Bluebird Care Southend & Rochford

799 London Road, Westcliff-on-Sea SS0 9SY
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9.8 30 Reviews
  • Bluebird Care Southend & Rochford, Westcliff-on-Sea
Bluebird Care Southend & Rochford is a leading homecare and live-in-care agency who have revolutionised the way that high-quality, bespoke care is delivered, not only to older people but also to those with specialist care needs, young adults and their families.

The team are committed to providing the highest quality homecare throughout the Southend and Rochford Districts so that customers can remain safe and comfortable in their own homes.

The care offered at Bluebird Care (Southend & Rochford) is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and a passion for exceptional service.

Carers provide a full range of care services from shopping and companionship to full personal care including live-in care, 24-hours per day. Carers are skilled and trained to the highest standards and take pride in the care that they deliver.

Bluebird Care work alongside families and individuals to tailor services to help service users stay in control of their own care for as long as they are able to.

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Care Provided by Bluebird Care Southend & Rochford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kellie Woodcraft (Registered Manager)

Funding & Fees Guide for Bluebird Care Southend & Rochford

  • Prices

  • Care At Home Prices
    At Bluebird Care Southend and Rochford, we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £30 £33 £38.25
    45 minutes £33 £36 £40.55
    1 hour £36 £39.00 £44.99

  • Please note, our Live-in Care and Over night prices are available separately

Bluebird Care Southend & Rochford Reviews (30)

Total of 30, showing 1-20
9.8

Bluebird Care Southend & Rochford has a Review Score of 9.8 (9.803) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Southend & Rochford has 30 reviews.

Overall Experience

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Review from C F (Niece of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided outstanding care, from domiciliary to live in. They have always been kind, considerate and efficient in their delivery of my aunt's care needs and wishes. Bluebird remained our constant until my aunt sadly passed away recently. I would highly recommend Bluebird if you are
looking for a bespoke care package that considers your loved one and their families.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review of the care we provided your aunt. It does mean a lot to the team, I will pass your kind words on to the team. Many thanks again - Marketing Manager.


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Review from M L (Wife of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love all the carers. They all do things their own way but fit in with me.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review, I will pass this on to the team. Many thanks again, Lisa.


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Review from Sue P (Daughter of Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our lovely live in carer. She cares for our mum to the highest standards, mum loves her and so do we! She's very kind, cooks homemade food for mum and chats, they do puzzles together and this gives us peace of mind, knowing mum is safe and well cared for.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to provide us with a review, I will pass on your kind words to your care expert and the team. Many thanks, Lisa.


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Review from B B (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, chatty (not too much!) responsive and imaginative.
Some what expensive.

Reply from Lisa Green, Reviews Team at Bluebird Care Southend & Rochford

Thank you for taking the time to give us a review. I will pass this on to the team. Many Thanks.


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Review from J H (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care team are always kind and friendly. We think you are smashing. The carers always do exactly what I ask of them. If a problem arises, it's always sorted out quickly and efficiently. Thank you.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for your kind words, we really appreciate you taking the time to give us feedback. I will share this with our team. Many thanks.


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Review from Elaine A (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care provider. They are all very helpful and pleasant.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Southend & Rochford

Thank you for your kind words and for taking the time to review our services. I will ensure that I share this with the team, many thanks.


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Review from Karen J (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care Southend and Rochford until recently as my father sadly passed away on the 19th of December 2023. The carers who came in twice a day to deal with his personal care needs were lovely. My father had a good relationship with them all and they were professional, compassionate and
a credit to Bluebird. On behalf of my father, thank you for everything you did for him over the last few months.

Reply from Lisa Green, Marketing Manager at Bluebird Care Southend & Rochford

Thank you for taking the time to share your kind words, I will share them with our team who I know was very fond of your Father.


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Review from E C (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provide services to both my parents who have vastly different needs; one is physically very ill and the other has dementia. Over the last year they have been great, all the carers are skilled and able to relate, be kind to and support them. As a company, they are professional, responsive
and as much as is possible, give us peace of mind as their children.

Reply from Kellie Woodcraft, Manager at Bluebird Care Southend & Rochford

Thank you so much for taking the time to complete the review. We are so proud of our team and we are very pleased that they offer you the reassurance that your parents are being well looked after. Again, thank you so much for the feedback.


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Review from S V (Son of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care provided by all the staff, very respectful of my father and his home.
Would recommend Bluebird Care without hesitation or reservations.

Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Southend & Rochford

Thank you for your time in completing your review and your lovely feedback. We are extremely proud of our team and it fills us with joy that you feel the same. We all are passionate about delivering great care for your dad and all our customers because we care.
Take care and thank you again for your thoughtful feedback.
Kind regards.


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Review from Terry D (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is someone who can be trusted. She has a caring attitude and helpful in many ways. A person of utmost integrity and a pleasure to meet such a social person. I am very happy with the services provided.

Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Southend & Rochford

Dear Terry,
Thank you for your lovely feedback and your time in completing your review. We are extremely proud of our care team and it fills us with joy our customers feel the same. We all are passionate about delivering great care because we care.
Take care and thank you again for your thoughtful feedback.
Kind regards.


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Review from Jean W (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

such great carers come to the house and are always happy to do what is asked.
My dad loves to see them and have a chat.
The whole team that attend the house and also the staff in the office always have my dad's best interests at heart.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Southend & Rochford

Good morning Jean, thank you for your time in giving us a great review. We are always happy to hear our customers are happy with our service.
Kind regards.


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Review from Tim G (Son of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the behaviour and standard of care the carers provided to my mum. I would prefer that changes to rota times were communicated in advance, as mum is dependent on regular medication. I have knocked one star off for occasional carelessness, such as leaving the back door open and the
gas hob on, which can be a serious impact on such a vulnerable person and can easily be avoided. Overall the family are pleased with the standard of care.

Reply from Lucy McCormack, Manager at Bluebird Care Southend & Rochford

Hi Tim, thank you for taking the time to review our services. We note your comments regarding some incidents that you reported to our office. Please be reassured that our care team are fully aware and endeavour to be vigilant and notify of changes moving forward.


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Review from Joan S (Daughter-in-law of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t recommend Bluebird (Southend & Westcliff branch) highly enough for the kindness, care and support given to my mother-in-law and us during our time as service users (she has now gone into a care home). Communication was great and always felt comfortable phoning the office about anything. They tried
to accommodate any requests and worked with us to help her remember to complete daily tasks, often making helpful suggestions. We will always be thankful for their input.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Southend & Rochford

Dear Joan, thank you so much for our lovely review and your kind words. Our Bluebird Care Southend & Rochford Team pride themselves on delivering outstanding care. We very much enjoyed caring for and supporting your mother-in-law. We wish you all the best and healthy for the future.
Kind regards,
Bluebird Care Southend & Rochford Team


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Review from Judith C (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needed some care support 5 years ago and after some research chose Bluebird Care we have not been disappointed.
Initially Mum had daily support with 2 visits which worked well, later when she and I needed more support a care package was carefully put in place and tailored to Mum's needs which
were reviewed regularly. This entailed having live-in care whereby Mum had care and company. She had several regular live-in carers with whom she became very fond. The care and support they gave Mum were mostly excellent. She has now moved into a care home after an emotional farewell to them but they are still keeping in touch and she has already had a visit from one of her regular ladies. We have always had a very good relationship with both the carers and the office staff who have always had Mum and our best interest in mind.

Reply from Lucy McCormack, Manager at Bluebird Care Southend & Rochford

Thanks Judith for your kind words, Mum is missed so much by our office and care teams and we are glad she is still close by so that we are able to pay her a visit!


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Review from E G (Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the behaviour and standard of care from the carers. I would prefer that changes to my rota times were communicated to me in advance, as I have commented on this for several years and changes are still made without my knowledge.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Southend & Rochford

Thank you for your time in giving us your valuable feedback! We really appreciate your time. We do our best to always keep our customers updated with changes which are due to sometimes unscheduled emergency visits, but we are always looking to improve our service where possible. Thank you again for your feedback


Kind regards
Sharon


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Review from Mary F (Daughter of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality live-in care, for my mother. Her carer does everything for my mother and has the patience of a saint. Mum gets to do exactly what she wants, when she wants, eats what she wants and obviously one to one care that is totally tailored to Mum.

Reply from Kellie Woodcraft, Manager at Bluebird Care Southend & Rochford

Thank you, Mary, for your lovely review of our live-in care services. It is pleasing to hear that your mother is enjoying having a carer with her, at all times.


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Review from Joyce B (Sister of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has put care in place for my sister since September 2021, to date. Two visits a day. Conscientious in advising me of anything that needs attention, or anything untoward in her condition. Friendly, reliable service. Flexible regarding any extra needs. I arranged this long-distance without
meeting the team as I live a few hours drive away. All arranged by emails and telephone. Has gone like clockwork, very efficient management. This has allowed my 95-year-old sister to remain in her own home and I have peace of mind regarding her welfare and health from day to day. A well deserved thank you, to all the team from both of us.

Reply from Kellie Woodcraft, Manager at Bluebird Care Southend & Rochford

Thank you very much for your lovely review. All the carers really enjoy looking after your sister. She is a pleasure to spend time with.


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Review from Mark L (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank you enough for all your help and support. I really appreciate it and I was very happy with your care and help in my home. The staff are very polite and friendly, even when I have bad days. All my thanks.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Southend & Rochford

Dear Mark, thank you for your kind review. Our Registered Manager is so proud of her team; they are all amazing.
Have a great day!
Regards.


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Review from M M (Daughter of Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent and good communication and always informs me of any concerns. While mum was in hospital phoned to enquire of her wellbeing frequently. contacts the Doctor if any issues or concerns, e.g nurse visits.

Reply from Sharon Wuyts, Communications and Marketing at Bluebird Care Southend & Rochford

Bluebird Care Southend and Rochford thank you for your review. We pride ourselves on high standards and our staff always going above and beyond their call of duty. Thank you for your feedback, it means a lot to all our staff.


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Review from M B (Son of Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ladies are kind and patient. The ladies provide good company and my mother enjoys her walks to the library, gardens and the marine parade.
Overall very good.

Reply from Sharon Wuyts, Communication and Marketing at Bluebird Care Southend & Rochford

Thank you for taking the time to give us your positive response.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Bluebird Care Southend & Rochford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Bluebird Care Southend & Rochford is calculated as follows: ( (54 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Southend & Rochford is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (7)

Kellie

Kellie Woodcraft

Job Title: Registered Manager

Joined: 2016

Kellie is a naturally passionate and attentive individual, with a real eye for care.


Since embarking on her career with Bluebird Care, Kellie has successfully established relationships with both customers and fellow care assistants, this has allowed her to match the skills and abilities of the care worker with the needs of the customer, yielding maximum customer and job satisfaction.


Kellie consistently partakes in all in-house training and is currently working towards her QCF/NVQ Level 5 qualification.


As office manager of Bluebird Care Southend and Rochford Kellie oversees the professional and compassionate workings of both the office and care staff.


If you wish to contact Kellie regarding any matter her contact details are


Megan

Megan Clark

Job Title: Office Manager

Joined: 2017

I have worked in the care industry since I was 18 years old and I joined Bluebird Care in March 2017 as a care assistant, then progressed to a Senior Care Assistant role and in February 2019, and now I am the office manager. I joined the office team and became the Care Co-ordinator. During my time with Bluebird Care, I have gained my Level 3 NVQ in Health & Social Care and currently studying level 5 NVQ in Health and Social Care management. I am a Trained Trainer in Manual Handling, Risk Assessments, Oral Hygiene, Autism Awareness, and Parkinson’s Awareness, I am also a Mental Health First Aider.


Charlotte

Charlotte Nardolilli

Job Title: Supervisor

Joined: 2018

My name is Charlotte, I am a Supervisor at Bluebird Care, I assist our wonderful customers in all aspects of life, from personal care to taking them out for weekly shopping trips and everything in between! I started with Bluebird Care in January 2018 which was my first ever care job! I always thought I could never do care work as I didn't feel the personal care side of things was for me! I'm glad I took the jump, as I've been on some amazing training and the support you receive from the team is outstanding. I feel that since I started working at Bluebird that Care I have found my calling! I love everything about my job (well most of it!) but I really wouldn't be in my job if I didn't enjoy it. The most satisfying part of my job is seeing the customers being as independent as possible within the home and supporting them as required! I have also, just completed my Level 3 NVQ in Health & Social Care.


Bea

Bea Onu

Job Title: Care Supervisor

Joined: 2023

I have worked at Bluebird Care since 2023 and really enjoy my role and working with our customers.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.


Kevin & Tracey

Kevin & Tracey McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Southend and Rochford is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


Frequently Asked Questions about Bluebird Care Southend & Rochford

What Type of Services does Bluebird Care Southend & Rochford offer?

Bluebird Care Southend & Rochford offers Home Care.

How many Carers does Bluebird Care Southend & Rochford employ?

Bluebird Care Southend & Rochford employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Southend & Rochford to verify any information. View our terms and conditions. Bluebird Care Southend & Rochford has a Platinum Service – more info.