Bluebird Care Stroud & Cirencester

3B Nelson Street, Stroud GL5 2HL
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9.3 26 Reviews
  • Bluebird Care Stroud & Cirencester, Stroud
Bluebird Care offers individually-tailored care packages and specialises in working alongside families and medical professionals to achieve the best possible support for its customers.

As well as providing outstanding day-to-day support, caring staff are skilled in identifying when customers or family carers may need additional help, and are always available to offer advice and assistance.

The service is designed with the needs of the whole of a person’s support network in mind and offers excellent customer service for family members who wish to remain involved in their loved one’s care but are unable to visit as regularly as they would like.

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Care Provided by Bluebird Care Stroud & Cirencester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Morgan (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Stroud & Cirencester

  • Prices

  • Visits start from as little as £26.30 per hour

  • Fees may vary depending on travel distances and times required. For a more accurate estimate, please contact us for a personalised quote.

Bluebird Care Stroud & Cirencester Reviews (26)

Total of 26, showing 1-20
9.3

Bluebird Care Stroud & Cirencester has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Bluebird Care Stroud & Cirencester has 26 reviews.

Overall Experience

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Date Published

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Review from G L (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird for my dad was caring, compassionate and professional and enabled him to stay at home amongst his family during his final days. We were very grateful that they went out of their way to organise support when we needed it so urgently and at such a difficult time.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Thank you for taking the time to pass on your thoughts and feelings to us. It was a privilege to support your family at a challenging time, and we are glad that we were of some assistance.


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Review from Andrew W (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Bluebird to be very professional and have given my mother who suffers from Alzheimer's time to enjoy some of her day. The carers are cheerful and always lift up her spirits when she feels down.
The level of care is also very good. I have worked in the case profession most of my life and
am impressed with their professional approach to their work without losing that personal, friendly touch so important in this line of work.
I can recommend this care provider without doubt and hope to continue having them until there will be no more need.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Dear Andrew, thank you for taking the time to share your experience with us. We are thrilled to hear that you have been satisfied with the care that we have provided. Your feedback means a great deal to us, as it serves as a valuable reminder that we are fulfilling our mission of delivering exceptional care to our customers.
Thank you once again for choosing Bluebird Care Stroud and Cirencester. We look forward to the visits.
Take care.


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Review from N J (Wife of Client) assisted by family/friend published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided by Bluebird. All the carers are kind and attentive and they provide an excellent service. We are impressed by their attention to detail of the daily routine. Our main adjustment to having carers has been getting used to the very early start (7am) and we are
waiting on starting at a later time.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Hello, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.
We're looking forward to your next visit with us!
Kind regards.


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Review from Paul C (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality care and remarkable punctuality.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Hi Paul, we are delighted to see this rating! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.
Take care!


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Review from Christopher B (Brother of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and professional.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
Kind regards.


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Review from Christina R (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bluebird Care has been excellent. The assessment process was in-depth and person-centred. The service was initiated very promptly and professionally. The care delivered to my father was compassionate and kind. The care team were supportive not only to my father but also to myself as
we entered his final days. My only regret was that we did not engage Bluebird sooner which would have enabled my father to build relationships with the team and get to know them properly. Each carer who visited treated my father with the utmost care and respect, the support of Bluebird meant that my father was able to end his days with dignity in his own home. Thank you.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Hi Christina, thank you so much for taking the time to give us feedback. Our team takes pride in providing an excellent customer experience, and we're glad you feel we do this well! You really made our day today.


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Review from Stephen R (Nephew of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Bluebird Care has been very positive throughout the period of 18 months when they cared for our aunt at home. All carers were engaging, kind, patient and professional. They handled difficult shifts when our uunt was angry, confused or anxious extremely well. The management of these
carers ensured a high level of consistency, with the same carers attending at least fortnightly and there was hardly any staff turnover. It meant so much to our aunt that she saw the same people over and again on three visits per day. The system allowed us to see the rota, the care plan and reports from each visit shortly after its conclusion. As our aunt became more confused, this was more and more important to us.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Stephen,
Thank you for taking the time to provide feedback. The care staff who visited your aunt enjoyed the time they spent - even on the occasions when things were more challenging. It means a lot to them to know you are happy with the support we provided, I will make sure this is passed on to them.
Kind regards.


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Review from M P (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased indeed with the Bluebird Care team following my hip operation and looked upon them more as friends who took such good care of me and would certainly recommend them as carers.

Reply from Tracy Morgan, Care Manager at Bluebird Care Stroud & Cirencester

Thank you for your lovely review and kind words. We are very pleased that you were able to form a strong relationship with your care team who all very much enjoyed their visits with you.


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Review from Elaine W (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We choose Bluebird Care for my father 7-months ago, following his discharge from the hospital, at that time he required personal care.
The CQC ratings, friendliness and professionalism of the carers convinced us that we made the right choice.
We always wanted to ensure Dad had a quality of life
and was treated with dignity and respect. The carers exceeded our expectations so much so, that with their support - he now has domestic care rather than personal care. The continuity of staff means so much to Dad - knowing who is coming to each visit. I cannot thank them enough!

Reply from Tracy Morgan, Care Manager at Bluebird Care Stroud & Cirencester

Thank you so much for your lovely kind words. It has been a pleasure to provide support to your father. All of the care team very much enjoy their visits with him and we are very pleased that we have been able to support him to become more independent.


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Review from Graham S (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care and support that we have received from Bluebird Care, who have been looking after my 88-year-old mother. The care staff are attentive and professional and the back-up they receive from the office team means that any concerns or potential issues are reported and followed-up
really quickly. This takes a huge load off the family as you can be confident that things are picked up and acted upon well before a potential issue becomes a problem.
I have no hesitation at all in recommending Bluebird Care.

Reply from Tracy Morgan, Registered Manager at Bluebird Care Stroud & Cirencester

Thank you so much for your very kind words. We have very much enjoyed supporting your mother and we will miss our visits with her. We wish her all the very best for the future.


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Review from Megan M (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Bluebird over the last twelve-month period, firstly to support my Mum in caring for my Dad and as time went on and her memory declined the care became necessary for both of them, then for my Dad on his own. I met several carers that attended, all of whom were professional, warm and caring.

The staff in the office always addressed my queries or concerns willingly and promptly.

Reply from Gareth Powick, Director at Bluebird Care Stroud & Cirencester

Thank you so much for your kind review.
I know all of the team felt privileged to work with your parents and you through what was a challenging time in everyone's' lives. We were all very impressed with the commitment and diligence you showed when coordinating the support your parents needed, and would love the opportunity for a catch-up with you when circumstances allow.


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Review from T L (Son of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided for our Dad. The care team that visits the house are very friendly and treats my Dad very well. Always chatting and explaining what is happening and always making sure he is happy.

Reply from Tracy Morgan, Manager at Bluebird Care Stroud & Cirencester

Thank you for your kind words. We are delighted that our care team are providing excellent service. All of the team very much enjoy visiting your Father as much as he enjoys seeing them.


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Review from L G (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, proactive and well trained, responsive, easy to contact with good communication. They have never let us down and as the daughter, they have eased my burden. I totally trust them and find them faultless. I can't recommend Bluebird highly enough.

Reply from Tracy Morgan, Care Manager at Bluebird Care Stroud & Cirencester

Thank you very much for your kind words. Visiting your parents is always a pleasure.


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Review from Alison S (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird team in Stroud & Cirencester have always provided supportive care and personal care for my mother. During the Covid crisis, she had a fall and broke her hip and was released from hospital very early to avoid possible infection. This left us in a position requiring both intensive daytime
and night-time care for Mum. The response from the team was overwhelming. They responded quickly and with care for both Mum and the family listening and adapting care requirements during the initial weeks of her being at home. They have provided a level of care above and beyond what was expected, ensuring Mum’s safety, enabling her to remain in her own home. Unlike other companies, we have a regular care team enabling a friendly supportive and trusting relationship to be built. I can not rate the carers highly enough for their patience, friendly demeanours and support.

Reply from Tracy Morgan, Care Manager at Bluebird Care Stroud & Cirencester

We are very pleased that this has worked out so well and we have been able to provide the support that was needed. particularly at this time. Everyone really enjoys going to your mum, She was so positive and welcoming and made every visit a pleasure.


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Review from Ashley S (Relative of Client) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the level of service provided for our mum.
After suffering a stroke, we contacted Bluebird Care services as they seemed to have a very good rating.
The manager came and went through a care plan for our needs before mum went home from the hospital, it made things very easy for
us at a difficult time and reassured us for the care she could be given at home.
The visits by the care staff provided a friendly and always prompt service, they did a great job, and we are so grateful for their understanding and support.
All paperwork was completed every visit, any situations we needed to be aware of were reported to us and any concerns for mum's health were expressed by the care manager.
We are very grateful to the whole team and would thoroughly recommend them.
After 12 months of home visits, our mum finally accepted that she needed a nursing home to look after her full time and is still doing well.
She always says to us how good the care staff from Bluebird were.
A big thanks.

Reply from Tracy Morgan at Bluebird Care Stroud & Cirencester

Thank you very much for your lovely review. We very much enjoyed visiting your mum, and the care team will all miss her. We wish her all the very best in her new home.


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Review from Marion M (Daughter of Client) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had help from Bluebird Care to help my Mum with personal care for about a year. The carers were very reliable, friendly and helpful.

Reply from Gareth Powick at Bluebird Care Stroud & Cirencester

Thank you so much for taking the time to give your feedback. Everyone who spent time with your mother enjoyed their time together so much; she was delightful company and always interesting. We all wish her well in her new home!


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Review from Hamish M (Son of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided 24/7 living-in care for my father who lived in an extension attached to Tan House Farm where I live. The provision of care was outstanding - the selection and management of the carers was of a high standard and thus their daily operation was faultless. My father was very content
with his care and it was of great comfort to him as his health failed in the final month of his life. Although the cost of such care is high, it provides excellent value.
Overall, I have no hesitation in recommending Bluebird Care - they provide an excellent service - flexible and compassionate with an assurance of the highest quality.

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Review from Raymond G (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 86 year old widower. I do not enjoy good health. My daughter and son-in-law 'keep an eye' on me. Recently they were going on a weeks holiday and were concerned for me being on my own. My daughter mentioned 'Bluebird Care'.I contacted the local office at Stroud and within 24 hours had a home
visit - everything was explained to me and I agreed to have a daily visit by one of their carers for the week. I was given a written schedule of the visits, with the names and times of each visit. The arrangements were ideal, the carers were punctual and their presence very reassuring to me and my daughter. I will certainly contact them again and look forward to their visits.

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Review from P B (Son of Client) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Frontline staff were always punctual, caring and friendly, which my mother felt very safe and happy with them. Office staff also very helpful and supportive and friendly. Overall, a potentially difficult experience was made simple and pleasurable.

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Review from Tony R (Son-in-law of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable timings for visits with notice of any required changes. No visit ever missed. Regular visits from the same carers appreciated. All carers were caring and courteous, showing genuine interest. When needed calls to family were made promptly and professionally. Family had full confidence that Mum
was looked after and all was well else we would be told.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Bluebird Care Stroud & Cirencester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Bluebird Care Stroud & Cirencester is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stroud & Cirencester is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

John

John Chambers

Job Title: Director

John’s career spanned 32 years in the pharmaceutical industry, culminating in a position as Director of Production for a well-known multinational. Gained while working in the UK, Europe and India, John's pharmaceutical background is extremely useful in understanding the medication being taken by our customers, and in professional discussions with healthcare professionals.


John also has a strong interest in health and safety, and has the Diploma in Safety Management. His expertise feeds into our health and safety and risk assessment processes and training, and contributes to the safety of staff and customers. He also has primary responsibility for the business finances.


John says everything we do from care assessment and planning through to staff recruitment, training and management is underpinned by the simple vision “all of our customers should be looked after with the same care and concern that we would want for our own loved ones”.


Gilian

Gilian Manning

Job Title: Ms

Gillian Manning is a franchisee and Co-Director of the business. She and John are life partners as well as business partners.


Gillian is a qualified solicitor with many years experience in social welfare law, including employment, discrimination and welfare benefits. It was her background in working with people with disabilities which led her into the care business.


She also sits as a Judge on the Disability Appeal Tribunal, deciding appeals in relation to disability benefits.


She has achieved the NVQ level 4 Registered Managers Award, enabling her to perform the Care Manager's role if the need should arise.


Gareth

Gareth Powick

Job Title: Director

Gareth is a franchisee and Co-Director of the business, and the eldest son of Gillian.


Starting his career as a software engineer for civilian and military applications, he gained a solid grounding in process design which has been invaluable in identifying efficient business practices.


Deciding in 1997 that he was more of a 'people person', Gareth made his hobby a full-time occupation and became a professional martial arts instructor, teaching Karate and Aikido in Bristol, Swindon and Cheltenham. He still teaches classes in Cheltenham.


The diagnosis of a close family member with Vascular Dementia brought the Care Industry to Gareth's attention in 2007, and in 2008 he joined the family business. Since then he has worked within Bluebird Care as a Care Worker, Care Coordinator, Manual Handling Trainer, and most recently Director.


He sees his role as having responsibility for Customers and Care Workers alike, and devotes a significant portion of his time to improving the welfare of everyone involved with Bluebird Care.


Tracy

Tracy Morgan

Job Title: Care Manager

Tracy joined Bluebird Care in 2014 as a Care Assistant. She has previously worked in a variety of office based and customer facing roles but this was her first venture into care. Tracy is caring, efficient, always cheerful, and has an instinctive empathy with customers. Such skills meant that Tracy was soon promoted to the role of Care Coordinator, Lead Care Supervisor, and most recently has become our Registered Care Manager.


Tracy has a passion for supporting those living with dementia and is specialised in Dementia Awareness training, Tracy uses her enhanced knowledge and skills to support carers and the customers alike. Tracy is also qualified to deliver moving and handling and Parkinson's Awareness training.


Tracy won the Bluebird Care national award for Team Member of the Year in September 2016 - quite an achievement within a network of over 200 franchises!


Tracy has recently achieved a Level 3 Diploma in Leadership and Management, and is currently working towards her Level 5 Diploma in Health and Social Care.


Donna

Donna Jones

Job Title: Deputy Care Manager

Donna joined Bluebird Care in July 2013 as a part-time Care Assistant. Donna has kept upskilling herself through our Career Journey, firstly being promoted to Supervisor after only a short time. Donna was then promoted to Recruitment and Training Liasion due to her natural empathy and supportive nature. Donna has proven herself to be an asset to the office team and has most recently accepted a promotion of Deputy Care Manager.


Donna is also our Dementia lead and delivers Dementia Awareness training to all new staff, along with yearly updates. Donna has also created further training for carers who have expressed a wish to become a dementia specialist. Donna has a great working-relationship with Gloucester Dementia education strategy and is extremely proud of this.


Frequently Asked Questions about Bluebird Care Stroud & Cirencester

What Type of Services does Bluebird Care Stroud & Cirencester offer?

Bluebird Care Stroud & Cirencester offers Home Care.

How many Carers does Bluebird Care Stroud & Cirencester employ?

Bluebird Care Stroud & Cirencester employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stroud & Cirencester to verify any information. View our terms and conditions. Bluebird Care Stroud & Cirencester has a Platinum Service – more info.