Agincare Medway (Home Care & Live-in Care)

Agincare UK Ltd, Nelson Court Care Centre, Nelson, Chatham ME5 7JZ
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9.2 9 Reviews
  • Agincare Medway (Home Care & Live-in Care), Chatham
Agincare UK Medway provides high-quality home care support in the South East region.

General home care services enable local people to remain living independently at home. Care services include domiciliary care, live-in care, sleep-in night care, as well as help with lunch clubs, shopping, bathing and domestic help.

Support services are offered for those with dementia, physical disabilities and learning disabilities.

Staff are selected that are kind and considerate; with strong care experience. Candidates are then strictly vetted, being fully CRB and reference checked, before taking a training course.

The dignity and respect of individuals is paramount.

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Care Provided by Agincare Medway (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kelly Barnes (Manager)

Funding & Fees Guide for Agincare Medway (Home Care & Live-in Care)

  • Prices

  • £9.67 - £19.34

Agincare Medway (Home Care & Live-in Care) Reviews (9)

9.2

Agincare Medway (Home Care & Live-in Care) has a Review Score of 9.2 (9.229) out of 10, based on 6 reviews in the last 2 years. Over all time Agincare Medway (Home Care & Live-in Care) has 9 reviews.

Overall Experience

  • 3
  • 6
  • 0
  • 0
  • 0

Date Published

9
0
0
6
3

Review from M A (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Agincare has been extremely good, all of the carers are very friendly and professional in their work when dealing with my mum. Overall I am very satisfied.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for your kind words. I will be sure to pass on your feedback to the care workers.


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Review from E O (Granddaughter of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with everyone who comes here; they are nice, kind and very helpful.

Reply from Kelly Barnes, Area manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for the lovely review; I will pass on your feedback to the team.


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Review from D M (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had homecare for my mother for over 18 months. The carers are very friendly and support my mother tremendously. They are very professional and nothing is too much trouble in their care of her. They make her laugh and having the same team and regular faces is essential as my mother has dementia
and a series of complicated needs. The office is great when we need to contact them with requests and changes.

Reply from Kelly Barnes, Area manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for your kind words. It is great to hear that you and your mum are happy with the care we are delivering.


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Review from M G (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is excellent and they all deserve a substantial pay rise.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your review. I will pass on your lovely words to the staff


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Management

Treated with Dignity

Value for Money

Review from Robert B (Father of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and caring.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your kind review. We value your feedback.


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Review from Nicolas B (Client) assisted by family/friend published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers. Change from the old company to Agincare Medway has made a massive difference. Carers do so much for me.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your review. We are delighted you are happy with the care you are receiving.


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Review from Rosalind H (Daughter of Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After an initial hiccup in the first week when the designated carer did not turn up twice! We were sent another carer and she is a very pleasant lady and dad seems very happy with her.

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Review from Derrick M (Client) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service quite reliable with friendly carers. The service is only quite reliable because of traffic problems to our home.

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Review from Vera B (Client) assisted by family/friend published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good but the office is not organised in respect of not checking that they have enough time to get from one place to there next client, otherwise the service is excellent.

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Current Review Score: 9.2 (9.229)

Overview of Review Score

The Review Score of 9.2 (9.229) out of 10 for Agincare Medway (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Agincare Medway (Home Care & Live-in Care) is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Medway (Home Care & Live-in Care) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Kelly Barnes

Job Title: Registered Manager

Joined: 2017

Kelly began her career with Agincare in 2015 as a Care Worker and by 2017 had worked her way to Manager.


Kelly has been working in care for 12 years. After being a care worker for a couple of weeks, Kelly knew that she wanted to develop her career and knowledge within the care sector. This is when Kelly started her apprenticeship in Health and Social Care Level 2 and began to work her way up, gaining experience in all office operations.


During her 12 years in the care sector, Kelly has worked as a Field Care Supervisor, Care Coordinator, Peripatetic Supervisor, Deputy Manager and now Registered Manager. During this time, Kelly has also gained many qualifications, including Levels 2 & 3 in Health and Social Care and Level 5 in Leadership and Management and in the future will apply to the Open University to complete Level 7.


"I am extremely passionate about the people. Every day I strive to be the reason why someone's day ends with a smile."


Frequently Asked Questions about Agincare Medway (Home Care & Live-in Care)

What Type of Services does Agincare Medway (Home Care & Live-in Care) offer?

Agincare Medway (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Medway (Home Care & Live-in Care) employ?

Agincare Medway (Home Care & Live-in Care) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Medway (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Medway (Home Care & Live-in Care) has an Enhanced Service – more info.