KC Carers Ltd

3 Braunston Road, Daventry NN11 9BY
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9.9 18 Reviews
  • KC Carers Ltd, Daventry
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Care Provided by KC Carers Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • KC Carers Ltd
  • Person in charge
  • Debra Purnell & Angela Walters (Care Managers)

Funding & Fees Guide for KC Carers Ltd

  • Prices

  • Prices vary.
    Please call to discuss.
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KC Carers Ltd Reviews (18)

9.9

KC Carers Ltd has a Review Score of 9.9 (9.888) out of 10, based on 18 reviews in the last 2 years. Over all time KC Carers Ltd has 18 reviews.

Overall Experience

  • 17
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Review from J H (Son of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rave about the service, care and treatment of my father by KC Carers. They treated him with professionalism and care all the way till he had to go into a residential home. Can't thank them for keeping him safe cared for and happy.
Special thank you to a particular member of staff, she was my
rock.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive review, We really appreciate it.


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Review from Carol B (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company looks after my father. They provide cover for meal times two days a week. They also provide much-needed cover when either myself or another lady who helps out is unable to visit.
All the staff are reliable and friendly and try their very best to keep to the same times for each visit.
On occasions when they are delayed somebody from the company will ring and let me know so that Dad knows they will actually be there if a little later.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive review, We really appreciate it.


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Review from S B (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continue to feel my relative's needs are always paramount to any visits. Any on-the-day concerns are always promptly communicated with me. Would not hesitate to recommend as a care provider. Definitely value for money.

Reply from Angela Walters, Care manager at KC Carers Ltd

Many thanks for your positive review. We really appreciate it.


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Review from Elizabeth G (Next of Kin) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All friendly, helpful people both carers & in the office, nothing is too much trouble & for me personally, l can rest assured that my mother is in good hands with me living out of the country, so l thank everyone for that.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive, we really appreciate it.


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Review from Susan I (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KC Carers have been involved with my dad for around twenty months. Each and every member of the team have been caring not only towards Dad but showing an interest in Mum too. Dad has made tremendous progress in the last year and now only has one visit a week by a carer who helps him to shower. Staff
and management are very approachable and nothing is too much trouble for them. The carer's smiley face is a tonic every Tuesday morning! As Tuesday is one of the days I spend with my parents I meet her every week and it is a pleasure to see the trusting relationship that has been built between them. I would have no hesitation in recommending KC to anyone seeking care at home for themselves, their family or friends.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive review. It is very much appreciated.


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Review from Debbie W (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad reluctantly had short-term carers to enable discharge from hospital. Once this care package was due to end he said “he didn’t need or want carers”. However he did agree for me to explore care agencies. One of the care managers came and met Dad and myself and did a thorough assessment. She was keen
to hear what Dad wanted from his carers and we were able to make sure his care package fitted into his daily routine and what’s important to Dad. KC Carers started supporting Dad at the end of February and it has gone really well. Dad mainly has the same carer who he really likes and consistency is so important to Dad. Dad’s care package means he has the support he needs with his personal care and meals but he is able to maintain his independence and continues with his daily routines. As his daughter it is so reassuring to know Dad has support from an amazing care team and most importantly he is well and happy.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive review. We appreciate it very much.


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Review from Nitaj G (Sister-in-law of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law lived on her own, many miles from her three brothers and their families. She was unwell, very lonely and unable to cope on her own. She received help and care from the very experienced Care Manager and her team and looked forward to them visiting each day. They helped her maintain her
independence by doing her shopping and preparing some meals for her and took care of her every need, which is greatly appreciated by all of our family. We would recommend KC Carers as a brilliant team of people to help others who have difficulty coping - they are definitely a five-star company.

Reply from Angela Walters, Care Manager at KC Carers Ltd

Many thanks for your positive review. It was a pleasure to help.


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Review from Kathrine C (Friend of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thorough and detailed assessment of needs took place to inform a personalised care plan.
Carers are approachable and are supporting an elderly gentleman with a variety of care needs with dignity and respect.
Good communication from staff and management team and regular rotas.
Consistency with
the designated care team promotes positive relationships.
Very happy!

Reply from Angela Walters, Care manager at KC Carers Ltd

Many thanks for your positive review. We really appreciate it.


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Review from Sarah-Jayne G (Mother of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company with a real understanding of needs. My son is safe, happy and comfortable with The staff and they do an amazing job going over and above. Very pleased I found them. They listen to your needs and requirements and accommodate them perfectly. East to talk to and make changes and always
check in with you. Would highly recommend it.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your positive review. We really appreciate it.


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Review from Fran T (Friend of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at KC Carers are very professional in their job. They give a first-class service on every call. They go above and beyond to make sure that your loved ones are safe and looked after. They keep you updated in every aspect of care and raise any concerns when necessary. They helped me through
a very difficult time and I will always be in debt for the help and support from start to finish. Well done KC Carers.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for the kind review. It was an honour and a privilege to meet you both.


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Review from Penny H (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KC Carers cared for my mother for several years until her passing in January 2024. To start with my mother (and my father) were nervous about having strangers into their house. But their minds were soon put at ease and they felt assured that the care she was receiving was of the very highest quality.
When my father died in December 2022 we knew if we couldn't be there then she would be in safe hands. During her last few weeks the care was of an exceptional and compassionate level, knowing that her time with us was now limited.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you very much for your kind review. It was a pleasure to care for Mum and Dad for many years.


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Review from Jenny H (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really struggling to care for my husband and he was depressed, uncooperative and not amenable to having carers. However, I don’t know what we would do without them now. He has gained confidence and independence and looks forward to the visits. All of the carers have been excellent, polite and
professional. Special shout out to one of the carers who has gone the extra mile to ensure his needs are met.

Reply from Angela Walters, Care manager at KC Carers Ltd

Always a pleasure to visit you both. Many thanks for the review.


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Review from S T (Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always had my health as their priority, very caring and lovely staff, from the beginning to the end. Always asking if I needed anything before they left and always contactable by phone if I needed anything extra. Very committed to my care and getting me better after having lymphoma.

Reply from Angela Walters, Care manager at KC Carers Ltd

Always a pleasure to assist someone regain their independence. It's also really nice of you to stay in touch.


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Review from Mim J (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KC Carers have cared for my dad for four years. Originally was for my mum too, who passed away in August 2021. She had dementia and thanks to KC Carers was able to be cared for at home to the end as she wished, despite losing all her mobility. I'm so grateful to them for that.
They are great with my
dad and feel like family to us. My dad mostly gets exactly what he wants or needs within his care package. Some carers are better than others, but all meet the basic standards of care he needs. I would definitely recommend them. It's reassuring knowing he is in safe hands and happy.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you so much for the review. It is an honour to be able to care for both of your parents.


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Review from N K (Wife of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely awesome carers. They can not do enough to help. Great communication and support and always willing to go the extra mile! The director team are brilliant and the morning carers are superb. They help with all aspects of my husband's care but particularly getting him up in the mornings. This
makes a huge difference to our lives and allows us to maintain a husband-wife relationship not husband and carer. Would highly recommend it.

Reply from Angela Walters, Care manager at KC Carers Ltd

Many thanks for your kind review. It's such an honour to provide care for your husband for many years.


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Review from Kara H (Friend of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care workers who are friendly and professional, providing great care. Managers are easily contacted, and nothing is too much trouble! The care given is always 100% and made us feel so comfortable in our own home. Really recommend.

Reply from Debra Purnell, Registered Manager at KC Carers Ltd

Many thanks for your positive review. We really appreciate it.


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Review from Darren R (Son of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care team that really made my parents feel at ease after a bad experience with the previous care team. KC Carers emphasise on comfort, friendliness and professionalism. I would highly recommend it. They provide and go above and beyond when considering the patient and add a real human
personal touch. Great team and we will be staying with them.

Reply from Angela Walters, Care manager at KC Carers Ltd

Thank you for your review. Very much appreciated.


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Review from G M (Daughter of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager and her team at KC Carers have played a hugely important role in my mother’s care over the past ten years. As Mum’s needs increased significantly over time, the same highly professional and caring team helped my family to provide Mum with not only the essential personal care she needed
as she moved through different health and mobility stages, but they were also unfaltering in their kindness and understanding of Mum as life became increasingly difficult and frustrating for her. During the pandemic, the team brightened her day with every visit, kept me updated on a daily basis and kept Mum safe at all times. Knowing my mum’s team gave her the best care and also really cared about her was one of the main reasons that I would recommend KC Carers to any family who wanted to support their elderly loved one’s wish to spend their later years living in their own home.

Reply from Angela Walters, Care Manager at KC Carers Ltd

Thank you for your review. It was such an honour and a pleasure to look after Mum for many years.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for KC Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for KC Carers Ltd is calculated as follows: ( (95 Excellents x 5) + (12 Goods x 4) ) ÷ 107 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KC Carers Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about KC Carers Ltd

What Type of Services does KC Carers Ltd offer?

KC Carers Ltd offers Home Care.

How many Carers does KC Carers Ltd employ?

KC Carers Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KC Carers Ltd to verify any information. View our terms and conditions. KC Carers Ltd has a Basic Service – more info.