird Care Portsmouth has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Portsmouth has 44 reviews.

Overall Experience

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Date Published

44
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Review from S T (Client) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we get. Everybody who came has been very friendly and happy, always do a lot of what I need doing depending on their time, it's working out very well. We have people come at the weekend they can see if we need anything e.g medical they can call for us. Thanks to all
of the wonderful people and service.

Reply from Bluebird Care, Marketing at Bluebird Care Portsmouth

Thank you for your kind remarks, and we hope to continue our high standard of care.


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Review from Lorraine B (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would fully recommend Bluebird Care, they looked after my 86 year old mum in her own home for nearly 3 years, visiting 3 times a day. They gave me peace of mind as I live over an hour away and on a few occasions, they were able to be with my mum when she had a fall and waited for me to arrive. They
went over and beyond their care duties.

Reply from Bluebird Care, Marketing at Bluebird Care Portsmouth

Thank you for your kind comments. It is pleasing to hear you feel supported by our team.


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Review from Heidi L (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the Bluebird Care team highly enough. I only wish that I had begun using their services much sooner. Each and every carer that came on a daily basis were so kind and caring to my Mum. She called me each evening to ask me to attend the next session so I could meet them all (which kind
of defeated the purpose of them visiting her!!). I shall be singing their praises to all my friends, and recommend them highly. Nothing was ever too much trouble for them and I found the online access to Mums visits so helpful, it told me everything I needed to know. Mum is currently in a care home having some respite, as sadly I feel that is probably where she needs to be now on a permanent basis, but for anyone who can remain in their own home but just needs that bit of extra help - Bluebird Care are your people for sure!

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your review, that is so lovely to hear. We shall miss your mum and we hope she will settle. If she does not, you know where we are and we could support her with maybe live-in care. All the best.


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Review from Sandra M (Friend of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend has benefitted from the help of Bluebird live-in carers for nearly three years. This was great for him when he needed help around the home and help with his personal care. As his needs became more complex with age living at home was no longer appropriate. He was moved into a local care home.
For clients who want to stay at home and just need help Bluebird supplies an extremely valuable service.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind words. Your friend will be missed and we thank you for all your help with regards to the coordination of his care needs.
You were a great friend to him for all those years.


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Review from John S (Son of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bluebird Care team involved with caring for my father, are very professional and efficient in their roles and responsibilities.
There have been minor issues specific to my father's needs, but in all such cases, as soon as such issues are raised with the care team, they are resolved very promptly.
One
of the most important aspects of the care package is that my father both accepts and welcomes the care he is receiving, and indeed, looks forward to the twice-daily visits.
The team are very polite to my father, and always seem to have the skill and compassion required to put him at ease if he ever gets stressed or worried about anything.
The Care package is very flexible, and permits adjustments sometimes necessary, if my father's routine changes, (i.e. he is visiting family for a few days etc.)

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind words. For us your feedback is important. Getting the care right, is always a difficult path with expectations of families and what we can do according to regulations from CQC. We hope that dad will continue to enjoy the help of the carers.


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Review from J D (Client) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Carers provide a very acceptable combination of a very human approach, long experience and great training.
Specialist care is a top feature for Bluebird Care would have no hesitation in recommending them.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind feedback. Our teams work hard to provide the best home care quality.


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Review from Robert B (Son of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the result of hiring Bluebird Care to provide a care service for my mother. My mother now remains in good spirits and is contented in her everyday life. The primary reason for hiring a care company was to ensure my mother remains in her "comfort zone" due to her Alzheimer’s and
Dementia conditions and not become agitated and/or unduly worried about her physical and mental state. Bluebird Care have kept my mother in her "comfort zone" by monitoring her medicine intake for both Alzheimer’s and Dementia and reviewing her general well-being.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind feedback. As a Managing Director, it is important to work with families so they can have quality time with their parents rather than all the time worrying. We hope to continue to support you in your Care journey


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Review from Bonnie W (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with Bluebird. The carers are all professional, kind and helpful. Nothing is too much trouble. Dad and I feel very well supported by Bluebird.
My dad has benefited greatly from having Bluebird. It allows him to live in his own home despite his age and disabilities. He looks
forward to the carers’ visits, which have been especially important in lockdown as we don’t live locally.
Bluebird has given me peace of mind because I know that the carers will spot problems in advance and do not hesitate to take appropriate action.
The senior staff are all very approachable and friendly. I feel that I have someone on my side when things get a bit tricky.


The team are great at communicating with the family, as they know how important it is to work as a team.


I have no hesitation in recommending Bluebird.


Thank you, Bluebird, for all your hard work and support. You are doing a wonderful job.


Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your kind review. The team always go beyond their care of duty and it definitely benefits your dad. You can be assured he is looked after by our Portsmouth team.


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Review from Yvonne S (Daughter of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has benefitted greatly from the Bluebird Care Team. They make sure she gets up each morning, has a wash or shower, gets dressed, has a good breakfast and takes her medication. They have also taken her to a medical appointment when necessary. Most importantly they talk to my Mum which means that
she now has something to tell me every day when I speak to her. This has been fantastic during the 'lockdown' because she lives on her own and may not have spoken to anyone during the day. Face to face contact has been invaluable. My Mum really likes all the staff who visit her and has found them very caring, chatty and helpful.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you so much for these kind words. The team works hard to get it right for your mum and you as her daughter.


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Review from Lynn H (Wife of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who have come to help my husband have been very patient and delivered great compassionate care. I am able to continue working because of the great support that they are providing as I don’t have to worry as much about what is happening at home.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

Thank you for your positive feedback. We hope to continue making a difference to you both in terms of support and care.


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Review from Lorraine W (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird staff are so polite and caring. I get so lonely and when the carers turn up I cheer up so much as I have someone to talk to and they get on with the job. It's brilliant I'll never change Bluebird and I don't want any other carer now.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

It is very pleasing to get this positive feedback. All our staff are handpicked and selected on their care potential and compassion. We are pleased to get your praise and we hope to continue our support with you.


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Review from Garry B (Son of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Bluebird Care are brilliant, really good, really patient really kind. My parents are not the easiest people to look after they are very stuck in their ways. They do not think they need help but without the help from the carers and supervisors one or both of my parents would have
wound up in hospital again.
The Bluebird team are excellent and are allowing my parents to keep living independently. And allowing me to get back to work and not worry so much about my aged parents.
There is an app which allows me to see how my parents are doing every time the carers visit. Useful also for my brother who is not local to my parents.
Feel that with the Bluebird team in place I can now look after my parents better safe in the knowledge that medication is being taken and they are eating 3 meals a day.
The last couple of years could have been more comfortable for my parents and easier for me had I employed Bluebird earlier.

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Review from Nicola C (Daughter of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the flexible and efficient service provided in supporting us to look after mum. Whatever problem reared its head the Bluebird team were there to help us manage all the complexities of daily care.

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Review from Nick G (Son of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird Carers have always proved to be a skilful, thoughtful, caring and responsive group. Having dementia, my mother doesn't actually remember them individually, but she is always pleased to see them when they arrive, calling them her “blue angels”. What is more, she is confident in them and
happy to be in their care - as I live over 100 miles away this is enormously reassuring.
If any problem occurs I am immediately informed, and there has always proved to be an efficient communications system between the carers, the supervisors and myself - another essential confidence booster.
Mum's Bluebird carers are entirely responsible for her welfare, and almost her only contact with the outside world. The fact that she is happy, responsive and healthy is, for me, wonderful evidence of their success.

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Review from James A (Son of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been very considerate and helpful in adapting to the changing care needs of my father and mother.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth

We are glad to see your mother in full recovery and we wish her and yourself the best in the future. You know where we are if you need any assistance.


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Review from Sue C (Wife of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Bluebird when my husband was much more able than he is now, and we have increased the support they provide for us, including some residential care for me to have a break. We find them excellent in all ways, courteous, professional, knowledgeable, always willing to help and to step up
to help us meet new challenges as they arise. We would not be able to have the quality of life we share without the help and kindness of Bluebird. All staff are very welcoming and I always feel I can call and ask for advice and extra help even at relatively short notice. While I try not to take advantage of this kindness, it does mean that I can still, at times, step into the breach as 'Grandma', something that my husband's increasing frailty has reduced significantly. The opportunity for group sessions has been a great joy to my husband, and gives me an extra break for a short swim! We have absolute trust in our Bluebird team, and would not be without them for the world.

Reply from Bernadette Mills at Bluebird Care Portsmouth

It is always a pleasure to work with you to give you the right support to keep your husband at home.


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Review from Jean (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both staff in the office and carers in the field are very good at their jobs. When telephoning the office any queries, problems or just information is dealt with quickly and efficiently. The carers are always wearing the correct attire and are professional in their work and adhere to the care plan.
They are respectful and cheerful and most importantly give me 'peace of mind' to know they are taking very good care of my father.

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Review from J B (Nephew of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is providing care and support for my aunt. They have been very professional in dealing with her and have helped her with personal care, cleaning and ordering foodstuff as well as preparing breakfast and snacks for her during the day. She has been very pleased with the level of help they provide,
and the care workers are always very kind and helpful towards her.

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Review from Teresa C (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird, have been offering care for my father initially on a companionship basis, but now on a care basis. They have been totally reliable and flexible in meeting my father's needs. They prepare food, change beds to do his washing, and once a week takes him shopping. They arrange social events which
they take him to and from.
He really appreciates his visits; which are currently at lunchtime and early evening. His needs will increase, and we will review his care as the situation changes.
Having Bluebird caring for my father has given me much greater peace of mind, and he looks forward to their visits.
I have nothing bad to say about the service they provide.

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Review from Teresa D (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is pleased with the service.
I like the facility to read the care notes.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Bluebird Care Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Bluebird Care Portsmouth is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Portsmouth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Sophie

Sophie Emmess

Job Title: Registered Care Manager

Joined: 2017

Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers' needs are the number one priority.


Having been in the care industry for more than 10 years, by working in residential homes and support houses, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.

Sophie is a prime example of a Care Manager who has worked her way through the ranks. Originally a care coordinator, Care supervisor and then a business development officer, Sophie knows the care sector ins and outs. She is well respected by her staff and will ensure that your interest in care will be taken into account and respected. Sophie has QCF Level3 in Social health care and is now studying to complete her QCF level 5 in Health Care management.


In her spare time, Sophie enjoys running and challenging herself, completing courses like Tough Mudder. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer.


Jade

Jade House

Job Title: Care Supervisor

Joined: 2016

Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.


Mihaela

Mihaela Popescu

Job Title: Care Supervisor

Joined: 2019

Mihaela is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Mihaela has worked for Bluebird Care Portsmouth since 2019 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Mihaela is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When not working hard in our Portsmouth office, Mihaela likes to keep fit through walking and cycling.


Laura

Laura Ewen

Job Title: Home Care Coordinator

Joined: 2021

Laura is in charge of the organising of rostering. Whilst we all will have a preference for certain time slots, we do not want to over-promise and not deliver. When a new customer makes an enquiry, Laura will try to get it in at the specified time if possible looking at our staff availability and our current customer base.


She will endeavour to ensure that our customers will get it as close as within a half hour in front or after if there is no option. Otherwise, we will make a suggestion of time and make a proposal on what one can accept or decline.
Laura is a seasoned care coordinator and will try to make everyone happy, ie our customers as well as our care assistants. Whilst we know that sometimes people prefer a certain carer, unfortunately, we cannot guarantee the person at all times. You will need to accept several care assistants to your team.


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