Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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9.9 75 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

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Care Provided by Right at Home Eastbourne & Bexhill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Shaw (Manager)

Funding & Fees Guide for Right at Home Eastbourne & Bexhill

  • Prices

  • £33.90 per hour.

  • Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

Right at Home Eastbourne & Bexhill Reviews (75)

Total of 75, showing 41-60
9.9

Right at Home Eastbourne & Bexhill has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 75 reviews.

Overall Experience

  • 67
  • 7
  • 1
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Date Published

75
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12
21
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Review from Meg C (Wife of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent care for my husband. All the carers were hard-working, responsible and made us both feel well looked after. They coped with all the problems that the job throws at them with great professionalism and, most of all, with a sense of humour. Not easy in all the months
that there was a pandemic! It has been a pleasure to know them and my husband and I shall miss their cheerfulness. Thank you to all the carers and office staff.

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Review from Andrea M (Friend of Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and thoughtfulness of all concerned with my aunt's care, whatever query or worry I have had it has been dealt with in a caring way. Having never dealt with the care system before, it could have been daunting but everyone was extremely helpful which in turn helped
me with difficult decisions. I would have no qualms in recommending Right At Home. It's just tragic my aunt's health has deteriorated to the extent she now has to be looked after in a care home.

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Review from Ross S (Friend of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic provider with skilled staff at all levels. Caring, compassionate and dedicated. Gave my friend the care he needed at that stage of his life. His circumstances changed and therefore I had to look at other options. I would recommend Right at Home for your families/friends care needs as some
of their staff are exceptional.

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Review from Avril B (Wife of Client) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found this company extremely caring and very helpful at all times. I trusted them to care for my husband when I wasn't able to be around, which helped me extremely well.

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Review from Jane S (Daughter of Client) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home had not only helped with my Mum's needs recently, but over 18months helped with my late father's more complex needs.
They were so kind and helpful and supportive to all of us and nothing was ever too much trouble.
I can never thank them enough for their help and wish them every success
in the future.

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Review from Will B (Son of Client) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much. Without your care, kindness and support my mother would not have come home. You are all wonderful.

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Review from Hannah D (Granddaughter of Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are very happy with the care that is provided for my grandmother. They deal with any concerns or problems very professionally and always answer any questions we have.

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Review from Michael R (Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer very friendly and carries out her duties in an efficient manner. She is always on time, polite and well dressed.

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Review from Rachel B (Daughter-in-law of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring, compassionate and kind team to look after my mother-in-law as she faced her journey with Motor Neurone Disease over the last eighteen months. Respect was shown at all times to my mother-in-law and all the family. Positive and meaningful relationships were developed
and nurtured over this time. My mother-in-law was determined to stay in her own home as long as possible; the Right at Home team enabled this by anticipating her changing needs and providing the emotional and physical support she required in order to do this. Many of the team became her friends, a testament both to my mother-in-law and the carers. We will always be grateful for the care and tremendous support she received. Thank you.

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Review from Beverley H (Sister of Client) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home made an instant improvement to the wellbeing of my brother, they have always listened to requests and so far have met all our requirements for a happier and better life. The team are very friendly and professional, my brother's needs are met in the way he chose. Communication is second
to none. Very happy.

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Review from Samantha V (Client) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the friendly conduct of the caring staff. I find them very attentive, observing and help very well with meeting my needs. I feel it would be beneficial if throughout the week I continually have the same carers for the morning call or at least one carer who knows the call well so
that they can get used to my routine. I feel that I would find it beneficial if my carers are working normal hours, e.g. 7-5pm or 2pm-10pm as this will only be for 8 hours work. I feel that they will be more healthy and alert as throughout the day and I have found that my carers are run to the ground towards the end of the night.
Other than this I am very happy with the cleanliness and tidiness of my flat which my carers help to clean. I do find that some of my carers like to chat and gossip with each other and I don't like gossip.

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Review from Steve A (Son of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's needs started out relatively straight forward when he returned home after a stay in hospital after a fall. However, within a couple of days it was obvious to me that the level of care needed to be increased. Right at Home was employed from day one when he got home and dealt with every detail
of Dad's care. As his needs quickly increased, the team quickly and efficiently came to the rescue time and again, adjusting time schedules and filling gaps when family members could not be available.
One of the most helpful things is the Mobizio app, which allows the family to see hour by hour reports made by the carers taking care of Dad. This in itself is a real comfort when most of the time the family cannot be there to see what is being done.
Excellent communication at all times by phone by people who you can talk to and get the job done.
I would not hesitate for a moment in recommending this company and the staff for their compassion and first class service.

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Review from Lesley C (Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been at Right At Home since September 2018 and the service I have received is excellent, nothing is too much trouble and I would definitely recommend them to others in the need of a carer.

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Review from Caroline (Niece of Client) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and efficient care provider with kind and friendly staff. Communication has been very good and have found all members of staff are very approachable.

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Review from Mark P (Son of Client) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not usually write company reviews but in this instance, I really had to.
Right at Home staff have been caring for my elderly mother for some time now. Service has always been excellent and any requests I have made for changes to hours/days provided have always been dealt with extremely efficiently
even at very short notice. Recently though Right at Home staff have really pulled out all the stops!
Mother does not normally receive care on Saturdays but last Saturday 8th December we urgently needed help with her. One phone call, and even though a weekend mothers' most regular carer was with us in just 20 minutes. This lady took control of the situation and dealt with the issue in a calm and professional manner taking the stress and worry away from my wife and me. Everything is now back to normal but even so many thanks to all concerned and particularly to the lady who was such a help last Saturday!!

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Review from Joan W (Client) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care workers who managed my care, they were pleasant and helpful. Particularly appreciated was the initial meeting that outlined the services provided and the assessment of my requirements. I would certainly recommend the Agency and use your services again.

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Review from A H (Client) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been under the care of the agency for three months. As a very disabled client, I have appreciated the empathy and care I am receiving.
The administrators have listened to me regarding the timing of my twice-daily care visits, and have matched carer staff by both personality and expertise. The
carer timing arrivals for these have been good. I have also appreciated receiving the weekly rotas well in advance.
Having regular carers has felt very supportive and an important aspect for someone who is housebound.
My daughter appreciates having access to the reports after each visit which gives her reassurance.

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Review from Amanda J (Niece of Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged care for my aunt following a stroke and a recent 2nd stroke. The service received is of the highest standard throughout. The staff bent over backwards to carry out an assessment and put in place a package of care in a very tight timeframe. The office staff are so efficient and caring, the
carers are just wonderful. The service is totally individually focused and responsive. Someone is always available for queries and communication is of a very high standard. If there is a new carer, they are always introduced by someone my aunt knows and a schedule is sent so she knows which carer is coming on each visit. This service has made such a difference to my aunt's life, enabling her to return home after 2 traumatic hospital admissions. We can not thank them enough for the wonderful care. They are a credit to the caring profession.

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Review from Christine P (Daughter of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home visit my mother 2-3 times a week. The carers are so lovely: compassionate, kind, patient, very competent and really give my mother a lift. Recently, she had a minor health crisis and her carer really went the extra mile looking after her until I was able to get down. It gives me great
peace of mind to me know that she is in such good hands.

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Review from Fernando F (Son of Client) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started using 'Right at Home' and they have been amazing. They provide care for my father that I am unable to do, as I live abroad. They have so far gone above and beyond what I had expected. One example is that my father was unwell and I wanted them to make a home visit to make sure he
did not need medical assistance. They went at very short notice and provided me with a comprehensive report of how he was coping. These details were invaluable as I could not ascertain from the telephone if he was OK. Their report reassured me that he was on the mend and did not need hospital attention.


I have only been with 'Right at Home' a short period of time, but based on their performance so far, I would happily recommend them to anyone, as they appear to genuinely care about their patients and go out of their way to help. The staff at 'Right at Home' that I speak with on the phone and those that visit are all lovely people!


Thank you 'Right at Home'!


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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (117 Excellents x 5) + (7 Goods x 4) ) ÷ 124 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.


Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.


Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.


Jamie

Jamie Burnham

Job Title: Client Care Co-Ordinator

Joined: 2020

Jamie joined Right at Home Eastbourne in 2020, after having worked in the hospitality industry. With her caring nature, eagerness to learn and keen eye for detail, she soon became a Senior Caregiver. In 2022, she joined the office team to work alongside our RM Sarah on the Client side. Jamie completed her Level 4 Diploma in Adult Care apprenticeship with Distinction in 2024.


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