Bluebird Care Portsmouth has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Portsmouth has 44 reviews.
Review from Julie B (Daughter of Client) published on 18 February 2020
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger L (Client) published on 17 February 2020
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pete C (Stepfather of Client) published on 14 November 2017
Submitted via Postal Card •
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Their timekeeping is very good and always mention any concerns.
My son sometimes has difficulty in accepting new people into his life, let alone personal care, but Bluebird have been great at keeping
Thanks for a great service
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J Z (Wife of Client) published on 30 October 2017
Submitted via Postal Card •
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The care workers are always on time, assist my husband to his particular needs and idiosyncracies and always ask if I am OK.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.844) out of 10 for Bluebird Care Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Bluebird Care Portsmouth is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Portsmouth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2018
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Job Title: Registered Care Manager
Joined: 2017
Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers' needs are the number one priority.
Having been in the care industry for more than 10 years, by working in residential homes and support houses, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.
Sophie is a prime example of a Care Manager who has worked her way through the ranks. Originally a care coordinator, Care supervisor and then a business development officer, Sophie knows the care sector ins and outs. She is well respected by her staff and will ensure that your interest in care will be taken into account and respected. Sophie has QCF Level3 in Social health care and is now studying to complete her QCF level 5 in Health Care management.
In her spare time, Sophie enjoys running and challenging herself, completing courses like Tough Mudder. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer.
Job Title: Care Supervisor
Joined: 2016
Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.
Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.
When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.
Job Title: Care Supervisor
Joined: 2019
Mihaela is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Mihaela has worked for Bluebird Care Portsmouth since 2019 as a Care Assistant but has since grown into our Care Supervisor in 2021.
Mihaela is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.
When not working hard in our Portsmouth office, Mihaela likes to keep fit through walking and cycling.
Job Title: Home Care Coordinator
Joined: 2021
Laura is in charge of the organising of rostering. Whilst we all will have a preference for certain time slots, we do not want to over-promise and not deliver. When a new customer makes an enquiry, Laura will try to get it in at the specified time if possible looking at our staff availability and our current customer base.
She will endeavour to ensure that our customers will get it as close as within a half hour in front or after if there is no option. Otherwise, we will make a suggestion of time and make a proposal on what one can accept or decline.
Laura is a seasoned care coordinator and will try to make everyone happy, ie our customers as well as our care assistants. Whilst we know that sometimes people prefer a certain carer, unfortunately, we cannot guarantee the person at all times. You will need to accept several care assistants to your team.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Portsmouth to verify any information. View our terms and conditions. Bluebird Care Portsmouth has a Platinum Service – more info.