Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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9.9 74 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

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Care Provided by Right at Home Eastbourne & Bexhill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Shaw (Manager)

Funding & Fees Guide for Right at Home Eastbourne & Bexhill

  • Prices

  • £33.90 per hour.

  • Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

Right at Home Eastbourne & Bexhill Reviews (74)

Total of 74, showing 1-20
9.9

Right at Home Eastbourne & Bexhill has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 74 reviews.

Overall Experience

  • 66
  • 7
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Date Published

74
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Review from Barrie H (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the service provided and would definitely use this excellent care provider again and would certainly recommend these lovely caring people.
Apart from the gentle personal care provided, all staff were very friendly and reassuring. Thank you very much.

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Review from Max C (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home took over the care of my 90 year old mother 5 months ago and I can highly recommend them. From the start they were very well structured, reliable and professional on the one side, while showing real care, patience, understanding and attention to detail with my mother. They gathered all
the relevant information from the previous carers, then from my mother and finally from my wife and me. The daily reports are excellent and give us the feeling that we have experienced the visit ourselves. The carers have helped my mother be far more comfortable and have made a significnat difference on hygiene and self-care. Last but not least, they are incredibly understanding and patient when she has a "bad day". I could not ask for more and am very grateful. Thank you Right at Home.

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Review from Lisa F (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Eastbourne & Bexhill were absolutely fabulous with their care of my mum. This was with her general care during the week and especially the day she had a fall when they stayed with her until I arrived and also called the emergency services.
Special recognition to two members of staff in-particular
but all all staff were 100%. Thank you.

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Review from C P (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the Right at Home team for the wonderful care you gave to our mum recently at such short notice. Many thanks to a particular member of staff who took Mum to A&E and kept her calm and safe and to another specific staff member for keeping me informed through the night. And an extra
special shout out to another staff member for such a long shift in A&E and for looking after Mum so well when she was very tired and upset. We couldn't ask more of you and we are all very grateful to you. You definitely went above and beyond that week!
This is just one example of very many from the past few years of care we have received from you. Mum is about to turn 94 and the Right at Home team is definitely one reason she keeps going!

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Review from J B (Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers since May 2024. Many have been wonderful giving 150% to their jobs by understanding me in spite of my communication difficulties. They are like best friends, helping solve problems as they occur and including me in decisions. The office staff are excellent also, listening and responding
to any concerns and again going to great lengths to help with problem-solving. I am hoping not to require residential care and know that the staff both office and carers will support me to achieve this. I have total confidence in them.

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Review from K M (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at home is just beyond words absolutely amazing!
My Mum has Alzheimer's and has never had carers before, the care my mum received whilst my dad was in recovery from his hip operation was never too much trouble for the carers and the office team.
The carers go above and beyond for their clients.
They're
all kind, passionate, and very professional and person-centred care.
Was lovely reading all the carer's notes making my mum smile and laugh, it really did put my mind at ease.
Thank you Right At Home.

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Review from Lynn G (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent company! My mum used them for four months earlier this year but has since had to go into full-time care. Over time she had several carers and each and every one was fantastic. They were very professional, friendly and caring. They managed all of mum's personal care, and also prepared
breakfast and supper, and left everything tidy and clean. Mainly while doing these things, they chatted to Mum and spent time with her and she really enjoyed their company and help. Communication was great too. I was able to read their report immediately after each visit so I knew Mum was OK and they always contacted me if they had any concerns. I would highly recommend them.

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Review from M M (Wife of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have helped me care for my husband for the past 18 months. He had progressive Alzheimer's coupled with diminishing mobility. We were determined to keep him at home. The Care Support Workers were of the highest calibre. Enthusiastic about helping him enjoy life when he was still mobile
and increasingly caring and compassionate as he and I dealt with the struggles of reaching the end of his life.

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Review from S D (Nephew of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my uncle receives from Right at Home Eastbourne. His carers are very professional and friendly, and he enjoys his visits from them. The office team are always on hand and happy to accommodate any changes in his needs. Would highly recommend it.

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Review from Mo H (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the support excellent.
I just needed help over a week to assist me after an operation.
Each person arrived on time, and was most helpful, doing whatever I required.
I was impressed by their commitment to the job - all seemed to enjoy the work.
Thank you to all of them!

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Review from P D (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in an "emergency" and took over and sorted me out.
The carers were excellent from the start, they cleaned, washed, cooked and were great company. I was so pleased and grateful. Highly recommend them.

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Review from Debbie W (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provide support to my dad and stepmum. The consistency of carers is superb - one main carer and then just another one or two carers. This is so important in terms of building relationships with clients and building trust. The care provided is very person-centred and I feel my parents are
really treated with respect and kindness. The carers respect their wishes and promote independence with things they can and want to do for themselves whilst supporting with the things they struggle to do for themselves. The carers really maximise their time effectively and carry out all tasks as per the care plan. But the most important thing is their kindness, patience and empathy. Dad had a fall and the carer stayed with him for additional time, reassuring him and making him comfortable whilst keeping me updated. The manager is also very good - very approachable and efficient. I could not fault this agency!

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Review from Sarah K (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call with Right at Home, I felt that they were going to exceed my expectations and they have in spades.
The manager and the office team are extremely flexible and can’t do enough to help. Mum's carers are lovely and are well-matched to her personality. The carer meets carer
scheme is brilliant as it means Mum only meets a new carer with one of her existing carers present. Mum's carers go out of their way to care for her, giving her cuddles and kindness as well as support both emotionally and physically.
I am so pleased Right at Home were recommended to us as they are so very caring and kind to Mum as well as being supportive of and helpful to my sister and me.
Thank you Right at Home.

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Review from S M (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't fault the friendliness and kindness received from both the office and carers. I have needed last-minute changes to hours and care and have always received an immediate response and flexible approach. We receive care from several carers and they are all lovely and try their best to make
sure my dad, who has dementia, is well cared for, comfortable and smiling. Well done Right at Home! You are all amazing!

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Review from Sue F (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly, polite and happy to chat with Dad.
Always do the tasks set, happy Dad is in good hands.
Nothing is too much trouble, some vacuuming his flat.
When he had a fall the carer stayed until she was sure there was nothing else she could do.

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Review from Pauline S (Wife of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with you from 24/05/2023. From the very first visit, I felt at home with you and your girls. They are all very nice, helpful and very caring.
A big thank you to you all.

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Review from Mark A (Son of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided an excellent service for my mother in her home. They were thoroughly professional, timely, caring and diligent. Unfortunately due to health issues she has had to go into permanent residential care but if that ever changes we will without hesitation use them again and would
recommend them to anyone looking for quality at-home care.

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Review from Michele M (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my initial telephone enquiry and meeting the Registered Manager, I felt confident that I was doing the right thing for my Dad who has Dementia.


The ladies that visit are really lovely, genuine people and adapt to our needs without issue. Staff are always introduced before their visit so we

get to meet them. They provide a report after each visit, which is very reassuring for me as my dad's carer.


Office staff are always available to talk to.
I wish I’d taken the opportunity to use Right at Home Eastbourne & Bexhill a long time ago. I am now able to have a day off and recently a holiday.
Many thanks to you all!


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Review from Jackie H (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home is an excellent care company and the carer I had for the week was excellent, could not fault her at all. She was very friendly and professional at her job. We are returning in July and September and hope to have the same one. The registered manager could not have helped us any more, she
was so friendly and helpful. She was also excellent, you must look after them both. Cannot wait for our return (we holidayed in Eastbourne for a week and are returning for a week in July and September).

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Review from Lyn D (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last couple of years right at home carers have enabled my dad to live at home. Visiting at 7am each morning making sure he was up and dressed, making tea or coffee for his breakfast, and most of all chatting to him all the time, also assisting with bathing and preparing tea. They showed interest
in all his hobbies and photos. I always read their reports so I knew how he was or any incidents to be dealt with. I always felt as if I knew them all but only met a couple of them. They all do a wonderful job, office staff are all very helpful and understanding, so many thanks to all.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (112 Excellents x 5) + (6 Goods x 4) ) ÷ 118 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Right at Home UK

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Right at Home UK

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Right at Home UK

Date: Thursday 31 Mar 2022 More details

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Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.


Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.


Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.


Jamie

Jamie Burnham

Job Title: Client Care Co-Ordinator

Joined: 2020

Jamie joined Right at Home Eastbourne in 2020, after having worked in the hospitality industry. With her caring nature, eagerness to learn and keen eye for detail, she soon became a Senior Caregiver. In 2022, she joined the office team to work alongside our RM Sarah on the Client side. Jamie completed her Level 4 Diploma in Adult Care apprenticeship with Distinction in 2024.


Frequently Asked Questions about Right at Home Eastbourne & Bexhill

What Type of Services does Right at Home Eastbourne & Bexhill offer?

Right at Home Eastbourne & Bexhill offers Home Care.

How many Carers does Right at Home Eastbourne & Bexhill employ?

Right at Home Eastbourne & Bexhill employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Eastbourne & Bexhill to verify any information. View our terms and conditions. Right at Home Eastbourne & Bexhill has a Platinum Service – more info.