Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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9.9 75 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

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Care Provided by Right at Home Eastbourne & Bexhill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Shaw (Manager)

Funding & Fees Guide for Right at Home Eastbourne & Bexhill

  • Prices

  • £33.90 per hour.

  • Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

Right at Home Eastbourne & Bexhill Reviews (75)

Total of 75, showing 61-75
9.9

Right at Home Eastbourne & Bexhill has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 75 reviews.

Overall Experience

  • 67
  • 7
  • 1
  • 0
  • 0

Date Published

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Review from Sally (Daughter of Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been very happy with all the care staff that have been attending to our mother's needs. They have been respectful of her dignity and wishes and have fed back very promptly with any concerns that they may have had about her well being. We as a family felt she was in very safe hands with staff
that really cared about her.

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Review from Alison H (Daughter of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very professional and caring staff. Would highly recommend, nothing is too much trouble for them and they are always on time and take an interest in the client's needs and home life. Thank you to all the staff for all that you do.

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Review from Tom F (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic few weeks, I'm extremely grateful to all the carers who have helped my mum settle back into life at home after six weeks at a care home. It was not easy to have people coming into our home on a regular basis but they have all been extremely patient and understanding with my 90-year-old
mother. She has come to rely on them for her personal care and their cheerful chats. It has also taken a lot of pressure off me at a worrying time. I hope we can continue in the same vein. Thank you.

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Review from Rebecca M (Wife of Client) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I work within the health industry and have a disabled wife. In my line of work, I come across a number of care agencies. Having experienced the care that Right at Home give to my wife I would not hesitate to recommend them to my clients. All of the care workers are polite, professional and have a high
standard of care and the office team backing them up are just as professional and reliable. If you want a good care agency I would highly recommend Right at Home.

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Review from E G (Wife of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for seven months. They look after my husband who has Alzheimer's and cannot walk or speak. He loves the two ladies who come to shower and dress him. I'm also very pleased with them.

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Review from Graham H (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent care with carers who are punctual, efficient, professional, very kind and helpful, always pleasant, nothing too much trouble. I would thoroughly recommend this company who pay the greatest detailed attention in dealing with clients and ensuring all needs are met.

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Review from D D (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly satisfied - no complaints. Used morning and evening to assist my permanent carer and to relieve her 7 days a week.
Treated with respect and dignity. All staff excellent.

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Review from Sandra A (Daughter of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at all times, staff have come out to my father on 'emergency' toilet calls and managed to get to him very quickly and dealt with him very well.
Care is taken to out the right carer in place to suit my father and make sure all his needs are met.

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Review from Doreen H (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency has worked around hospital stay and hospital appointment. They are very good with family and friends that visit. All carers are caring and seem to know what the human touch can do. I feel very blessed that I have such a good team around me.

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Review from R H (Client) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very understanding with time to listen. Matching staff to clients is a real bonus and shows the extra lengths that Right at Home goes to get things right and the client benefits tremendously. Expensive but worth it for short term care.

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Review from Rebecca M (Daughter of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Right at Home coming in to look after my father's needs for two months now and have nothing negative to say. The carers that come in are just lovely, polite and very professional. My father's mood and well-being has improved so much since Right at Home have been coming in. I also feel the
managers are very approachable and helpful.

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Review from Brenda J (Wife of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer comes every Friday morning for three hours. She chats to my husband, makes him coffee and discusses the book he is looking at or sometimes it is a photo album with old pictures of family members which helps his memory (he has dementia). She then takes him for a walk with his walking stick
or in the wheelchair. Sometimes they go for a short drive and sit looking at the view. On returning home he does some drawing or colouring. He gets on very well with the carer and enjoys her company.

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Review from Mary B (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an agency, Right at Home (Eastbourne) have provided a complete care plan tailored to suit mine and my husband's needs. They have been extremely professional in all aspects and the carers have been kind and considerate as well.

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Review from Elizabeth S (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has been fantastic, supporting and caring for my mother since her return home. They are a truly a caring agency. The carers treat my mother with dignity and respect. They alert me to any concerns they have about my mum's health and welfare. Truly a five-star service!!

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Review from Mary C (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can say that the care I have received has been good and all my needs have been looked after well.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (117 Excellents x 5) + (7 Goods x 4) ) ÷ 124 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.


Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.


Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.


Jamie

Jamie Burnham

Job Title: Client Care Co-Ordinator

Joined: 2020

Jamie joined Right at Home Eastbourne in 2020, after having worked in the hospitality industry. With her caring nature, eagerness to learn and keen eye for detail, she soon became a Senior Caregiver. In 2022, she joined the office team to work alongside our RM Sarah on the Client side. Jamie completed her Level 4 Diploma in Adult Care apprenticeship with Distinction in 2024.


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