Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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9.9 75 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

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Care Provided by Right at Home Eastbourne & Bexhill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Shaw (Manager)

Funding & Fees Guide for Right at Home Eastbourne & Bexhill

  • Prices

  • £33.90 per hour.

  • Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

Right at Home Eastbourne & Bexhill Reviews (75)

Total of 75, showing 21-40
9.9

Right at Home Eastbourne & Bexhill has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 75 reviews.

Overall Experience

  • 67
  • 7
  • 1
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Review from Lyn D (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last couple of years right at home carers have enabled my dad to live at home. Visiting at 7am each morning making sure he was up and dressed, making tea or coffee for his breakfast, and most of all chatting to him all the time, also assisting with bathing and preparing tea. They showed interest
in all his hobbies and photos. I always read their reports so I knew how he was or any incidents to be dealt with. I always felt as if I knew them all but only met a couple of them. They all do a wonderful job, office staff are all very helpful and understanding, so many thanks to all.

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Review from Karin J (Daughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very grateful to the Right at Home team. They have all helped my mother so much over this past year, showing the greatest respect at all times.
The care team always show kindness and are so supportive. The office team are excellent - dealing with any issue immediately.
Well done, Right at
Home!

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Review from K R (Husband of Client) assisted by family/friend published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with everything.

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Review from Colin E (Husband of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had suffered a heart attack and subsequently a broken hip as the result of a fall. Her stay in hospital was somewhat lengthy but in July we were told that she was medically fit to come home, and that is when the real problems began. The hospital were unable to secure a care package for her,
and despite our offer to assist financially with a package that would not cost the NHS anything above their usual cost outlay it was dismissed by the hospital care contracts department.
So we had a situation in that my wife was fit to be discharged but seemingly the NHS were quite content for her to turn into a bed blocker.
This was a situation that we were not prepared to accept and it became clear that what we needed was someone who knew the many foibles of the NHS and that person turned out to be the manager at Right at Home (Eastbourne). She behaved professionally at all times and as a result of her involvement my wife was home within a week and has therefore earned our eternal gratitude.

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Review from Amy R (Daughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend Right at Home highly, they took on my mother, who was stuck in respite care for three months. Every carer that has visited Mum has been a pleasure to meet. I'm so glad they found us and took my mum on. The support and care they give are so truly appreciated not only by my mother but also
by my siblings and me. Thank you so much, Right at Home.

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Review from Rachel T (Friend of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first approached Right at Home Aug 21, trying to get care in place for my neighbour to come home from respite. For a lady that never wanted people in her home apart from my family, she soon adapted well and had a fantastic experience of being looked after in her own home. I do feel that they enriched
her last year with the company they gave her and the care she received.
I highly recommend this company and their lovely careers.

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Review from J B (Wife of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great company. Quality care and everything else is an understatement! My husband and I are treated like family in every way. Can't thank the staff and cares enough. My husband couldn't be in better hands.

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Review from Simon N (Son of Client) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service. Nothing is too much trouble, the quality of the care is fantastic, quality of the staff is excellent. Easily contactable and a well-managed service, they know their stuff. Didn't someone once say 'you get what you pay for'.

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Review from Julie J (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are truly grateful for the care and support we received from Right at Home staff. Dad’s care package was put in place really quickly and sensitively by the office staff. The carers were kind and respected dad’s dignity. He enjoyed their company every day whilst they were tending to his
care needs. The night staff were so supportive too and enabled my mum to have a much needed break. We wouldn’t hesitate to recommend this care agency to other people. Thank you all so much.

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Review from Michael O (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were just overwhelmed by the care my Mum received from all the carers. My Mum hated strangers in her house, yet the carers from Right at Home were just amazing. Nothing was too much trouble.

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Review from F J (Nephew of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At short notice, we had to arrange temporary extra care (morning and evening) for an elderly aunt who lived in a residential home and not a care home. We live 100 miles from Eastbourne but nevertheless, from an initial phone call, assessment meeting, and subsequent paperwork all was in place within
a week. All were completed efficiently and professionally.


Although the number of carers involved was not ideal we were just so grateful that it had been possible to provide what was needed at such short notice.


Subsequently, we found the ability to access (remotely) daily visit reports by the carers really useful to give us an idea of how things were going.


As it happened, we met two of the carers and were impressed by their caring, friendly attitude and their professional approach.


Our relationship with Right at Home lasted only a few weeks as we have now moved my aunt to a care home much closer to where we live. Communication throughout was excellent and I can't recommend Right at Home Eastbourne highly enough.


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Review from Lee D (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have learning disabilities and my carers are very good with me in helping me. They are very nice and I am always looking forward to when they come.

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Review from R W (Next of Kin) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are kind, courteous, and friendly.
Having experienced similar services in London for other friends its is very clear that Right at Home Eastbourne are in a league of their own. Always helpful and kind.

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Review from E R (Client) assisted by family/friend published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the staff. The service provided is good, carers are friendly and caring. On the whole, I am satisfied.

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Review from B H (Sister of Client) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run provider.
Very impressed that all carers are introduced to clients before attending calls.
Carers are always smart and well presented, also very friendly.
Office staff easy to talk to and always happy to deal with queries.
All staff very well trained and customer-focused.

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Review from VincentG (Son of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have found the carers very very helpful, most pleasant, very kind and friendly. They always have time and patience to help Mum in any way necessary.
The backroom staff (management and admin) are also very helpful and listen to my parents needs, and they adapt to their needs wherever possible.
We
would thoroughly recommend their services.

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Review from Karen M (Daughter of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to thank the Caregivers who are attending to my mum on a daily basis. My mum was very reluctant at first to have carers but she has now got to know them and enjoys their visits. Personally, I have only met one of the ladies and she was lovely with my mum. Thank you all for your hard work and
patience.
Also thank you to the management who are approachable, pleasant, and keep me well informed.

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Review from Wendy B (Sister-in-law of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent care and support for my sister-in-law since mid 2020.
All carers and office staff have been brilliant throughout. They have all gone the extra mile to support her when needed and were able to arrange extra visits when necessary. All staff have been professional
and caring throughout, giving us updates on observations or flagging up medical issues we need to be aware of. Communication is very good.
As we are not local it is reassuring that she is so well supported and enjoys the interaction with her carers, the chats, and laughs. It has certainly made a difference to her wellbeing. Her brother and I cannot thank Right at Home enough for how well they have supported her and us when she has needed to attend hospital or Doctors appointments etc and we have not been available.
Thank you Right at Home for the work you do, especially as we are in a pandemic.

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Review from Alan H (Son of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home did housework for my mum and she got on well with the carer who came to visit. I heard lot's of laughs and it was good to see mum happy. Will definitely call them in the future if anything changes, but fingers crossed won't need them again.

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Review from Robert P (Husband of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent - staff are competent, hardworking and well dressed. My wife likes talking to the carers.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (117 Excellents x 5) + (7 Goods x 4) ) ÷ 124 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.


Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.


Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.


Jamie

Jamie Burnham

Job Title: Client Care Co-Ordinator

Joined: 2020

Jamie joined Right at Home Eastbourne in 2020, after having worked in the hospitality industry. With her caring nature, eagerness to learn and keen eye for detail, she soon became a Senior Caregiver. In 2022, she joined the office team to work alongside our RM Sarah on the Client side. Jamie completed her Level 4 Diploma in Adult Care apprenticeship with Distinction in 2024.


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