Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 75 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided by Bluebird Care Lewisham & Southwark

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Mortimer (Registered Manager)

Funding & Fees Guide for Bluebird Care Lewisham & Southwark

  • Prices

  • From £33.90 per hour

  • Fees for Over Night & Live-in Care available on request

Bluebird Care Lewisham & Southwark Reviews (75)

Total of 75, showing 21-40
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.695) out of 10, based on 43 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 75 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter of Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I value the complete care package with Bluebird Care, visits twice a day.
I'm not sure how I would manage Mum's care without them.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from Anne L (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is very good and the carer always arrives on time. Tasks vary from time to time and the carer is always willing to do something new.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from Dave C (Client) assisted by family/friend published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always very friendly and helpful. It's really good to have the same carers, who know me, come and visit.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from Jillian B (Daughter of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. Our carer is proactive, very professional and empathetic. She is also extremely reliable.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from M S (Cousin of Client) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with Bluebird Care to present date, we have been supported and our relative has been treated kindly and respectfully and so have we too.
It is good to know that should our relative need more help, Bluebird Care can be more involved but meanwhile, the first steps are going well.
We
are so grateful and relieved to have found Bluebird Care and so is our relative, the service user.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from Elizabeth B (Wife of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the service we receive from all our regular carers. They are prompt, professional and kind and we enjoy meeting them.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham and Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from J F (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been very challenging to have become disabled and housebound. Bluebird Care has enabled me to retain some control over my environment.
The weekly contact has been beneficial as I frequently don't see anyone I know for several weeks or months at a time.
The care workers have been pleasant and
supportive and have been prepared to carry out all the tasks I've requested.
Any issues I have had have been dealt with efficiently by the company.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham and Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from Denise G (Daughter of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care that Bluebird Care has given to us.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham and Southwark. We are pleased to read your positive feedback about your experience of using our service.


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Review from Sylvestra L (Daughter of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has supported by mother in living almost independently at home. The carers have been sensitive and flexible, according to Mum's wishes and responding to her needs. We have felt listened to and understood as a family. and everyone we have dealt with has been wise, experienced and good-humoured.
Mum's transition at age 96, from total independence to accepting some assistance, could not have been managed better. Her carers were well matched and she developed trusting relationships.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We appreciate your lovely words and glad we were able to look after your mum while she was at home.


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Review from Elsie M (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your care and help.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words.


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Review from Jasminka T (Daughter of Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care's service is very consistent and well-organised. We are very happy with the cooperation.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from Julia S (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for more than three years to support our 100-year-old father in his home. Throughout this time, the care has been fantastic - Dad's needs are always met and care has been adjusted, as necessary, over this time. His carers treat him with dignity and the continuity of
care has meant they have developed good relationships with Dad. Dad was independent and we have peace of mind. We cannot praise them enough. Office staff are also very kind and helpful and I am confident they will deal with any concern.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from Anshu S (Son of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been helping with Mum's care for a number of years now.
The quality and level of care and professionalism is very high but even more importantly is that the carers and office staff are always very friendly and easy to communicate with.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.


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Review from Jennifer P (Wife of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers for my husband and who has dementia for about three years. The service has been outstanding, reliable, compassionate carers, administration is supportive and I feel safe with Bluebird Care.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.


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Review from B T (Niece of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the supervisors/organisers of the service my uncle received very good.
I was informed quickly of any issues/concerns with my uncle (who is very frail and has dementia). Staff were kind and caring.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.


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Review from Helen W (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy to be with Bluebird because I'm looked after so well and the office staff and carers are kind and helpful.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.


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Review from Jennifer H (Wife of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care for three years now. The carers are really excellent and I look forward to them coming to help my husband.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for the five-star review. We really appreciate your feedback.


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Review from J K (Wife of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Bluebird Care Lewisham & Southwark has so far been very satisfactory. The communication and service offered have proved helpful and we would recommend the agency to others needing domiciliary support.

Reply from Becky Smith, Reviews Team at Bluebird Care Lewisham & Southwark

Thank you so much for taking the time to review Bluebird Care Lewisham and Southwark, we really appreciate your feedback and are extremely pleased to read that you would recommend us to others needing support.


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Review from Edna P (Daughter of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Bluebell Care for the befriending support to support Mum. The service has been excellent. The carer was very professional and sympathetic to what we needed. Her personable and sensitive manner put Mum at ease and the match to the carer was excellent. We would highly recommend!

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for this 5 star review!
We really appreciate your comments.


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Review from M F (Daughter of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided previously. We are now having to increase the care package and hope this continues to be as good.
Mum's carer has been marvellous - very good for her well-being.

Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Very pleased to read that you have been happy with the service provided to Mum - and many thanks for taking the time to leave this review!


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (182 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 43 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'


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