Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 71 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided by Bluebird Care Lewisham & Southwark

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Mortimer (Registered Manager)

Funding & Fees Guide for Bluebird Care Lewisham & Southwark

  • Prices

  • From £33.90 per hour

  • Fees for Over Night & Live-in Care available on request

Bluebird Care Lewisham & Southwark Reviews (71)

Total of 71, showing 41-60
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.735) out of 10, based on 40 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 71 reviews.

Overall Experience

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Review from Robert L (Client) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is always punctual and willing to undertake extra tasks for my wife also. Bluebird always adapts to requirements and gives extra help when necessary.

Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for this review of our services. We really appreciate the feedback.


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Review from Jennifer P (Wife of Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and supportive service.

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Review from Shirley L (Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very helpful, caring group of people. I look forward to them coming and being kind and thoughtful.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thanks for taking the time to submit this feedback, Shirley. We're really pleased to learn that you're happy with the service and look forward to our visiting.


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Review from Terry D (Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer who comes to see me is very kind and caring and always looks after my best interests and also helps me with any problems I may have.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thanks for your feedback, Terry. Glad to hear that you feel well-supported by your carer.


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Review from C P (Son of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care began in February 2022, replacing carers allocated by the council. Punctuality is excellent and all Dad's regular carers provide a very good level of care. In recent months I have finally been able to enjoy a few short breaks away with my partner. All has been well during these breaks
and the openpass App is extremely useful in keeping up to date.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

We're very pleased to learn that you've been happy with the service, and that you've had the peace of mind to get away yourself. Many thanks for taking the time to review us.


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Review from C C (Husband of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care very friendly, flexible and helpful altogether. Nice to have a really caring agency when the reason to use one is such a sad one.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to leave this review, very pleased to learn you're happy with the service.


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Review from V P (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are welcome to visit me, when there is time for them. I enjoy visits from them.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review us, we really appreciate it!


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Review from Norman G (Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is an extremely fine company. We have a weekly service of cleaning our flat and generally giving us company - like friends do. Because Bluebird are so flexible they can provide a replacement if necessary and payment through the bank takes away having to deal with cash. We are very pleased
with them. Recently I had a cataract operation and was able to get very helpful support. So - we recommend them and are sure anyone else would as well.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks, Norman. We're very pleased to learn you've been happy with the service we've been providing. It's been a pleasure!


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Review from Graham N (Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are reliable and helpful, polite and timely.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for this 5-star feedback, we really appreciate you taking the time.


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Review from Diana B (Daughter of Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Bluebird carers for another 18 months caring for our mum. In that time, have found all the staff to be very caring, professional and flexible. Do like it that they keep to times that are agreed and review the care plan regularly to me Mum's needs. Certainly do not want to change to another
agency. Would definitely recommend to others. A big thank you to all staff (office and carers). It's a difficult time for us all, and they all help.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks, Diana. We're very pleased to learn you're happy with the service we've been providing to Mum.


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Review from Gabriella N (Niece of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Just wanted to praise all the workers at Bluebird Lewisham and Brockley. They have been looking after my uncle for some years now and cannot imagine how we would have coped without them! As well as the usual daily visits they have stepped up way and beyond to accommodate all his hospital visits and
extra appointments needed. They have always kept me well informed of any issues via email and phone. The carers have been brilliant, and the driving force in the office faultless! It is so reassuring for both my uncle and myself to have this caring backup!

Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you very much for sharing your experiences, Gabriella. We really appreciate it. It’s wonderful to read such positive feedback!


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Review from M R (Client) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently joined Bluebird Care due to a fall and a fractured leg. I found the team of care workers one and all absolutely involved in the care of their clients. The office team are extremely supportive to both me and the carers.

Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Hello there; we're delighted that you've had such a positive experience with our service. The office team and every member of the care team are dedicated to the welfare of our customers, and it's very important to the team that their efforts are recognised. Thank you.


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Review from N R (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having a very good experience with Bluebird Care.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for your review, we're very pleased to learn you've been satisfied with the service.


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Review from M H (Wife of Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of your carers are amazingly helpful! Others are glad to do what they are asked for. I think we are lucky.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for your feedback; we're very pleased to read that you're happy with the service.


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Review from W N (Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very pleasant and helpful.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for your feedback; we're very pleased to read that you're happy with the service.


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Review from B L (Husband of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received from Bluebird Care has been a godsend. The carers are very friendly, caring and show empathy towards my wife.
It has taken a great weight off my shoulders. I would recommend the service to others.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

We're so pleased to read that this has been your experience as this is what we're here for: stepping in where needed to ease the pressure otherwise often borne by spouses, immediate family or other relatives. Many thanks for taking the time to share.


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Review from Jeffrey G (Son of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We especially value the kindness and friendliness of the carers, they do excellent work, patient and professional, to assist and reassure my mother and this is greatly appreciated.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to Mum.


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Review from S L (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird is outstanding and enjoyable. Nothing is too much trouble.

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Review from R B (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful, kind and patient. I am very pleased that they visit me and help me to go to hospital and dental appointments. Well done Bluebirds.

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Review from A L (Daughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been extremely helpful and professional in all they do. No task too much and the carers are polite, friendly and caring.

Reply from Heather Carter, Manager at Bluebird Care Lewisham & Southwark

Thank you for your valued feedback! Very happy to hear you are satisfied with the service we provide.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (178 Excellents x 5) + (57 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has a Platinum Service – more info.