Caremark Merton

Chaucer Centre, Upper Hall, Canterbury Road, Morden SM4 6PX
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8.3 14 Reviews
  • Caremark Merton, Morden
Caremark (Merton) provide a home care service for older people and those living with learning disabilities, physical disabilities and mental health problems.

Care and support workers assist clients with personal care, medication management, shopping, meal preparation and cleaning, in addition to offering companionship and helping clients to attend social events and interact in their local community.

Caremark Merton’s team of fully trained care workers are experienced in supporting clients with a range of needs, while respecting their dignity at all times and helping them to remain independent.

Care workers can conduct visits during a range of times to suit each client’s individual requirements. Visits can range from 30-minutes to longer visits. Caremark also offer live-in care, companionship as well as respite, depending on each client’s personal requirements. In addition to the same, Caremark also provide shopping services and weekly cleaning where there is a demand.

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Care Provided by Caremark Merton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ihan Kularatne (Care Manager)

Funding & Fees Guide for Caremark Merton

  • Prices

  • Our prices start from £20.50 on weekdays. Prices are variable and depend on the support required. Please feel free to call us for more information. We also offer live-in and night rates as per the client's requirements.


    Prices may change according to weekends, Bank Holidays and Christmas. Please contact our team if you would like more information

Caremark Merton Reviews (14)

8.3

Caremark Merton has a Review Score of 8.3 (8.333) out of 10, based on 4 reviews in the last 2 years. Over all time Caremark Merton has 14 reviews.

Overall Experience

  • 9
  • 4
  • 1
  • 0
  • 0

Date Published

14
0
1
4
10

Review from J S (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY carer is kind and caring she looks after all my needs. Her smile always makes my day seem brighter.

Reply from Evelyn Chiejina, Care Manager at Caremark Merton

Thank you for a beautiful response. We are very pleased that you are happy with your carer and other members of staff at Caremark (Merton). We are always here to support you and provide care that is tailored to your needs. We hope to continue the wonderful relationship we enjoy with you.


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Review from Miriam L (Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our service provider has been with us since October. He is reliable, efficient and pleasant to be with. He is very helpful and my husband is very comfortable with him.

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Review from F T (Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am now 94 year old. I think I must have been using Caremark for some four years at least. They have always been helpful and kind and cheerful (mostly!). They are sometimes late, but on the other hand sometimes too early (I don't mind that as I wake up quite early). I am referring to the girls who
come on duty. But I would prefer something regular!

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Review from Mark R (Son of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager and her team continue to work with me to co-create the best level of care for my mother, that allows her to flourish in a safe and dignified way. The level of proactive communication is excellent and the team are open to receive constructive criticism and guidance, as care is fine-tuned
as circumstances evolve. My mother was extremely grateful for the flowers, card and chocolates on her birthday from the Caremark team.

Reply from Evelyn Chiejina, Care Manager at Caremark Merton

Thank you for your lovely review. We at Caremark are most happy to continue to providing the best care for you mother and always happy to help. Care Manager and Caremark Team.


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Review from C D (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, compassionate carers.

Reply from Evelyn Chiejina, Care Manager at Caremark Merton

Caremark has supported the client beyond expectations. The family has welcomed our care staff warmly.


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Review from G C (Son-in-law of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service now.

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Review from O G (Client) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very pleased with this service. It has improved since I first started using it with regards to timing and more regular carers. I would recommend this service but with the provisions that it is quite expensive.

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Review from Lynn (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been providing personal care for my Dad (who has dementia) since November 2019. That care has now increased to daily visits - morning and evening. Every carer has treated my Dad with dignity and a very high level of care - and always checks that my Mum is happy before they leave. Dad
has a main carer who is worth his weight in gold. Dad's face lights up when he sees him - and he always takes the time to explain things to us as a family as well as care for Dad.

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Review from Sally B (Daughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was served by the lovely caring staff from Caremark for 18 months. All the carers actually CARED about her wellbeing comfort and day to day happiness. They used the word care in its truest form and I was very grateful to have their services. Other medical professionals commented on how
well my mother was cared for including the integrity of her skin by moisturising and I’m sure the positive joyful attitude of her regular carer prolonged her life. I have personally recommended them to neighbours who have asked.

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Review from Lesley S (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2016 until June 2020 Caremark (Merton) stepped in 4 times a day to care for my mother. I'm 100 miles away so I needed an agency that met Mum's requirements and that I could totally rely on to keep her safe and happy. Initially, I didn't know what to expect. A routine was soon established.
I learned quickly the essence of our relationship was communication at which Caremark's manager, office admin and frontline carers, excel. Over this time Mum's condition slowly deteriorated and she was latterly receiving attention from 2 carers per visit. The team were there advising and explaining each new coping strategy to me. They listened to my concerns and we found solutions. Ensuring Mum's dignity was always kept the primary consideration at all times. When she moved house in 2018 they helped it run smoothly and even sent a house warming bouquet. Mum got on very well with the carers and very much appreciated them. Her last years were enriched by this relationship.

Reply from Evelyn Chiejina, Managing Director at Caremark Merton

Thank you so much for your thoughtful review! We are really glad our carers were able to meet your Mum's needs and keep her safe and happy. This wouldn't have been possible without the understanding and cooperation you extended to us through your excellent communication with our staff. We truly miss your mum and your kindness towards our carers made it worthwhile doing the job we love doing.


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Review from Nigel S (Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good especially Monday - Friday and weekends are also very good, despite one or two delays. All perfectly acceptable.

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Review from T F (Power of Attorney of Client) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for six months on the recommendation of a friend.


I am completely satisfied with the service they are providing which is tailored to our needs. The carers provided are of a high standard and are highly trained and skilled in their profession, but with a very personal approach

which is very encouraging. The company responds very quickly to any requests I have made. I would recommend them to anyone.

Reply from Evelyn Chiejina, Managing Director at Caremark Merton

Thank you very much for your wonderful review! We are so glad to hear that the services Caremark Merton provides meet all your expectations. We always aim to provide the BEST care for our customers and tailor our service to every individual's needs. This wouldn't be possible without the understanding and cooperation you extend to us. We aspire to continue to meet your expectations and provide excellent care/support for you and all our other customers always.


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Review from Leanne A (Client) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services provided and I would recommend this company as one of the best in the industry.

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Review from Maureen H (Client) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Caremark are so nice to me and they assist me with the highest professionalism. I am so happy I chose Caremark to proved care services for me.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Caremark Merton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Caremark Merton is calculated as follows: ( (14 Excellents x 5) + (4 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Merton is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Evelyn

Evelyn Chiejina

Job Title: Managing Director

Joined: 2013

Evelyn's business management experience began in 1996 with Marks and Spencer (M&S) London through the Management Trainee Placement Programme in conjunction with the University of North London and M&S. Evelyn then worked for Hammersmith and Fulham Council and later moved to Transport for London (TfL) where she worked for 11 years. She has experience in supporting, leading and managing projects and programmes. Evelyn had a short stint with Bluebird Care as a care worker and has also benefited from the Merton Adult Education training programme in Health and Social Care.


Evelyn's passion for caring and empathy for vulnerable people, motivated her to venture into the Care business by setting up Caremark (Merton) in 2013 having researched the care market. She is selfless, caring and dynamic and has a penchant for high quality and detail which are attributes that will ensure delivery of efficient, effective and excellent care services to the clients.


Evelyn earned a BSc (Hons) - Upper Second Class (2.1) - from the University of North London in 1997.


Karishma

Karishma Maurya

Job Title: Operations Manager

Joined: 2024

Karishma changed her career path after deciding to build her skills and knowledge in the care sector, her career in care spans over 15 years. Karishma started as a care and support worker, moved on to a care coordinator and then gained further experience as an assistant care manager. She went on to join Caremark where she built the Croydon office.


Karishma’s passion for delivering a high-quality service has led to her role as an Operations Manager at Caremark Merton where she will continue to build on the excellent care services.


Frequently Asked Questions about Caremark Merton

What Type of Services does Caremark Merton offer?

Caremark Merton offers Home Care.

How many Carers does Caremark Merton employ?

Caremark Merton employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Merton to verify any information. View our terms and conditions. Caremark Merton has a Platinum Service – more info.