Bluebird Care Portsmouth

70 London Road, North End, Portsmouth PO2 0LN
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9.8 44 Reviews
  • Bluebird Care Portsmouth, Portsmouth
Bluebird Care (Portsmouth) provides care to people in their own home, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care.

They can provide anything from short, daily visits to 24-hour care, providing assistance with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication.

Bluebird Care (Portsmouth) offers overnight care as well as live-in care for those who require support full-time. Respite care is also available to give a person’s usual carer a break.

The teams will provide person-centred care, according to your daily routine.

If your family lives afar, they can monitor your daily care notes from their mobile phones. With the Passystem, you can see whether the carer has come and what they did for your beloved. The teams will ensure that certain problems get spotted and reported back to the family and/or other care professionals. The team will advise when they think that the person is deteriorating and advise accordingly the next step.

They deliver more complex care as well. They support people with dementia, Parkinson's, Huntington's disease and people who suffer with long term illnesses or conditions.

They can manage most cases all the way to the end if that is the wish. The live in care team are people who will move in with the customer and stay with them for certain periods at the time to ensure a safe and secure environment.

Care Provided by Bluebird Care Portsmouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Emmess (Registered Care Manager)

Bluebird Care Portsmouth Reviews (44)

Total of 44, showing 41-44
9.8

Bluebird Care Portsmouth has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Portsmouth has 44 reviews.

Overall Experience

  • 36
  • 7
  • 1
  • 0
  • 0

Date Published

44
3
5
15
29
Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided a very good service generally for my 90-year-old Mum and 93-year-old Aunt who share a house together. All the office staff are very efficient, and always act promptly on requests and queries. The carers are attentive and thorough, ensuring that everything is in order before
they leave.
Best of all, they are cheerful and good company for these two elderly clients. When there was a recent emergency; their care and support was really excellent - not leaving until the situation was resolved.

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Overall Experience  Overall Experience 5.0 out of 5

Attentive and very responsive with good quality and well-trained staff. Flexible to adjust to client requirements.

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Treated with Dignity

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Overall Experience  Overall Experience 5.0 out of 5

The people that come in are very professional, happy and a pleasure to have come in our home.


Their timekeeping is very good and always mention any concerns.


My son sometimes has difficulty in accepting new people into his life, let alone personal care, but Bluebird have been great at keeping

the number of carers to as few as possible.


Thanks for a great service


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Value for Money

Overall Experience  Overall Experience 4.0 out of 5

We have had no problems with this company.


The care workers are always on time, assist my husband to his particular needs and idiosyncracies and always ask if I am OK.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Bluebird Care Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Bluebird Care Portsmouth is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Portsmouth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Sophie

Sophie Emmess

Job Title: Registered Care Manager

Joined: 2017

Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers' needs are the number one priority.


Having been in the care industry for more than 10 years, by working in residential homes and support houses, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.

Sophie is a prime example of a Care Manager who has worked her way through the ranks. Originally a care coordinator, Care supervisor and then a business development officer, Sophie knows the care sector ins and outs. She is well respected by her staff and will ensure that your interest in care will be taken into account and respected. Sophie has QCF Level3 in Social health care and is now studying to complete her QCF level 5 in Health Care management.


In her spare time, Sophie enjoys running and challenging herself, completing courses like Tough Mudder. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer.


Jade

Jade House

Job Title: Care Supervisor

Joined: 2016

Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.


Mihaela

Mihaela Popescu

Job Title: Care Supervisor

Joined: 2019

Mihaela is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Mihaela has worked for Bluebird Care Portsmouth since 2019 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Mihaela is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When not working hard in our Portsmouth office, Mihaela likes to keep fit through walking and cycling.


Laura

Laura Ewen

Job Title: Home Care Coordinator

Joined: 2021

Laura is in charge of the organising of rostering. Whilst we all will have a preference for certain time slots, we do not want to over-promise and not deliver. When a new customer makes an enquiry, Laura will try to get it in at the specified time if possible looking at our staff availability and our current customer base.


She will endeavour to ensure that our customers will get it as close as within a half hour in front or after if there is no option. Otherwise, we will make a suggestion of time and make a proposal on what one can accept or decline.
Laura is a seasoned care coordinator and will try to make everyone happy, ie our customers as well as our care assistants. Whilst we know that sometimes people prefer a certain carer, unfortunately, we cannot guarantee the person at all times. You will need to accept several care assistants to your team.