Bluebird Care Totton & Ringwood

33a Salisbury Road, Totton, Southampton SO40 3HX
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9.4 31 Reviews
  • Bluebird Care Totton & Ringwood, Southampton
Bluebird Care provides care to enable people to live in their own home for as long as possible, rather than going into residential care. Whether looking for care for yourself or a loved one, the team will guide you through your care journey.

Bluebird Care offers a range of domestic and personal care services, including assistance getting up and going to bed, companionship and medication, all of which are tailored to individual needs. Visits range from shorter visits every day to 24-hour care.

The team can provide help with incontinence management, end-of-life care, dementia care, Parkinson's disease care and more complex care needs such as catheter care, PEG feeding and oxygen care (this will be done with help of district nurses). There is a dedicated managed live in care team who will help you to get the right team of carers in place.

Overnight care is available for people who require full-time support, and short respite care is available for those looking for a short break from caring for a loved one.

The team pride themselves on providing a high standard of care and will advise you and your family on the best way to care for your loved one.

The team works in Totton, Marchwood, Lyndhurst and the surrounding areas. There is also a Waterside team as well as a team in Ringwood and Fordingbridge.

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Care Provided by Bluebird Care Totton & Ringwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca McMann (Care Manager)

Bluebird Care Totton & Ringwood Reviews (31)

Total of 31, showing 1-20
9.4

Bluebird Care Totton & Ringwood has a Review Score of 9.4 (9.364) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Totton & Ringwood has 31 reviews.

Overall Experience

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  • 10
  • 3
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Date Published

31
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Review from Rayvon G (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff for your kindness and helping me back on my feet after my hip replacement. I couldn't have asked for more support and caring to help give me back my confidence, especially getting in and out of the shower safely. We are so lucky to have you all.
Bless you all.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

It is always a pleasure to help people after hospital discharge.


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Review from L E (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been receiving support from Bluebird Care carers for the past couple of months.
It wasn't something he really wanted to accept but all of the girls, from carers to deputy and manger, have been lovely and he realises the difference it makes for both of us.
The staff that come in daily are
all friendly and happy to have a chat and a laugh as they work. They don't rush Dad at all and you don't get the feeling that they are rushing to get to the next client. It is all very relaxed and importantly, he is treated with dignity.
Dad is now housebound so these visits are even more important from a social aspect.
I would recommend Bluebird wholeheartedly.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

It is always difficult to have to accept the help of others and I am pleased to see that we do make a difference for your father., thank you for the kind review.


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Review from Richard H (Husband of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is always approachable and has been such a help in sorting the right care package required by my wife, this included interaction with other external parties, such as social services. They have been proactive and always given good and professional advice. The carers are always cheerful
and have a good understanding of my wife's needs.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

We thank you for your review. We enjoy helping you with supporting with your wife.


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Review from Valerie S (Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are really kind and understand the help I need. I look forward to seeing them in the morning when they help me wash and dress and then get me my breakfast. I am also grateful that they will feed my dog who has been my companion since my husband passed away. I consider myself very lucky
to have Bluebird Care to care for me.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

We are so pleased that your family feels comfortable to look after your mum.


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Review from K P (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the regular carer, even when substitutes are made. They all have a cheery greeting and smile. Not so happy with evening visits as these vary in times and carers so routine is more difficult to establish.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

We will look into this as you do remember we cannot give you the same people as in the morning.


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Review from Patricia H (Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been very good but I have been very disappointed over this last year. I was originally seen at 8.30 but have been gradually put back to 8 am which is inconvenient as my daughter and son-in-law use the bathroom before me. The carers are all polite but I used to get locals who I could
communicate with and miss this. I get different girls all the time.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

We always listen to the customer and we offer care reviews face-to-face to discuss these sort of issues. You have not raised it as a concern before. If the care call is slightly moved, it could be due to change of route of the run or the direction where the carers come from. We have leeway of 30 minutes in order to make it work overall. We have talked to the care coordinator to see what can be done with this for now and we will amend if possible but the slots have this 30-minute bandwidth in which they can be placed.


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Review from B B (Client) assisted by family/friend published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the carers, the only problem for us is the change of times for the visit 8:15 am is our usual time but it can be 8:00 am-8:20 am-8:35 am. It would be beneficial for us if the care time stayed at 8:15 am, why do you have to periodically change the time of the visits?

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for your feedback. Unfortunately, we cannot always control travel time, traffic disruptions or when people end up overstaying the previous home care visit. As per our terms and conditions, we have a half an hour leeway before or after the desired time. Also at the weekends, we do have half the capacity and we need to ensure that our runs are smooth so that means we might have to move the visit 15 minutes earlier. When we have emergencies, our staff always tries to prewarn our customers. Nevertheless, our team tries their hardest to make it work for you.


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Review from Jane H (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very grateful with the flexibility and prompt responses we have received recently for Dad.
Dad's needs have changed rapidly recently, I have had numerous communication with the office and we have been able to cover Dad's needs with both day and night care.
It has become increasingly
obvious that we will be needing 24-hour care in the near future and after a conversation with a member of staff in the office, I feel that Bluebird Care will be a good fit for this going forward.
With Dad’s condition, continuity is key, especially with the carers who look after him, this specific need is continually well met.
Thank you.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Whilst we understand that you are doing your best to make it all work for your dad and the family and that is a challenge in itself. Our team can provide a bit of flexibility and we are pleased that this works for you all. We hope to continue to help your family as much as we can in the future.


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Review from Venetta A (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ringwood team have been exceptional in caring for my dad, always kind and cheerful, keeping me updated on things and taking great care of him. They have really gone above and beyond and have dealt with emergencies and other issues with great professionalism. Thank you.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for the kind review. Our Ringwood team are dedicated and resourceful.


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Review from Dave H (Son of Client) published on 18 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum left the hospital, care was required. The council's 'free' care only lasted for a few months.
Starting to source a reliable care company was a learning curve.
Although a list of potential carer companies was supplied, it was very time-consuming going through each one.
Using a site, I was
able to find caring companies with the criteria required.
Eventually whittled it down to about 4 companies.
Bluebird are not the cheapest, there are other companies who on the face of it look to be less expensive. However, the contact response from the other companies was not at all good.
Reliability is a key attribute. Bluebird were exemplary in every aspect of contact and information given. The whole process from the start to my Mum actually receiving the care has been seamless.
Mum is very happy with the service.
The 'portal' is an added bonus. Able to see the status of each care visit plus other information. I would thoroughly recommend Bluebird Care.

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Review from M C (Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two Bluebird Care ladies for domestic cleaning, Tuesday and Thursday.
They are on time and efficient but importantly, good listeners. To me, this is important as sometimes they are the only contact I have. My apartment and its cleanliness have attracted positive comments from many people over
the time.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

We hope to continue to help you and support you to stay as long as possible in your own home. Thanks for the feedback.


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Review from C N (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very satisfied with the service I have been given. Friendly and cheerful carers. No problems so far. Thank you.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for the kind review, hopefully we will continue to deliver the high standard of care.


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Review from T K (Wife of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my husband by all carers. I am pleased with the service and I have no complaints.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for this positive feedback, we hope to continue to deliver the high standard of care.


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Review from Lawrence S (Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good but sometimes there is a lack of communication when attendance times are altered, for example - I normally have an 8.15am morning call but on the morning of the internment of my wife's ashes, the carer turned up at 9am ( her correct time), when family members were starting to arrive
and needed to use facilities, etc. I appreciate times often need to be altered but a minutes phone call would have made such a difference.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

It was an unfortunate situation, and hopefully not to be repeated. When our care team gets to deal with sickness, they tend to try to move everything fast over to ensure continuity. What the team should have done to ensure your special situation was, to put the care call on an office member so we would have made sure it would have been done regardless of the sickness covering. We did apologise and hopefully, our team has learned from their mistake.


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Review from M S (Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having only had care for one week, my experience has been overall very good. Needs getting used to on both sides! But found very willing and helpful.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for that feedback, we hope to support you going forward and you still will enjoy the service.


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Review from R R (Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my present condition I find Bluebird Care meet my requirements.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for your feedback. We hope to continue to work with you and support you with the highest standard of care.


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Review from M B (Daughter of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service of staff in the office and organising rotas has been appalling. Also, sending weekly timetables out, promising things and not carrying them out. I understand staff in the office have been altered and the service seems to be improving but for what we have to pay, the service has a long way
to go to get better.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

I am sorry to hear about your dismay about our service. Whilst we know you have preferences for certain carers, we try our best to schedule them in as and when possible according to their availability and that is not always possible. Looking at the continuity of your carers, it has massively improved and I feel that the team is working hard to get it right. You know we employ people from different nationalities like the NHS and we have to work with them as well as the others.


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Review from M F (Client) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are pleasant and chatty and take the time to make sure I am ok. The treat me with dignity.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

Thank you for your kind words, we hope to keep on improving our service to support you.


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Review from A R (Daughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided consistently high-quality care provision and takes time to engage with Mum about current affairs and Mum’s interests.


They are responsive, flagging up health issues when they arise & have always been accommodating to changing needs.


Call times are not ideal for Mum’s preferences

but we are hopeful that this might be addressed as staff levels pick up.
We would recommend Bluebird to anyone requiring homecare services.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

As you are aware, we are coming out of the summer holidays season and hopefully more training of staff will come through. Meanwhile, thank you for the positive comments, the team works very hard to ensure we can make it work.


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Review from Mary J (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with Bluebird's care of my mother over the last 18 months. The carers are patient and treat her with respect and chat and have a laugh with her as well as helping with personal care. The administration is well run with regular reviews, and with the online note system, I can read
the carers' notes for every visit so I know she is being well looked after. I would certainly recommend Bluebird Care to anyone looking for carers at home.

Reply from Bernadette Mills, Director at Bluebird Care Totton & Ringwood

So pleased to hear this feedback, thank you for letting us know. We hope you will enjoy time with your mum.


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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Bluebird Care Totton & Ringwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Bluebird Care Totton & Ringwood is calculated as follows: ( (58 Excellents x 5) + (34 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Totton & Ringwood is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Jeanette

Jeanette Eaton

Job Title: Care manager Ringwood

Joined: 2017

Jeanette is currently in charge of the Ringwood branch. Jeanette has a wealth of care experience, from care assistant up to Care supervisor and now running her own team.
She will guide you through what is possible to get financial help for and what not. What would be the best way to look after your beloved.


Frequently Asked Questions about Bluebird Care Totton & Ringwood

What Type of Services does Bluebird Care Totton & Ringwood offer?

Bluebird Care Totton & Ringwood offers Home Care.

How many Carers does Bluebird Care Totton & Ringwood employ?

Bluebird Care Totton & Ringwood employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Totton & Ringwood to verify any information. View our terms and conditions. Bluebird Care Totton & Ringwood has a Platinum Service – more info.