Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 71 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided by Bluebird Care Lewisham & Southwark

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Mortimer (Registered Manager)

Funding & Fees Guide for Bluebird Care Lewisham & Southwark

  • Prices

  • From £33.90 per hour

  • Fees for Over Night & Live-in Care available on request

Bluebird Care Lewisham & Southwark Reviews (71)

Total of 71, showing 1-20
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.735) out of 10, based on 40 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 71 reviews.

Overall Experience

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Date Published

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Review from Doreen B (Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers I have had to be caring, helpful and nothing is too much trouble and they are willing to undertake any task. I have always been treated with dignity and my privacy respected. Their arrival has always been within the time conditions, other clients taken into consideration.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.


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Review from L W (Partner of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very friendly and helpful. Easy to arrange and never let you down.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review.


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Review from Liz W (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been visiting Mum for the past month. The staff have been really great and have established a positive relationship with her. This is amazing especially as Mum was adamant that she didn't want carers at all. I am going away for a couple of months and feel confident that I am leaving
Mum in great hands.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review


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Review from P A (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really good service to have access to. The staff are very friendly and approachable. I feel very at ease talking to her, she's really approachable and nice to have around. I feel happy asking her to do little jobs in the kitchen and bathroom without her feeling offended at all.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review


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Review from David D (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Lewisham & Southwark provides a service not generally found simply from family and friends. It ensures that requirements are met. For everyday services are provided in a professional and friendly manner.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review


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Management

Treated with Dignity

Value for Money

Review from Jenny W (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Bluebird has been excellent. All the carers have been efficient, professional, caring and able to notice and do things that I might need. I have been very satisfied with the service.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review


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Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care is doing a good job.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.


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Management

Treated with Dignity

Value for Money

Review from B H (Wife of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide high quality care and support for myself as a carer. Care service provides necessary respite. Carers are personable, and efficient as well as caring for my husband.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you and your husband to be able to stay living in your own home.


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Review from Rebekah K (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has thrived under the care and support provided by Bluebird Care Lewisham & Southwark carers following discharge from hospital.
Every carer has been polite, amenable and caring, reporting back any concerns.
They have helped her to transgress from needing care to monitoring and prompting
as required as part of her rehabilitation post-surgery.
They have also provided warm companionship whilst she has been isolated and less able to get out, which is so important for her cognitively.
They certainly have all supported her holistically and there have never been any issues - as we experienced with another agency provided for my late father. Bluebird has restored my mother's confidence in herself and in the care profession.
Further, the initial then regular contact and support from their care supervisor, who is both knowledgeable, helpful and understanding, has been fantastic.
We would have no hesitation in recommending Bluebird Lewisham & Southwark, thank you!

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Management

Treated with Dignity

Value for Money

Review from Anne B (Wife of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care support carers have been of great support and helped me cope with my new(ish) role of full-time carer. Continuity of care has been an essential part of this.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care with Bluebird meets my needs at the moment. I feel should my condition deteriorate they would be able to deal with it. Carers come on time, traffic permitting.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daphne B (Wife of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird cares have always been very good. They are helpful and pleasant and get on well with the client. I have not had any issues with punctuality and they sometimes stay a little beyond the leaving time. I have no concerns when I leave the client in their care.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We are glad that we are able to support you to be able to stay living in your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Errol F (Son of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are the help that my mother needs and has also helped me to take care of Mum properly. Thank you, Bluebird.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Management

Treated with Dignity

Value for Money

Review from C C (Son of Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with the care.
Would like the carer to come either on time or slightly after 8 am (not too early).
Carers are professional, helpful and courteous.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We are glad that we are able to support you to be able to stay living in your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne A (Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be very kind, helpful and friendly. They treated me with respect and at no point did I feel patronised. They came at the agreed time and stayed to the morning, without fail. The organisation was very efficient and reassuring. I have recommended them to friends in case they need
help.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words!


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Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has been helping with my mum a couple of times a week to try and keep her as independent as possible. They make food, help wash and provide companionship. Easy to contact and happy to provide whatever needed.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We are glad that we are able to support you to be able to stay living in your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I value the complete care package with Bluebird Care, visits twice a day.
I'm not sure how I would manage Mum's care without them.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne L (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is very good and the carer always arrives on time. Tasks vary from time to time and the carer is always willing to do something new.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from Dave C (Client) assisted by family/friend published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always very friendly and helpful. It's really good to have the same carers, who know me, come and visit.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Management

Treated with Dignity

Value for Money

Review from Jillian B (Daughter of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. Our carer is proactive, very professional and empathetic. She is also extremely reliable.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (178 Excellents x 5) + (57 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'


Frequently Asked Questions about Bluebird Care Lewisham & Southwark

What Type of Services does Bluebird Care Lewisham & Southwark offer?

Bluebird Care Lewisham & Southwark offers Home Care.

How many Carers does Bluebird Care Lewisham & Southwark employ?

Bluebird Care Lewisham & Southwark employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has a Platinum Service – more info.