AvaCare

Unit 4 Hurricane Drive, Hurricane Business Park, Speke, Liverpool L24 8RL
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8.3 10 Reviews
  • AvaCare, Liverpool
AvaCare is a family owned and operated home care provider that promotes the independence of the elderly, disabled or homebound individuals by providing assistance with day to day activities that enables clients to stay in their own homes.

High-quality, person-centred care is offered to clients, with dignity and respect at the core of everything that staff do for them.

There is a wide range of home care services available in their portfolio of care, such as live-in care, personal care, palliative care and night care, amongst others.

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Care Provided by AvaCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Avacare Ltd
  • Person in charge
  • Cheryl Robertson (Registered Manager)

Funding & Fees Guide for AvaCare

  • Prices

  • Prices start at £21

AvaCare Reviews (10)

8.3

AvaCare has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time AvaCare has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
0
0
2
8

Review from M S (Son of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AvaCare has been providing care for my mum for a number of years. They started when she needed just a few hours a week support, which has increased as her health has deteriorated over the last few years. They now come if for a few hours a day to support my mum's live in carer (from a different agency).
Their
staff have always been very attentive to my mum's changing needs, and have been professional in working in partnership with other carers. They have shown a great level of understanding and patience and I have been happy for Mum to be looked after by them.

Reply from Cheryl Robertson, Registered Manager at AvaCare

Thank you for your review. Your mum is our oldest and longest client, its a pleasure to be involved with such an interesting lady. The staff and management are very fond of her


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Review from J S (Relative of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Locally known as a good company for care, never had any problems at all. Reviewed recently on another website but been told it’s best to do them on this site. My experience with AvaCare has been very good however the staff and carers always made me feel safe. Ta.

Reply from Cheryl Robertson, Registered Manager at AvaCare

Thank you for the review, we take pride in our local reputation and in ensuring our clients and clients' family members always feel safe and content in our care. This review means a lot to us and goes a long way too, thank you.


AvaCare admin.


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Review from C E (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AvaCare has proven to be a very reliable and flexible team of cares. My mother has been very happy with the standard of care provided. My mother usually had the same carer tending to her needs, but all members of the AvaCare team who have visited my mother have shown patience, good humour, sensitivity
and respect, so she has received an excellent level of care. I would be happy to recommend AvaCare to friends or family needing the same level of care.

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Treated with Dignity

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Review from J M (Daughter of Client) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having this company to look after mum has been a godsend. When you want and need carers for a loved one you need to know that they will be looked after on all levels. AvaCare has gone above and beyond the last company, I had in. They have not let my mum or myself down and I can feel relaxed and assured
that mum has all her needs met. They are all stars.

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Review from G G (Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, the carers are very competent in what they do, they make me feel very safe and I trust them completely, they are very punctual, arriving within a few minutes of there allocated time, very respectful and caring always willing to help in any way they can the are also very friendly.

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Review from B P (Sister of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AvaCare have been looking after my brother for years now. Myself and my brother have always been extremely happy with all aspects of care. He has had the same carer (except for holidays) the whole time. They have a very good relationship. AvaCare are reliable, trustworthy, honest and well presented.
We have never been let down and my brother is well cared for. I would happily recommend AvaCare to anybody.

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Review from S H (Client) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and thoughtful care.

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Review from Pat O (Client) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live alone and needed home help after my hip operation. The initial contact was friendly and put you at ease from the start. Talked through my needs and times I requested which were met. I could not fault the service in any way. I would recommend the company to my friends and would definitely use
them again in the future.

Reply from Jackie Achilles, Registered Manager at AvaCare

Thank you for your review. It was a pleasure to assist you in your recovery and we are delighted you were pleased with our service.


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Review from Sonia S (Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have have had AvaCare come and look after me for four weeks. They are all lovely, kind and considerate. Nothing is too much for them. I couldn't stay at home without them.

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Review from Cedric T (Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring.

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Treated with Dignity

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for AvaCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for AvaCare is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AvaCare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Margy

Margy Symth

Job Title: Senior Care worker

Joined: 2019

Love working for this company. The care we provide is truly person-centred, I am always made to feel valued and appreciated by the Manager she is always on hand for advice and support. We have a brilliant team of girls and are like a big happy family


Frequently Asked Questions about AvaCare

What Type of Services does AvaCare offer?

AvaCare offers Home Care.

How many Carers does AvaCare employ?

AvaCare employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AvaCare to verify any information. View our terms and conditions. AvaCare has an Enhanced Service – more info.